Heroes, Hope, and The Human Experience

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You’ll never see a designer label on a hospital gown: Heroes, Hope, and The Human Experience.

Hospitals are strange places. Most of us are born in one. Many of us die in one. And in between, we may go there to spend the worst days of our lives.

Hospitals are the great levelers. No one knows – or even cares – what type of vehicle brought you there. There’s no designer label on a hospital gown. We’re stripped of our masks and facades, with nothing to hide behind, and you come face-to-face with your essential humanity.

The workers are dedicated to their jobs, doing their part to make the big human factory function as best it can. Everyone wants you out of there as soon as possible so they can make room for the next patient.

Caring isn’t on anyone’s job description but no matter where you go in the massive system, you find the heroes that care.

You’ll find Mary on Unit 83 who held my hand during the bleakest night who gently reassured me, “The third day after surgery is always the worst. It’ll pass by the morning.”

Or Pam, in radiology, who took the time took the time to sit and listen to me for ¾ of an hour while we waited for the radiologist.

Then there was the night I inadvertently pulled out a drainage tube and the nurse on duty seemed annoyed and irritated. When I commented, “It sounds like you’ve had a long night,” she responded apologetically. “I’m at the end of a double shift. We are short staffed and I’ve been here for almost sixteen hours.”

It was at that moment that I realized that these professionals would never abandon a patient. They truly are dedicated and caring human beings that we need to appreciate and celebrate.

Building Belonging: The Power of Connection

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When Justin was early in recovery from a brutal, deadly five-year crystal meth addiction, his withdrawal symptoms were debilitating and painful, including excruciating paranoia and an inability to sleep. Some of his paranoia was grounded in reality. He had drug dealers and gang members breathing down his neck.
His grandmother, who was caring for him and desperate to help, asked if he wanted to go to church with her. “Maybe Jesus can help you sleep,” she said one Sunday morning. Justin had no interest in Jesus but liked his grandmother and had nothing else to do, so he went along.
It turned out that he got so bored with the sermon that he fell asleep.
Week after week, he kept going. And every week he would sleep through the service. He became a permanent fixture in the congregation. Often you could hear him snoring, but no one disturbed him. They let him be. In fact, long after the congregation left, Justin would still be lying there, fast asleep. The pastor let him sleep in the chapel all Sunday.
When I asked him why he kept going to church, he said, “It’s the only place I feel safe enough to sleep.” He eventually became an active member in the church community. It was a big part of his recovery journey.
Acceptance of another is not without boundaries, expectations, or consequences; it’s not necessarily about agreement or condoning behaviors that we would not choose for ourselves. Instead, it is a deep and simple respect for another human being. It’s an understanding that transcends judgement, prejudice, and marginalization.
Acceptance is the cornerstone to belonging and becomes part of the foundation of a psychologically safe place to live and work. Our awareness of the importance of psychological safety to create high trust, highly engaged, productive organizations, has increased dramatically in recent years as employees demand better workplace cultures. Building a sense of acceptance and belonging with your team is a critical factor in building a high-performance culture in your organization.
I suggest three critical strategies for ensuring that you are building belonging around you:
  1. Take time to think about belonging on your team. Reflect on whether every team member knows that they belong, that their contribution is recognized and appreciated, and they feel accepted as a valuable member of the team.
  2. Reflect on your own inner state. Pay particular attention to how you handle stress, and how your emotional state creates either tension or inspiration in the people who depend on you.
  3. Look at your own values. Take an honest inventory of how you feel about the people on your team. Examine carefully where you have judgements and how it’s helping or hindering your success.

How do you show the people you care about that you care about them?

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How do you show the people you care about that you care about them?

When I was eleven, our family drove across the county to experience Expo 67 in Montreal and on to upper state New York to visit my uncle.

As part of our visit, Uncle Reed took us into New York City for the day. My dream was to go to the top of the Empire State Building. My brother (who was four years older) had a dream, too – to see the New York Stock Exchange.

We were late getting to the Empire State Building and had to rush to make it to the stock exchange before it closed. So we only had time to get to the 86th floor observatory before leaving for the stock exchange. I never made it to the top. I remember crying all the way down.

This story has become legendary in our family. My daughters will tell you, to this day, that I felt sorry for myself for years that my brother always got his way and I always got the short end of the stick. They reminded me often that I had carried it long enough and it was time to let it go.

We’ve traveled many places as a family, but we have never been to NYC together, so when my daughter was there a few years ago, she texted me the image below with a message:

“Dad, you don’t need to be sad any longer that you didn’t make it to the 102nd floor of the Empire State Building. I brought you up here with me.”

When it comes to caring about the people we care about, the little things are the big things.

#caring #authenticity #authenticleadership

How To Inspire People Through Basic Human Goodness

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John Coltrane, the American jazz saxophonist and composer, once said that to be a better artist you have to be a better person. He could have been talking about leadership. We understand that leadership is too important to be diminished to techniques or titles. Leadership is about the character and integrity of a person. It’s about presence, not position. It’s about being, first and foremost, a good person.

I don’t think enough is said about what it takes to develop that presence, what it means to be a good person first before you can be a good leader.

Here are some of my thoughts about what it means to be a good person and what it takes to get there.

Humility. Humility is a true evaluation of conditions as they are; a willingness to face facts. One fact of leadership is that while you might get promoted to being a boss, you don’t get promoted to being a leader. You aren’t a leader until someone declares you one. You have to earn it. And you start to earn it by being willing to face the reality of how people perceive you.

Honesty. Being a good person doesn’t mean being perfect or trying to make the impression that you have it all together. It means that you are willing to see your blind spots, willing to see how your actions impact others, and have the courage to make the necessary changes.

Accountability. Accountability is the ability to be counted on. It means showing up. It means never making a promise you don’t intend to keep. It means deciding, once and for all, that all blame is a waste of time and that complaining is a defense against the courage to act.

Caring. Caring is everything. People will cut you a lot of slack if they know you care. And they won’t give you room for error if they know you don’t care. You can’t fake caring. It goes back to honesty.

CARING IS EVERYTHING – Getting To The Heart Of Humanity, Leadership, and Life

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We are all inspired by random acts of kindness, particularly this time of year.

But does our caring have to be random? What if we decide to be more intentional in our actions?

Caring has a pervasive, enduring influence on the well-being of those around us. Caring impacts who we are as people and the places we work and live. So, considering caring intentions for this holiday season, I propose, that along with your to-do list, we make a TO-BE list.

Here’s mine:

  1. Be Kind. In Charlie Mackesy’s book, The Boy, the Mole, the Fox, and the Horse, the mole and the boy have a conversation: “I’m so small,” said the mole. “Yes,” replied the boy, “but you can make a huge difference.” Then the mole asked what the boy wanted to be when he grew up. “Kind,” said the boy. Now that’s a worthy goal for any of us.
  2. Be Generous. I know of a family who decided, this year, that instead of buying presents for each other they adopted a Ukrainian refugee family to ensure they all have warm clothes and love this holiday season.
  3. Be Curious. A caring way to de-rail an activated stress response is to get curious. While being angry may be an understandable response, it only worsens it. Curiosity transforms anger into understanding, opens the door to empathy and compassion, helps solve the problem more effectively, and lowers your blood pressure.
  4. Be Present. When on vacation it seems the places I visit are more beautiful than where I live. But, is the place really more beautiful or am I noticing something I take for granted in my day-to-day life? When my wife was hanging her Christmas bells this week, I stopped to be present to her joy, which in turn brought joy to me. What makes a task valuable and life meaningful is the quality of the attention we give to it in the present moment.
  5. Be Patient. Practicing patience is having the maturity and composure to be kind – even when we don’t feel like it. When stressed, overwhelmed, and surrounded by impatience, it is even more important to find compassion for people around us.
  6. Be Thoughtful. Being thoughtful of others starts with being thoughtful within ourselves. Over the coming holiday season, take time to reflect on what truly matters. Step away from the clamor of the demands of others and the noise of social media and think about what’s in your heart. Take time to meditate, to be grateful, and enjoy a sunset. Hug the people you love. Make time to listen with empathy to someone who thinks differently about the world than you do. Take your dog for a longer walk. Embrace each moment, for you’ll never know if the next one will come along.

CREATING A PLACE WHERE PEOPLE BELONG

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The need to create a place where people belong grows out of the isolated nature of our lives, our workplaces, and our communities. The absence of belonging and the realization of its importance in re-engaging our workforce has been especially amplified in the past two years.
I believe that creating a place where people belong is a key driver of engagement, fulfillment, and success. So… what is belonging, and how do you create a place where people belong?
When we think of belonging, memories of high school often come to mind where belonging was about popularity, appearance, and fitting in. But through a more mature lens, belonging is about being valued for our unique contributions, knowing that we make a difference, being connected to our co-workers, supported and encouraged in our daily work and career development, and being proud of our work.
From my research and experience, belonging is rooted in five key elements:
1. Personal Responsibility: From our high school experience, many of us learned that it was up to someone else to make us feel we belong. While those around us undoubtedly impact our sense of belonging, belonging starts with a decision that “if it is to be, it starts with me.”
2.  Heartfulness: Heartfulness, according to author Elizabeth Lesser, is “knowing what you love, and having the guts and grace to go for it.” The goal of our Authentic Leadership programs is to dig deep into your self and discover the essence of who you are. Until you can belong to yourself, you will never quite feel that you belong in the world.
3.  Contribution: I learned from raising children that there is a difference between chores and contribution. We all must roll up our sleeves at times and get the chores done. But contribution is about knowing, deep within us, that our unique gifts, talents, and strengths are truly valued and make a difference to the organization and those the organization serves.
4.  Care: People around you at work – peers and senior leaders alike – genuinely care. They are sincerely committed to helping you find the resources, support, and encouragement you need to succeed in your daily work and live a full life. With caring comes a sense that we are safe and among friends, that silos are being replaced by a genuine community, strangers are welcomed, diversity is celebrated, leaders are committed to creating systems and structures that support belonging, and problems are being exchanged for possibilities. When it comes to belonging, caring is everything.
5.  Pride: While visions, plans, mission statements, and committed leadership are important, even essential, they cannot be successful without the engagement of every person in the organization. Pride is a genuine alignment with your organization’s purpose, vision, and values. Pride is what shows when you excitedly tell your six year old where you work, what you do, and why what you do matters.