Leadership When People Don’t Want To Be Led

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As leaders, we impact people’s lives and it’s fulfilling when things go well. But things don’t always go well. So what do you do when someone isn’t engaged, is struggling or not showing up as you need them to?

There’s no easy answer, but here’s a few thoughts about responding to a difficult team member:

  1. Assess the context. Is the resistance/lack of accountability a change or is it their default behavior? A change can indicate a mental health challenge or something going on in their personal life.
  2. Be honest and provide an opportunity to address head-on what’s going on.
  3. Grant grace. Understand there’s usually more to the story and may be outside of your control. Just because you are in a position of leadership doesn’t mean you’re going to get people to act they way you’d like them to.
  4. Be clear. Let them know what you expect. Negotiate and define mutually agreed upon expectations. Remember: you can bring compassion to the situation without compromising your standards.
  5. Talk about consequences if resistance remains and expectations aren’t met. Consequences can involve motivators that might inspire change. They might eventually turn to termination, but you don’t have to start there.
  6. Realize that challenges are usually there to help us grow. As Eleanor Roosevelt, a woman who had a deep understanding of getting through hard times, said, “The encouraging thing is that every time you meet a situation, though you may think at the time it is an impossibility and you go through the tortures of the damned, once you have met it and lived through it you find that forever after you are freer than you ever were before.”

A Path To Better Leadership

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I recently was sitting with a friend while he was conversing with his sister who is single and worried that she won’t find a life-partner. She wanted advice from her brother. As I know them both well, she didn’t mind my listening in. ‘’How can I find a good husband?” she asked.

My friend’s response was, “Try being the kind of person that the kind of person you want, would want to be with.”

Here’s my take on my friend’s suggestion: If I ask, “How do I find the right partner?” before I ask “How do I become a loving person?” the result is likely to be a disaster because I first need to focus my attention on becoming a loving human being. First cultivate a life filled with compassion, and passion will be added to it. Search only for a great passion, and you will likely end up void of love.

Interestingly, this isn’t just a lesson about love; it’s a lesson for life. It’s about accountability. And it’s about leadership. When we ask, “How can we get better leaders – in our organization and in our country?” maybe we’re starting with the wrong question. Instead of seeking better leaders, maybe it’s more helpful to look in the mirror. “How can I be a better leader?” “How can I get better at what I expect from others?”

My notion is that rather than expecting others to be different, the path to better leadership is to be a better leader. We institutionally deny the fact that each of us – through our perceptions and our choices – is creating the culture that we so enjoy complaining about. Deciding that I have created the world around me – and therefore I am the one to step into healing it – is the ultimate act of accountability. Let’s stop complaining and start stepping up.

It is my privilege to serve on the Board of the Wayfinders Wellness Organization.

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This is a registered non-profit organization, whose goal is to build a safe space for military and first responders who have suffered PTSD. This community includes First Responders, Military, Veterans, and their families. We are peers helping each other navigate mental wellness.

Wayfinders connects people to the resources that will work best for their individual needs. We are all passionate about breaking down the stigma of talking about mental health and strive to build a strong community full of support.

Becoming mentally resilient and processing trauma in a healthy way are the keys to avoiding mental health injury. The Wayfinder model is intended to raise awareness and talk about mental health so we can help people find healing. With many paths to wellness, our goal is to bring together a variety of service providers in one place to make healing accessible. Through our combined experiences, we know what has worked and want to share how to access resources because we know that living with an occupational stress injury is difficult.

The Wayfinders ranch house is available for emergency responders, military and their families. They can book the space for small groups to come together and process their trauma with their peers in a safe environment, away from the public and work. This separation from the daily environment allows processing of trauma in a healthy way.

Our ranch house is nestled in the foothills of the Rocky Mountains, along the banks of the Jumping Pound Creek at the historic Wineglass Ranch in Cochrane Alberta in Western Canada. With access to nature, music workshops, healing horses, and a community of positivity and wellness, there are many resources on site and others that can be arranged.

I encourage you to join our Wayfinder community and become a sponsor, a partner, a service provider or a member in need.

Connect with us. To learn about our work and upcoming programs, go to: https://lnkd.in/gcNNTN_r or follow our social media https://lnkd.in/g–MYebd

Be resilient! Be well!

Three strategies for responding to bullying.

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From my research and observation of people over the past four decades, I have come to believe all behavior has positive intent. This means any behavior we might label as destructive, has, from another viewpoint, a beneficial purpose. For example, from the perspective of a bully, intimidating or harassing others can be a way of attempting to show competence (even though it’s not very skillful). It may be a coping strategy after themselves being bullied. Abusive behavior can be a way of managing anxiety or insecurity. It’s an unconscious way of making yourself big when you actually feel small.

This doesn’t justify bullying. It simply brings some understanding and empathy to the experience.

With this awareness, here are three strategies for responding to bullying:

  1. Clarity. Clearly understand how intimidation, harassment, and bullying are a violation of the values and expectations of your organization. Start by clarifying and communicating exactly what disrespectful behavior is, in terms of organizational and leadership expectations. Clarity means understanding precisely the difference between leading and intimidating.
  2. Courage. You have to let people know that certain behavior violates the expectations of the organization, and therefore is unacceptable and will not be tolerated. You simply can’t work here if you’re going to behave in a disrespectful way. If you don’t get support with this from your organization, then you have to consider if this is a place where you want to work.
  3. Compassion. Respecting the intent behind bullying can create an opportunity to grow, to move toward a plan for change. This plan may involve coaching and learning strategies such as developing greater emotional intelligence, skills for managing anxiety more effectively, increasing your self-awareness, and accountability.

Heroes, Hope, and The Human Experience

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You’ll never see a designer label on a hospital gown: Heroes, Hope, and The Human Experience.

Hospitals are strange places. Most of us are born in one. Many of us die in one. And in between, we may go there to spend the worst days of our lives.

Hospitals are the great levelers. No one knows – or even cares – what type of vehicle brought you there. There’s no designer label on a hospital gown. We’re stripped of our masks and facades, with nothing to hide behind, and you come face-to-face with your essential humanity.

The workers are dedicated to their jobs, doing their part to make the big human factory function as best it can. Everyone wants you out of there as soon as possible so they can make room for the next patient.

Caring isn’t on anyone’s job description but no matter where you go in the massive system, you find the heroes that care.

You’ll find Mary on Unit 83 who held my hand during the bleakest night who gently reassured me, “The third day after surgery is always the worst. It’ll pass by the morning.”

Or Pam, in radiology, who took the time took the time to sit and listen to me for ¾ of an hour while we waited for the radiologist.

Then there was the night I inadvertently pulled out a drainage tube and the nurse on duty seemed annoyed and irritated. When I commented, “It sounds like you’ve had a long night,” she responded apologetically. “I’m at the end of a double shift. We are short staffed and I’ve been here for almost sixteen hours.”

It was at that moment that I realized that these professionals would never abandon a patient. They truly are dedicated and caring human beings that we need to appreciate and celebrate.

Building Belonging: The Power of Connection

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When Justin was early in recovery from a brutal, deadly five-year crystal meth addiction, his withdrawal symptoms were debilitating and painful, including excruciating paranoia and an inability to sleep. Some of his paranoia was grounded in reality. He had drug dealers and gang members breathing down his neck.
His grandmother, who was caring for him and desperate to help, asked if he wanted to go to church with her. “Maybe Jesus can help you sleep,” she said one Sunday morning. Justin had no interest in Jesus but liked his grandmother and had nothing else to do, so he went along.
It turned out that he got so bored with the sermon that he fell asleep.
Week after week, he kept going. And every week he would sleep through the service. He became a permanent fixture in the congregation. Often you could hear him snoring, but no one disturbed him. They let him be. In fact, long after the congregation left, Justin would still be lying there, fast asleep. The pastor let him sleep in the chapel all Sunday.
When I asked him why he kept going to church, he said, “It’s the only place I feel safe enough to sleep.” He eventually became an active member in the church community. It was a big part of his recovery journey.
Acceptance of another is not without boundaries, expectations, or consequences; it’s not necessarily about agreement or condoning behaviors that we would not choose for ourselves. Instead, it is a deep and simple respect for another human being. It’s an understanding that transcends judgement, prejudice, and marginalization.
Acceptance is the cornerstone to belonging and becomes part of the foundation of a psychologically safe place to live and work. Our awareness of the importance of psychological safety to create high trust, highly engaged, productive organizations, has increased dramatically in recent years as employees demand better workplace cultures. Building a sense of acceptance and belonging with your team is a critical factor in building a high-performance culture in your organization.
I suggest three critical strategies for ensuring that you are building belonging around you:
  1. Take time to think about belonging on your team. Reflect on whether every team member knows that they belong, that their contribution is recognized and appreciated, and they feel accepted as a valuable member of the team.
  2. Reflect on your own inner state. Pay particular attention to how you handle stress, and how your emotional state creates either tension or inspiration in the people who depend on you.
  3. Look at your own values. Take an honest inventory of how you feel about the people on your team. Examine carefully where you have judgements and how it’s helping or hindering your success.