Culture and Leadership – At Every Level

Last summer I made a clear intention to re-focus my work on organizational culture. It’s amazing what I have been learning since  then. I have been meeting some incredibly wise people who are doing life-changing work in their cultures. Not only am I working with and learning from some amazing executives about how to create aligned, engaged cultures in their companies, I’m also learning from school teachers how they build a culture in a classroom by engaging students. This week I worked with a group of entrepreneurs and we talked about building a culture in their teams by getting clear about everyone’s values, dreams, and goals, and aligning their business with each person’s strengths and talents.

Not only does culture reside within us as individuals, but it is also the hidden force that drives our behavior between us – both inside and outside our organizations. Each of the cultures we are part of – our families, our workplace, our communities, our churches – are part of us and impact us, just as we impact them. In every environment, whether we are aware of it or not, we function as “leaders” in that we not only reinforce and act as a part of the present culture, but actually are creating (consciously or unconsciously) the culture we live in. This interplay of culture creation demonstrates an interdependency between culture and leadership – at every level. It is, therefore, not enough that the CEO and top executive group  be concerned about and manage the “corporate culture.” Leaders at every level of the organization must recognize that they have a role in creating and evolving the subcultures in their parts of the organization. Deciding that you are creating the culture where you live and work – and therefore you are the one to step into healing it – is the ultimate act of accountability.

I’ve been receiving some wonderful emails about people’s experience of building a culture at any and every level. I’ve learned that culture begins to be strengthened when you get away from your computer and go where people are doing the work. Culture is about being in touch, listening, and really tuning in. I’d love to hear what culture means to you and what you do within your sphere of influence to build a culture.

Authentic Leadership, Haiti, And The Compassionate Heart

I have been deeply moved these past several days by the Haiti situation. The unfathomable tragedy that this country has faced, combined with the enormous compassion of the world to reach out and help has been a profound experience. Even though there is so little any one of us in our comfortable homes in North America can do to make a difference, we can all allow this experience to open our compassionate hearts and find ways to bring more gratitude and caring to our lives. Taking time to let life touch us isn’t the same as wallowing in front of the television, numbing ourselves with the drama of CNN images. But it is important to make room to be moved, to connect with, and respond to those that matter most in our lives.

If leaders today want to build engaging cultures with loyal employees and customers, they need to deepen their presence in order to reach those they serve (yes, serve). You need to be real. You need to be authentic. One way to do that is to let life touch you. Don’t deny the reality of the entire spectrum of the human experience. If we move too quickly through life, protecting ourselves from the enormous pain and joy of being alive, we will soon find ourselves unprepared to deal with the demands of being the kind of leaders it takes to inspire and reach the human heart. After all, leadership starts from within. Whether its the death of a loved one, or simply allowing a movie to fully bring us to tears, life is a continual teacher, taking us deeper and deeper into our essence.

A question for reflection… How has allowing life to touch you made you a better person and thus more capable of serving with a compassionate and clear heart?

Culture and Kindness

This week I presented to an amazing group of education and health care leaders – an organization called Ever Active Schools (www.everactive.org): professionals who are committed to building programs in our schools that will get – and keep – kids healthy. I always get inspired when I am with a group of passionate visionaries who are truly shaping the future. And what wonderful values: kids and health. As I spent the day with this group, one conversation stood out. I asked one of the old-timers in the room what he did. “I get asked to do workshops for schools on bullying,” he replied. “But I don’t do workshops on bullying. I do workshops on kindness. Instead of bullying, we need to focus on being considerate of each other. Kindness will then dissolve bullying.”

Now that’s wisdom. For the past few days I have been reflecting on the application of this simple truth. Not only could we use more kindness in all of our cultures, we could all benefit from concentrating on the positive, instead of attacking our problems by focusing on the negative. Where have you turned problem into a solution by focusing on the positive side? I’d love to hear.

Contentment and Culture

For those who follow me, you know that my focus is on building strong organizational cultures. It seems evident that cultures are a reflection of the people that live and work in them. I came across a great article this week in the New York Times about Costa Rica and how contented they are as a people. Costa Rica is certainly one of my favorite places on the planet. Take five minutes out of your day today to sit and read this article (link is below). Then reflect on how contented you are, and how your level of inner peace contributes to the cultures that you live and work in: your organization, your community, your family. Maybe culture isn’t so much what we “get from,” as much as it is what we “give to.”

http://www.nytimes.com/2010/01/07/opinion/07kristof.html?emc=eta1

The Annual Review: Assess and Refocus

I took a couple of days between Christmas and New Years for my annual inventory of the past year and to clarify my key priorities for the coming year. I always get inspired and find it valuable to review my successes and mistakes of the past year, and then carefully and thoughtfully examine my priorities for the coming year.

In 2010, I will be writing a new book on organizational culture – an area that I am passionate about these days. I’ll be continuing to develop my strengths, deepening and renewing the material that I bring to the marketplace, and finding new ways to add value to my clients. A great idea from a little book I read over the holidays called “The 21 Indispensable Qualities of A Leader,” by John Maxwell, was to think about how you can add value to five people this year. They can be family members, colleagues, employees, or friends. Now that’s a good goal. Especially when they get surprised. I’ll also be continuing my Yoga practice and staying healthy. And I’ll be focusing on being a little more present each moment to the amazing blessings that surround me. I am loved and I can love. What else really matters?