The Secrets To Performance Management: Lessons From A Swan

Why is it that so many bosses dread performance management discussions with their employees? Why are performance conversations often so tough? Why doesn’t everybody get inspired about performance?

The secret to turning those tough performance conversations into inspired action, into discussions that you genuinely look forward to, is one word: passion. If people aren’t passionate about their work, they will never achieve their performance potential. If you can’t get to people’s passion, you won’t get the results you need – you’ll always be trying to motivate them, and you will always fall short.

It’s pretty obvious that passion precedes performance. So how do you get to it? And how do you sustain it? Over a hundred years ago, the German poet, Rainer Maria Rilke wrote a poem that sheds some clues. Here are some lessons from a swan.

This clumsy living that moves lumbering as if in ropes… reminds us of the awkward way the swan walks.
And to die, which is the letting go of the ground we stand and cling to every day, is like the swan, when he nervously lets himself down into the water, which receives him gaily and which flows joyfully under and after him, wave after wave,
while the swan, unmoving and marvelously calm, is pleased to be carried, each moment more fully grown, more like a king, further and further on.

The swan in this poem doesn’t cure his awkwardness on the land by moving faster, working harder, beating himself up, being evaluated in a performance review, or by developing a better performance plan. He frees himself from the stress of his environment simply by moving toward the element where he belongs: water. Simple contact with the water breathes life into his tired body.

Touching the essential waters in your own life — discovering your authentic self — will change everything. As simple as this is, letting yourself down into the water from the familiarity of the ground you stand on can be difficult, especially if you think you might drown.

Employee engagement is really nothing more than this — creating safe places where people can connect with where they belong. Here are five lessons from the swan to start building passion into performance management:

  1. Make passion a priority.
    Before you talk about “performance,” spend time with each of your employees defining their “essential element.” Make it clear that passion must precede performance and when you connect with your “essential element,” passion will arise. Before you talk about organizational goals and expectations, invite a discussion about personal goals, unique abilities, and passion. Identify strengths and talents. In one-on-one sessions, ask some of the following questions: “What do you do that comes easy to you?” “What do you do, that when you do it, you loose all track of time?” “What are you passionate about?” What are your unique strengths and talents?” “What do you do well that you don’t remember learning?”
  2. Get clear – before you get accountable.
    Clarity about the answers to the questions above takes time. Most people have never taken much time to answer these questions for themselves. Getting to your essential nature is not a muscle that is well developed. Like getting into the gym for the first time, you have to start small. You have to make it easy. And you must be persistent. Start with some clarity about when, in their work, they are in their “element,” and when they aren’t and the percentage of time in both. There’s no right or wrong answers. Bringing your own clarity into the discussions can help lead the process.
  3. Fit people; Don’t fix people.
    Having complete alignment between your “essential self” and your job is unrealistic. Unfulfilling chores and the necessary slogging through them is a part of all employment. What’s important, if you want an inspired performance management process, is to take the time to seek greater alignment between organizational goals and personal passion. Where can your employees bring more of their passion and strengths to their work? Are there projects they could let go of to allow space to bring their unique strengths to work? Look at your job description and ask if there is a way to increase the percentage of work time spent doing work that is aligned with your essential nature.
  4. Seek alignment through win-win solutions.
    You still have to achieve organizational goals and expectations. But if you help your employees win by getting to their passion, their essential nature, and their goals, then you are far more likely to get a commitment from them to work with you to achieve organizational goals. Loyalty breeds loyalty. Loyalty from your employees starts with loyalty to your employees.
  5. Make expectations clear.
    Like all effective performance management systems, you need a clear understanding of what you expect and how you can support each other to achieve these expectations. Don’t be afraid to set high standards; just be sure to include in those standards a high expectation of support. But when expectations are cushioned in passion, when employees are engaged in the process, when passion precedes performance, then high standards and achievement of results – through sustained commitment – are the standard. This kind of dialogue and commitment will turn tough conversations into inspired action.

 

12 Keys To Authentic Leadership: You Do Know When It’s Real

Below are 12 key messages that underlie my fundamental philosophy of leadership. Most of these messages aren’t mine. I’ve borrowed them from many of the great leaders I’ve had the privilege of working with over the years:

  1. Leadership is about inspiring and engaging people to work toward a compelling vision – by seeing the gifts and potential of others more clearly than they see it in themselves and being able to communicate it in their own unique way. Martin Luther King never said, “I  have a strategic plan.”
  2. There are too many consultants and speakers telling organizations how to be leaders. Leadership is contextual. The best an outside consultant can do is help you decide what kind of leadership is needed in your organization to achieve your purpose and help you get there.
  3. Leadership is about presence, not position. Great leadership cannot be reduced to technique or title. Great leadership comes from the identity and the integrity of the leader. Leadership is the way you live your life. Your power as a leader comes from being an integrated and real human being. This makes every person in your organization a potential leader.
  4. You don’t get promoted to being a leader. You get promoted to being a boss but you don’t get promoted to being a leader. There’s a big difference between a boss and a leader. Holding a position of leadership is like having a driver’s license. Just because you have one doesn’t make you a good one.
  5. You aren’t a leader until someone decides that you are. You have to earn the right to be a be called a leader, and you aren’t one until you have earned it in the eyes of others. In the words of Margaret Thatcher, “Being powerful is like being a lady. If you have to tell people you are, you aren’t.”
  6. As a leader –  whether it’s in the home, your community, or in your organization – you will continuously need to balance supports with demands. You don’t help people by pushing them when they need to be supported, nor do you help them by supporting them when they need to be pushed. You never get this balance perfect, but great leaders work at it – every day.
  7. Great leaders achieve organizational goals. Authentic leaders help you find your voice in the process. Authentic leaders align the interests, values, and goals of the organization with the interests, values, and goals of the employee. This is employee engagement at its finest, and it’s what attracts, retains, and inspires greatness. Authenticity is about finding your voice and inspiring others to find theirs. Authentic leaders earn their credibility by being authentic. You know when it’s real.
  8. Leadership is ultimately about service. Turn your organization chart upside down. Take care of your people so they can take care of the customer. Serving, however, is different than pleasing. Serving is about meeting people’s needs so they can get their job done. Pleasing is about meeting people’s wants. Serving breeds commitment. Pleasing breeds entitlement.
  9. Your best leadership program will be over a cup of coffee. You’ll never be able to lead by sitting at your computer. Make building trust your number one leadership priority and spend a large portion of your time connecting with the people you serve. Find out what matters to others and do all you can to meet their needs. Listen relentlessly.
  10. Leadership isn’t about you. It’s not about how great you are, how noble you are, or how profound you are. Leadership is about others and what you do to give credit to others. If you are going earn the credibility to influence others – long term – you better have a strong enough ego that you can leave it at the door. Credibility comes from giving credit, not taking it. People don’t remember what you said; they remember how you made them feel.
  11. Leadership is largely a matter of love. If you aren’t comfortable with the word love, call it caring, because leadership involves caring about people, not manipulating them. If you don’t care about people or about your work or about why you get out of bed in the morning, you might consider doing yourself and your organization a favor and get out of the position of leadership.
  12. If you want to improve your capacity to lead, put your focus on finding ways to enjoy leading more. While I’ve met a few incompetent leaders who actually enjoy leading, generally speaking, the best leaders I know enjoy what they do. Put your efforts in finding joy in your work as a leader, and you’ll be a better leader.

What is your leadership philosophy? Have you shared it lately with the people you serve and love?