Psychological Safety: It’s About Good Leadership

/in , , , , , /by

Psychological safety, no matter how you spin it, boils down to basic good leadership. And good leadership is best measured by one question: Do people feel safe to bring you the bad news?

There’s always bad news. People make mistakes. Expectations aren’t met. Frustrations arise.

Don’t gauge the health of your leadership by the amount of bad news, but by how people deal with it. If you aren’t hearing bad news maybe people don’t feel safe to tell you the truth. You can’t simply have an “open door policy” and expect that people will bound through that door. You have to get out of your office, engage, be intentional about listening to concerns, genuinely care about your people, value their input, and, above all, be honest about mistakes you make. You have to model bringing bad news responsibly – without blaming or criticizing.

Good leaders who make it safe to bring the bad news unlock potential, foster trust, drive innovation, and improve team performance.

What are you doing to make it safe for people to bring you the bad news?

From Struggle To Emergence: Adversity as a Call To Creation

/in , , , , /by

When I launched my speaking profession, I partnered exclusively with a speakers’ bureau. Speakers’ bureaus serve a great purpose as intermediaries between professional speakers and clients. They represented me, did all the negotiations, booking, marketing, and event coordination.

After three years of working with them, they went bankrupt. It was devastating. I was shocked, angry, and dismayed that a company I trusted could leave me with several thousands of dollars in unpaid invoices. There was security in that relationship. I could count on the work, clients were cared for, and the money was there, just like a “secure” corporate job.

Through the light of times perspective, I now see that the loss of the money and relationship turned out to be a good thing. Adversity can be something wanting to be born. Ending that relationship allowed me to take flight, spread my wings, and find my own way in the marketplace. I would not have found my voice and built my business to what it is today had I stayed in that comfortable, “secure” relationship.

Adversity truly is an opportunity to call forth our potential, summon our hidden strengths, and birth new possibilities – even if the labour of that birth can be painful and arduous.

How to recognize when your team is out of sync – and how to get back on track.

/in , , , /by

Addressing the issue promptly is a crucial leadership skill.

Key indicators that your team may be out of sync:

  1. Disengagement: People coming late to meetings, reduced accountability, uneven distribution of work.
  2. Lack of Trust: People not opening up, shutting down, unacknowledged tension.
  3. Ineffective Leadership: Poor delegation, unclear direction, purpose, and expectations, decreased standards, a lack of accountability.

Strategies To Get Back On Track:

  1. Meet with each team member to identify root causes. Be open about your concerns. Find out why people are disengaged or lack trust, and get feedback on your leadership. Create a safe space for team members to share concerns and feedback.
  2. Assess whether the root causes stem from team dynamics, unresolved conflict, poor leadership, or individual hornets killing the bees.
  3. Address concerns directly. Acknowledge publicly that the team is out of sync and you are committed to solve the problem. Be open with your team about your intentions, your agreements, and your support requirements.

hashtag#leadership hashtag#team hashtag#alignment

We all have bad days – even weeks. How do you know when it’s a you vs. them problem?

/in , , , , , /by

It’s never a you vs. them problem. It’s always a you and them problem. In every relationship challenge there are always two sides. When facing a relationship problem, the accountability approach asks: “How am I contributing to the problem I am complaining about?” This question implies a commitment to look at your side of the issue.

While the other person is also contributing to the problem, all you can control is your side of the street. It’s not necessarily 50/50, but there is always something you can learn and do differently. This replaces blame with personal responsibility and understanding.

As leaders, is there value in sharing our mistakes, or is it okay to keep some things private?

/in , , , , , /by

Sharing mistakes can foster a culture of learning, trust, and psychological safety within an organization. When leaders openly discuss their errors, it encourages team members to take risks, be innovative, and learn from failures without fear of punishment. Sharing mistakes demonstrates confidence, promotes humility, fosters collaboration, and improves performance through better problem-solving and faster resolution of issues. Sharing mistakes is critical to create a climate of collaboration and discovery.

It’s not appropriate to share mistakes in order to get unnecessary sympathy or to share confidential information. Sharing mistakes has to serve the team. It won’t make your team stronger by confessing you made a bad personal financial investment or you treated your spouse poorly before you came to work.

How do you discern between what needs sharing in the workplace and what is better kept private?

How much time do you spend talking vs. listening? Take a listen/talk ratio audit.

/in , , , , /by

Communication involves talking and listening and is foundational to leadership. Ideally, An ideal ratio is 2:1 where you listen at least twice as much as talk. That’s why we have two ears and only one mouth.

I talk excessively when:

  • I feel compelled to showcase my expertise and knowledge.
  • I’m anxious and feel a lack of control in a situation.
  • I’m insecure. Talking is a coping strategy for me.

Others may talk too much to over-compensate for poor listening skills, or when they feel pressured to provide guidance, when extroversion is a personality trait, or when they feel compelled to jockey for power in a competitive working environment.

Consequences of over-talking include:

  • Being perceived as arrogant and thus a loss of respect.
  • People not feeling understood.
  • Missing important insights and understanding.

When you listen more than you talk you receive more information, build trust, make meaningful connections, and increase your impact when you speak.

We are better off when we increase our self-awareness about how much we talk vs. listen, develop better listening skills, practice more concise communication, and foster a more collaborative environment that encourages input from all team members.