THE INTEGRATED LEADER: Navigating Individuation with Connection

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I was in a tech store the other day buying a new phone. Five people were in line getting assistance from a patient and bright young man behind the counter. A teenager came through the door and walked right past every person in line, completely oblivious to the queue. He abruptly and rudely interrupted the conversation between the sales rep and the customer and asked how much he could get for his phone.

This is an example of a problem that I see today in organizations, families, and practically everywhere I go in public. Some call it entitlement. Others say we are coddled. My parents would have said we’re spoiled.

And it isn’t just generational. We’re all spoiled. We’re spoiled by overabundance. We’re spoiled by convenience. We’re spoiled by being pampered. We’re spoiled by the freedoms we have that we take for granted. And it’s creating a lack of civility, weak character, a deficiency of personal responsibility, and an abundance of anxiety.

Leaders, from parents to presidents, have an opportunity and a responsibility to do something about it. Our work isn’t about going back to the “good old days,” that really weren’t so good. It’s not just about being “tougher” on people or less compassionate. What’s needed today is courageous leadership characterized by the attainment of two fundamental tasks: individuation and connection.

Individuated leaders are leaders who have the capacity to separate themselves from the emotions surrounding them. They are clear about their own principles and vision, independent of others, and don’t get caught up in the anxiety or entitlement behavior of others. They manage their own emotional reactions and remain poised under pressure. Rather than addressing entitlement by indulging it or reacting with rigid rules, they maintain clear boundaries, responsibilities, and consequences. Being individuated is not the same as being individualistic. Self-regulated and persistent in the face of resistance, they are committed to the greater good for all rather than the comfort for the few.

Connected leaders have the capacity to be present and connect with the people in their lives. Connection – the ability to be attuned and emotionally aligned with another – without yielding their principles, pleasing others, or rescuing people from their unhappiness – goes beyond emotional intelligence and empathy. Rather than being lost in emotions, connection means maintaining a grounded, non-anxious, and caring presence. A connected person is willing to be exposed and vulnerable, while risking displeasing those around them.

The Path Forward

Integrating being individuated with connection – called integrated leadership – is about harmonizing and amplifying the two. With clear principles and an unwavering vision, we can build families and organizations that inspire adventure, respect, maturity, and personal responsibility. This synergy allows leaders to maximize their unique gifts while building resilient, innovative, and inclusive organizations. In today’s complex world, the integrated leader—deeply principled, deeply connected—is not just desirable but necessary for transformational change.

BREAKING THE ROUTINE: Why Change Really is as Good as a Rest

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As I turn 70 next year, I have the good fortune of gaining some new perspective on my life. A lot of people look forward to the day they can “retire,” finally able to slow down, rest, and do nothing. But some of the happiest people I’ve met are not the ones who define “retirement” as “resting.” The happiest people I know are those who define retirement as doing what they love. They’re still contributing. They’re learning. They’re volunteering. They’re staying active and strong. They’re busy. They have a full life. They aren’t necessarily “resting.” They’re renewed because they’re changing things up. Do you know what happens to people who do “nothing” for very long after they retire? They die.

Of course there are no guarantees. When our time is up, our time is up. Knowing whether a change will add years to your life remains uncertain. What is certain is that changing things up will add life to your years.

So, what is the lesson? We often hear the saying, “A change is as good as a rest.” But what does it really mean, and why does change rejuvenate us just as much—if not more—than a rest?

At its core, change interrupts routine. Our daily lives can become predictable and, over time, mentally draining. Even the most comfortable routines can lead to stagnation, making us feel tired, uninspired, or stuck. As the saying goes, “Life is just so darn daily.” But when we introduce change—whether it’s rearranging a room, trying a new hobby, or taking a different route to work—we awaken our senses and spark curiosity. This mental stimulation can be as refreshing as a vacation.

Change also challenges us to adapt and grow. It pushes us out of our comfort zones and encourages resilience. Every new experience, big or small, builds confidence and brings a sense of accomplishment. In this way, change doesn’t just offer rest from monotony; it energizes us with new perspectives and possibilities.

Moreover, embracing change fosters creativity. When we break from the familiar, we see the world differently. New environments and experiences inspire fresh ideas and solutions, fueling both personal and professional growth. Summer is a great opportunity for this. If it’s in your nature to rest, then take this time now to rest. Some rest is good for us, but if it isn’t in your nature to rest, then take some time this summer to simply change things up.

Just remember, the next time you feel weary, you don’t always need to rest to recharge. Sometimes, all you need is a little change. Embrace it. You may find yourself more refreshed, inspired, and alive than ever before.

CHOICES MATTER How Small Decisions Unlock Big Potential

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It is our CHOICES that show who we truly are, more than our ABILITIES.

Harry Potter

Three decades ago, after an extended bout of depression, a struggling business, and a lengthy fight with addiction, I made a decision that changed my life. I didn’t “hope” my life would get better, because it wouldn’t. I decided it was going to get better. I decided, once and for all, that all blame was a waste of time. I decided that I was not going to be the product of my upbringing or my circumstances. Instead, I would develop from the choices I make in response to my circumstances. I decided that, if I was going to have a good day it wouldn’t depend on what was going on around me; it would depend on the choice I made. I decided to ask for help. And deciding made all the difference.

Spending the past thirty years in a recovery community I have come to know first-hand that small decisions truly unlock big potential. Every day I decide:

Will I take the path that leads to insanity and death, or will I take the path that leads to a reasonably fulfilled and useful life? Will I remain a sick person or will I choose to be a useful, contributing citizen?

When it’s a life-or-death decision you realize the power of a choice. One decision will shape our lives and direct our futures. One decision opens new possibilities while closing others. By making conscious choices, we exercise control over our paths and become active creators of our destinies rather than victims of our circumstances.

The Cost of Unconscious Choosing

Operating unconsciously means letting old habits, social conditioning, or fleeting emotions steer our actions. This can lead to patterns that don’t serve us: staying in unfulfilling jobs, repeating unhealthy relationships, or neglecting our well-being. When outcomes disappoint us, it’s easy to feel like life is happening to us, not for us. We become passive participants, attributing our dissatisfaction to bad luck or external forces.

From Victimhood to Mastery

The antidote to being a passive participant is conscious choice. When we pause and reflect on our motivations and intentions, we reclaim authorship of our lives. Even small decisions—like choosing to respond with kindness instead of irritation, or dedicating time to a personal goal—can have profound ripple effects. By becoming aware of our choices, we shift from being victims of circumstance to masters of our fate.

Empowerment Through Awareness and Courage

This awareness of our choices begins the journey to empowerment. By regularly checking in with ourselves—asking, “Why am I doing this?” or “Is this aligned with my values?”—we create space between stimulus and response. In that space lies our power to choose differently, to break free from limiting patterns, and to steer our lives in the direction we truly desire.

Choice is a fundamental human right and catalyst for personal growth. Not being conscious of our choices, however, can quietly erode our sense of control, leaving us feeling victimized without even knowing it. But by cultivating awareness and intentionality, we transform from passive recipients of circumstance into active creators of our destinies.

Trauma leaves traces on our minds and bodies.

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It leaves an imprint on everything we touch, the way we think, the way we feel, the way we interact with those around us, and the way we live.

Join me this Friday, April 25th for a webinar focused on Trauma, Loss & Recovery.

  1. Leave with a greater understanding of trauma, its impact on our lives, and what a healing journey can look like.
  2. Learn how trauma is not what happens to you; it is what happens inside you because of what happens to you.
  3. Leave with guideposts for navigating the trauma and the journey of recovery, along with insights for supporting others through their trauma journey.

Click here to secure your complimentary seat.

SHATTERED OPEN – How Tragedies Can Help Us Grow

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In the summer of 2024 approximately thirty percent of the beautiful townsite of Jasper, Alberta was destroyed in a fire that swept through that community. Of the 1,113 structures in the town, 358 of them burned. The wildfire covered an estimated 33,000 hectares, the largest wildfire recorded in the park in a century. A mass evacuation of 25,000 residents and visitors occurred in July last year with the evacuation order lasting until August 17. Tragically, one firefighter lost his life during the containment efforts. The insurance claims for damages are reaching nearly a billion dollars, making this tragedy one of Canada’s most expensive natural disasters.

There isn’t a person connected to this pristine community who was not impacted by the disaster. And the journey to recovery, rebuilding, and healing will last a lifetime.

While those who don’t live in Jasper can’t possibly know what it was like to go through the fires, perhaps some who did can help us understand the choices and challenges we all face in times of tragedy and trauma: Will we be shattered and defeated, or shattered open and transformed?

We all know people who have risen from a life interrupted, from the ashes of trauma – illness, loss of a loved one or business or home, divorce, layoff, bankruptcy, abuse – to emerge stronger, wiser, and more connected to their passion and purpose. How can you embrace unimaginable difficulty in a way that allows the pain to break you open so a better person can emerge from it?

Here are three reminders to get through a tragedy:

  1. There is no prescribed way to get through a devastating loss. The only way to get to the other side is through it. And you get through it by honoring whatever you’re experiencing.
  2. We’ve all heard that “when one door closes another one opens.” What they don’t tell you is that it’s hell in the corridor. It’s the corridor that’s toughest to navigate.
  3. There’s no such thing as “closure.” Closure is a fabricated concept used to give us an artificial sense of comfort in the pain. Instead of seeking closure, we heal by acknowledging and integrating gratitude and grief into our lives simultaneously. Healing is a life-long journey.

RISE ABOVE – Unleashing Potential Through the Power of Accountability

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From the ages of fourteen to eighteen I worked part-time alongside Bob Dye, a carpenter that my parents hired for renovation projects. I remember the care that Bob put into his work. He was a true craftsman. He left nothing to chance. He took pride in his work. He taught me how to hold a hammer and how to sink a nail. He taught me how to use a power saw safely and how to square a floor in a crooked house. He showed up every day on time with a smile on his face and a positive attitude. Whether he was framing or finishing, craftsmanship showed through in everything he did.

He was patient with me when I made mistakes. I think he liked working with me because I showed up on time and worked hard. In hindsight, I’m sure I slowed him down, but he never mentioned it. I remember cutting a dozen two-by-fours three inches too short. He smiled and responded, “I also had to learn the hard way that it’s always good to measure twice and cut once.” I imagine my dad talked with him about having him apprentice me, both in carpentry and in life. My attitude was certainly bigger than my skill level, and he respected me for that. He was shy and gentle and had a big heart and was always kind and generous to me. I looked forward to working alongside him on Saturdays, after school, holidays, and summers. Dad would work with us whenever he could. I’m grateful that I had older men in my life that loved me, took time for me, and were good role models.

My parents paid Bob by the project, and when the project was done, he would give them an invoice and say, “Take your time and inspect our work. If it meets your standards, pay me. If not, there’s no charge and we’ll re-do it.” Bob was serious, even though not getting paid would have put a severe financial hit on his family. He also had a respectful way of making me feel part of his team, that we had achieved this together, even though he did the real work and there was just the two of us.

That pay-me-when-you-know-it’s-done-right approach was not a show. It was a demonstration of integrity. It was an expression of his character. And not once, in all those years, did we have to re-do a job or not get paid. As it turned out, Bob inspired me with a blueprint for how to run my business for the past forty years.

It’s inspiring to be around an accountable person, a person that can be counted on, a person that takes pride in their work, who demonstrates care and civility, who shows up, is committed to creating value before they get paid, and who makes you a better person for being in their presence. I’ll always cherish Bob for being my mentor.

Accountability is not a hammer to punish people. Accountability was never meant to be used as a disciplinary measure. Even though we need to face the consequences of our choices, accountability is not an HR performance management process or appraisal program. Accountability – the ability to be counted on – is a philosophy of life that inspires and empowers us to rise above mediocrity, renews our workplaces, restores our mojo, and gives us our freedom.