What portion of your day is spent intentionally connecting with your team?

/in , , , , /by

Why it matters and how to make it part of your routine in a meaningful way.

I’m usually very reluctant to reach out spontaneously to my teams – my work team and the one I chair in my non-profit world. I score high on the introvert scale, so it isn’t easy to initiate conversations. I also don’t like to interrupt people and intrude on their time.

But when I don’t reach out enough I know it can be interpreted as a lack of caring – which is the furthest thing from the truth.

Both teams under my care are remote teams, so to reach out regularly means phone calls or virtual conversations. What’s important is that I take the time to understand what the expectations are and to sincerely make the effort to reach out more often. My teams need to know I care about their work and more importantly, they need to know that I care about them as people.

How that gets expressed is dependent on individual needs, personalities, and preferred styles of communication.

What do you do when someone on your team stops caring – and what if that person is you?

/in , , , , , /by

Caring is a part of who we are. If you’ve stopped caring, it is a coping strategy in response to stress. Not caring means you have built a wall to protect yourself. Maybe you’ve been hurt and are shielding yourself from further pain. Or perhaps you are exhausted from too many demands and expectations of others. Maybe you’re burned out from being pulled in too many directions and are simply backing away.

If this is a person on your team, treat it as an opportunity to explore this with them. If it is you, explore these issues with yourself. Remember that there is a legitimate reason that you stopped caring. There’s no sense judging yourself for it, but by all means, get to the bottom of it so you can open your heart and move forward with compassion. Life is more enjoyable and fulfilling when you bring yourself back to a caring place. And be sure you get there in a caring way.

When is help not helpful as a leader?

/in , , , , /by

We raised chickens on the farm growing up. It’s painful to watch a chick hatch when you’re a born caregiver like me. One day I “helped” a chick by breaking the egg for it. To my horror, it died.

On that fateful day I learned that sometimes help isn’t always helpful. Sometimes people need to go through the struggle to gain the strength to succeed. I see this when we do too much for kids. We call it snowplow parents when we prepare the road for the child rather than prepare the child for the road. Snowplow parenting and snowplow leadership can lead to entitlement, anxiety from a lack of confidence to deal with the reality of life, and burned out leaders.

Snowplow leadership is always fueled by caring, but expressed through overprotective.

What might you be doing as leaders to help your teams too much and thereby have them miss out on growth opportunities?

How to Demonstrate Caring in the Workplace

/in , , , /by

I care a lot about caring. So much so I wrote about it: Caring Is Everything: Getting To The Heart Of Humanity, Leadership, and Life. When people feel cared for, appreciated and valued, the workplace becomes a happier and more productive place. Here are five ways to help your team feel cared for:

  1. Look in the mirror. Honestly ask, “Do I care about the people on my team and what matters to them? Do I care about their success? Am I truly serving them or am I expecting them to serve me?” You can’t fake caring. People will see right through you. People will grant you a lot of grace if they know you care, but won’t give you much if they know you don’t. If you truly don’t care, do yourself and your organization a favor and get out of management.
  2. Listen. Listen. Listen. Take an honest inventory of the amount of time you spend listening to your people versus the amount of time you spend talking. Ideally, it’s good to spend at least twice as much time listening as talking. Listen to what matters to them. Get their input on how to make the workplace better. Get feedback on your leadership. It may start with complaints, then move to problem solving, but what matters is to keep the conversations going.
  3. Get to know – and respond to – people’s appreciation language. Gary Chapman and Paul White’s book, “The Languages of Appreciation in the Workplace,” explains that everyone has a unique way of feeling appreciated. Some need words of affirmation while others respond best to tangible gifts. Some need quality time and may not need praise and recognition. Others intrinsically enjoy working and seeing tasks completed. Some need to be left alone while others need hugs and handshakes. Care enough to get to know their unique nature and preferences and how to best respond to people uniquely. Don’t assume that your style is what everyone needs.
  4. Practice flexibility. Caring leadership is not the same as pleasing leadership. Leading doesn’t mean trying to make people happy. Caring means a commitment to serve, to help people get the resources they need to get their job done, not necessarily what they want. One thing the pandemic taught us is the importance of flexibility. While some positions require being in the office, others can be done remotely. To care about people, you need to be flexible in negotiating a win-win relationship.
  5. Be honest. Tell people what you know; tell them what you don’t know; and tell them why sometimes you need to withhold some information for the greater good. Set high standards. No one takes pride in doing something easy. While support statements need to accompany expectations, let people know when they aren’t meeting your expectations. Have a process for ongoing honest and mutual developmental feedback. Don’t be a “seagull manager,” where you fly around and crap on people.

RAISING ACCOUNTABLE KIDS: It’s About Principles, Not Perfection

/in , , , , , , , , /by
You can observe a lot by watching. – Yogi Berra
When grandparenting you aren’t in the thick of the responsibilities that come with raising kids, so you have a bit of time to observe. So, as a grandparent, here’s three observations I have about the state of child raising these days:
  • There’s no more important leadership responsibility than within the walls of our home. The greatest success lies in building strong character in our young people that will enable them to be contributing citizens of the world.
  • We’ve never been more aware of the needs of our children because we have access to extensive information on child development, the impacts of trauma on brain functioning, mental health, the importance of attachment, emotional regulation, and self-esteem and well-being.
  • We are now extremely anxious about how we’re doing as a parent and how our kids are going to turn out. And all the anxiety is spilling over onto our children. Paradoxically, the more we worry about our kids, the more anxious they become. Anxious parents raise anxious kids. They have enough of their own anxiety without us contributing to it.
For those who have assumed the vital and arduous work of leading young people, here are four strategies to consider:
  1. Don’t make life too easy for your kids. On the wall of my daughter’s high school English class was a quote by Van Jones, the political commentator: I don’t want you to be safe, ideologically. I don’t want you to be safe, emotionally. I want you to be strong. That’s different. I’m not going to pave the jungle for you. Put on some boots and learn how to deal with adversity. I’m not going to take all the weights out of the gym; that’s the whole point of the gym. This is the gym. In other words, making the space within the walls of our homes and our schools safe doesn’t mean rescuing our children from the challenges of life. Just as the struggle to break through the cocoon builds the strength of the butterfly’s wings, if we want our children to fly one day, they must struggle and develop strong wings. Don’t raise your children to be happy. Raise your children to be strong. Strength comes when our kids know they are not alone. We are right beside them, in their corner. Loving without rescuing. Being there without doing for them what they can do for themselves. With strength, happiness will follow.
  2. Don’t be afraid to parent. Saying no is not abuse. Our children do not need us to be their friend. Their friends are their peer group. What our children need is a parent. There’s a big difference between pleasing your kids and loving your kids. Pleasing is about giving them what they want so they will be happy and like you. Pleasing comes from insecurity. Loving them is giving them what they need – and what they need may very well be different than what they think they need or what their friends have. Children are not born with accountability – the ability to be counted on; they have to learn it. And they learn it, in part, when they can count on the caregivers in their life. If you are a parent, your kids are counting on you to be one. Let’s work at being secure enough with ourselves that we don’t depend on our kids for our self-worth. It’s not their job.
  3. Set clear boundaries around digital media. Digital media was originally developed for two reasons: information and communication. When it exceeds its function and is used, like any product or substance, to meet our emotional needs or to escape from our life it becomes addictive. Monitoring our own use and consciously and carefully supervising the use of devices with our kids is now an integral part of parenting. You can’t leave it to chance.
  4. Relax. You don’t have to get it perfectly. I remember a time when our youngest daughter wanted to change her curfew to go to a friend’s party. The easy road would have been a quick “yes” or a quick “no.” Instead, we spent the better part of a week negotiating with her and struggling to do the right thing. I don’t know, to this day, if we did the right thing. What I do know is that my daughter knows she was loved. She knows she was loved because she knows that we invested in the relationship. As parents and caregivers of children, we never really know what “right” is. There’s no formula. The goal is not necessarily to be a better parent. The goal is to find joy on the journey. And finding the joy will make us a better parent.
In Blackfoot culture, turtles are considered to be a symbol of creation and motherhood and embody the concept that is similar to “Mother Earth” in English. To the Blackfoot, the turtle is patient, wise, knowledgeable, and long-lived. The Blackfoot saying Iikakimat mookakiit means be wise and preserve and can be used to describe the turtle’s characteristics. And these characteristics fit well into my own approach and philosophy of raising accountable kids: be patient, wise, a good role model and the kids will be alright.

The undervalued virtue of human goodness

/in , , /by

The undervalued virtue of human goodness

Growing up on a farm meant that we took our garbage to the dump every month.

A man named Monti lived there in a discarded trailer. Monti lived off of what other people dropped off. He had a thick, matted grey beard that hung down his chest and was always dressed in same old tattered coveralls. He smelled worse than a dead rat. And every time we visited the dump, Monti and his toothless smile greeted us as we unloaded the garbage.

Dad would faithfully stop with a thermos of hot chocolate and visit with him when we were done. It was painful for me to sit through the conversation in that old, foul-smelling trailer. I never quite understood why my father had the time of day for Monti.

That is, until my parents sold the farm and Monti rode his old bike ten miles to say good-bye to my father. He had tears in his eyes the last time he and my father shook hands. I saw how much my father’s kindness meant too him.

Today, after many years of working with and learning from a wide range of leaders, I understand that those seeds of goodness planted in my formative years were my first exposure to leadership. I’ve learned that although ability matters in a leader, inner qualities matter more.