Tag Archive for: leadership

Where Did Accountability Go Off The Rails?

Somewhere down the line, something horrible happened to accountability. In the words of David Weinberger (a research fellow at Harvard Law School’s Berkman Center for Internet & Society), it has become,  “accountabalism,” the “practice of eating sacrificial victims in an attempt to magically ward off evil.”

Recently I worked with a sophisticated, seasoned group of senior leaders in the federal public service. Due to the regulating of the expense account process, they were not allowed to budget for a lunch for their group, but instead had to bill it to their separate room accounts and claim for it individually. Under the guise of “accountability” their judgment and trust has been relegated to a set of bureaucratic rules and regulations.

Such an emphasis on accountability is an understandable response to some terrible scandals in the private and public sectors. But the notion has grown to an extreme, suggesting that there is a right and a wrong answer to every question, and eliminating the possibility of good intention. Accountabalism bureaucratizes accountability, takes away individual choice, and drives out human judgment. Accountability – the ability to be counted on – the foundation of labor and life – has been relegated to an organizational buzzword at best, and, at worst, a hammer to control and punish people. While claiming to increase individual responsibility, accountabilism actually drives out trust. For example, when a sign-off is required for every step in the work-flow, a process is broken down to its smallest parts and the vision of the whole and the ability to see the big picture is lost. It sets up finger-pointing and blame when something goes wrong. And something will inevitably go wrong. No system works perfectly. But it doesn’t mean that the system is broken and needs fixing with more rules. If one employee cheats on an expense claim, there’s no need to distrust everyone and set up a whole new time-consuming, inefficient reporting process.

What’s needed is the return of a common sense approach to accountability that builds trust, ownership, and a renewed commitment to the greater good. Not more extremism of accountability or “accountabilism.”

Leadership: Have you ever treated someone like an ATM?

I get my hair cut in one of those old-time barbershops. Where I go, you can’t make an appointment. You can go anytime you want. Sometimes you’ll find an “out for lunch” sign at 3 o’clock in the afternoon and you have to come back in a half an hour. Sometimes you’ll wait an hour. Sometimes you can get into the chair right away. But if you are waiting for a haircut, you are never really “waiting.” You are partaking in a little community experience. You get the gossip around town. You have some laughs. Make some friends. While the environment there is like the good old-fashioned barbershop, the barber is anything but. The “barber” is actually a beautiful woman from Cuba, who’s grateful to no end to have the opportunity to own a business and work in Canada. And if the line up for a haircut is long enough you’ll get to hear many of her wonderful stories. Going to get your hair cut is like going back in time, and an education. Not bad for twenty bucks. But it’s not just a haircut. It’s an experience.
But this week, I was in a hurry. I was “squeezing” my haircut in between appointments. And it was a very different experience. There was a young mother ahead of me with four young boys, each of them needing a haircut. Rather than coming back another time, I just sat and got irritated. The young mother was no longer a “person” with a family and a challenge of managing four youngsters in a barbershop. This mother became simply an “obstacle” to my objective for being there. The barber was no longer “Lazara” with a story. She was now “the barber” who was behind and needed to get on with these kids’ haircuts so I could get out of there and get to my next appointment. My irritation blinded me from the stories and for the beauty of the children or from the love from a mother or from anything positive from the experience.

I left the barbershop stressed and frustrated. And I left disconnected from the world around me. The people in the barbershop were no longer “people in a community.” They were simply “objects.” I hurried to my next meeting, only to find myself “waiting” again, irritated with the next customer service person who was keeping me from my appointment after her.

It was later in the day that I started to reflect on how many times, when we are in a hurry, when we are in our own little self-absorbed world, that we disconnect from the world around us, and turn the people around us into objects that are expected to serve us. Harried and rushed, we don’t experience the beauty that besieges us. When disconnected in this way, we miss the sunsets, the smiles, and the magnificence around us, and in the process, void ourselves of quality in our lives.

When we over-schedule or bring the wrong, people become objects. Instead of human beings they become mere tools to help us get what we want, a means to a “more important” end. The problem is that the end never gets here and we are never present in the present moment. When we stop learning people’s names and calling them by such, we objectify and de-humanize the world. The cashier at the supermarket becomes merely a “transaction machine, ” a means for getting the groceries, rather than a human being. The bank teller becomes merely an ATM that talks. And your employees become merely “direct reports” with a job to do and a result to produce. And in the process we become “consumers,” people who use others, instead of contributors, people who build others.

We are all intelligent and high-powered people. We have our smartphones and our apps and our productivity processes to accomplish our work with greater efficiency. But in our zeal to get things done we have forgotten the simple art of living. And in this absent-mindedness and use of others as objects we end up depleting the energy of our organizations, our relationships, our planet, and our lives.

The art of living can be grasped in the consciousness and mastery of two skills:  preparation and presence. Preparation is about knowing your priorities and scheduling space in your day. You obviously can’t be able to “hang out at the barber shop” every day. Maybe you have a life-style that you want to schedule your haircuts. Regardless of what you schedule, what’s important is to know what’s important to you and live in alignment with your values. Pay close attention to assess carefully how important connection is to you.

Presence is about your attitude. Presence is about “awakened doing.” Presence is not what you do but how you do it.  Presence is about your state of consciousness. Eckhart Tolle says there are three modalities of awakened doing:

  1. Acceptance – meaning letting go of the resistance you may have in a situation and flow with what is;
  2. Enjoyment – finding joy in what you are doing; or
  3. Enthusiasm – bringing passion to what you doing with an added element that you working for a higher purpose.

You will find, if you are not operating in one of these three modalities, you are causing some degree of suffering to yourself or others.

Here’s a list of ways you can get back to the art of living, of enjoying your life by practicing better preparation and presence, of connecting with the people around you, and, who knows, maybe you’ll even be more productive:

  • Everyday, take time to pause, to stop, to breathe, and to be present to the world around you.
  • Take a five-minute sabbatical every day – to think, reflect, and ask yourself what you can take out of your day to make some room for what matters.
  • Make a “don’t do list.” Make it a point to take something out of your day every day to make room for what really matters.
  • Each person you interact with – from the check-out person at the grocery store to the custodian who cleans your office, to the waitress who brings you your lunch – take time to find out their name, make eye contact with them, smile, and offer something positive to them. Treat everyone with the dignity that we all deserve.
  • Schedule a little space in between your appointments so you have some time to enjoy the experience of being at your appointments. Give yourself more time than you need.
    Be like the Greeks, and take a nap in the afternoon. Okay, if your boss doesn’t like that idea, then at least take a nap on Saturday.
  • Notice beauty whenever you can. In a person, in an act of kindness, in a flower, in the pride of a day’s hard work, in a hug at the airport. You’ll soon find that beauty is all around you if you s-l-o-w d-o-w-n and pay attention.
  • Stop “waiting” and start enjoying the moments by being present. If you are “waiting” you are living in the future, and there’s no joy in the future – or the past for that matter. There is only joy in the present moment, in being here now. You can stop “waiting” simply by changing your mind.
  • Challenge yourself to take a little stress off of everyone you meet. Practice kindness wherever you go. Practice being patient and a little less demanding in your interactions with strangers and loved ones.
  • Remember to say “thank you” at every opportunity, and bring an attitude of gratitude into everything you do.
  • Resolve to begin today to relax, putter, and be lazy and unproductive a little more often. Take time to meditate and watch the sun go down behind the hill. Be good to yourself so you can be good to others. Remind yourself of the great philosopher, Winnie The Pooh, who always seemed to have “so much time, and so little to do.”

Authentic Success and the Wisdom of Youth

In my opinion, young people today are, for the most part, wiser than I was at their age. They’re wiser because they have observed the mistakes of their parents and the adults that have raised them and are determined to live life differently.

My daughter’s best friend, an amazing, authentic young woman, was valedictorian at her high school graduation. Here’s a couple of paragraphs from her speech:

“I think that sometimes people are too terrified of failure, and they let it stop them,” Janelle told her graduating class. “You are never a loser for trying. Never. To be honest, one of my favourite quotes comes from Little Miss Sunshine, of all places. When the grandpa is questioned on what a loser means, he says, ‘a real loser is someone who’s so afraid of not winning, they don’t even try.’”

“There’s a preconceived notion surrounding us,” Janelle continued, “that condemns one to be a loser simply for not being the best, or being imperfect. Please, never, ever let yourselves be degraded into believing this. I implore you all to have faith in  yourselves; have faith in your dreams; Our goals are unique and deserve respect; we shouldn’t let anyone make  us inferior for holding on to them. Success doesn’t lie in brilliance or being consistently perfect in all your endeavors. You’d never learn anything that way. Authentic success is discovering, growing, breaking, fixing, and all things to do with uncertainty. Success holds holds a different definition for each person, and no definition is inferior to another. There are so many ways to be successful, and it’s something that each one of us is going to discover for ourselves…”

Thank you, Janelle, for the inspiration of your authentic presence, not just in this speech, but in the influence you have had in my life since you first connected with our family years ago. I’m a better person for knowing you. May we all be a little more attuned to the wisdom of our amazing youth, that have so much to teach us about living authentically.

The Inspiration Of A Training Master

I was inspired by an article in the Calgary Herald about the former Calgary Flame, Gary Roberts, who, by transforming his own life through nutrition and exercise, is now doing the same for the next crop of NHL stars.

Driven prematurely from the sport at the age of 28 because of bone spurs and nerve damage in his neck, Gary staged one of the most astonishing comebacks in recent memory, enduring two surgeries and extensive rehab to return to play for several more seasons with Carolina, Florida, Pittsburgh, and Tampa Bay.

“I had something taken away from me that I loved, the game of hockey,” Gary explains. “And like it’s often said, you don’t really know how much you love something until it’s gone. My desire to play again is what led me to becoming immersed in health. The injury changed my life. The fact that I began to train properly and eat right allowed me to come back and play 13 more years.”

Now, at the age of 44, Gary proclaims he’s in better shape than he was when he came to training camp at the age of 18. Since retiring from hockey in 2009, Gary now trains and coaches young elite hockey players in the area of fitness and nutrition.
This is leadership at it’s finest: Taking your trials and turning them into talents.
What’s your story?

What Are You Dedicated To?

It’s been said that you can be world class at everything if you spend 10,000 hours practicing. That’s  3 hours a day for ten years, give or take a few days. What that means is that every person could be world class at something ten years from now. For some, it could be an olympic athlete. For others, a world class musician or artist. Some will be dedicated to their health or their wisdom, in order to remain a vital, contributing person as they age. Some will dedicate their lives to writing, speaking, or learning to communicate to impact others in a positive way. Others will be dedicated to a spiritual practice, community service, or  a cause beyond their own self-interest. Some are dedicating their time to parenting. And others will become world class complainers. Have you ever met a world class complainer? It’s a person who has spent three hours a day for the past ten years complaining. If you spend three hours a day watching television, you will be a world class television watcher, and if you watch the same shows during that time, it’s likely that no one else in the world will know more about those shows than you.

Years ago I memorized a quote written by the nineteenth century poet Henry Wadsworth Longfellow, whose words continue to inspire me:

“The heights by great men [or women] reached and kept were not attained by sudden flight, but they while their companions slept, were toiling upward in the night.”

I don’t think he was talking about distracting yourself by surfing the net at 3:00 am. He was talking about being dedicated to something.

The question is: What are you dedicated to? Where are you investing your time? What difference are you making in the world through this dedicated effort? Is what you are dedicated to inspiring you? Engaging you? Making a contribution to others? Do you have a vision that awakens you, that gets you up early or keeps you up late? What if you set a worthwhile ten-year vision to dedicate your life to? It’s never too late to consciously dedicate your life to a vision that inspires you. You are going to be ten years older in ten years anyway. Why not dedicate yourself to a worthy cause in the process? You can be interested in something, but that is different than being dedicated.

How is the Clarity of Your Conviction?

“Then I asked: Does a firm persuasion that a thing is so, make it so. He replied: All poets believe that it does, and in ages of imagination this firm persuasion removed mountains; but many are not capable of a firm persuasion of anything.” William Blake, The Marriage of Heaven and Hell

To achieve a goal, a leader need a clear purpose and firm conviction. In the Sanskrit language there is a word for a firm mind: vyavasayam., which means agriculture. To reap a harvest, a cultivator needs a firm mind with one conviction that “by doing such and such, you will harvest this much.” With such conviction one does everything towards fulfillment. You don’t haphazardly throw seeds on unprepared soil or sow the seeds and say, “I don’t have time to care for it.” A good cultivator doesn’t change when the going gets tough. He continuously uses his effort until his goal is reached. That is what is meant by a firm mind.

People with a fleeting type of mind don’t stick to one thing. They may choose something, but become scattered. When things get difficult or uncomfortable, those with an infirm mind will lose concentration and be distracted by the allure of an easier, softer, or cheaper way. They’ll keep switching to something else. It’s like digging many shallow wells. They never find water and are always thirsty.

The achievement of a worthy goal will require you to ride out the storms with dedicated, focused effort, knowing you won’t get the fruit over night. It won’t be easy. And it won’t happen without the clarity and conviction of a firm mind.

Imagine a fisherman who is determined to catch a fish. He is in a small boat in the middle of the lake. It’s raining, chilly, and windy and his boat is being blown about. He casts his line and keeps his eyes only on that. Nothing disturbs him. He could be sitting comfortably at home in an easy chair, but knows he won’t catch a fish that way. Even for the simplest thing one needs great concentration.

With the clarity and conviction of a firm mind you can stay focused on your goal. It won’t matter if you experience some physical or psychological suffering or if people tell you that you are wasting your time. You won’t be distracted by discomfort or temptation. Nothing will move you from your purpose.

When you hear, “Leave that, and come watch television,” and you say, “No, I’m catching a fish and I won’t budge an inch until I do.” Then you are a true fisherman, not just someone who fishes as a hobby.

How is the clarity of your conviction? What have you achieved lately that’s come through having a firm mind?