Why do we discount people’s feelings – and what can we do about it?

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Why do we discount people’s feelings – and what can we do about it?

Have you ever been told to:

  • “Calm down”
  • “Don’t worry”
  • “Relax”
  • “Don’t be so intense”
  • “Just let it go”

Rarely do these responses change the emotions or the actions that are intended. In fact, they usually result in making things worse. Most people are primed to be punished for being emotional at work, but it also happens in our personal relationships. Emotional invalidation can be hurtful. So how do we deal with it – authentically.

Let’s first understand why we attempt to quash, refute, or undermine emotions. There are potentially several reasons, but it mostly occurs when we aren’t comfortable with our own emotions or we feel responsible to “fix” the feelings of others in order to feel competent, safe, or secure when we are around a highly charged person. Usually people don’t want to cause the harm they are unintentionally invalidate another’s emotions.

So… what are some strategies for dealing with highly intense, emotional people in your life, and, if you are an intense person, what are some tactics for dealing with people who invalidate your emotions.

Dealing with emotional responses:

  1. Appreciate emotions. Value feelings. Without emotions you wouldn’t have the energy, passion, or creativity that are required for a healthy, thriving workplace or life.
  2. Put your oxygen mask on. If you find yourself in front of an upset person, take some deep breaths and remind yourself that you don’t have to fix this, that the emotions will, that being fully present is enough, and that you respect yourself enough to not tolerate disrespectful comments.
  3. Invite the other person to talk – with empathy. You can say nothing or say something like, “I want to listen right now.”
  4. Check if they are ready to move forward. Once you see a decrease in emotion, you can begin to move toward problem solving or simply appreciating the time you have spent holding the space for another

Dealing with emotional invalidation:

  1. Don’t take it personally. I know this is way easier said than done, but you have to realize that people who shut emotions down are doing so because of their own fears.
  2. Be sure you aren’t putting your feeling in the driver seat. If you emotions are taking over your actions, your performance, and your results, then there is legitimacy in wanting to have you shut them down.
  3. Have a conversation with the people who are impacted by your emotions – before you are activated – about respectful ground rules for handling highly emotionally charged situations.
  4. Don’t be disrespected. Don’t allow yourself to be diminished for who you are – under any circumstance. Stay true to yourself, appreciate the constructive emotions that surface in your relationships, and focus on expected results.

Take An Emotional Temperature Reading

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In a recent podcast (The Leader’s Navigator) with my daughter, Hayley, we talked about Living Authentically With Anger. To counter some of the divisiveness and strain that seems prevalent in our world today, we suggest a strategy to use with your team. Before every operational meeting, get a sentence from each person about how they are feeling. It’s a good way to stay connected, build community, and nip any tension in the bud before it turns to serious conflict. Then, if there are any concerning feelings that arise from this initial temperature reading, you can choose to bring it offline with the person individually or address it in more detail with the group. We call this an Emotional Temperature Reading (ETR).

I brought the idea of an ETR to our last team meeting. It went over great. What we discovered was that even though we are in the business of authenticity and connection, it’s easy to let the demands in our business take precedence over actually applying what we teach. It was a good experience. Spending the first ten minutes connecting with ourselves and each other before getting into the agenda lightened up the mood, brought some humanity into the meeting, helped us be real with each other, and allowed for creativity to surface.

In fact, a day after, a team member circulated this link help us in connect to our emotional side. Knowing how you feel can be tough for all of us. Here’s a helpful tool for increasing your emotional literacy. Emotional Literacy

What are you doing to connect with your emotional side? How do you check in with your team? How do stay connected with your team to ensure you stay aligned and supportive of each other?

Can Arrogance Be Mistaken For Confidence?

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While arrogance and confidence appear similar on the surface, there is a definitive line that divides the two. Confidence is an intrinsic value, involving inner trust, assurance, and faith in one’s ability to deal with the situation in front them. Arrogance, on the other hand, is a false sense of superiority over others that comes from an unacknowledged lack of confidence. At its extreme, arrogance can be seen as an ego-maniac with an inferiority complex. We’ve all met them. Maybe we’ve seen one in the mirror. I know I have. And when you give this person a leadership title where they can use their positional power to show everyone how insecure they are, it never ends well.

When you are truly confident, you don’t have a need to appear superior over others.

Arrogance is a coping strategy, a learned response to feel safe and powerful when you are lacking confidence. Insecurity, self-doubt, and fear are all part of being human. But when it’s not safe to acknowledge these parts of ourselves, we learn to cope in a variety of ways. One coping strategy is to cover up our insecurity with arrogance. Another is to withdraw and quit. The authentic way is to develop the self-awareness and courage to acknowledge to ourselves when we are feeling a lack of confidence and make appropriate choices to walk bravely through what we are facing. The authentic way ultimately leads to confidence and trust – both in ourselves and in those around us.

How do you view the difference between arrogance and confidence?