Culture is ultimately about energy – the energy that emerges from the experience of participating in the culture. We are drawn to places – as a customer, employee, patient, or member – that have a high frequency of energy, places where people are engaged, vibrant, and alive. Conversely, we are repelled by places that are […]
When I was in Maine recently I was speaking to some hotel and hospice executives. We were discussing a recent interview I did for the National Post (the Article, entitled, Motivating Alberta’s ‘entitled,’ Workers appeared in the Financial Post on Tuesday, March 19). We were discussing how to retain employees in a labor market where […]
This morning, my eighteen-year old daughter drove our truck to school. At noon I met with a prospective client who is considering our firm to help with leadership development. In between, my sales team discussed their goals for the quarter and made agreements to each other. There is a common thread that runs through all […]
Somewhere down the line, something horrible happened to accountability. In the words of David Weinberger (a research fellow at Harvard Law School’s Berkman Center for Internet & Society), it has become, “accountabalism,” the “practice of eating sacrificial victims in an attempt to magically ward off evil.” Recently I worked with a sophisticated, seasoned group of […]
I get my hair cut in one of those old-time barbershops. Where I go, you can’t make an appointment. You can go anytime you want. Sometimes you’ll find an “out for lunch” sign at 3 o’clock in the afternoon and you have to come back in a half an hour. Sometimes you’ll wait an hour. […]
In my opinion, young people today are, for the most part, wiser than I was at their age. They’re wiser because they have observed the mistakes of their parents and the adults that have raised them and are determined to live life differently. My daughter’s best friend, an amazing, authentic young woman, was valedictorian at […]
