Great Cultures Start With Conscious Action

Culture is ultimately about energy – the energy that emerges from the experience of participating in the culture. We are drawn to places – as a customer, employee, patient, or member – that have a high frequency of energy, places where people are engaged, vibrant, and alive. Conversely, we are repelled by places that are bureaucratic, listless, and dead. While positional leaders affect the energy level in a culture, every person – either inside or outside the culture – who participates in the culture contributes to the energy of the culture.

Regardless of what you say or do what face you show to the world, your mental-emotional state cannot be hidden. Everybody emanates an energy field that corresponds to his or her inner state. Most people can sense it even though they may be unaware of it’s effect or unable to articulate it. It’s not what you do, but how you do what you do that determines whether you contribute or  drain energy. The way that you act each moment, regardless of your position or your role, represents a certain vibrational frequency. I’ve learned from Eckart Tolle that if you are not in a state of acceptance, enjoyment, or enthusiasm in any task you do, then you will be creating suffering for yourself and others.

I used to hate housework, and yet I knew that doing housework was a way to contribute and feel a part of the family. Being at war with myself, I would find myself resenting doing any housework, causing stress and suffering to myself and my family. Frankly, I was a pain to live with whenever there was cleaning that needed to be done.

So, I made a decision to accept the simple act of vacuuming. I stopped complaining and resisting and made a decision to stop hating it. In the process, I have actually grown to enjoy housework, and have an improved marriage! Two for one! The enjoyment in the work came, not because the nature of the work changed, but because I changed. I became more present to the experience.

Take an audit of the work you are doing – at home, at your office, or in your community. Become conscious of the actions you are taking and the state of mind you bring to those actions. If you can neither enjoy nor bring acceptance to what you do, then stop doing it. If, on the other hand, you decide that it is important to do this work at this time, then decide to change your state of mind. Becoming conscious of the actions you take and the effect that your inner state has on yourself and those around you, begins to build a new culture, starting with you. Taking this kind of personal accountability – action with consciousness – is not only the core of a great culture. It’s the core of a great life.

Baseball, Character, and Perspective

I love baseball. It parallels, in so many ways, the human experience. When umpire Jim Joyce missed a critical call at first base this past week that cost Detroit Tiger’s pitcher Armando Galarraga a perfect game, it renewed debate about video replays in baseball, whether umpires should be able to change after the fact, and about whether baseball commission Bud Selig should step in and fix the mis-call.

A no-hitter is important to a pitcher. A perfect game is so rare, it has happened only twenty times in 135 years of major league baseball. The oddity of this call is that there’s no dispute about it. The only argument is about the tradition of umpires not changing their minds. No one, but no one, would argue that Galarraga doesn’t deserve his perfect game. But this story ultimately goes way beyond baseball.

After the game, umpire Jim Joyce and Detroit Tiger’s pitcher Armando Galarraga met at the plate to shake hands, reminding us all about the real purpose of sport, about the virtues of sportsmanship and about human decency and civility.

Joyce apologized afterward, and after his team’s initial explosive anger, Galarraga’s post game comments and smile neutralized the situation. Even the crusty umpire teared up as the crowd applauded, “Everybody makes mistakes.”

Galarrga responded, “I’m sure he didn’t want to make that call… He felt really bad… When the other umpires were long gone to the showers, Jim was still sitting there saying, ‘I’m so sorry…’”

The experience reminds us to lighten up, maintain a sense of perspective, have more respect for each other, bring strength of character to everything we do, and be a little more patient in all our connections. We are all doing the best we can.

Granting Grace – A Key To Building A Good Culture

What if we could sit down and ask for what we need and want from each other? What if we could talk openly with each other, in the spirit of good will and respect, about what would make us happy and loyal in our workplace? What if we could then negotiate what we can do and what we can’t do to meet these needs? What would happen to our workplaces, our communities, and our families if we all practiced being a little more honest and direct with each other in a respectful way?

We can all learn to be more direct with each other, and it takes continual practice, but there’s something more. Farm Credit Canada, one of my clients and an organization that practices good culture, has taught me a very important concept around building strong culture. One of the key principles in their cultural practices and one which they work at relentlessly, is the concept of granting grace in their interactions with each other. They hold each other accountable for creating a safe environment where people can speak up without fear of repercussion.

I spent three days with one of their teams this week, and “grace” was a central part of our conversations. They work hard at talking straight in a responsible manner. They are committed to the success of others and hold each other accountable to not engage in “conspiracies” against people. They strive for patience with themselves and others but also respectfully acknowledge when they operate outside the expectations of grace. They don’t get it perfect, but they get it right.

This kind of commitment lends itself to learning to be open and direct with each other. I love the idea of “granting grace.” What does “granting grace” mean to you? How do you operate with “grace” in your workplace? What effect does “grace” have on engagement, commitment, and productivity?

The Annual Review: Assess and Refocus

I took a couple of days between Christmas and New Years for my annual inventory of the past year and to clarify my key priorities for the coming year. I always get inspired and find it valuable to review my successes and mistakes of the past year, and then carefully and thoughtfully examine my priorities for the coming year.

In 2010, I will be writing a new book on organizational culture – an area that I am passionate about these days. I’ll be continuing to develop my strengths, deepening and renewing the material that I bring to the marketplace, and finding new ways to add value to my clients. A great idea from a little book I read over the holidays called “The 21 Indispensable Qualities of A Leader,” by John Maxwell, was to think about how you can add value to five people this year. They can be family members, colleagues, employees, or friends. Now that’s a good goal. Especially when they get surprised. I’ll also be continuing my Yoga practice and staying healthy. And I’ll be focusing on being a little more present each moment to the amazing blessings that surround me. I am loved and I can love. What else really matters?

Tiger Woods and Authenticity

Well, here is my perspective on the Tiger Woods situation…

Great Golfer to Great Person?

“I make it very, very clear that my purpose in raising Tiger was not to raise a golfer. What I always wanted was to raise a good person.”

Earl Woods, Tiger’s father

Already the greatest golfer of all time, and with the world looking upon him, Tiger has an opportunity to take up the second, more important challenge, of his father. Tiger can see his current fiasco in his front yard as the media’s degradation of his private life — the worst of times — or he can come to understand the importance of his role in the world right now as a teacher, a leader, an influencer of others, especially youth — the best of times.

In a society obsessed with image, external trappings, and the “gotcha journalism” (it is disgusting that the night after the US President committed 30,000 young people to go to war, all the media was focused on Tiger), there is an immense opportunity – perhaps a responsibility – that comes with Tiger’s position to go beyond his success as a golfer or his mistakes as a husband. With the eyes of the world upon him he could teach us all that life is more than external success; it’s also about facing the darker sides of our nature, and that the ultimate fulfillment of life is not on the golf course or the boardroom or in material possessions.

It lies at the heart of his and our souls, in his and our character, in his and our courage to meet the demands of reality. Based on the rebound from his recent knee surgery, there is no doubt Tiger is resilient and will come back as a world leader on the golf course. What I hope is that he won’t miss the opportunity to turn his debacle into a positive rather than a negative outcome, based on the choices he makes — and become the world leader and a good person just as his dad wanted. There is, undoubtedly, a lesson here for all of us.

What is the lesson for you in all this? I’d love to hear from you.

Leadership, Character, and Structural Integrity

Some of the best conversations I have had have come after a presentation when sitting in a lounge debriefing and philosophizing with participants. Such was the case this past week, in a conversation with a project engineer, Steve Kay, who works for the City of Grande Prairie. I’ve always had great respect for engineers and the profession of engineering. They are probably the most trusted profession in the world, and no day goes by without us – knowingly or unknowingly – experiencing the trust we have put in an engineer. Every building you enter, every bridge you cross, every road you drive on has been designed and approved of by an engineer.

In my workshop we talked about the importance of strong character in your work as a leader. Just as engineers must ensure their designs satisfy given design criteria predicated on safety, so, too, must we all have a degree of structural integrity of self-respect and credibility to hold up to the demands that are placed upon us. In the context of structural integrity in our personal lives, I asked Steve what he had to say about strong character and personal integrity. Here’s what he had to say:

“I consider your  ‘character’ as how you truly are. Character will impact how much you accomplish in your life. Character determines whether or not you are worth knowing. Character will make, or break, every one of our relationships. Character is the will to do what is right, regardless of personal cost. It’s about doing what you say you’re going to do, when you say you’re going to do it….I feel obligated to the premise of public safety as the underlying decision making tool… That implies that I can’t take a break from it….I keep on track by looking at a sign I made up and hang in my office to remind me:   NO COMPLAINING!”

What are your thoughts about character, personal integrity as they relate leadership? I’d love to hear from you.