Accountability: How One Person Can Transform A Culture

Ron Bynum was the leader of a training organization that used a former summer camp as one of its facilities. One night his phone rang with horrific news. One of the buildings at his training center had caught fire and burned down quickly. Someone had left a towel near a heater in a dormitory where […]


What is Culture? Are You Wasting Your Time With Fancy Value Statements?

Value statements don’t make a culture. Ask Enron, whose values were communication, respect, integrity, and excellence. How many companies have you known who have the value of “safety” written fancily on their web site and the walls of their offices, but in reality, have a deplorable safety rating? There’s a big difference between value statements […]


How Honest Can You Be With Your Boss?

My colleague and friend, Murray Hiebert, world renowned in the field of helping professionals become more powerful and useful in their organization (, recently shared some intriguing trivia: Most airline crashes in the last few decades have taken place while the senior pilot, the Captain, not the less experienced and lower-ranked First Officer, was flying […]


Women In Leadership: It’s About PRESENCE, Not Position

We need more women in leadership positions. Women have the experience and understanding that it takes to meet the changing landscape of today’s workplace reality. They connect. They are intuitive. They know how to collaborate, how to build consensus, and what real networks are about. They think holistically. And they care. I realize these are […]


Should we be expecting our leaders to “Walk The Talk?”

I wish I had a nickel for every time I have heard the phrase, “The leaders in this place don’t ‘walk the talk.’” I’d be wealthier than a lottery winner. I’ve heard this said about leaders in every walk of life – business, politics, and government. I understand the frustration when people see a lack […]


Laissez faire Leadership or Lazy Fare Abdication: It Takes Courage To Let Go

Not long ago I was hired by a CEO to help assess and develop the leadership capacity of one of his managers. I started by interviewing the manager and each member of his leadership team. There was a consistent theme in the interviews. “He’s practicing laissez faire leadership,” I was told, with frustration, by his […]


Organizational Culture: Choosing Service Over Self-Interest

To be engaged today, people need to feel a sense of passion, personal vision, and to express their unique talents. But this is only half of what full authentic expression – the heart of a culture – is about. This week, in a committee meeting of a local non-profit group, I was reminded that a […]


Is It Time To Change Your Change Management Plan?

he problem with most change management plans in organizations is that they are doing just that: they are managing the change, not leading people through the change. To illustrate the limitations of most change management plans, think about the last time you relocated with a new job. What was your change management plan? Your plan […]


Bridges Of Trust: Making Accountability Authentic

Everyone’s saying it: organizations needs to be accountable. Leaders need to be accountable. Employees need to be accountable. So why do most accountability programs fail? The concept and experience of accountability needs rejuvenation. You have to get to the deep meaning of accountability. You have to be clear about who you are accountable to, “for […]


The Secrets To Performance Management: Lessons From A Swan

Why is it that so many bosses dread performance management discussions with their employees? Why are performance conversations often so tough? Why doesn’t everybody get inspired about performance? The secret to turning those tough performance conversations into inspired action, into discussions that you genuinely look forward to, is one word: passion. If people aren’t passionate […]