Tag Archive for: Connection

THE INTEGRATED LEADER: Navigating Individuation with Connection

I was in a tech store the other day buying a new phone. Five people were in line getting assistance from a patient and bright young man behind the counter. A teenager came through the door and walked right past every person in line, completely oblivious to the queue. He abruptly and rudely interrupted the conversation between the sales rep and the customer and asked how much he could get for his phone.

This is an example of a problem that I see today in organizations, families, and practically everywhere I go in public. Some call it entitlement. Others say we are coddled. My parents would have said we’re spoiled.

And it isn’t just generational. We’re all spoiled. We’re spoiled by overabundance. We’re spoiled by convenience. We’re spoiled by being pampered. We’re spoiled by the freedoms we have that we take for granted. And it’s creating a lack of civility, weak character, a deficiency of personal responsibility, and an abundance of anxiety.

Leaders, from parents to presidents, have an opportunity and a responsibility to do something about it. Our work isn’t about going back to the “good old days,” that really weren’t so good. It’s not just about being “tougher” on people or less compassionate. What’s needed today is courageous leadership characterized by the attainment of two fundamental tasks: individuation and connection.

Individuated leaders are leaders who have the capacity to separate themselves from the emotions surrounding them. They are clear about their own principles and vision, independent of others, and don’t get caught up in the anxiety or entitlement behavior of others. They manage their own emotional reactions and remain poised under pressure. Rather than addressing entitlement by indulging it or reacting with rigid rules, they maintain clear boundaries, responsibilities, and consequences. Being individuated is not the same as being individualistic. Self-regulated and persistent in the face of resistance, they are committed to the greater good for all rather than the comfort for the few.

Connected leaders have the capacity to be present and connect with the people in their lives. Connection – the ability to be attuned and emotionally aligned with another – without yielding their principles, pleasing others, or rescuing people from their unhappiness – goes beyond emotional intelligence and empathy. Rather than being lost in emotions, connection means maintaining a grounded, non-anxious, and caring presence. A connected person is willing to be exposed and vulnerable, while risking displeasing those around them.

The Path Forward

Integrating being individuated with connection – called integrated leadership – is about harmonizing and amplifying the two. With clear principles and an unwavering vision, we can build families and organizations that inspire adventure, respect, maturity, and personal responsibility. This synergy allows leaders to maximize their unique gifts while building resilient, innovative, and inclusive organizations. In today’s complex world, the integrated leader—deeply principled, deeply connected—is not just desirable but necessary for transformational change.

Strong Fences, Open Gates: Mastering the Balance Between Distraction and Connection

Interruptions—whether from email, notifications, or colleagues—can have a negative impact on our focus and productivity. Interruptions are not just minor annoyances, they are “toxic” to concentration and the quality of work produced. There is much scientific studies that show that it can take up to 30 minutes to regain focus after being interrupted, and that the “attention residue” from switching tasks leads to poorer performance on subsequent tasks. In short, interruptions are a major barrier to productivity and cognitive restoration. I advocate for structured work routines and clear boundaries to protect periods of productive focus and rest.

And… the right kind of interruptions are what make life truly meaningful and rich. After all, for what purpose are we being productive? A call from my daughter in the middle of a busy day to face time with my young granddaughter, Juno. A voice mail from a friend who needs to talk right after she put her dog down. An invitation from my wife to go for a walk…
The key in life is to put a strong fence to keep the wrong kind of interruptions at bay, and open the gate to the interruptions that matter.

What horses can teach us about culture and leadership

From my time hanging around horses I’ve learned:

  1. Horses don’t care about titles. They don’t care whether you are the CEO or the janitor. What they do care about is your ego. If it’s too big they’ll put you in your place.
  2. It’s all about relationships. If you can’t build a relationship with your horse you won’t get anywhere with them. Horses are highly tuned energetic beings. They can sense your mood within several feet.
  3. We all know the saying that you can lead a horse to water but you cannot make it drink. But I have a follow-up question: How can a horse drink if it is not near water in the first place? We make real strides as a team only if we are physically together. Many are upset by the requirement to be in the office five days a week, but we simply cannot build a thriving culture if many of us are working remotely.

Two Kinds of AI: Artificial Intelligence vs. Authentic Interaction

When I asked AI the difference between artificial intelligence (AI) and authentic interaction (AI), here’s what I got: “artificial intelligence (AI) and authentic interaction (AI) represent fundamentally different approaches to human connection and problem-solving. While artificial intelligence relies on algorithms and data analysis to simulate human-like responses, authentic interaction involves genuine human engagement, emotional understanding, and nuanced communication.”

However, only a human being can experience the difference between the two – to fully know the difference.

Artificial Intelligence is a great tool but there are severe limitations when it comes to human contact and connection. We can get so lost in the world of artificial intelligence that we don’t even know we are lost. As I say to my university students, “AI will help you write a better paper, but AI won’t help you be a better counsellor. For that, the art of authentic interaction must be mastered.”

I would love to hear your thoughts on the difference between the two AIs – Artificial Intelligence and Authentic Interaction.

How much time do you spend talking vs. listening? Take a listen/talk ratio audit.

Communication involves talking and listening and is foundational to leadership. Ideally, An ideal ratio is 2:1 where you listen at least twice as much as talk. That’s why we have two ears and only one mouth.

I talk excessively when:

  • I feel compelled to showcase my expertise and knowledge.
  • I’m anxious and feel a lack of control in a situation.
  • I’m insecure. Talking is a coping strategy for me.

Others may talk too much to over-compensate for poor listening skills, or when they feel pressured to provide guidance, when extroversion is a personality trait, or when they feel compelled to jockey for power in a competitive working environment.

Consequences of over-talking include:

  • Being perceived as arrogant and thus a loss of respect.
  • People not feeling understood.
  • Missing important insights and understanding.

When you listen more than you talk you receive more information, build trust, make meaningful connections, and increase your impact when you speak.

We are better off when we increase our self-awareness about how much we talk vs. listen, develop better listening skills, practice more concise communication, and foster a more collaborative environment that encourages input from all team members.

A Token Of Appreciation

After my webinar on Psychological Safety this past week, I had a great conversation with Marg, my VP of Client Care. We reminisced about when she was the Senior Manager of Learning and Development at Lilydale and I consulted on some projects there. Lilydale was established over 75 years ago as an Alberta Farmers’ cooperative and today is a proud member of the Sofina Foods family. It always promised to provide Canadians with great tasting and high-quality Canadian poultry products as it built an incredible culture with some incredible leaders.

One of the great tools they used for building and reinforcing their culture was a Token of Appreciation. You were encouraged to give this token to anyone you sincerely appreciated. It was a coin, along with a little poem, to remind them not to take each other for granted and to continue strengthening the muscle of expressing gratitude.

I’ve learned that this kind of tool has to be built on sincere, honest, and caring relationships – which were evident at Lilydale. No tool can compensate for failure to connect.