I recently returned home after leading a three-day leadership development program with a long-term client and her team of managers who run a successful grocery business. The morning of the first day I arrived an hour early to set up and was eagerly met by the VP of IT who was already had the AV […]
I was in the doctor’s office the other day for my annual physical. The receptionist at the front desk was absorbed in her computer work and did not see me come in. “I have an appointment to see the doctor.” I said, politely interrupting her. Without a response, and barely looking up from her computer, […]
As Father’s Day approaches this weekend, I have been reflecting on my late father, Harlie, one of the first leaders in my life. He was a true mentor leader – even though I didn’t fully realize it when he was alive. Here’s some lessons I learned from him and hopefully you can relate them to […]
The Gallup Q12 is a survey designed to measure employee engagement. The instrument was the result of hundreds of focus groups and interviews. Researchers found that there were 12 key expectations, that when satisfied, form the foundation of strong feelings of engagement. So far 87,000 work units and 1.5 million employees have participated in the […]
A lot of people ask about our process for building an aligned culture. Here, in abridged form, is our process. We welcome your comments, suggestions, and feedback. Step 1. Define your culture. Decide on the scope of the culture that you are committed to build – that lays within your sphere of influence. Is it […]
When getting to the nature of human performance and well being it is important to understand the relationship between three vital words: 1) Achievement; 2) Expectation; and 3) Happiness. Happiness results when our achievements meet our expectations. If you come to work, for example, with the expectation of your boss is “100,” and your boss […]
