Tag Archive for: AuthenticLeadership

Depositing Into The Trust Account

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I learned years ago from my mentor, Steve Covey, about the emotional bank account.

We all know what a financial bank account is. We make deposits into it and build up a reserve from which we can make withdrawals when we need to. An Emotional Bank Account is a metaphor describing the amount of trust built up in a relationship. If we invest in a relationship, we are bound from time to time, either knowingly or unknowingly, to make withdrawals.

The key is to be sure that you always have something in the account to withdraw from. Always be sure your deposits are more than your withdrawals.

Here’s some example of deposits:

  • Courtesy and Kindness
  • Honoring your agreements
  • Showing appreciation and recognition (in ways that are meaningful to the recipient)
  • Apologizing
  • Humility, being open to learn from others
  • Truly listening, with empathy, for their concerns, their desires, and what matters to them
  • Taking responsibility for your actions
  • Taking people for coffee

Here’s some examples of making withdrawals:

  • Discourtesy and disrespect
  • Ignoring the people in your life and the mistakes you make in your relationships
  • A lack of openness to listen or to get feedback
  • Arrogance, being closed to learning
  • Being blind to the impact your actions are having on others or the mistakes you make
  • Abuse of power
  • Blaming, complaining, and gossiping
  • Taking people for granted

I’d love to hear about how you make deposits or withdrawals into the trust account in the relationships in your life.

Are you “performing” or “expressing”?

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After being on the road the past two weeks, I’m reminded that I have some incredible clients and when I’m working with them, I inevitably learn as much as I teach.

One of my insights this past few days was the difference between “performing” and “expressing.”

One audience I was very familiar with. I had been in front of this organization many times, and the group of leaders who knew me well were introducing me to a new division of the company. They built me up to those who hadn’t heard me before and told everyone to expect “amazing things” from my presentation.

With my ego bolstered, I stood up on stage, proudly determined I was going to exceed expectations and went into a “performance” mode for my presentation. I did well, delivered a good message, and inspired the audience.

But I’m not sure I had the same kind of impact there that I did the next day with an entirely difference audience. In that presentation I acknowledged (within myself) my nervousness and fear of failure, that otherwise would have been covered up with false pride, went into my heart, and “expressed” my message – with what I felt was a deeper connection, impact, and authentic power.

I find it interesting that we call feedback in the workplace a “performance” review. What if we called it an “expression” review? What if we focused more on expression and less on performance? What if we concentrated as much on our “to be” list as we do on our “to do” list? While performance has a place, what if we realized that our most powerful impact comes from our presence, not our performance?

A Tribute To My Mother

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I found this quote in my mother’s journal: “Every parent, no matter how hard they try, will be both a blessing and a curse to their children. My hope is that my children will appreciate the blessing, if not immediately, then later in life, and perhaps more importantly, my hope is that they take the curse and, like an oyster irritated by a grain of sand, over time, use it as a catalyst to build layers of character and understanding—thus producing a pearl.”

I appreciate the blessings. As for the curses, the pearls take a little more time.

Here are some things I learned from my mother:

  1. We are meaning-making organisms. What I learned from my mother is based on my own perception – often independent of what she intended to teach me.
  2. Growth lies outside your comfort zone. Take risks and trust yourself in the midst of the unknown.
  3. Value learning. Read and study good books. Wisdom – as distinct from knowledge – is irreplaceable.
  4. Dive deeply into the experience of living. The deeper we dive the more beauty we find.
  5. Embrace uncertainty. Change and uncertainty are essential ingredients of life. By embracing uncertainty, you find security.
  6. Embracing grief opens the door to joy. My mother learned this through many losses in her life, including the death of two husbands and a still-born baby.
  7. All blame is a waste of time. Maturity doesn’t come with age. It comes with the acceptance of responsibility.
  8. Check your rage at the door. Acted out anger doesn’t build safety, trust, or connection.
  9. Don’t ask what the world can give you. Ask, instead, what you can give the world.
  10. Make your gratitude bigger than your circumstances.

RAISING ACCOUNTABLE KIDS: It’s About Principles, Not Perfection

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You can observe a lot by watching. – Yogi Berra
When grandparenting you aren’t in the thick of the responsibilities that come with raising kids, so you have a bit of time to observe. So, as a grandparent, here’s three observations I have about the state of child raising these days:
  • There’s no more important leadership responsibility than within the walls of our home. The greatest success lies in building strong character in our young people that will enable them to be contributing citizens of the world.
  • We’ve never been more aware of the needs of our children because we have access to extensive information on child development, the impacts of trauma on brain functioning, mental health, the importance of attachment, emotional regulation, and self-esteem and well-being.
  • We are now extremely anxious about how we’re doing as a parent and how our kids are going to turn out. And all the anxiety is spilling over onto our children. Paradoxically, the more we worry about our kids, the more anxious they become. Anxious parents raise anxious kids. They have enough of their own anxiety without us contributing to it.
For those who have assumed the vital and arduous work of leading young people, here are four strategies to consider:
  1. Don’t make life too easy for your kids. On the wall of my daughter’s high school English class was a quote by Van Jones, the political commentator: I don’t want you to be safe, ideologically. I don’t want you to be safe, emotionally. I want you to be strong. That’s different. I’m not going to pave the jungle for you. Put on some boots and learn how to deal with adversity. I’m not going to take all the weights out of the gym; that’s the whole point of the gym. This is the gym. In other words, making the space within the walls of our homes and our schools safe doesn’t mean rescuing our children from the challenges of life. Just as the struggle to break through the cocoon builds the strength of the butterfly’s wings, if we want our children to fly one day, they must struggle and develop strong wings. Don’t raise your children to be happy. Raise your children to be strong. Strength comes when our kids know they are not alone. We are right beside them, in their corner. Loving without rescuing. Being there without doing for them what they can do for themselves. With strength, happiness will follow.
  2. Don’t be afraid to parent. Saying no is not abuse. Our children do not need us to be their friend. Their friends are their peer group. What our children need is a parent. There’s a big difference between pleasing your kids and loving your kids. Pleasing is about giving them what they want so they will be happy and like you. Pleasing comes from insecurity. Loving them is giving them what they need – and what they need may very well be different than what they think they need or what their friends have. Children are not born with accountability – the ability to be counted on; they have to learn it. And they learn it, in part, when they can count on the caregivers in their life. If you are a parent, your kids are counting on you to be one. Let’s work at being secure enough with ourselves that we don’t depend on our kids for our self-worth. It’s not their job.
  3. Set clear boundaries around digital media. Digital media was originally developed for two reasons: information and communication. When it exceeds its function and is used, like any product or substance, to meet our emotional needs or to escape from our life it becomes addictive. Monitoring our own use and consciously and carefully supervising the use of devices with our kids is now an integral part of parenting. You can’t leave it to chance.
  4. Relax. You don’t have to get it perfectly. I remember a time when our youngest daughter wanted to change her curfew to go to a friend’s party. The easy road would have been a quick “yes” or a quick “no.” Instead, we spent the better part of a week negotiating with her and struggling to do the right thing. I don’t know, to this day, if we did the right thing. What I do know is that my daughter knows she was loved. She knows she was loved because she knows that we invested in the relationship. As parents and caregivers of children, we never really know what “right” is. There’s no formula. The goal is not necessarily to be a better parent. The goal is to find joy on the journey. And finding the joy will make us a better parent.
In Blackfoot culture, turtles are considered to be a symbol of creation and motherhood and embody the concept that is similar to “Mother Earth” in English. To the Blackfoot, the turtle is patient, wise, knowledgeable, and long-lived. The Blackfoot saying Iikakimat mookakiit means be wise and preserve and can be used to describe the turtle’s characteristics. And these characteristics fit well into my own approach and philosophy of raising accountable kids: be patient, wise, a good role model and the kids will be alright.

The best leaders are the ones who have the courage to face the demands of reality.

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When Jesper Brodin, CEO of Ingka Group/IKEA, was asked to take over management of IKEA China, the operation required significant change to be successful and sustainable. He would have to close offices and support many employees to find new employment. Before accepting such a difficult restructuring, he asked himself an important question: “Do I have the courage and stamina to do this?”

An interminable conundrum for leaders is how to do the hard things that come with the responsibility of leadership while remaining a good human being. Rasmus Hougaard and Jacqueline Carter, in a recent HBR article https://lnkd.in/gvztwTKT argued that the binary choice between being a good person or being a tough, effective leader was a false dichotomy. Their thoughtful article builds a good case for managing the conundrum through the development of two key leadership ingredients – wisdom and compassion.

While being human and making hard leadership decisions may not be mutually exclusive, it is naïve to think that you can avoid the struggle. The best leaders are the ones who have the courage to face the demands of reality. They wrestle with the tough decisions, determined to integrate humanity into their leadership and their commitment to ensuring results. And they do it imperfectly.

Like life itself, leadership is an imperfect journey. We don’t always get it right. Sometimes we miss the mark. Our commitment to results can override our compassion. Alternatively, our honest concern for individuals can compromise the tough decisions we have to make for the long-term greater good. And then, at those rare times, we discover that doing the hard things becomes the most human thing to do.

If we stay with the struggle and accept our imperfection as our leadership journey unfolds, we can stay real and earn the credibility it takes to build a great organization and make a difference in the world.

The Authentic Leadership Academy

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The Authentic Leadership Academy is just a month away, and we are so happy to be back in person for this transformational event!!

Whether you are looking to level up your own leadership or develop the leadership of those in your care, the Authentic Leadership Academy promises to deliver an experience that will inject new power, purpose, and passion into each attendee.

The Academy will be hosted at the University of Calgary, May 30th – June 2nd.
You can find full details here: https://lnkd.in/gMi2euzp

Here is what participants had to say about our last academy.

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