Tag Archive for: Inspiration

SHATTERED OPEN – How Tragedies Can Help Us Grow

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In the summer of 2024 approximately thirty percent of the beautiful townsite of Jasper, Alberta was destroyed in a fire that swept through that community. Of the 1,113 structures in the town, 358 of them burned. The wildfire covered an estimated 33,000 hectares, the largest wildfire recorded in the park in a century. A mass evacuation of 25,000 residents and visitors occurred in July last year with the evacuation order lasting until August 17. Tragically, one firefighter lost his life during the containment efforts. The insurance claims for damages are reaching nearly a billion dollars, making this tragedy one of Canada’s most expensive natural disasters.

There isn’t a person connected to this pristine community who was not impacted by the disaster. And the journey to recovery, rebuilding, and healing will last a lifetime.

While those who don’t live in Jasper can’t possibly know what it was like to go through the fires, perhaps some who did can help us understand the choices and challenges we all face in times of tragedy and trauma: Will we be shattered and defeated, or shattered open and transformed?

We all know people who have risen from a life interrupted, from the ashes of trauma – illness, loss of a loved one or business or home, divorce, layoff, bankruptcy, abuse – to emerge stronger, wiser, and more connected to their passion and purpose. How can you embrace unimaginable difficulty in a way that allows the pain to break you open so a better person can emerge from it?

Here are three reminders to get through a tragedy:

  1. There is no prescribed way to get through a devastating loss. The only way to get to the other side is through it. And you get through it by honoring whatever you’re experiencing.
  2. We’ve all heard that “when one door closes another one opens.” What they don’t tell you is that it’s hell in the corridor. It’s the corridor that’s toughest to navigate.
  3. There’s no such thing as “closure.” Closure is a fabricated concept used to give us an artificial sense of comfort in the pain. Instead of seeking closure, we heal by acknowledging and integrating gratitude and grief into our lives simultaneously. Healing is a life-long journey.

RISE ABOVE – Unleashing Potential Through the Power of Accountability

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From the ages of fourteen to eighteen I worked part-time alongside Bob Dye, a carpenter that my parents hired for renovation projects. I remember the care that Bob put into his work. He was a true craftsman. He left nothing to chance. He took pride in his work. He taught me how to hold a hammer and how to sink a nail. He taught me how to use a power saw safely and how to square a floor in a crooked house. He showed up every day on time with a smile on his face and a positive attitude. Whether he was framing or finishing, craftsmanship showed through in everything he did.

He was patient with me when I made mistakes. I think he liked working with me because I showed up on time and worked hard. In hindsight, I’m sure I slowed him down, but he never mentioned it. I remember cutting a dozen two-by-fours three inches too short. He smiled and responded, “I also had to learn the hard way that it’s always good to measure twice and cut once.” I imagine my dad talked with him about having him apprentice me, both in carpentry and in life. My attitude was certainly bigger than my skill level, and he respected me for that. He was shy and gentle and had a big heart and was always kind and generous to me. I looked forward to working alongside him on Saturdays, after school, holidays, and summers. Dad would work with us whenever he could. I’m grateful that I had older men in my life that loved me, took time for me, and were good role models.

My parents paid Bob by the project, and when the project was done, he would give them an invoice and say, “Take your time and inspect our work. If it meets your standards, pay me. If not, there’s no charge and we’ll re-do it.” Bob was serious, even though not getting paid would have put a severe financial hit on his family. He also had a respectful way of making me feel part of his team, that we had achieved this together, even though he did the real work and there was just the two of us.

That pay-me-when-you-know-it’s-done-right approach was not a show. It was a demonstration of integrity. It was an expression of his character. And not once, in all those years, did we have to re-do a job or not get paid. As it turned out, Bob inspired me with a blueprint for how to run my business for the past forty years.

It’s inspiring to be around an accountable person, a person that can be counted on, a person that takes pride in their work, who demonstrates care and civility, who shows up, is committed to creating value before they get paid, and who makes you a better person for being in their presence. I’ll always cherish Bob for being my mentor.

Accountability is not a hammer to punish people. Accountability was never meant to be used as a disciplinary measure. Even though we need to face the consequences of our choices, accountability is not an HR performance management process or appraisal program. Accountability – the ability to be counted on – is a philosophy of life that inspires and empowers us to rise above mediocrity, renews our workplaces, restores our mojo, and gives us our freedom.

Habituation

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Is it helpful or harmful? How to recognize it in ourselves and our teams.

My daughter gave me this poster, saying that it reminded her of one of the values I instilled in her. Very touching.

This framed picture – gifted to me by my daughter – inspired me every time I sat at my desk – until I stopped noticing it and it became just another part of the woodwork.

This is something called habituation, a fundamental learning mechanism that can be both helpful and potentially harmful, depending on the context. Understanding how it works and recognizing its effects can be valuable for personal growth and team leadership.

Habituation allows us to filter out irrelevant information and focus on what’s required in the moment. This cognitive efficiency is crucial in our information-rich environment, helping us allocate our limited processing resources more effectively. It reduces stress by reducing our response to repeated, non-threatening stimuli.

One drawback though, is that extraordinary things around us get unnoticed over time. The beauty of a sunset or a star-lit night becomes commonplace. Inspiring quotes become wall hangings. The incredible strengths of the people on our team become ordinary. The qualities we once prized in another are now dull, unnoticed, and mundane.

While becoming cognitively efficient, complacency can set in and the beauty and meaning of life can be missed.

Ask yourself, “How can I s-l-o-w d-o-w-n and be present to the magnificence around me that I might be missing in my hurried, demanding life?”

We are clever people, efficient and high-powered, but in our zeal to get things done, we can forget the simple art of living. Let’s resolve to be mindful and attentive today to the splendor around us that has become ordinary.

Building a Bucket List Board: Inspire Your Team With What Matters

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One of the most rewarding parts of my business is the quality of the leaders I meet. One of these leaders is Dean Koeller, CEO of Calvert Home Mortgage Investment Corporation. Mentored and encouraged by his father to build an organization that truly cares, it’s inspiring to walk into his workplace. Invigorating and welcoming, you’ll find his team engaged in lively conversations, sharing ideas and laughter. There is a palpable sense of community. This atmosphere not only inspires productivity, it makes employees feel valued and connected to one another, ultimately cultivating a strong sense of belonging within the organization and a commitment to serve their clients and their community in the same way.

When I asked for an example of how he cultivates such an incredible culture, Dean took me into the lunchroom and introduced me to the Calvert Team Bucket List. Every team member is encouraged to post on the board a project they are pursuing – away from work – that matters to them. You see people climbing mountains, preparing for triathlons, traveling to amazing places, going up in balloons, and visiting grandchildren. You learn what challenges people, inspires people, and is important to them. You learn why people come to work. You learn things that many individuals, hidden behind office doors and computer screens, may work together for years and never know.

Three things I learned about leadership from Dean:

  1. Caring is everything. Dean didn’t do this as a “leadership technique.” Everything Dean does comes from his heart. It’s who he is. Caring is at the core of everything in his organization. He genuinely wants to know people better and the bucket list board is a way to learn about them and celebrate who they are.
  2. Recognizing what matters to people matters. Creating a space to acknowledge what’s important to your team in a unique and authentic way connects people and transforms a company into a community. And a community is a safe place for people to be who they are and be inspired to bring the best of who they are to what they do.
  3. What you give will come back to you – multiplied. Whether you’re celebrating what matters or simply taking the time to listen to and value people, your team will give it their all to build a successful organization when they know you’re giving your all to them. Loyalty, trust, and a commitment to service don’t come from expecting. They come from giving.

The Calvert Team Bucket List Board is an example of a unique method for building a caring culture and it goes a long way in creating psychological safety in his organization. Psychological safety is a crucial element for fostering high-performing teams and innovative work environments. People need to feel safe to express their ideas, admit mistakes, and challenge the status quo without fear of negative repercussions. People need to know it’s expected that they will be who they are. Psychological safety abounds in Dean’s organization and his team thrives as a result.

When was the last time you told someone you appreciated them? Was it intentional, specific, genuine?

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With our busy lives it’s easy to take good people in our lives for granted.

When it comes to appreciation, remember:

  1. Customize your appreciation. Not everyone’s language of appreciation is the same. Some like to hear that they are appreciated, while others need to be shown – with a gift, a pat on the back, or some help with a project they are doing.
  2. Be specific. “I appreciate you for…” goes further than a general statement of praise. Precision leads to connection. Adding a personal touch, such as sharing a list of their qualities you admire or recalling specific memories can show that you genuinely appreciate them.
  3. Select an appropriate channel for your message. A handwritten note can feel more personal than a text, while public acknowledgments (like social media shout-outs) can amplify the message’s reach and impact.

On that note, I want to express sincere appreciation to Kristin Krysa, who does an incredible job of posting my messages promptly and provides me with the inspiration to write them. She is a remarkable, positive force of nature on our team! Thank you Kristin, for being such spark plug of inspiration to all who know you.

Tag someone that you appreciate and tell them why.

Authenticity brings peace, power, and purpose into our lives and leadership.

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A research project posed two questions to a randomly selected group:

  1. What’s it like to live your life and not be the real you? Responses included: Exhausting, depressing, sad, stressful, lonely, disengaged, empty, and lost.
  2. What’s it like to accept yourself? Responses included: Happy, confident, joyous, free, inspiring, appreciative, alive, fulfilled.

Who would you prefer for a boss or colleague: An authentic person who is at peace with themselves or an inauthentic person who isn’t?

Leadership is truly about PRESENCE, not position.