BRIDGES OF TRUST and Entrepreneurs

This past week I completed our two-day BRIDGES OF TRUST program in lower Vancouver Island and the Okanagan with my good friend and colleague, Jim Reger. Four different groups – 270 people from 90 diverse organizations went through our program. Represented were amazing companies with amazing leadership at every level. Entrepreneurism is well and thriving in this country and making a significant contribution, at the local, community level, as well as world wide. If you want information about the Bridges of Trust Program, call or email me.

Organizational Culture: Lessons From A High School Musical

This past week our seventeen-year daughter, Hayley, performed in an amazing high school musical production of Les Misérables. Months of preparation went into this production. As these young people prepared themselves for a performance, I witnessed organizational culture at its very finest. Here it was: a group of ninety youth (from grade nine through twelve), all focused on a shared vision, all deeply engaged in the project, all passionate about their work, with high energy, and servant leadership. I sat back and just took in the buzz with absolute awe. I started to think, “What if we could create this kind of culture in a workplace?” With the right ingredients, focus, and leadership, I believe it’s possible because I’ve seen it done.

Here are some lessons from this high school musical theatre production that I believe can be applied to any organization.

1. Leadership with a vision. Merilie Stonewall, the artistic director at Hayley’s high school, had a vision to  produce this musical years ago when she first saw Les Misérables and was spell bound. Then she waited nine years after the rights became available for the special talent needed to cross the band room threshold. Everyone – from the actors to the crew and set designers to the tech staff, had a vision of the end result.

2. Leadership inspired by love. Merrilie has invested years of her life into her students at Cochrane High School. She cares deeply for her work and her students. She has never, in all her years of teaching, ever fallen out of love with her work or her students. It is inspiring simply to be around her. Merrilie’s credibility was earned long before the first audition. It’s built on her love and commitment to youth and to music. And everyone knows it.

3. Everyone’s talent was needed. Everyone in the production – from grade nine to grade twelve – contributed. Everyone made a difference. And everyone knew their important piece they played in the puzzle. When talent gets aligned with the vision, loyalty, passion, and energy is the result.

4. High standards of performance were set and expected. No one ever takes pride in doing something easy. Every person on this musical team was stretched and pushed beyond their comfort zone. Football players were inspired to sing in lead roles, work on technical support or paint sets.  Shy kids were coached out of the woodwork to bring their unique talents forward. High standards were set and reached.

5. Open communication. Conversations were going on continuously. Everyone seemed to be talking to everyone. Roles were clear and openness abounded.

6. Work was fun. Even in the midst of high expectations, everyone somehow knew that the goal of all this was to be in the moment of creative human expression. If we aren’t truly enjoying ourselves, what’s it all for anyway? Ms. Stonewall, like all great leaders, understands that the work is merely a means to a much higher end: the building of stronger, more confident youth. She, like all who watched this production unfold in the past months, knew that the experience and memory of being on this team will stay with these kids the rest of their lives.

7. Results. Results are essential as they are the ultimate measure of success. Hundreds of people in our community attending a sellout performance for five straight nights. Five straight standing ovations. It was as good of a product as you will see anywhere from an amateur theatre group. When a team produces these kind of results everyone wins, and everyone on the team knows they made a difference in making that happen.

What a vision to aspire to as we bring our passion and unique gifts to our work.

The Olympics and Success Beyond Success

After two weeks of viewing the Olympics, I find myself reflecting on this experience and the purpose it serves to the average person who will never stand on a podium. Is this pure entertainment, a reality TV show with athletes who put years of passion on the line for television ratings? Are the Olympics merely meant to inspire us, but like a great movie, it’s impact diminished after the closing ceremonies? Or is something fundamentally deeper going on here?

To witness the success that Olympic athletes exhibit after focusing and dedicating years of their lives to a sport is nothing short of inspiring. Discipline of the mind and body, accompanied by the pursuit of excellence in the face of insurmountable odds awakens in each of us our own hidden potential. No athlete goes to the Olympic games unwilling to give their all in the pursuit of the expression of their passion. What makes the games so exciting is that with so many variables at play, there is no guaranteed success. Years of training can be obliterated in a split second.

But Olympic athletes do more than inspire us. They teach, if we will be open to learn. The obvious lesson is that any one can become world class in whatever you do by putting in the disciplined effort to excel at your chosen trade, craft, or profession. You can eventually win at whatever game you choose to play, if you’re willing to pay the price.

Olympic athletes inspire and teach us by the way they think. They respond to the world differently than the rest of us. The best athletes are able to ride the waves of distractions, nervous energy, adversity, and emotions in a way that helps them focus. Nowhere, in the two weeks of the Olympics, was this more evident than in the brilliant and courageous performance of Joannie Rochette, the bronze medal Canadian figure skater. Just days after her mother’s sudden death, Joannie carried her world of pain to the podium. In seven minutes, fifty seconds she somehow connected to every person watching her, like her story had become a part of each of our lives. This was more than an athletic event. It was a transformative experience of focus and courage, long before the judges added up the scores.

A year ago, if you’d asked Joannie if she could have gone on to compete just days after the death of her mother, she would have answered with a resounding “no.” As it happens, Ms. Rochette asked herself that very question. Just before the world championships last year, she went to an athletes’ seminar in Montreal. Diver Alexandre Despatie was the scheduled speaker, and she thought she might learn something, even be inspired. As it turns out, Mr. Despatie had to cancel, and in his stead was synchronized swimmer Sylvie Fréchette, who talked about how she managed to fly to the 1992 Barcelona Olympics just days after her fiancé committed suicide in their apartment, went on to compete and even win a gold medal.

Ms. Fréchette brought Ms. Rochette to tears with her speech, but, she said, “I told myself at that time, I could never do it, if that happened to me. I could never do it. There’s no way.” And yet here she is, the first Canadian female figure skater to win a medal in twenty-two years. Joannie embodies the five tenets on which the Canadian team of 206 athletes was built: passion, resiliency, unity, confidence and readiness.

Alex Bilodeau, the twenty-two-year-old moguls skier from Quebec, who will go down in history as Canada’s first gold medal winner on Canadian soil, showed us that the Olympics are more than success on a ski hill. Behind these amazing athletes are coaches, family members, friends, and community who have selflessly given years of their lives to support the athletes and loved ones.

Alex’s acknowledgement of the inspiration of his older brother, Frédéric, reminded us that the true meaning of both sport and life comes from our achievements as well as our connections to those who matter most in our life. Frédéric Bilodeau, who has cerebral palsy, was told that he would never walk beyond the age of ten. He is now twenty-eight and he stood on his own power at the finish line and pumped a red mitten skywards in celebration of Alex.

“My brother is my inspiration,” Alex Bilodeau said, wiping tears from his eyes. “He taught me so many things in my life……I have great friends in the stands waiting for me. I’ve got everything on my side.”

Tessa Virtue and Scott Moir danced off with an historic gold medal, becoming not only the first Canadians, but the first North American couple to take this title since Ice Dance was included into the Olympic Winter Games in 1976. Even more inspiring than this accomplishment, however, was the scene from the Ilderton, Ontario community centre where hundreds of people who helped raised this pair gathered to celebrate their achievement on the night of the their performance. This young couple understood the real meaning of community. No medal is ever achieved alone.

When Clara Hughes, the great Canadian speed skater, capped off her Olympic career on the Richmond speed skating oval with her sixth medal, she donated her $10,000 medal bonus to an East Vancouver outdoor program for at-risk youth. With equal generosity, she credited Canadian fans for lifting her across the finish line. “They gave me wings,” she said. Clara, let me tell you, the feeling is mutual.

The Olympics remind us all that while there is no way to ensure that the result of our behavior is going to be a gold medal, there is a much more powerful guarantee as a result of the striving and sacrifice. That guarantee is success beyond success: the inner sense of joy, of happiness, of peace that comes from acting in full alignment of one’s values.  On the surface, it is far too easy to define success at the Olympics as in life, as standing on the podium or winning the prize.  But the deeper success is the success that moves us toward the inner peace that comes from integrity. For there is no success without peace of mind. While achieving goals is important, external success is not the only critical factor for living a life of fulfillment and meaning that comes from committing our lives to something beyond ourselves.

Years ago, when my father inspired me to train for the 1980 Olympics, he reminded me that the purpose of a dream is not necessarily to achieve your dream. The purpose of having a dream is to inspire you to become the kind of person it takes to achieve your dream. Few will ever stand on a podium and accept a medal for their success. But anyone can become the kind of person that it takes to get there. That is the purpose in the games and the role they play in the modern world as we sit and take part in the experience as a spectator: to remind us that the human stage of success in its myriad of forms, is a valuable legacy that inspires all of us to live a life that matters.

Passion, Culture, and Commitment

Valentine’s Day and the start of the winter Olympics has me thinking about passion. Yes, there is lustful passion, but I’m thinking of the passion that inspires people to bring their whole self to their work. You certainly see passion in an Olympic athlete who has devoted their life to mastering a sport. I learned from my father that it’s a lot easier to be disciplined and accountable if you have a passion. For example, when you are lying in bed debating whether you should get  up to exercise it’s a lot easier if your goal is to be an Olympian. Then you have a reason to be disciplined. You are working for a higher purpose that inspires you.

So, in the work of building an engaged organizational culture, how important is passion? I think it’s very important, but I don’t believe you have to find passion in every task. I’ve met hard working janitors that don’t  find passion in cleaning up other people’s messes and I know stay-at-home parents that don’t find a lot of passion in changing diapers or washing clothes. When I was a competitive distance runner, I was passionate about the sport, but I wasn’t necessarily passionate about every one of my workouts. Sometimes it was just painful and hard work. The same is true about being a CEO. Inspired by the results that my clients experience and the work I do, I am not passionate about every aspect of the “job.”  While some are blessed to experience passion in their work (we call that a vocation), for others, their passion lies away from their work (we call that a fulfilling job). Both are valid.

I think it’s unrealistic and even dangerous to think that you have to be passionate about everything you do in order to feel “authentic” or true to yourself. The expectation that you always have to find passion in every responsibility can lead to narcissism, disenchantment, and self-centered resentment. Anyone that’s been married longer than 2 weeks understands this. The real work of marriage begins when the passion wains. Then you discover the true meaning of character and commitment: extending yourself for the greater good – even when the passion isn’t evident.

So how do you ignite energy and engage people in the midst of drudgery? Two ways: first, by connecting with a higher purpose, a vision that provides a strong enough reason for doing the task, and second, by connecting with talent. Both fuel passion and thus engage people. Passion is important in any relationship but it doesn’t necessarily have to come in the nature of the task. It can come with a strong enough reason to perform the task. Passion comes when you connect a task with the context of your life. For an athlete, passion comes in the dream and satisfaction that the tough, lonely workout is taking you toward the vision. It comes in a marriage when you realize that you are serving a more important goal than immediate self-gratification. It comes in a job when you connect the accomplishment of that job with a purpose that matters to you – at work or at home.

Organizations are the stewards of people’s passion and talent, and leadership is about creating an environment where people are inspired to participate with their full selves. This happens when we find out what matters most to people and then support them to experience their day-t0-day jobs as a tool to make it happen. When you are able to maintain this kind of perspective, you don’t just get committed, loyal employees and a better workplace, you get a meaningful life.