The Workplace as a Classroom for Self-Development

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Work harder on yourself than you do on your job. It was a phrase that changed Jim Rohn’s life. As the legendary personal development speaker and author famously said, “If you work on your job, you’ll make a living. If you work on yourself, you’ll make a fortune.”

The best leaders are committed to life-long learning. They understand that the greatest gift they bring to relationships is a stronger, wiser, more self-aware person. As people grow and improve their capabilities, they amplify their impact.

Where do you go to learn? We’re conditioned to learn by going somewhere: to school, to university or technical college, to the internet, to articles, to books.

While these are all great sources of information and learning, what if we could also make life itself a classroom, and our experiences the curriculum? This mindset could revolutionize how we perceive the challenges we face. Every “problem” we encounter would be seen as an opportunity for personal growth. Every setback a chance to learn. Everything that happens to us could be viewed as happening for us.

What if all those things we find ourselves complaining about are presenting themselves as lessons? What if all those people we gossip about are there to teach us something?

Have you ever noticed that if you don’t get the lesson, you keep repeating the class with the same experiences? It’s like Bill Murray in the classic movie Groundhog Day. The events kept repeating themselves until he understood the lesson he was meant to get.

Here are three strategies for turning your workplace into a classroom for self-development:

  1. Assess Your Situation. Take a close look at your work environment to discover the potential for growth it holds. Take an inventory of your frustrations, stuff you complain about, and the things you dislike about your job. List the people that irritate you and those you gossip about. What stresses you? What overwhelms you? What activates your fear response in your work environment? (You can take a similar inventory in your personal life.)
  2. Renew Your Perspective. Start embracing challenges by seeing problems as stepping stones rather than roadblocks along your path to success. Ask, “What lessons am I meant to get from this problem?” “What is this difficult, insensitive boss here to teach me?” “How can I respond differently to those putting all these demands on me?” “What lesson is to be learned from not being appreciated?” Maybe you are meant to learn to be more clear or brave or kind. Maybe what’s required is more commitment or self-care or compassion. Instead of hiding by complaining or gossiping, start facing reality rather than running from it.
  3. Take Action. Decide how you will apply the lesson you have learned. Knowing that growth lies outside your comfort zone, what risks will you take? What actions are required? Who will support you? How will you hold yourself accountable? Apply the lesson and contribute to a healthier, more vibrant workplace culture. If you think it’s time to exit, be sure you’re not escaping from a difficult learning opportunity. Be sure you get the lesson before you leave. Otherwise, you’ll meet the same experience in your next job (or relationship). Regardless, if you’re committed, you’ll find a way. If you aren’t, you’ll find an excuse.

What a legend can teach us about leadership

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The past week we lost a legend. Bob Cole, the eminent broadcaster for Hockey Night in Canada for fifty years, was a beloved and iconic figure in Canadian sports. His passing was felt by hockey fans across the country. Bob Cole was the long time play-by-play voice of Hockey Night In Canada. He was also the voice I remember listening to sitting with my father every Saturday night.

Yesterday I listened to Bob’s last interview with CBC reporter Ian Hanomansing as he prepared for his final broadcast on April 6, 2019.

What impressed me the most about the interview was Bob Cole’s humility.

Bob believed in keeping the focus on the game itself and the unfolding action, rather than making the play-by-play about his own persona or commentary style. His approach to broadcasting allowed the drama and emotion of the game to come through. In the interview he was adamant that he never wanted the listener to remember the broadcaster; he wanted to listener to be impacted by the game. It wasn’t about him. It was about the game.

The interview was a good leadership lesson – the importance of humility. A great leader puts their team, the organization, and the cause above their own ego or personal agenda. A great leader exudes self-confidence without arrogance. They give credit and recognition to team members rather than seeking it for themselves, and are happy to see others succeed. In short, a great leader chooses service over self-interest.

Thank you, Bob Cole, for the memories and the lessons.

How To Be Authentic About Mental Health In The Workplace

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According to a recent HBR article, up to 80% of people will experience a diagnosable mental health condition over the course of their lifetime, whether they know it or not and almost 60% of employees have never spoken to anyone at work about it. It means that the effects of the stigma still loom large.

I have worked with my own depression and anxiety most of my life. While I can’t offer a prescription, I hope my experience can shed some light on this vitally important topic.

A few things I’ve learned on my journey:

  1. It’s okay not to be okay. Having inhuman expectations of always being “on our game” actually perpetuates mental health challenges.
  2. Admit when you need help. Help might mean a supportive ear in the office or a conversation with an outside professional. Having the courage to ask for help is a strength, not a weakness.
  3. Don’t let labels define you. I don’t believe there is such a thing as a depressed or anxious person. There are only people who have to deal with depression or anxiety.
  4. Compassion is critical to healing. Judgement perpetuates the problem. The only thing worse than anxiety is getting anxious about being anxious. With some help, courage, and a lens of self-acceptance, you’ll get through whatever you are dealing with.
  5. Uncover the gifts. Every blessing comes with a curse and every curse comes with a blessing. Working with mental health challenges means discovering the treasures in the darkness.
  6. Have a strength building system. Just as a physical fitness program is good for your health, so is a personalized mental fitness program. Mine includes a community of support, regular exercise, daily meditation and walks outside, and paying careful attention to what I eat.
  7. Don’t compromise work expectations. While there are times when you need to step away from your job to get renewed perspective and support, it’s good for our mental health to step up to the plate and do our best in our jobs. It good to be challenged in an encouraging, supportive environment. Good work is good for our well-being.

A big part of my work and focus is teaching leaders to be integrated, balanced, good human beings with strong character.

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This is the foundation of high trust, psychologically safe organizations. And this is where the truly lasting impact and fulfillment comes from in our leadership.

People these days are wanting their leaders to get past the gimmicks, fads, and flavours of the month and be real.

Legacy is not so much what we leave behind as it is the difference we make today.

How Does A Leader Demonstrate Authenticity?

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One of the best parts of my work is the incredible people I connect with and learn from, one of whom is Geoff Topping, Chief People Officer at Challenger Motor Freight. Amazing guy. Totally authentic.

In one exchange, Geoff mentioned that he created a list of how authenticity can be demonstrated in the workplace. It so inspired me, that I want to pass it on:

Ways Of Demonstrating Authenticity As A Leader:

  1. Admit when you need help, advice, or just an ear. This is a strength, not a weakness.
  2. If you learn something, read something, try something, and it works for you, share it. Don’t take credit for the idea. Share who taught you.
  3. Have mentors, coaches, or confidants; we all have times when we need these people.
  4. If you can and are qualified, be a mentor, coach, or confidant.
  5. Admit that you are a person. We all make mistakes, get sick, and sometimes have personal situations to deal with.
  6. Care about people. Really care. If it’s going to be acting, leadership is not for you; management might be, but not leadership and that is okay.
  7. Think “People First,” which means ensuring people have the opportunity, training, and tools to succeed.
  8. Take personal inventory, and when you’re wrong, admit it.
  9. Always take time in your day or week to reflect on what you need to do better, what you are doing well, and how you can improve.
  10. Take care of your health. Your body and mind are your tools.
  11. We all get Situationally Overwhelmed at times. This is normal and different from being truly overwhelmed. Sometimes, we need to step back and look at our to-do list, tasks, problems, etc., through different glasses.
  12. Find a work-life balance or blend that works for you, but remember that yours will not work for everyone on your team; help your people find one that works for them and the organization.

Thank you, sincerely, Geoff, for inspiring me with your authentic presence.

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ARE YOU CONNECTING?

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Everyone communicates but few connect.

–  John Maxwell

Our newly hired hand arrived early. When I saw an old man riding a rusted bicycle up our gravel road in the pouring rain and into the yard of our family farm, I wondered, “Who is this slightly scary, weird-looking guy, whistling and smiling, dressed in worn-out coveralls, a flannel shirt, a torn jacket, and rubber boots?”

I was a teenager and was expected to work with this newly hired hand—whose name was Norris—for the summer. I didn’t want much to do with him at first. I just hung around for a few days and quietly worked alongside him.

He didn’t seem to mind that I wasn’t talkative. He simply went on about his business. At the time, I thought it was a little odd that no matter what the weather was like, or if we were fencing or building something or hauling hay, Norris always showed up on time and was happy. Except for a short lunch break, he never stopped working and never complained. Whether we were fencing, hauling hay, cleaning stalls, building a corral or a barn, or working with the horses, from the moment he arrived until the moment he got back on his rusted-out, single-gear bicycle at the end of the day and peddled off, he was always smiling. Always whistling. Always working. Never grumpy. Always the same steady mood.

We ended up working together for three summers, and in those six shorts months, Norris changed my life. While I could never have articulated it then, here’s some of the things I learned from him:

  1. Relationships are mostly about showing up. Being reliable, being able to be counted on, being calm under pressure, being steady in the storms – all go a long way in building unspoken trust.
  2. Norris, through his safe and steady presence, taught me to bond with horses rather than break them. People have a lot in common with horses. A horse doesn’t progress or perform as you want it to because you demand that they do so or because you threaten them. Horses, like people, will enlarge their capacity only when they have the right conditions and are given the proper care. You don’t have a right to the trust of another. You must earn it.
  3. You can have huge influence on others when you’re comfortable with yourself. You make a difference when you don’t have to pretend or impress or try to make yourself big or others small to prove that you are someone that you aren’t.
  4. Listen more than you talk. In all the time we worked together I can’t tell you one thing about Norris except what I saw. As a self-absorbed teenager, I never took the time to listen like he listened to me. I never asked anything about him. I only knew that he had only a grade seven education and was a bachelor who lived in a dirt shack (my father drove me there once) and was very selective about who he worked for. He liked and respected both my parents.
  5. Bring a firm handshake to everyone you meet. One of the only times I saw Norris’s gruffness was the first time I shook his hand. “You shake a hand like a fish,” he told me. “If you are going to go anywhere in life, learn to shake a hand like you mean it.” I found out that shaking a hand firmly is a confidence builder.
  6. Assess your ignorance. Always be a student. Everyone has something to teach you. Be a learner, not a knower. Humility goes a long way to earning trust. Norris was always curious, a consummate scholar of life.
  7. Pound a nail with your arm, not your hand. While building the new round corral one of those summers, Norris shook his head as he watched me pound in a nail. Quietly he took my hand with the hammer in his hand and taught me how to pound a nail with accuracy and the least amount of effort. “You have to drive a nail with your whole arm,” he told me, “Not your wrist. You’ll wear yourself out doing that.”
  8. Attitude makes a big difference. I once asked Norris how he can be so happy all the time. In his defined Scottish drawl, he responded, “Happiness, young man, is not a destination. Happiness is a method of travel.”

Years after I left home, and after my parents sold the farm, I received a note from one of my former neighbors telling me that Norris had died. The old dirt shack he lived in caught fire and burned to the ground. He passed away in the middle of the night, alone.

I’m sure that Norris had no idea of the impact he’d had on my life, and how that impact created ripples in time that will go on to generations yet unborn.  Not just impact in the here and now, but in the here and forever. People who influence us are like that. They come into our lives at important junctures, sometimes intentionally with a request, and sometimes unexpectedly—like a passerby who stops to help us when we’re stranded in our broken-down vehicle. Most never know the difference they make.

Our world seems to be more and more in flux. Things seem more unsettled and unpredictable. I’m not sure that the use of our devices has really helped us get more connected. I think John Maxwell got it right. Everyone communicates, but few connect.

Are you connecting?