Tag Archive for: Articles by David Irvine

THE UNTAPPED POWER OF EMPOWERMENT

/in , , , , /by
After a recent speaking engagement, I went back to my Best Western hotel room in St. Albert, Alberta. On the coffee table I found this note with a little gift bag containing a bottle of water and a candy bar.

Since receiving this inspiring little note of kindness, I have used it to illustrate leadership at its finest as it demonstrates that leadership has nothing to do with a title. Leadership instead, is about inspiring and influencing action from the people around you. It’s about PRESENCE, not position. After receiving this bit of acknowledgement, I’ve been intentional about keeping my hotel rooms cleaner. Not for the prize but for the pride.
While this is leadership about inspiration and influence, it’s also a story about empowerment. Someone empowered Jen and Grace to give this kind of recognition to a customer, and these two ladies also empowered themselves to step up to good leadership.
Empowerment is about removing barriers, creating space, and providing the support, encouragement, and tools for people to be the best version of themselves. But empowerment isn’t just about the manager letting go of some control. Empowerment, building a culture of trust, also requires the employee to choose service over self-interest. Believing that you can do just what you want and get all that you ask for is confusing empowerment with entitlement. Under the guise of empowerment, I’ve heard people ask for such things as freedom to come and go as they wish, increased salary, a risk-free environment, and no consequences for choices made.
Just because empowerment might mean working without being micro-managed, being trusted to make decisions, or having freedom to take some risks, empowerment doesn’t mean that you are going to get all you ask for, nor can you expect to be protected from being unhappy.
Empowerment is a partnership. It’s a relationship of trust. It’s a commitment to a dialogue with each party taking ownership. It’s not an act of concession. If a manager has the courage to hold an employee accountable for the agreements they made, don’t mistake this for  maltreatment.
Three simple ways to build an empowered relationship:
1)    Work with your employees within a solid accountability and delegation framework. Be sure there is clarity among all parties regarding expectations, parameters, agreements, needs for support, and consequences. Remember two things: Ambiguity breeds mediocrity and a request is not an agreement.
2)    Be intentional about building leadership capacity around you. As the old saying goes, “Give a man a fish and you feed him for a day; teach him how to fish and you feed him for a lifetime.” You give a person a fish when you delegate through giving commands without a why, a sense of purpose or understanding the work from a larger context. It’s like saying, “go do this, and when you’re done come back and I’ll give you something else to do.” Then you become a seagull manager, when you flap around and crap on people for not doing it “right.” Empowerment implies starting small and gradually building on larger and larger expectations as trust is built and capacity is acquired.
3)    Take ownership. High involvement and high collaboration are key to empowerment. Workers will simply perform best when they have influence over their workplace and act as owners. While empowerment does imply the willingness to trust and let go of some control, ownership on the part of the employee is also required to fully grasp the task they are empowered to do. Ownership is the willingness to choose 100% responsibility. Ownership is about deciding, once and for all, that all blame is a waste of time. Ownership is about ensuring results rather than merely putting in a “good effort.”
Empowerment isn’t a leadership fad or flavour of the month. Empowerment is an approach to life. As a shared responsibility, empowerment builds leaders, takes pressure off of managers, delivers results that matter, and helps shape organizations that are worthwhile places to work.
What are your experiences with empowerment? I’d love to hear from you.

FORGET YOUR PERFECT OFFERING

/in , , , , /by
Forget your perfect offering. There is a crack in everything. That’s how the light gets in.
– Leonard Cohen
Every leader has cracks,  imperfections in their personality. Abraham Lincoln, Winston Churchill, Eleanor Roosevelt, Gandhi, John F Kennedy, Martin Luther King, Nelson Mandela – all had cracks. All the great contributors of our time had flaws. Why? Because they were bad leaders? No. Because cracks come with being human.
I often speculate that some of these great leaders would never have made it in the age of the internet, where their imperfections would be magnified and scrutinized in social media. They may never have stood a chance of earning credibility or making an impact.
With modern news access, especially in an economy when fear sells, the rarity is the reality, and the reality is the rarity. One murder in a million, amplified in the news reels, suddenly makes a whole city feel afraid. The action of one employee, magnified by social media posts, can color the perception of an entire organization. If we aren’t careful and judge the many by the one, the behavior of a single person can taint an entire race. If we fail to understand the context and the means by which news is fed to us, we run the risk of naïve prejudice when we turn on our devices. It is both difficult and essential to a civil, sustainable society to expose ourselves to competing perspectives and exercise our freedom to choose – to “screen in and screen out.”
So how do you work with the flaws in yourself and others? Here are three strategies to deal with the imperfect offerings we will inevitably bring to the world in our leadership:
1)    Be sincere. Sincere is derived from the Latin ‘sine’ meaning without, and ‘cera’, meaning wax. According to one popular explanation, dishonest sculptors in ancient Rome and Greece would cover flaws in their work with wax to deceive the viewer; therefore, a sculpture “without wax” would mean honesty in its imperfection. Sincerity means being honest with yourself and aware of the impact your behavior has on those around you. It’s about being open to seeing your inevitable cracks. You don’t need to shine a light on all your defects in public, but honesty and realness in the spirit of acceptance and a commitment to grow and change goes a long way.
2)    Start with the person in the mirror. It is human nature to see the flaws in others more readily than it is to see them within ourselves. Those in the public eye who risk daring greatly in the arena of critics, provide us with a great opportunity to look at ourselves before pointing the finger. Whenever you see arrogance, unethical behavior, or any other crack in a public figure, resist the human impulse to judge and instead take a close look at these potential blind spots within yourself. Get some feedback from trusted people in your life and listen carefully to what they tell you. Get some coaching. Grant yourself and others some grace. Reflect upon the notion that our judgement of others is often a defense against looking at our own flaws and a lack of courage to change.
3)    Find your gifts in the cracks. It’s within our flaws that the light of consciousness is able to see its way in and its way out. It is within our wounds that we are often able to use our gifts to make the world a better place. A huge part of my Authentic Leadership retreat focuses on how to transform the shadow side of our nature into our most important contribution to the world. True authentic leadership is fueled by a voyage that takes us inward toward the hardest realities of our lives. To attain the capacity to influence in today’s changing and demanding world, along with the depth to lead with a strong authentic presence requires an inner journey, a journey to one’s heart, a journey to what I call the “Other Everest.”
In my retreats we create a space to pause, go inside, and connect with your authentic self. It is an opportunity to understand your cracks and flaws and learn how to re-frame them through increased self-awareness and a stronger, clearer purpose and presence.
Remember – no one is perfect and it is through the cracks or imperfections that the light shines upon our gifts!
If you are interested in a journey to discover how your imperfect offering can make a greater contribution to the world, join me in Banff for “The Other Everest Retreat”. There are still seats available at the early bird price at until mid-October.

CELEBRATE AUTUMN With THE OTHER EVEREST

/in , , , , /by
It’s been many years since my daughters were returning to school in early September. But I still get nostalgic this time of year. Maybe it stems from the years I started back to school as a child or taught university and looked forward to returning to the classroom. Or maybe it’s because my corporate year-end comes in August and I’m starting a new fiscal year. Or maybe it’s the incoming cooler weather and the crisp smell of harvest and hay as I drive through the country and reminisce about my formative years on the farm.
For whatever reason, I love September. It’s a time for a new beginning, for moving into something fresh, for starting over. We all need times during the course of our lives when we give ourselves permission to reset and begin anew. September is a great time for this. It’s important to turn a corner and bring a renewed energy into our lives and our workplace, especially if we have taken time over the summer for rest and renewal.
What renewed vitality are you bringing into your work this September? What compass are you resetting? What restored resolve are you bringing to your life?
What I’m especially excited about this September is the release of my latest book on authentic leadership that arrived on my doorstep this week. I am immensely proud of this book. Over five years in the making, it is a culmination of my learnings and teachings gleaned over a lifetime in the personal and leadership development field. Encyclopedic in its insights and teachings on authentic leadership, The Other Everest is a book designed as a resource you can come back to time and again for inspiration and ideas. The sheer volume of information and tips it contains cannot be fully digested and applied all at once, and that is not the intention. Everyone creates and takes their own pathway to authentic leadership. Use the knowledge in The Other Everest as a source of support and replenishment that you can draw upon over time at your own pace. Getting started can be as simple as taking one or two concepts from the book that resonate with you and building time into your life to reflect and let them help shape your journey.
You can find a complimentary white paper about The Other Everest, and a preview of the book on this website. You can also order it now!
If you are interested bulk purchase prices, contact val@irvinestone.com

AUTHENTIC LEADERSHIP The Strength of Your Presence Means Being Present to Life

/in , , , , , , , /by
A participant who attended one of my leadership programs earlier in the spring has been traveling with her daughter in Europe and sent me an email with a line that has not left me: “…while traveling I’ve had time to not think at all, just wonder and be amazed…”
This put me into a reflective mode and I contemplated how, in a world filled with so many demands and expectations, we don’t have time even to think, much less “just wonder and be amazed.”
  • When was the last time you slowed down long enough to watch the sun go down?
  • When have you taken time recently to meditate, notice your breathing, and fully relax?
We are clever people, efficient and high-powered, but in our zeal to get things done we are forgetting the simple art of living. And I might add, the art of leading.
Since my schedule has tapered off for the summer, I am reminded how important stillness is in life; time to get away from the demands of the world and simply be. There is wisdom that can surface when we stop thinking, stop planning, stop doing, and make room for even a few minutes of stillness and attention to breathing. Whenever an answer, a solution, or a creative idea is needed, stop thinking for a moment by focusing your attention on what is going on inside of you. Momentarily get away from the burden of “thinking,” and become aware of the stillness. This may only take a minute or two, or it may require a walk outdoors. When you resume thinking, it will be fresh and creative. In any thought activity, make it a habit to go back and forth every few minutes between thinking and an inner kind of listening, an inner stillness.
“Beware the barrenness of a busy life,” wrote Socrates over twenty-four hundred years ago. While an overbooked schedule is exhausting, I wonder if he was also referring to the nature of the active mind, the human tendency toward busyness inside our heads. Whether it’s an over-extended timetable or a harried mind or a combination of both, be sure to take time, not just over the summer but in your daily living, to pause and be present to life. It not only improves your leadership; it makes life worth living.
If we don’t make time to befriend the present moment, to connect ourselves with the world around us and with the people who matter most to us, what is the purpose for doing anything else?

THE SEASONS OF LIFE: The Art of The Long View

/in , , , , , /by

There was a man who had four sons. He wanted his sons to learn to live without judgement, so he sent them each on a quest to go and look at a pear tree that was a great distance away.The first son went in the winter, the second in the spring, the third in summer, and the youngest in the fall.After they had all gone and returned, he called them together to describe what they had seen.The first son said that the tree was ugly, bent, and twisted.The second son said it was covered with green buds and full of promise.The third son disagreed. He said it was laden with blossoms that smelled so sweet and looked so beautiful, it was the most graceful thing he had ever seen.The last son disagreed with all of them. He said it was ripe and drooping with fruit, full of life and fulfillment. The man then explained to his sons that they were all right, because they had each seen but one season in the tree’s life.

Inspired by my late mentor, Jim Rohn, below are five lessons I’ve learned about living and leading through the seasons of life.
Lesson #1. Don’t judge a person by a season. It is good practice to suspend the assumptions we hold of ourselves and others, and instead view life beyond a single season. You don’t want to judge a tree or a person or a life by only one time of year. The essence of who we are – and the pleasure, joy, and love that come from that life – can only be measured when all the seasons have been lived. Life and business are like the changing seasons. You can’t change the seasons, but you can change yourself.
Lesson #2. Learn how to handle the winters. After the fulfillment of the harvest, winter befalls us. Some winters are long, some are short, some are difficult, some are easy, but they always come. There are all kinds of winters – the winter of confusion, the winter of grief and loss, the winter of hibernation, the winter of failure. There are economic winters, social winters, and personal winters when your heart is broken. Winter can bring disappointment, and disappointment is common to all of us. Winter, whether it lasts for days or months, is a time for reflection, renewal, and learning.
You learn to face the demands of winter when you learn to handle difficulty. Problems always arise after opportunity. You must learn to handle recessions; they come right after expansions. That isn’t going to change. You can’t get rid of January simply by tearing it off the calendar. But what you can do is get stronger, get wiser, and get better. Make a note of that trio of words: stronger, wiser, better. The winters won’t change, but you can. Jim Rohn said that when things get difficult, don’t wish for things to be easy. Instead, wish you were better. Don’t wish for fewer problems; wish for more capacity. Don’t wish for less challenge, wish for more wisdom. If you give up when it’s winter, you will miss the promise of your spring, the beauty of your summer, and the fulfillment of your fall.
Lesson #3. Learn how to take advantage of the spring. As night follows day, winter will inevitably give way to spring. Spring is opportunity. Opportunity follows difficulty. Expansion follows recession. And you can count on it. However, the mere arrival of spring doesn’t mean that things are going to look good in the fall. According to Mr. Rohn, everyone has to get good at one of two things: planting in the spring or begging in the fall. So, learn how to take advantage of the spring, your opportunities. There aren’t many springs in life. Life is brief, even at its longest. Whatever you are going to do with your life, get at it. Don’t just let the seasons pass by.
Lesson #4. Be present to life. Summer teaches us not to be so busy building toward the future of the fall harvest that you miss being present to the beauty that surrounds you now. It is in the present where life is lived, not once we achieve some future goal that will propel us into yet another objective down the road. A gardener will tell you that as soon as you’ve planted, the busy bugs and noxious weeds are out to take things over. Planting in the spring is followed by preparing for the summer’s insects and drought or flood or even late frost if you live in Canada. Every garden must be tended all summer to realize the fall’s harvest. What’s important is to not miss the beauty and joy of the present moment, the only time when these can be realized.
Lesson #5. Learn how to reap in the fall with gratitude. Take full responsibility for what happens to you. One of the highest forms of human maturity is accepting full responsibility. Learn how to reap in the fall without apology if you have done well, and without complaint if you have not. Enjoy the fruits of your labor and the joy and fulfillment of your harvest. Be present to and grateful for the abundance that life brings through your efforts. I’m not saying it’s the easy way. I’m saying is it’s the better way.
The seasons don’t work for you or against you. They just are what they are. They are guaranteed to come every year, bringing both the challenges and the opportunities. Remember the five lessons in life, whether you cycle through the seasons in a matter of days or a matter of months. Prepare for them and make the most of everything that each season offers.

Lessons From a Restaurant Manager

/in , , , , , , , , , , /by

The past few weeks I have noticed just how much caring there is in the world around us. Perhaps it is because I have written a book on caring and I believe that what you focus on is what grows. It’s the simple acts of kindness that have a powerful impact on the people around us. As Maya Angelou, the American poet, singer and activist reminds us, “People may not remember what you did, or what you said, but will always remember how you made them feel.”

My daughter, Chandra, is a supervisor at Moxie’s restaurant in Market Mall in Calgary. She works long hours to pay for her education at the University of Calgary. While she is getting an excellent education at the U of C, her schooling these days goes beyond what she’s learning in the classroom.
Recently, when three women came into the restaurant, Aaron, her general manager, checked on the table, only to discover that these three ladies came from the Foothills hospital, where one of them had just lost her husband. Aaron took the time to listen through their tears. He bought them a bottle of champagne. At the end of the evening he brought them their bill – with a zero balance. And with the paid meal came a $100 gift card for a future dinner at the restaurant.
Chandra has had some remarkable mentoring from this general manager. When we talked about the experience she explained how she learned that the motive behind caring isn’t because it’s good for business. You care because it’s good for life. And if you do what’s good for life, it will be good for business.
Here are three lessons about caring from Aaron the restaurant manager:
  1. S-l-o-w d-o-w-n. Caring isn’t a program. It’s not a technique or a strategy or a ploy. Caring is who we are. Caring, like beauty, is all around us. But we have to pause long enough to see it, to let it come through us, to bring it out to the world around us. On my bookshelf is a book I inherited from my mother at the time of her death. It is book written in 1930 by Nellie L. McClung, and signed personally to her family when mom was nine years old. Nellie became an inspiration to Joyce all her life. Within the pages, Ms. McClung makes a most profound statement: “We are clever people, efficient and high-powered, but in our zeal to get things done we are forgetting the simple art of living.” The simple art of living requires us to slow down enough to observe what is around us.
  2. Everyone has value. Years ago, in a university class taught by the late Dr. Stephen R. Covey, we were given a mid-term exam with a question, “What’s the name of the person who keeps this building clean?” While we all failed the test that day, I didn’t fail to get the lesson. People are what matter. Caring transforms the “bank teller,” the “restaurant server,” the “janitor,” or the “customer,” from an object into someone with a name and a story, with needs and wants, goals and aspirations, and a desire to belong and to feel good about their contribution. At Moxie’s that night, it wasn’t about the free meal or the champagne or the gift card. It was about someone taking the time to acknowledge another’s pain, even in the midst of a busy shift. It was about taking a few brief moments to listen and thus nourish the human spirit. It was about the value of human goodness. It was about taking the time to care.
  3. It’s about passion and purpose. Last week I had the good fortune to speak to a group of school teachers in an elementary school in my community. Before my presentation, Greg Woitas, the principal, took me around his school and shared the love that his teachers put into their work and their students. I was struck, as I am by so many leaders in education, by his passion and sense of purpose. He beamed when he introduced me to his staff and spoke so highly of their efforts and their deep love for children. It was an old building, but on the inside it shone brightly with the power of caring.
A sequoia can live two thousand years. A domestic cat does very well if it makes it to twenty. A mayfly: born at sunrise, gone by nightfall. Each life is complete in itself. The quality of an individual life has nothing to do with how long it lasts, and everything to do with how it is lived. Sometimes people come into our lives for a moment, a day, or a lifetime. It matters not the time we spend with them, but how our lives are impacted during that time.