Should we be expecting our leaders to “Walk The Talk?”

Posted April 20, 2012 By David Irvine

I wish I had a nickel for every time I have heard the phrase, “The leaders in this place don’t ‘walk the talk.’” I’d be wealthier than a lottery winner. I’ve heard this said about leaders in every walk of life – business, politics, and government.

I understand the frustration when people see a lack of congruence from their leaders between what is espoused and what is lived. It’s called an authenticity gap. While the frustration is legitimate, the problem is the way we see the problem and the way we approach it. A lack of congruence will prevail as long as we continue to see this as a leadership problem. In fact, I contend that we are actually contributing to the problem by the way we view the situation.

There will always be an authenticity gap in our positional leaders because of the nature of our expectations. No one will ever meet our expectations completely for “walking the talk” because we are human. Think about it. Where in your life have you maintained all the habits that you know are important? Do you exercise as much as you say you should? Do you always eat what you say is a healthy diet? Do you spend as much time with the people you love as you say you should? Do you ever watch more TV than you know is healthy? Where do you have perfect alignment between your espoused values and your actions? Where in your life have you completely closed this “authenticity gap?”

I contend that it’s not the gap that’s the problem. The real problem is that we aren’t talking about the gap – directly, honestly, and respectfully. What authentic, accountable leaders do, rather than pretend that there is no gap, is create a space for people to honestly and respectfully discuss the gap and work toward closing it. What authentic, accountable employees do, rather than complain about the gap with a sense of entitlement, is have the courage to face the incongruence directly when they see it.

If you are working in an environment and feel that your positional leaders are not “walking the talk,” here are some suggestions:

Strategy #1. Start by giving what you expect from your leaders. Take a careful inventory of yourself. Where are you not “walking the talk” in your professional or personal life?  Where is there an authenticity gap in your life? Try taking the focus off your leaders and bring it back to yourself. Deciding that you have co-created the world around you – and therefore you are the one to step into healing it – is the ultimate act of accountability.

Strategy #2. Once you have earned self-respect and credibility by working at closing your own authenticity gaps, initiate courageous, open, and respectful conversations with your leaders about that gap in yourself and in your culture. Be sure to bring your solutions, not your complaints to these conversations. Bring a copy of your corporate values to the discussion and ask for feedback about how you can better live these values as an employee.  If you don’t have clear corporate values then make up your own and bring these to the conversation for open, respectful dialogue.

Strategy #3. If you are a positional leader, be aware that you are always being watched and there will always be people in your organization who perceive you as not “walking the talk.” Talk openly about this. Invite feedback continually. Turn your value statements into concrete behaviors and commit publically to living these values, while simultaneously fessing up that you are human, that you won’t ever be perceived as getting it perfect, that you are open for constructive feedback when you get off track, and that you expect the same commitment from your those who report to you.

What’s your experience with leaders not “walking the talk?” I’d love to hear from you.

David Irvine, Author and Speaker

 

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What’s the difference between servant leadership vs. pleasing leadership?

Posted April 14, 2012 By David Irvine
I see many leaders trying too hard to make their direct reports happy under the auspices of “servant leadership.” Entitlement is bred in this kind of culture, thinking that we are obligated to give our employees everything they ask for. It’s like parenting, trying to do too much for our children, trying taking away all their stress. This doesn’t lead to responsible kids and it doesn’t lead to accountable employees. And it creates burned out leaders.
The servant leader’s job is to identify and do all you can to meet the needs of their staff to ensure their success. This is servant leadership. Pleasing leadership attempts to meet all the wants of their people. Pleasing leaders become their employee’s slaves  -by allowing their employees/kids to do whatever they want. We all need an environment where standards are set and people are held accountable. We may not want this, but we need it. We don’t do anybody favors by running undisciplined homes or departments. Don’t settle for mediocrity. People need to be pushed to be all they can be. Again, this may not be what we want, but it’s what we need.
Another example: If you pay people what they want, you’ll be out of business and won’t be able to give them what they need: stable, long-term employment.
When politicians make their policy decisions based on the most recent Gallup poll, they are giving people what they want, but probably not what they need.
How do you distinguish between wants and needs?
A want is a wish without regard to long-term consequences.
A need is a legitimate requirement for one’s survival or success.
You have to know people (starting with yourself) very well to understand the difference.
Start by making a list of the needs of the people who depend on you. Make a list of what you need.
Thanks to Jim Hunter for your inspiration behind this blog. He wrote a good book called The Servant.
What’s your experience with the difference between serving and pleasing?
David Irvine, Author and Speaker
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Authenticity and Art: Making the Connection

Posted March 19, 2012 By David Irvine

My father was a “closet artist.” He had a beautiful, artistic side that was repressed because our culture led him to believe that to be successful you had to have an office job, so he was an administrator. Suppressing his artistic, authentic self nearly cost him his life, sending him into an early retirement from the office job and into a decade of depression. It was not until he returned to university at the age of 65 to study art that his spirit awakened.

I am working on a project with the world-renowned artist, Murray Phillips, to teach the leaders in an organization how to use art to be more connected with their authentic selves and those they serve. We had a brilliant conversation this week about the role of art in one’s life, about the value of connecting with our artistic self, about honoring the artist within us, and about how all this makes us better people and better leaders.

“You don’t say that someone is ‘very’ physical,” said Murray. “We simply are physical. It is not a matter of degree. It’s part of the human experience. So why should we say that a person is ‘very’ spiritual, or ‘very’ artistic? These too, are part of the human experience.” Everybody is artistic because everybody has something to express. Try not expressing anything for twenty-four hours and see what happens. You may find yourself losing energy, becoming despondent, or you may even feel like you will burst. You will then need to write a letter, draw a picture, garden, or embark on a project.

“Art,” according to Murray, “is a language, a language that we can learn. It is a mistake to think we can communicate everything verbally. In the language of art, words don’t exist.” This is why art can be used to express a range of emotions – grief, joy, inner peace – that words cannot reach. As we learn this language of art we connect with our authentic self and the world around us in new, expanded ways, thus deepening our capacity to influence others with greater presence, and most importantly, enjoy this experience we call human more fully.

One of the indicators of a hurried, troubled, stressed world is that we disconnect from art and then stop noticing the beauty, wonder, and awe of life. This  then limits our full capacity  as human beings. Being disconnected with our authentic self, with our humanness, separates us from each other and from the environment. What we separate from we neglect or destroy.

What are you doing to learn, deepen, and express the language of art in your life? What are you doing to stop and notice beauty around you? When was the last time you were in awe?

For a taste of Murray Phillips’ beautiful work (along with John Gilliat’s brilliant guitar playing), take five minutes to stop and watch: http://johngilliat.com/guitarblog/archives/4543

David Irvine, Speaker and Author

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Culture Trumps Talent

Posted December 17, 2011 By David Irvine

Now that the Canadian Junior Hockey team has been decided, we know one thing for sure: there is no shortage of talent on this team. The key challenge that lies before Don Hay and his coaches is to create the necessary bonding, team chemistry – or what I call culture – to get the job done.  In other team sports, we have seen superstars with enormous individual talent come together for the olympics,  for example, but were not able to gel as a team, either because of their egos, their inability or unwillingness to play as a team, or simply the inability to bond as as group to get the necessary chemistry. The gold medalist for this tournament will not necessarily be the team with the most talent, but rather the team with the best culture. Culture trumps talent.

I’ve been watching culture in action in the development of my daughter’s soccer team. Eight years ago, on a U8 team with barely enough players, Chandra moved out of recreational soccer to a competitive team. But, the team wasn’t very competitive to say the least. Not only did they not win a game, they scored one – that’s right – one single goal that year. It happened in one of the last games of season. Their team performed so poorly that scoring one goal resulted in so much cheering you’d have thought they just won the championship!

That was eight years ago, when their coaches, Andy and Deedee Cook, began devoting themselves to developing a team out of this group of girls. Culture began that year, sixteen seasons ago. While not always explicit, the values, and thus, the priorities, of this couple and of the team they built were abundantly clear: 1) Fun – in everything they did;  2) Friendships – among every player; and 3) Fundamentals – of both soccer and of character. It was always clear that on this team it is more important to be a good person than a good soccer player. These amazing coaches understand that the game is a tool for something far more important.

In the seasons that followed, the values remained consistent as the friendships grew and the skill levels developed. It wasn’t much about winning in the early days. If they lost, they were more interested in where they were going to go eat after the game. The parents seemed more attached to the win/loss records than the girls ever were. What mattered most was the effort they put in, not the scoreboard. There have been times over the years where they won by a large margin but the coaches were not happy with their effort or application of the skills they had learned,  just as there were games they lost where the coach was thrilled with their execution.

Over time, with these values clearly in place, and as the girls kept having fun, bonding with each other through social events, hard work and discipline, plus strategic coaching and technical sessions for skill development, the team has became an attraction to soccer players and coaches around the province. The team is now attractive, not just because they are winning, but because they are connecting. The are also attractive because of the power of their presence: respect for themselves and others, a commitment to put the team above their self-interest, a positive attitude in everything they do, and a bone-deep commitment to excellence and integrity on and off the field. The coaches have relentlessly modeled this strength of character and have this expectation of everyone. They know how to assess and build on the strengths of every player, creating an environment where every girl knows they belong and contributes to the success of the team in their own unique way.

Over the years this core group of girls have stuck together and grown into a U16 team that is absolutely magical to watch. From a small town with essentially the same group of girls for sixteen seasons (eight years of indoor and outdoor), this team now beats teams from the cities where upwards to 100 girls may try out for the team. This year they are in the midst of an undefeated season in the second highest division in the province, and are currently in the process of progressing to Tier 1, where they will compete with the best players in the province in their age group. Deedee and Andy frequently get calls from girls in the city who would be willing to drive a great distance just to have a chance to play on this team. They are drawn to the culture of this team. Strong, aligned cultures are an attraction. At this stage, it’s all about winning, and, simultaneously, not at all about winning.

Fun, friendships, and fundamentals: culture trumps talent… in sports and in life.

David Irvine, Speaker and Best-Selling Author

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The New Workplace: Some Reflections on Hierarchy

Posted November 26, 2011 By David Irvine

We are witnessing the birth of an entire new way of living and working together in organizations. Since the Second World War, through the tumultuous 60’s and into the age of enlightenment, we have seen an unprecedented evolution of human consciousness. We have experienced profound changes in almost every aspect of our lives. While technology and the emergence of the internet have obviously changed our lives, there has also been a more subtle, more pervasive, and even more powerful change: our independence from hierarchy.

The following is an abbreviated and rather oversimplified list of how the modern world has changed in its perception of hierarchy.

Under The Old Hierarchal Model:

  1. The hierarchy – whether in church, families, educational systems, or the workplace – has the authority.
  2. People are of unequal value, and they dominate or submit to one another.
  3. Roles are what give people power and status.
  4. People have power over each other, and their feelings of isolation, fear, anger, and distrust are denied and suppressed in the name of order.
  5. People are expected to conform, to live up to external norms.
  6. One right way exists, and the dominant person knows what it is.
  7. People deny their own experiences so as to accept the voice of authority.
  8. Security requires maintaining the status quo, as change is seen as undesirable and abnormal.
  9. Creativity, dissention, and individuality are suppressed because there is only “one right way”: the voice of authority.
  10. Loyalty is defined as devotion to authority.

Under The New Growth Model:

  1. People are their own authority, where we learn to listen and trust our own inner voice and conscience.
  2. People are of equal value, and relationships are between equals in value.
  3. Roles are distinct from power and status; leadership is about presence, not position.
  4. People feel connected to each other with an ownership of self, respect for others, and freedom of expression; the darker side of our nature is brought into the light.
  5. Each person is unique and can define him or herself from an inner source of strength and validation.
  6. Many ways usually exist, and we can use our own criteria to choose an approach.
  7. People acknowledge their own experiences to validate their own authority.
  8. Security comes from personal development and self-confidence.
  9. Circular thinking and a systems approach replaces linear thinking; new discovery, creativity, and connections are encouraged.
  10. Loyalty is defined as devotion to self in the service of others.

I was first introduced to the Growth Model over thirty years ago by one of my early mentors, Virginia Satir. As a society, we have been slowly emerging into this model over the past few decades but with a history of centuries of living in the old model, we are all relatively very new at this way of thinking.

The Growth Model, especially while we are learning to embrace it, can be difficult to accept. Teachers in our school system today ask, “Where is the respect for authority?” I suspect it is much more difficult to be a parent today than in my grandparent’s day. And it is much more difficult to create workplaces during the transition to the new model, where there is far less respect for positional power and a new loyalty is yet to fully be understood and embraced. Many are lamenting how the world is now “falling apart” in an age of self-serving, narcissistic individualism. Many are yearning to return to the “good old days,” where managing people through positional power was undoubtedly more simple and straight-forward.

I believe there is a deep, inner yearning to embrace the growth model, just as a plant yearns for the light, or a child yearns to ride a bike. But the awkwardness, the scrapes, and bruises in the early stages of bike riding invite a protective parent to return their child to familiar, safer territory. Yet, even in the chaos of the transition, we are long past the point of no return. In the spirit of transcendence and inclusion, the “old” list notes those aspects that have been outgrown. The “new” list leans in the direction of the most positive aspects of the emerging consciousness. What is the good side of the old hierarchal approach that we must safeguard? What is the darker side of the growth model that we must be aware of and work to overcome? Three challenges lie ahead as we continue to emerge into this new consciousness:

  1. Patience with ourselves and with others is required in the transition. Living and working together without the security of a hierarchy is both daunting and awkward. To forge our way through life’s deeper terrain requires different perceptions and skills than what it took to follow someone else’s dictates. Understanding and healing the troublesome parts of ourselves and the world, as opposed to repressing and punishing the darker parts of the human experience, requires skills that few of us have been taught. A beginners mind is required as we step into this new world with openness and curiosity. Like embracing any needed change, we must be willing to let go of our need for certainty.
  2. Embrace the paradoxes. In an effort to find freedom, the pendulum of independence has swung toward self-importance. The growth model is not about narcissism. It’s about self-expression in service. Sounds simple, but find ourself asking, “If I declare independence from the tyranny of hierarchy, will I not end up drowning in the pool of self-centeredness?” Yet if I neglect myself and serve only the greater good, what will happen to my soul? An authentic response to this paradox is to stay with the struggle by embracing the value of both. Maturity – and subsequent consciousness – asks us to live in the paradox without expecting a heavy-handed, overly simplistic solution. It seems inevitable to swing back and forth between the questions in order to continue to grow.
  3. Trust the process. While pain and discomfort are a part of life, we must embrace our destiny – the call to evolve and emerge with a new consciousness. Just as we must embrace the paradox, we must remember that the goal is to be more authentic, fearless, and free. As we stay conscious: of our perceptions, of our biases, of our limited beliefs, of our present experience, and of our vision of a new world, growth, and a new world, is inevitable.

David Irvine, Speaker and Best-Selling Author

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Activate Your Energy With A Renewed Purpose For Living

Posted September 9, 2011 By David Irvine

I recently came across a fascinating story that illustrates how having a higher purpose – beyond self-interest – can activate your passion, your zest for life. Not only does this story have application for your personal life; it also has a strong and relevant business imperative as we attempt to build cultures that awaken the human spirit, engage people, and ignite their passion. Every employee needs a purpose where he or she feels their energies and focus are taking them somewhere. An authentic leader’s work is to find a way to active this – with yourself and others.

A news report a few years ago from Biloxi, Mississippi, powerfully illustrates how important a reason for living – beyond your own self-interest – is to activate your energy (see Og Mandino’s University of Success, p. 8).

A  twenty-four year old dancer jumped from a wharf in an attempt to commit suicide. As she later put it, she was “tired of living.” A young man saw her jump and, forgetting that he didn’t know how to swim, stripped off his coat and leaped in after her in a blind attempt to save a fellow human being. He began to thrash about in the water and was in serious danger of drowning when the young dancer, her own despair momentarily forgotten, paddled over to him, grabbed hold of him and pulled him safely ashore. Instead of ending her own life she saved the life of another.

In that crucial moment when she saw the young man struggling for life, her own life suddenly gained something it had lacked before: a purpose. What ended up drowning beneath the wharf that day was not this woman’s spirit, but her despair. She had known in a dramatic flash the difference between having nothing to live for and something to live for, and having pulled the young man to safety, she was herself taken to the hospital, treated for exposure, and released with a new lease on life.

Why do you get out of bed in the morning? What gets you up early? What keeps you up late? Where are you going? What are you doing to foster a sense of purpose – both in yourself and in those you serve as a leader? When’s the last time you had conversations that focused on these questions?

David Irvine, Speaker and Author

 

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Succeeding At Succession: The Ultimate Test Of Organizational Success

Posted August 7, 2011 By David Irvine

Successful succession is the ultimate test of success in your organization. At its core, succession is about culture and values. What you are ultimately building and sustaining into the next generation, is your culture. Don’t leave succession planning to chance. If you are committed to sustaining your culture into the next generation and beyond, you have to be intentional about it.

Succession planning is not an event; it is a generational process, integrated deeply into your leadership culture. It is not transactional; it is transformational. To do it well, succession can take upwards of twenty years to come to fruition. It takes painstaking learning and patience.

Ten Steps To Successful Succession Planning

1)   Appoint a Succession Planning Champion – A person who is ultimately accountable for the succession success of the organization:

a.      A leader with a vision and passion for culture (a “monomaniac with a mission”)

b.     Someone who has earned respect and credibility throughout the organization

c.      A person with the positional power to make the required decisions

2)   Define your cultural vision and values. Clarify the vision and the kind of culture and leadership you are committed to build and sustain into the next generation. How do you currently hold people accountable for living the values?

3)   Build a vision for future leaders. Based on your vision and core values, assess the kind of leaders you will need to take your organization to the next level in the coming generation – well before beginning a search.

a.    What kind of leader do you want?

b.   Where are the core areas that need immediate attention?

c.    What are the key essential positions?

Note: As you assess your leadership needs, be sure to remain open to the kind of culture you are committed to create, rather than simply “settling” for what you currently have.

4)   Honestly identify the strengths and gaps of your organization. Take the time to rethink what kind of organizational structure you will need in the future.

5) Have open and honest conversations at every level with every employee:

a.    Every employee needs to have a say in their own aspirations and have organizational support to align their passions, unique talents, and goals with the needs of the organization (Authentic Alignment). Remember: horizontal growth can be just as valuable to an organization as vertical growth. The vital questions are: 1) Is it authentic to the employee and to the organization? and 2) Do your systems support this?

b.   Every employee should have an understanding of how they are perceived by the organization – so there are no surprises in the succession process.

c.    Every employee needs to know what the organization expects from them, as well as what they can expect in return.

d.    Every employee needs to take accountability for their own Authentic Alignment (ensuring that the expectations and needs of the organization are met and are aligned with their authentic self).

6)   Provide a fair and realistic assessment. Using your cultural values and the corresponding behavioral definitions, measure and assess people’s fit for potential successful leadership.

7)   Build your talent pool. Make your intentions clear with your positional leaders. To avoid destructive personality conflicts and “replacement planning” mentality, use an Acceleration Pool System that develops candidates for leadership positions, rather than targeting one or two hand-picked individual for each leadership role. “Pool” members are offered opportunities for learning, visibility, and accelerated individual development. Candidates are supported to find a mentor, and are offered coaching and training. After a careful assessment of the candidate’s strengths and weaknesses, you develop a tailor-made plan for their capability development together.

a.    You may find it valuable to categorize the potential leaders as: i) Ready immediately; ii) 1-3 years away; and iii) 3-5 years away.

b.   Those doing the assessing will need a clear, justifiable rationale for why these individuals were chosen for the talent pool (based on organizational values), and be prepared to openly share their reasons for choosing them.

c.    Obviously, the potential leaders must have a choice about whether they accept being included in the talent pool.

d.    You need to be very explicit right from the beginning, that being chosen for the talent pool does not guarantee promotion to a new leadership position in the succession, but only a commitment to an accelerated leadership development track.

8) Make selections for various senior positions from the talent pool as needed.

9)   Current leaders must develop a plan for letting go. This is about making room for new growth to emerge. Just as potential leaders must plan their development to be ready to meet the challenges of a new leadership position, the current leaders must plan:

a.    What they are willing to give up/let go of.

b.   How they will let go.

c.    How to make room for new leadership to emerge. Often coaching and mentoring can be useful to support leaders with the letting go, a “making room” process.

10) Monitor your progress.

David Irvine, Speaker and Author

 

Categories: Leadership and Culture
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The Heart Of The RCMP Culture – The Depot Experience

Posted July 16, 2011 By David Irvine

Last weekend, my fifteen year old daughter, Chandra, and I spent a weekend at Depot Division, the cadet training program of the Royal Canadian Mounted Police. Over the past three years I have consulted with and facilitated leadership development programs for the RCMP, from front-line constables up to the Senior Management Team in Ottawa. I had yet to experience Depot, however, and was invited to come for a weekend “crash course” in this twenty-four week program. We were also privileged to attend the graduation ceremony of Troop 16, where I was honored to be a guest speaker.

I was inspired by the values, the standards, the disciplines, the professionalism, and the rigor of this life-changing program. I was also impressed by the caliber of cadets going through Depot training. The average age entering the RCMP is now 29 years old. There were engineers, PhDs, even a physician, who had left their careers to join our national police.

I was particularly moved by the graduating ceremony. I left the experience proud to be Canadian and protected by this great national police force. If every Canadian had the opportunity to experience a Depot graduation, it would change our view of this organization. I am convinced that the challenges the RCMP face as a culture are not at Depot. The challenge, among others faced by this amazing organization, is how to sustain the values instilled at Depot.

My sincere thanks to A/Commissioner Roger Brown, the Commanding Officer of the “Depot” Division, and your team of leaders there for making this such a remarkable experience for Chandra and me. We are better people for having had this opportunity.

David Irvine, Speaker and Author

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The World Needs A Skeptic, Not A Cynic

Posted May 25, 2011 By David Irvine

What’s the difference between a skeptic and a cynic? Here’s my take:

A skeptic (according to Encarta® World English Dictionary) is “somebody who questions the validity or truth of things that most people accept.” Skeptics challenge the status quo. Skeptics are necessary for the growth and development of an organization, a culture, and a community. Perhaps the growth of life itself depends on the spirit of a good skeptic. While skeptics appear negative, they have a motive to build. They have good-will, and are solution-based. Their intent is to serve, to contribute, to make better and stronger by telling the truth. Some are called agitators. We need agitators – as long as its done with the greater good in mind.

Cynics are quite different. While cynics also challenge the status quo, their motive is self-interest. They are not in the game for the greater good. Unlike skeptics, cynics have no cause, and without a cause you are a poacher.

In my discussion with groups of leaders about the difference between skeptics and cynics, the role of complaint inevitably surfaces. Is complaining skepticism or cynicism? It depends on your motive. To complain is  to express dissatisfaction, pain, uneasiness, censure, resentment, or grief. While complaining inevitably, at least initially, comes across as negative, if your motive is to serve and build, complaining can be useful. Be careful that you don’t judge and silence complainers in haste. Sometimes they are your best teachers and your greatest allies. Listening to and learning from those raising complaints about what is not working can bring about positive change.  Judging complainers outright labels the leaders – the change makers – within your organization who have spoken up, to become silent lest they be labeled as such. Complaints can  promote change. Complaints can be productive  when they are heard and acknowledged and when the complaint is coming from a self-responsible mindset.

What’s your take on the difference between a skeptic and a cynic?

David Irvine, Speaker and Author

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An inspiring article featuring Doug Conant, CEO Campbell Soup

Posted May 17, 2011 By David Irvine
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