Five Ways Leaders Accidentally Create Dishonesty In Employees

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Honesty is a key value for any organization. It sets the tone for the kind of culture you are committed to create. It provides consistency in behavior. And it builds loyalty and trust. Honesty is one of the most effective ways to establish the environment that will propel your organization to long-term success. As a leader, the importance you place on honesty can create a culture where your team members feel inspired, empowered, and validated.

Moral dishonesty, such as stealing, padding expense accounts, or lying about results can unfortunately be a part of an organization. More subtle and every bit as important, however, is psychological honesty.

  • What is the experience of your team members working in this organization?
  • Do people feel free to bring you their concerns, questions, or feedback without fear of reprisal?
  • How tense do people feel working around you?
  • Can people be honest with you about your leadership?
  • And how do you know if people are giving honest answers to these questions? How much are people on your team choosing to be merely polite rather being genuine?

Here are five ways leaders accidently create dishonesty in their team. I say accidently because no one sets out to create a dishonest work environment. Often, however, amid stress, demands, and particularly in a hybrid work environment where we may not be as connected to our team, we may inadvertently overlook some unintended consequences of our behavior.

  1. A lack of transparency with your team about why you made a decision. If you aren’t modeling honesty, it’s difficult to expect it.
  2. Unacknowledged stress, tension, and anxiety. It’s tough enough to be honest with your boss. But when you add emotional volatility to the mix, you are inserting a variable of instability which encourages being polite rather than genuine. It is for this reason that leaders must pay close attention to how they act and communicate. To create an honest workplace, you must attend to your inner state. Whether you see it or not, if you have unrecognised strain, tension, and anxiety, your team is likely going to hold back telling you the truth. Volatility breeds unpredictability. And unpredictability breeds dishonesty.
  3. Talking over people. When we interrupt others rather than sincerely listen, we give the message that we think we are smarter than they are, that they aren’t as valued, and aren’t needed. I, for one, am guilty of this when I’m feeling stressed, pushing for results, and forgetting about the importance of the people on my team.
  4. Ignoring people’s emotions. One of the biggest mistakes you can make is to ignore your team members’ feelings. This error often occurs when a leader is either unable to deal with their own emotions or are overly focused on tasks and results. The key here is empathy: you will succeed only when you care enough to attend to those around you. You are less likely to increase anxiety in others if you consider how your actions impact them. It’s your responsibility to be attentive to how people around you are doing.
  5. Defensiveness. This is the big one. If you ask for feedback in these areas, you need to let go of needing to be right to protect your ego. As Steve Covey used to say, “seek first to understand…” That is our work. When people have the courage to bring anything to our attention that creates discomfort in us, our responsibility is to resist the tendency to get defensive and to listen to understand.

In summary, positional leaders impact their employees’ stress and anxiety levels. What they say, feel, and do hugely influences their team’s physical and emotional well-being and how they respond. But sadly, far too few leaders are aware that they have this power. And many are overconfident in their leadership skills, creating a gap between their perceived and actual levels of competence. This explains why even well-meaning bosses may inadvertently contribute to high anxiety levels in their team members and how they inadvertently shut people down.

A CULTURE OF BELONGING: Re-Engage, Renew, Refocus Your Team In A Post-Pandemic World

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American philosopher, William James, said, “there lies within every being a place where, when connected to it, we feel deeply and intensely alive. At such moments there is a quiet voice inside that says, ‘This is the real me.’”

After completing the Authentic Leadership Academy this week, I agree as it was truly an experience of being ‘deeply and intensely alive’ for me.

Over sixty like-minded leaders from all walks of life and from all types of organizations came together virtually for three days. We shared a commitment to make a difference in the world and to amplify our impact by supporting each other to connect with our authentic selves.

A diverse group of people who would not have been able to connect like this in-person shared a unique learning experience in a virtual space. There were amazing stories, tears, laughter, and pure joy as we built an authentic community. I left incredibly inspired by the humanity, courage, and wisdom that emerged during our brief time together. We all left knowing that none of us are alone.

When we departed, we weren’t just leaving a virtual event, we were leaving a community. I left inspired with a renewed belief that the work of a leader is to turn a group of people into a community. It’s that simple and it’s that complex.

COVID-19 has accelerated the evolution of work and the re-examination of our lives. The new workplace reality is that organizations need to be more flexible in their approach to work. Many workers are emerging from the pandemic with greater independence and autonomy over their career and life choices. To attract and keep the best people, organizations need to adapt to these evolving expectations.

But the Academy last week reminded me that whether we’re connecting virtually, in-person, or in a hybrid environment, people really haven’t changed much. They have the same need to belong, to be a part of something beyond themselves, to be working toward a shared vision, and to contribute something meaningful in the world. And our workplaces still serve as an important tool to make that happen.
Here are three strategies to re-engage, renew, and refocus your team in a post-pandemic world:

1. Integrate flexibility with accountability. People will undoubtedly be across the spectrum as far as readiness and commitment to return to the office. Some are yearning for the office environment where they have routine, work/life boundaries, and meaningful and creative connections, while others love being at home with the independence and freedom it permits. While flexibility will be the new norm in a hybrid approach, there must be accountability. The work still has to get done and some in-person interface will undoubtedly be required for creativity and collaboration. While lots of work can be done remotely, some work, to maximize potential, has to be done in-person. The key is to work toward a flexible, accountable structure that works for everyone. Remember: leadership isn’t about always being pleasing or making things easy for people. You have to push and challenge as much as you grant grace and respect the need to feel safe. As the old saying goes, “If it’s not good for the hive, it’s not good for the bee.”

2. Ensure values alignment. Historically, values have been driven from the positional leaders of an organization. The boss tells the employee what the values are and what the expected behaviors need to be. The new world presents an opportunity to collaborate more meaningfully with your team members. Listen carefully to what people’s personal values are and explore a win-win relationship so that both the organization’s and employee’s values are aligned. There is potential for higher engagement and inspired employees who know you care about their work and where it fits into their lives – and that you care about their lives beyond work.

3. Create a platform for authentic contribution. People ultimately aren’t inspired by what they get; they are inspired by what they give. We are all unique and have something important to offer. Rather than simply giving people a job to do, be committed to know the gifts and passion of every person under your care and devote yourself to supporting the expression of these unique abilities in a way that contributes to the organization and those you serve. Everyone has a story, and when you can create an environment that brings that story to life, that ignites their inner flame, you’ll never have to spend another day motivating anyone. If you aren’t empowering passion and building capacity in others, you aren’t leading. Every person needs to be able to answer the question: Why do you matter here?

Achieving Engagement From Productivity

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I’m concerned about the focus these days on employee engagement as if it were some kind of “special thing” to be pursued outside the usual day-to-day operations of a workplace. Engagement isn’t a goal to be sought. Rather, it’s an outcome of good leadership. The goal should be a well-run organization. The best run organizations have engaged employees, not because they are necessarily pursuing “an engaged workforce,” but because they are committed to a well-run organization. If you keep your eyes on the right priorities – on the right prize – engagement will naturally follow.

An adaptation of Gallup’s Q12 Index (https://q12.gallup.com/) provides a suggested checklist for leaders. If you sincerely pursue these endeavors toward a well-run organization, employee engagement will follow. In other words, these behaviors can assist the leader to do a much better job.

Don’t try to accomplish this massive list all at once. Start with getting a read on how your employees might perceive your leadership and begin to take action in any of these areas. Action on any one item on the checklist below will result in a better, well-run, engaged organization.

  • Are you doing everything you can to clarify the kind of employee you need on your team? Are you clearly assessing the kind of skills and attitude required of an employee before you hire them, so that in the hiring process you get the right kind of people on the bus? While you may refine behaviors, don’t count on changing people’s fundamental values.
  • Are you explaining to your people exactly what you expect from them, both in terms of operational results and the kind of behaviors you need to see demonstrated to support your values?
  • Are you doing everything you can to give them the skills, tools, resources, and capabilities to succeed at their job?
  • Have you linked your expectations with the purpose of your organization so they feel their contribution is valued?
  • Have you assessed their strengths so they are doing what they do best every day?
  • Are you getting out of your office at least every week and catching them doing their job well? Are you recognizing and celebrating success?
  • Do you genuinely care about them as people? Have you listened to what matters to them, what they value, and how you can best support them to use their job to achieve their personal goals?
  • Are you encouraging your employees to grow, learn, and develop themselves? When was the last time you recommended a good book for them to read?
  • Do you allow genuine input and collaboration from your team so their opinions actually matter? While you can’t possibly make every decision by consensus, do you explain – and demonstrate – that their input on as many decisions as possible will be taken seriously?
  • Do you set high standards and hold people to account to those standards? “Everyone knows who is and who is not performing, and they are looking to you, as the boss, to see what you are going to do about it.” (Collin Powell)
  • Are you encouraging the development of good friendships at work?
  • Are you openly talking with people about their progress toward the achievement of both personal and organizational goals – so there are no surprises if/when you do an annual review?
  • Are you bringing humility to your leadership by being honest, vulnerable, and teachable?
  • Are you making it safe for people to risk making mistakes, while ensuring that they learn from these mistakes?
  • Are you creating a culture of ownership, so that employees are encouraged, and held accountable to create conditions for success on their own rather than depending solely on you, the boss, to deliver this?

Moving into a position of leadership does not give you more power. What it gives you is more accountability. Leading a well-run organization takes time, patience, and a clear intention. Set a goal for a productive workplace and employee engagement will follow.

Employee Engagement: Is it Really The Boss’s Responsibility?

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I grew up in a day and age well before “employee engagement”. I had five different jobs before I finished my university education: I worked on farms and ranches, survey crews, a cement company, a geriatrics unit in a psychiatric hospital, and as a janitor. I learned a lot in those jobs. I learned the value of education, to value people who were skilled at a trade, and the value of hard work.

I remember when, after pouring concrete for ten straight hours, the foreman over heard me complaining about how much I hated the work. He took me aside and said, “Son, we don’t have complainers on this crew. They call this thing work because you get paid to work. You don’t get paid to sit around. If you want to sit around, stay at home and don’t get paid. We pay you well to work, but we don’t pay you to complain. Do that on your own time.”

If I would have talked my bosses in those days about “employee engagement,” I believe they would have thought I had beans for brains. I can picture the foreman on the concrete crew saying, “My work is to get the job done; not to motivate you.”

I know we have supposedly come a long way and are now purportedly smarter in how we manage people, and allegedly are more skilled in the practice of leadership. While everyone agrees than an engaged workforce is beneficial, all of the insights and leadership efforts haven’t moved the dial much on getting them there. In all our efforts to create an engaging environment in our workplaces, I’ve never seen more entitlement.

Like children, the more people do for us, the more we expect. When I was a family counselor, I noticed an intriguing phenomenon: the children in a family that are the angriest at their parents are often the children who have been given the most.

Don’t get me wrong. I think it’s wonderful to learn to communicate with our staff and create an engaging, inspiring work environment. There is lot of research that says happier, more engaged employees are more productive.

Here are five responsibilities of a boss that will help engage employees:

  • Help create a clear vision. People largely change for one two reasons: inspiration or desperation. Great leaders create a powerful why, a clear and compelling shared purpose or cause that inspires.
  • Hire the right people. (I know, many of you had no choice over the employees that work on your teams; you are already behind the eight ball).
  • Be clear about what is expected. Ambiguity breeds mediocrity. You need to provide clarity as to the operational accountabilities as well as the kind of attitude that is needed to do the job, and build a link between each employee’s contribution to the why.
  • Support your team with a servant mind-set. Service leadership doesn’t mean pleasing leadership. Service leadership means understanding what supports are required for your employees to get their job done, and that you have their back to do whatever you can to give them the resources and capabilities to do what is expected. What your job isn’t, is to make them happy.
  • Hold them accountable by following through on the consequences. “Everyone on your team knows who is and who isn’t performing, and they are looking to you as the boss to do something about it.” said Colin Powell, the Former United States National Security Advisor. There are consequences to actions, both negative and positive. You don’t build a great place to work when you have low standards or when you let people off the hook. People need to see courage in their leaders, not coddling.

There is, no doubt, a need for caring in the workplace. We absolutely have to support and encourage people and create a place where they can feel safe to be honest and who they are. But let’s be careful because too much support and not enough demands can breed a culture of complaint and entitlement.

What I’m saying is that I’m not convinced that it’s the boss’s responsibility to get an employee engaged. If you can, that’s great. And if you can’t, don’t lose any sleep over it. It’s not your responsibility. Either people want to get their heart into the game or they don’t. You can still be a great leader even if you don’t get everyone on board. Relax and enjoy leading. Who knows? Maybe we’d be better off if bosses got back to what their ultimate job is: to make sure the job gets done and gets done well.