Tag Archive for: risk

Can Organizations Be Too Psychologically Safe?

It depends on how you define psychological safety. If you define it as making things comfortable or easy or secure for people, then yes, you can have too much psychological safety.

I define psychological safety as simply a place where people can be honest.

Honesty means that you can speak accurately about work progress, challenges, and mistakes without hiding or distorting the facts. It means that you can be upfront about your emotions without blame or intimidation. Honesty means owning mistakes, admitting when something goes wrong and taking responsibility for your part. It means being transparent, sharing relevant information rather than withholding it to gain advantage. It means being open to new ideas and suggestions, and challenging outdated processes. Honesty is integrity in action: honoring your agreements, avoiding shortcuts that compromise ethics, and not lying. It means giving credit where credit is due and not stealing the credit for other’s work – or stealing anything from another person for that matter. Honesty often means giving difficult feedback or disagreeing in a way that builds rather than tears down.

You can’t have too much of any of this. Let’s keep working to build psychologically safe places to live and work.

We talk a lot about safety

We talk a lot about safety: product safety, traffic safety, bicycle safety, workplace safety, nuclear safety, etc. and I teach leaders how to create workplaces that are psychologically safe.

This focus on safety in our chronically anxious society could lead us to believe that safety is the most important value in life.

Safety is certainly important, but, according to Edwin Friedman in, A Failure of Nerve: Leadership In The Age Of The Quick Fix, “if a society is to evolve, or if leaders are to arise, then safety can never be allowed to become more important than adventure… We are on our way to becoming a nation of ‘skimmers,’ living off the risks of previous generations and constantly taking from the top without adding significantly to its essence. Everything we enjoy as part of our advanced civilization, including the discovery, exploration, and development of our country, came about because previous generations made adventure more important than safety… Prioritizing safety over adventure creates anxious risk avoiders, more concerned with good feelings than with progress.”