What are you dedicated to?

It’s been said that you can be world class at everything if you spend 10,000 hours practicing. That’s  3 hours a day for ten years, give or take a few days. What that means is that every person could be world class at something ten years from now. For some, it could be an olympic athlete. For others, a world class musician or artist. Some will be dedicated to their health or their wisdom, in order to remain a vital, contributing person as they age. Some will dedicate their lives to writing, speaking, or learning to communicate to impact others in a positive way. Others will be dedicated to a spiritual practice, community service, or  a cause beyond their own self-interest. Some are dedicating their time to parenting. And others will become world class complainers. Have you ever met a world class complainer? It’s a person who has spent three hours a day for the past ten years complaining. If you spend three hours a day watching television, you will be a world class television watcher, and if you watch the same shows during that time, it’s likely that no one else in the world will know more about those shows than you.

Years ago I memorized a quote written by the nineteenth century poet Henry Wadsworth Longfellow, whose words continue to inspire me: “The heights by great men [or women] reached and kept were not attained by sudden flight, but they while their companions slept, were toiling upward in the night.” I don’t think he was talking about distracting yourself by surfing the net at 3:00 am. He was talking about being dedicated to something.

The question is: What are you dedicated to? Where are you investing your time? What difference are you making in the world through this dedicated effort? Is what you are dedicated to inspiring you? Engaging you? Making a contribution to others? Do you have a vision that awakens you, that gets you up early or keeps you up late? What if you set a worthwhile ten-year vision to dedicate your life to? It’s never too late to consciously dedicate your life to a vision that inspires you. You are going to be ten years older in ten years anyway. Why not dedicate yourself to a worthy cause in the process? You can be interested in something, but that is different than being dedicated.

 

David Irvine, Author and Speaker

The New Workplace: Some Reflections on Hierarchy

We are witnessing the birth of an entire new way of living and working together in organizations. Since the Second World War, through the tumultuous 60’s and into the age of enlightenment, we have seen an unprecedented evolution of human consciousness. We have experienced profound changes in almost every aspect of our lives. While technology and the emergence of the internet have obviously changed our lives, there has also been a more subtle, more pervasive, and even more powerful change: our independence from hierarchy.

The following is an abbreviated and rather oversimplified list of how the modern world has changed in its perception of hierarchy.

Under The Old Hierarchal Model:

  1. The hierarchy – whether in church, families, educational systems, or the workplace – has the authority.
  2. People are of unequal value, and they dominate or submit to one another.
  3. Roles are what give people power and status.
  4. People have power over each other, and their feelings of isolation, fear, anger, and distrust are denied and suppressed in the name of order.
  5. People are expected to conform, to live up to external norms.
  6. One right way exists, and the dominant person knows what it is.
  7. People deny their own experiences so as to accept the voice of authority.
  8. Security requires maintaining the status quo, as change is seen as undesirable and abnormal.
  9. Creativity, dissention, and individuality are suppressed because there is only “one right way”: the voice of authority.
  10. Loyalty is defined as devotion to authority.

Under The New Growth Model:

  1. People are their own authority, where we learn to listen and trust our own inner voice and conscience.
  2. People are of equal value, and relationships are between equals in value.
  3. Roles are distinct from power and status; leadership is about presence, not position.
  4. People feel connected to each other with an ownership of self, respect for others, and freedom of expression; the darker side of our nature is brought into the light.
  5. Each person is unique and can define him or herself from an inner source of strength and validation.
  6. Many ways usually exist, and we can use our own criteria to choose an approach.
  7. People acknowledge their own experiences to validate their own authority.
  8. Security comes from personal development and self-confidence.
  9. Circular thinking and a systems approach replaces linear thinking; new discovery, creativity, and connections are encouraged.
  10. Loyalty is defined as devotion to self in the service of others.

I was first introduced to the Growth Model over thirty years ago by one of my early mentors, Virginia Satir. As a society, we have been slowly emerging into this model over the past few decades but with a history of centuries of living in the old model, we are all relatively very new at this way of thinking.

The Growth Model, especially while we are learning to embrace it, can be difficult to accept. Teachers in our school system today ask, “Where is the respect for authority?” I suspect it is much more difficult to be a parent today than in my grandparent’s day. And it is much more difficult to create workplaces during the transition to the new model, where there is far less respect for positional power and a new loyalty is yet to fully be understood and embraced. Many are lamenting how the world is now “falling apart” in an age of self-serving, narcissistic individualism. Many are yearning to return to the “good old days,” where managing people through positional power was undoubtedly more simple and straight-forward.

I believe there is a deep, inner yearning to embrace the growth model, just as a plant yearns for the light, or a child yearns to ride a bike. But the awkwardness, the scrapes, and bruises in the early stages of bike riding invite a protective parent to return their child to familiar, safer territory. Yet, even in the chaos of the transition, we are long past the point of no return. In the spirit of transcendence and inclusion, the “old” list notes those aspects that have been outgrown. The “new” list leans in the direction of the most positive aspects of the emerging consciousness. What is the good side of the old hierarchal approach that we must safeguard? What is the darker side of the growth model that we must be aware of and work to overcome? Three challenges lie ahead as we continue to emerge into this new consciousness:

  1. Patience with ourselves and with others is required in the transition. Living and working together without the security of a hierarchy is both daunting and awkward. To forge our way through life’s deeper terrain requires different perceptions and skills than what it took to follow someone else’s dictates. Understanding and healing the troublesome parts of ourselves and the world, as opposed to repressing and punishing the darker parts of the human experience, requires skills that few of us have been taught. A beginners mind is required as we step into this new world with openness and curiosity. Like embracing any needed change, we must be willing to let go of our need for certainty.
  2. Embrace the paradoxes. In an effort to find freedom, the pendulum of independence has swung toward self-importance. The growth model is not about narcissism. It’s about self-expression in service. Sounds simple, but find ourself asking, “If I declare independence from the tyranny of hierarchy, will I not end up drowning in the pool of self-centeredness?” Yet if I neglect myself and serve only the greater good, what will happen to my soul? An authentic response to this paradox is to stay with the struggle by embracing the value of both. Maturity – and subsequent consciousness – asks us to live in the paradox without expecting a heavy-handed, overly simplistic solution. It seems inevitable to swing back and forth between the questions in order to continue to grow.
  3. Trust the process. While pain and discomfort are a part of life, we must embrace our destiny – the call to evolve and emerge with a new consciousness. Just as we must embrace the paradox, we must remember that the goal is to be more authentic, fearless, and free. As we stay conscious: of our perceptions, of our biases, of our limited beliefs, of our present experience, and of our vision of a new world, growth, and a new world, is inevitable.

David Irvine, Speaker and Best-Selling Author

How is the pace of your life affecting your leadership presence?

When I am helping leaders strengthen their authentic presence, I find it is important they understand how the pace of our life affects our connection to others. In the words of the philosopher Piero Ferrucci, we are in the midst of a “global cooling.” Human relationships are becoming colder. Interactions with others are becoming more rushed and impersonal. Values such as profits and efficiency are taking on greater importance at the expense of caring and authentic presence.

Think about it. You make a phone call to a person and you get a digital voice recording with a list of options. You park your car and find out the parking attendant has been replaced by mechanism for inserting your credit card and keying in your license plate number. You send an email to a colleague instead of walking down the hall and having a face-to-face conversation. Rather than playing street hockey with a group of friends, kids are now more likely to be alone in their bedrooms in front of a computer screen. Instead of a face-to-face conversation with a bank teller or customer service representative, we now bank and make many transactions on line. Your doctor, pressed for time, now focuses on the test results and data on a computer screen instead of listening to you and looking at you. Rather than a travel agent that we have come to know and trust, we book vacations on line. We check in at the airport and buy our theatre tickets at kiosks rather than from real people at a booth or a counter.

I’m not interested in going back to the “good old days.” There were lots of problems with those “good old days.” What I am interested in is bringing balance to this world. Do we stop and realize the effect of all this automation and hurried pace on our workplaces, our families, and our lives? One expert on the pace of life, Robert Levine, has been studying time as it is experienced in various cultures. Levine measures three different variables; The time it takes to buy a stamp in a post office, the speed at which pedestrians walk across the street, and the accuracy of clocks in a bank. What he discovered was that there are faster cultures than others, in which punctuality and precision are rewarded, while other cultures are slower and less precise. Western society is the fastest; Brazil, Indonesia, and Mexico are the slowest. Levine doesn’t make a judgment that some cultures are necessarily “better.” There are advantages and disadvantages to both slow and fast cultures. In cultures where the pace is hurried, cardiovascular disease is more widespread.

Is all this technology helping us improve the quality of our connections and the quality of our lives? Is it helping us be more kind and charitable? Much emerging research is telling us that the more we hurry, the less we are able to connect, and the less we connect, the less we care, and the less we care the less real influence we have.

One of my favorite studies along this line was done with a group of theology students who had to listen to a lecture on charity, and then had to move, one by one, to a nearby building. On the way, they met an accomplice of the experimenters. This person was down on the floor, pretending to have fallen and hurt himself. Most of the students helped him. But when they were pressed for time and had to hurry from one building to the next, the Good Samaritans among them drastically lessened. One of the students, in a hurry, even stepped over the unfortunate crying actor and headed straight for his destination. We are kinder when we have more time. And without kindness, how can we possibly influence others?

How hurried are you in your life? How is the current pace of our world affecting you? Have you ever felt “hurried” even when you weren’t in a hurry? How does your sense of continual “hurriedness” affect your kindness, your connections, and your ability to influence others? What are you doing to s-l-o-w d-o-w-n and make a connection?

David Irvine, Speaker and Author

We Don’t Stay in Organizations; We Stay With Bosses

There’s a familiar phrase, “We don’t leave organizations; We leave bosses.” I believe that is true, and I also believe the converse is true. Bosses make a difference – in organizations and with people. Never underestimate the impact you have. I just got off the phone with a plant manager in a Western Canadian company who told me how years ago he was frustrated with his organization and ready to leave. He called his boss, the Western Canadian manager in Edmonton, with the intention to quit.

His bosses response: “Get on a plane. Let’s sit down and talk.”

They took a day together to examine  his concerns, negotiated to create a different kind of work culture, and openly discussed ways that he could get more support from his boss in terms of increased resources and time.

That was ten years ago. Both individuals still work for the company and this person still reports to the same boss. That was a turning point in his company and in his life.

Being a boss doesn’t make you a leader. But, great bosses are also great leaders. Don’t ever diminish the importance of the responsibility that comes with a title.

What are you doing as a boss to make a difference in the lives of those you serve?

David Irvine, Speaker and Author

12 Keys To Leadership: You Do Know When It’s Real

Below are 12 key messages that underlie my fundamental philosophy of leadership. Most of these messages aren’t mine. I’ve borrowed them from many of the great leaders I’ve had the privilege of working with over the years:

1) Leadership is about inspiring and engaging people to work toward a compelling vision – by seeing the gifts and potential of others more clearly than they see it in themselves and being able to communicate it in their own unique way. Martin Luther King never said, “I  have a strategic plan.”

2) There are too many consultants and speakers telling organizations how to be leaders. Leadership is contextual. The best an outside consultant can do is help you decide what kind of leadership is needed in your organization to achieve your purpose and help you get there.

3) Leadership is about presence, not position. Great leadership cannot be reduced to technique or title. Great leadership comes from the identity and the integrity of the leader. Leadership is the way you live your life. Your power as a leader comes from being an integrated and real human being. This makes every person in your organization a potential leader.

4) You don’t get promoted to being a leader. You get promoted to being a boss but you don’t get promoted to being a leader. There’s a big difference between a boss and a leader. Holding a position of leadership is like having a driver’s license. Just because you have one doesn’t make you a good one.

5) You aren’t a leader until someone decides that you are. You have to earn the right to be a be called a leader, and you aren’t one until you have earned it in the eyes of others. In the words of Margaret Thatcher, “Being powerful is like being a lady. If you have to tell people you are, you aren’t.”

6) As a leader –  whether it’s in the home, your community, or in your organization – you will continuously need to balance supports with demands. You don’t help people by pushing them when they need to be supported, nor do you help them by supporting them when they need to be pushed. You never get this balance perfect, but great leaders work at it – every day.

7) Great leaders achieve organizational goals. Authentic leaders help you find your voice in the process. Authentic leaders align the interests, values, and goals of the organization with the interests, values, and goals of the employee. This is employee engagement at its finest, and it’s what attracts, retains, and inspires greatness. Authenticity is about finding your voice and inspiring others to find theirs. Authentic leaders earn their credibility by being authentic. You know when it’s real.

8) Leadership is ultimately about service. Turn your organization chart upside down. Take care of your people so they can take care of the customer. Serving, however, is different than pleasing. Serving is about meeting people’s needs so they can get their job done. Pleasing is about meeting people’s wants. Serving breeds commitment. Pleasing breeds entitlement.

9) Your best leadership program will be over a cup of coffee. You’ll never be able to lead by sitting at your computer. Make building trust your number one leadership priority and spend a large portion of your time connecting with the people you serve. Find out what matters to others and do all you can to meet their needs. Listen relentlessly.

10) Leadership isn’t about you. It’s not about how great you are, how noble you are, or how profound you are. Leadership is about others and what you do to give credit to others. If you are going earn the credibility to influence others – long term – you better have a strong enough ego that you can leave it at the door. Credibility comes from giving credit, not taking it. People don’t remember what you said; they remember how you made them feel.

11) Leadership is largely a matter of love. If you aren’t comfortable with the word love, call it caring, because leadership involves caring about people, not manipulating them. If you don’t care about people or about your work or about why you get out of bed in the morning, you might consider doing yourself and your organization a favor and get out of the position of leadership.

12) If you want to improve your capacity to lead, put your focus on finding ways to enjoy leading more. While I’ve met a few incompetent leaders who actually enjoy leading, generally speaking, the best leaders I know enjoy what they do. Put your efforts in finding joy in your work as a leader, and you’ll be a better leader.

What is your leadership philosophy? Have you shared it lately with the people you serve and love?

David Irvine, Speaker and Author

 

Building An Aligned Leadership Culture

We’ve been asked to facilitate a lot of leadership alignment initiatives with organizations lately. Here’s a three step process that senior leaders have found to be helpful:

1) Identify the critical leadership practices required to support and achieve your organization’s strategic goals and objectives. In doing so, your high potential development process will be grounded in helping future leaders be authentic by aligning their career development goals and capability requirements with your organization’s business goals and objectives.

2) Define what “high potential leaders” means using objective, behavioral terms. This allows the organization to clearly define “high potential” in an objective and observable way that provides a benchmark from which individuals can be assessed and create a meaningful and relevant development plan.

3) Create and provide a framework your organization can use to communicate this information throughout the organization. This provides a common language and opportunity for your organization to create a “community” in which high potentials, their managers and mentors can support the development, engagement, commitment and retention of key employees in the organization.

David Irvine, Author and Speaker

Activate Your Energy With A Renewed Purpose For Living

I recently came across a fascinating story that illustrates how having a higher purpose – beyond self-interest – can activate your passion, your zest for life. Not only does this story have application for your personal life; it also has a strong and relevant business imperative as we attempt to build cultures that awaken the human spirit, engage people, and ignite their passion. Every employee needs a purpose where he or she feels their energies and focus are taking them somewhere. An authentic leader’s work is to find a way to active this – with yourself and others.

A news report a few years ago from Biloxi, Mississippi, powerfully illustrates how important a reason for living – beyond your own self-interest – is to activate your energy (see Og Mandino’s University of Success, p. 8).

A  twenty-four year old dancer jumped from a wharf in an attempt to commit suicide. As she later put it, she was “tired of living.” A young man saw her jump and, forgetting that he didn’t know how to swim, stripped off his coat and leaped in after her in a blind attempt to save a fellow human being. He began to thrash about in the water and was in serious danger of drowning when the young dancer, her own despair momentarily forgotten, paddled over to him, grabbed hold of him and pulled him safely ashore. Instead of ending her own life she saved the life of another.

In that crucial moment when she saw the young man struggling for life, her own life suddenly gained something it had lacked before: a purpose. What ended up drowning beneath the wharf that day was not this woman’s spirit, but her despair. She had known in a dramatic flash the difference between having nothing to live for and something to live for, and having pulled the young man to safety, she was herself taken to the hospital, treated for exposure, and released with a new lease on life.

Why do you get out of bed in the morning? What gets you up early? What keeps you up late? Where are you going? What are you doing to foster a sense of purpose – both in yourself and in those you serve as a leader? When’s the last time you had conversations that focused on these questions?

David Irvine, Speaker and Author

 

Resolving Conflict – The Authentic Way

We’ve all heard that differences are necessary in any relationship, team, or organization. After all, if we were all the same we wouldn’t have conflict. And without conflict you don’t learn, grow, or create anything new. The challenge is how to make conflict productive. How do you use conflict to discover, expand, and create rather than damage, destroy, and diminish? Have you ever:

  • Found yourself criticizing a colleague and avoiding them?
  • Had trouble sleeping because you were obsessing about a frustrating situation with a co-worker?
  • Been upset when you learned that you would be working with a certain person on a project?
  • Said to yourself,  “If it weren’t for you, we could get along!”

In our courses on conflict resolution, we teach people the skill of being authentic and direct. First, let’s look at the indirect or inauthentic ways that people use to deal with conflict. Inauthentic ways of avoiding a resolution indicate that unresolved anger is being brought into your workplace and include: arguing, avoiding contact, excusing the conflict (not wanting to “make a big deal out of it”), sarcasm, insults, bullying, unfocused busyness, yelling, depression, complaining.

Guidelines for resolving conflict authentically:

1.   Appreciate conflict. Because one of the main purposes of your life is to learn and grow, you might as well accept that as long as you are alive, conflict will be a part of your existence. When we say “resolve” we are not implying that the conflict is “over.” Resolve means it is worked through – constructively, courageously, and with civility – so that you can be more effective.

2.   Take accountability. If you are irritated or in conflict, something within you is seeking to grow and you have an opportunity to learn something about yourself. Taking accountability is not the same as blaming yourself. It means that you decide that all blame is a waste of time and that all change begins with you. “If it is to be, let it begin with me.” If something is irritating you, start by looking inward.

3.   Set boundaries around your anger. This is another aspect of accountability. There are certain ways of expressing anger that are never appropriate in the workplace, or elsewhere. This includes rage (uncontrolled anger), demeaning put-downs, degrading people, and  yelling. If you can’t be mature enough to set these kind of parameters around your anger, then you need to seek help. While everyone has a right to their feelings, with this right comes a responsibility to deal with them in a responsible, constructive, and mature manner.

4.   Be willing to understand. It is empowering to have a person truly listen to you without judgment or solutions. Understanding is different than agreement. If you want to influence another person you must be willing to fully appreciate their point of view and the emotional force of their belief. A willingness to understand is your opportunity to embrace all aspects of a conflict, not just the positions, but all the emotions and beliefs of both sides.

5.   Assess good-will. Early in my marriage counseling career, I became completely exasperated after working for several weeks with a couple. I finally asked them, “Do you want this relationship to work?” It was the first time they agreed on anything. They looked at me and in unison said “No!” I learned a vital lesson that day about mediating. Ask this  question in the first session! The Dakota Nation tribal wisdom says that when you discover you’re riding a dead horse, the best strategy is to dismount. If there is not even one small spark of desire from both parties to work on a relationship, then it is best to get off and get on with your life. You simply can’t have interdependence in a relationship without good-will.

6.   Reach for the expectations beneath the surface of the conflict. Like the oil-light on the dashboard of your car, conflict is an indicator that something is missing. It doesn’t help to put a piece of tape over the gauge any more than it helps to suppress your anger or pretend you aren’t annoyed. If you are the one who is irritated, look inside for what you want and take responsibility to meet that need. If there is good-will in a relationship, you can discover and share these needs with each other. If you want to get to the root of what is irritating another person, take time to explore their interests and expectations, and support them to meet their needs.

7.   Let go. There’s an old saying in my work around embracing change that says, “Build a bridge and get over it.” We all need a support system and a process for letting go of resentments – the unresolved anger, hurts, and betrayals that linger and poison you – that spill over into our relationships and our lives. No one can make you happy or meet all your needs, but what we can get from a support system are insights into the conflict and the courage to let go so we can get on with our lives.

8.   Strive for a higher purpose. Work without a vision is drudgery, and in the midst of drudgery, people will inevitably create meaningless conflict to entertain themselves. The aim of authentic conflict resolution is to transcend and include differences of perspectives, interests, and desires. A shared purpose, vision and values will help you do this. This is true in marriages, teams, community associations, and organizations.

9.   Pay attention to your values. Participating in your relationships at work with authenticity means living in accord with your values. Two critically important values in conflict resolution are honesty and respect. Telling someone in a meeting that their idea was stupid may be honest, but it’s not respectful. On the other had, saying it was “interesting” when you think it’s stupid, may be respectful but it’s not honest. Conflict resolution – the authentic way – requires that you hold each of these values courageously and firmly as you move toward understanding and negotiation. You’ll never get it perfect, so strive for realness, not perfection. Authenticity is not a destination; it’s a method of travel.

David Irvine, Speaker and Author

Employee Engagement: Lessons From My Father

As Father’s Day approaches this weekend, I have been reflecting on my late father, Harlie, one of the first leaders in my life. He was a true mentor leader – even though I didn’t fully realize it when he was alive. Here’s some lessons I learned from him and hopefully you can relate them to your work as a leader.

1. Give what you expect from others. Harlie engaged me by first being engaged himself. Leadership is about energy, and if you want energy on your team, you must bring energy to your team. Energy – whether it’s positive or negative – is contagious. Harlie was passionate about so many things. He was passionate about learning, about growing, and about life. As a former national gymnastics champion, he kept himself in great shape. He lived what he led. If you want engagement from others, you must be engaged.* We cannot give what we do not have.

2. Be motivated by love. Great leadership is largely a matter of love. If you are uncomfortable with that word, call it caring, because leadership involves caring about people, not manipulating them. Dad was tough on me when I needed it, but I never doubted his motive: he genuinely cared. He cared more about me than the results which were a means to a higher end. Harlie was motivated by love. You can’t fabricate love; people will see right through you. What you can do is decide to care about people. People don’t care how much you know until they know  how  much you care.

3. Live your passion. Our basement was filled with evidence of Dad’s passion: exercise equipment, a tumbling mat, weights. Every morning Dad would exercise at the crack of dawn. Although he couldn’t always get me engaged, especially in my early years, he lived his passion. He preached the importance of exercise without saying a word. When I was in junior high, Dad took me to the YMCA to teach me how to exercise on the parallel bars. I didn’t have the strength to lift myself up, much less do any maneuvers on them. After several disappointing attempts, Dad soon got the message: I was just not meant to be gymnast. Even though I have memories of him being disappointed that he couldn’t engage me in gymnastics, he kept his own passion alive.

4. Tune in to what drives people. When I was 14, dad was teaching me to drive our old 1954 Chev truck. When I pulled over into a farm yard a mile from our home, dad sensed that something was wrong. We sat in silence for a few moments and I opened up about an incident in physical education class. “We ran a mile  and I couldn’t finish it without walking… I came in last, but I want to be the best miler in our zone track meet next year.” Dad knew little about running, so we went to the library and found every book we could on running. Dad became my coach, and the next spring I won the mile race in our zone track meet. Everyone has a passion. Everyone is engaged about something. The key is to create the space to listen and tune in to what matters to people. When you are committed to helping people find and express their voice – their unique gifts and passion, you’ll get engagement.

5. Have a vision of greatness. Greatness wasn’t an external thing for my father. His life was about making a difference, not making a buck. He never had a mission statement. But he had a mission and it was expressed in how he lived his life. When you have a vision, whether it’s expressed explicitly or implicitly by your actions, it inspires people. In his “I have dream speech,” Martin Luther King did not say, “I have a strategic plan.” While plans may be necessary, it is dreams that inspire, uplift, and engage us. “If you want to build a ship,” writes Antoine de Saint-Exupéry, don’t herd people together to collect wood, and don’t assign them to tasks and work, but rather teach them to long for the endless immensity of the sea.” Whatever your vision, live it well and you will inspire others to engage with you.

6.  Be a good gardener. Dad was a good gardener and he taught me a lot about leadership by the way he gardened. No plants ever grow better because you demand that they do so or because you threaten them. Plants grow only when they have the right conditions and are given proper care. Creating the space and providing the proper nourishment for plants – and people as well – is a matter of continual investigation and vigilance. But another reality about gardening is that you really don’t have much control over the harvest. Despite your best efforts, for a myriad of reasons, some plants simply won’t make it. You can’t engage everyone. It’s a reality we all live with.

David Irvine, Speaker and Author


* For more information on engagement, see David’s book, Becoming Real: Journey To Authenticity.

 

From Performance Management To Success Management: A New View of An Old System

When I am asked to work with an organization to help improve their performance management system, my first step is to have leaders look at the request differently. If they want a better process for managing expectations and getting a grip on results, while at the same time making it engaging and meaningful, then “performance” management is a limited goal. In today’s workplace, the aim is not so much performance management as it is success management: creating the conditions that ensure both results and passion.

Following are seven conditions for success management. The goal is to turn these conditions into instinctive behaviors in your culture. But until they become established habits, written agreements can be helpful to ensure clarity, focus, and energy.

1. Connection. I learned years ago, in my first career as a family therapist, that the secret to parenting is not what a parent does but rather who the parent is to a child. Great leaders and teachers understand that when others are drawn to seek contact with you as a trusted advisor rather than simply as “boss,” you have earned the credibility to influence – with or without a title. All the leadership skills in the world will never compensate for a lack of connection.

2. Self-Assessment. Before attempting to “evaluate” others and their performance, it is important to ask people to assess themselves. “How do you feel about the results you are achieving?” “What do you need to do raise the bar for yourself?” These are questions about working with people, rather than over people. You will only want to “evaluate” others and their performance as a last resort.

3. Authentic Expression. What engages people is a connection to their passion, purpose, and values: authentic expression. When you are given the chance to express your unique talents in the service of others, you lose track of time and create abundance in your life and the lives of others. If work doesn’t provide both personal and financial growth, you’re wasting far too much of your life on it.

4. Accountabilities. Results are the name of the game, both in organizations and in life. Mutually negotiated accountabilities are a statement of quantifiable promises to the people who depend on you and the fulfillment of those promises. Accountabilities create a clear, mutual understanding of what needs to be accomplished and what will be accomplished: from activities to results.

5. Support Requirements. Support requirements are the accountabilities you require from others to ensure that you can fulfill your promises. These include the human, financial, technical, or organizational resources one can negotiate for and draw upon to deliver the expected results. Support requirements lock people into an accountable relationship.

6. Consequences. Consequences specify what will happen – both positive and negative – when you fulfill your promises. This could include financial or psychological rewards, different job assignments, and natural consequences tied into the overall mission of an organization. Consequences are a statement of what is important to you, considering what is reasonable and respectable in your current environment.

7. Follow-Up. How will your agreements to each other be maintained as significant, relevant, flexible, meaningful, and engaging over time? How will you hold yourself and others accountable? How often will you review it, and with whom? Far too many performance review programs are make-work projects that become “shelf-development” instead of self-development.” Take a brief inventory of where you stand on these conditions for success management. They can be applied to a business partner, direct reports, colleagues, clients or customers, or even yourself.

I’d love to hear about your conditions for success in building a more engaged and focused success management system or how you have used these conditions in an authentic and powerful way.

David Irvine, Speaker and Author