Tag Archive for: authenticity

How to Fix an Accountability Problem

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“We need more accountability on our team!”

It’s easy to turn to this all-too-common refrain when numbers are down or team members aren’t meeting expectations. But when you announce, “we need more accountability,” your team actually hears, “We’re failing, and it’s your fault.”
No one is inspired by being blamed. While there may be times when your team could put in more effort, a lack of accountability is rarely intentional.

A lack of accountability is a downstream problem that requires upstream action. It’s always better to prevent pollution than to clean it up. Leaders who default to a plea for accountability will inevitably become frustrated.

Further, verbalizing that there is “a lack of accountability” on your team can come off as condescending to people on the receiving end. This is hardly productive when you are trying to inspire change, and more importantly, it doesn’t help get to the root of the problem.

Rarely is an accountability problem actually an accountability problem. It’s an agreement problem and you fix it through a better agreement process:

  1. Clarify your expectations. Ambiguity breeds mediocrity.
  2. Create a compelling shared WHY. Purpose fuels commitment.
  3. Assess fit. Passion proceeds accountability.
  4. Aim high. No one takes pride in doing something easy.
  5. Get an agreement. A request is not an agreement.
  6. Clarify support requirements. We all need people in our corner.
  7. Identify consequences. Start with positive consequences.
  8. Follow-up plan. How will we keep our agreements to each other alive?

How to Attract and Retain Talent in a Labor Shortage

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After a recent team meeting, I realized I have not been practicing what I preach. We have been so busy these days taking care of clients, filling programs, training SAGE Forum facilitators, keeping our website current, developing marketing initiatives and more – that I have neglected to ensure that we are achieving the authentic alignment so critical to our success.
From my years of experience and observation, I have come to recognize that authentic alignment is the key to attracting and retaining talent. As we navigate challenges from a global pandemic, economic crisis, and high rates of retirement, we face a deeper challenge that’s difficult to see, yet lies at the heart of all others— supporting our people to acknowledge and fulfill their authentic selves. Our deepest calling is to find fulfillment and satisfaction along our path of authentic service and our workplace can provide the perfect opportunity realize this calling.
They say that race car driving is often won not on the track but in the pit stop. In our workplace it is in the pit stop that we take a pause to ensure there is an authentic alignment, an alignment of our values, unique talents, and purpose, with what the organization requires. However, we are usually so focused on driving on the racetrack, we aren’t taking time for a pit stop.
The pandemic was one giant pit stop of self-reflection and even a time to get out of the rat race altogether for some. Indeed, more than 300,000 Canadians have already retired so far in 2022, according to Statistics Canada, up from 233,000 last year. Plus, the number of people nearing retirement age is higher than ever – more than one in five Canadians of working age are between 55 and 64 years old. With the average age of retirement now 64, many more Canadians are set to leave their jobs.
I bellieve that this migration of workers out of the workforce indicates that we haven’t ensured an authentic alignment along the way. If we don’t stop to ensure an alliance between their hearts and the work they do, should we be surprised if one day our people resign? Maybe instead of being surprised that people leave, we should be surprised that they stay.
It’s no secret: there’s a mismatch between what employees deeply desire and what the current workplace is providing. We can realize the importance of culture and let people know that they are valued and appreciated. We can offer a competitive salary and benefits package. We can offer opportunities for development. We can promote a healthy lifestyle and encourage work/life balance and a flexible, hybrid workplace. We can administer yet more employee engagement surveys and keep working at communicating openly and frequently. We can address burnout and mental health challenges and offer effective exit interviews.
While all these actions may make an increment of impact, unless we address the issue of authentic alignment, retention of talent will remain elusive.
I propose that we use “pit stop conversations” and “pit stop agreements” to foster authentic alignment and offer here some sample questions for your onboarding or ongoing relationships.
Pit Stop Conversations:
  • Our mission is focused on… Why is this mission important to you? What meaning does it have for you?
  • Our values are focused on… How were these values formulated in your life? How do they align with your own personal values?
  • How do you define success in your work – and in your life?
  • Describe your ideal workday… What would you be doing throughout a day in your ideal job?
  • Answer this question: “I’m happy when…” (at work and away from work). How does your ideal workday align with what we are offering you here?
Pit Stop Agreements:
  • Here are the behaviors we expect from every team member (including us, as leaders) that demonstrate our values… Can we count on you to behave this way here? Here’s what you can count on from me…
  • What expectations do you have of us to ensure you will stay engaged? What is the best way to talk to each other if we aren’t meeting each other’s expectations?
  • What agreements would we make to each other?
  • What kind of environment do you need to inspire you to come to work every day? What do you see as the leaders’ responsibility to make that happen? What do you see as everyone’s responsibility to make that happen?
  • Have you ever worked in an organization where leaders did not demonstrate their values? How was that experience? We don’t want that to be your experience here. How can we work together to ensure that we live these values?
  • What are things I do that make it hard for you to support me?
Wrapping up
The pandemic and current world disruptions have provided fertile ground for reflection. Many are examining the meaning of their lives and where their work fits into the larger context of their existence. If we, as leaders, don’t take the time to pause and have pit stop conversations and make pit stop agreements, we will continue to have a challenge keeping our best people. While the answers to these questions are not always clear, and we must respect that not everyone wants to be this open with their boss, it’s on every one of us to care enough to earn the trust of those under our care and understand and support their deepest calling. Ensuring authentic alignment requires continual intention, investigation, and vigilance.

CREATING A PLACE WHERE PEOPLE BELONG

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The need to create a place where people belong grows out of the isolated nature of our lives, our workplaces, and our communities. The absence of belonging and the realization of its importance in re-engaging our workforce has been especially amplified in the past two years.
I believe that creating a place where people belong is a key driver of engagement, fulfillment, and success. So… what is belonging, and how do you create a place where people belong?
When we think of belonging, memories of high school often come to mind where belonging was about popularity, appearance, and fitting in. But through a more mature lens, belonging is about being valued for our unique contributions, knowing that we make a difference, being connected to our co-workers, supported and encouraged in our daily work and career development, and being proud of our work.
From my research and experience, belonging is rooted in five key elements:
1. Personal Responsibility: From our high school experience, many of us learned that it was up to someone else to make us feel we belong. While those around us undoubtedly impact our sense of belonging, belonging starts with a decision that “if it is to be, it starts with me.”
2.  Heartfulness: Heartfulness, according to author Elizabeth Lesser, is “knowing what you love, and having the guts and grace to go for it.” The goal of our Authentic Leadership programs is to dig deep into your self and discover the essence of who you are. Until you can belong to yourself, you will never quite feel that you belong in the world.
3.  Contribution: I learned from raising children that there is a difference between chores and contribution. We all must roll up our sleeves at times and get the chores done. But contribution is about knowing, deep within us, that our unique gifts, talents, and strengths are truly valued and make a difference to the organization and those the organization serves.
4.  Care: People around you at work – peers and senior leaders alike – genuinely care. They are sincerely committed to helping you find the resources, support, and encouragement you need to succeed in your daily work and live a full life. With caring comes a sense that we are safe and among friends, that silos are being replaced by a genuine community, strangers are welcomed, diversity is celebrated, leaders are committed to creating systems and structures that support belonging, and problems are being exchanged for possibilities. When it comes to belonging, caring is everything.
5.  Pride: While visions, plans, mission statements, and committed leadership are important, even essential, they cannot be successful without the engagement of every person in the organization. Pride is a genuine alignment with your organization’s purpose, vision, and values. Pride is what shows when you excitedly tell your six year old where you work, what you do, and why what you do matters.

The Secret Life: Getting To The Core Of Self Awareness And Great Leadership

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The Tony Award-winning Broadway musical, The Secret Garden, is the story of young girl whose parents die of cholera in India. She is sent to live with her uncle in a large British manor and when exploring the grounds of the estate, she discovers the entrance to a magical secret garden where anything is possible. Initially, the garden appears dead. But through her caring presence, she plants seeds, cultivates the soil, and eventually brings about a dramatic transformation of the entire garden within one season.

Stephen R. Covey used to say that we live three lives: public, private, and secret. In our public lives, we are seen and heard by the people around us. In our private lives, we interact more intimately with loved ones, family members, and close friends. The secret life is where our heart is and where our true motives and ultimate desires are revealed; it is where our authentic self resides.

Many leaders never visit the secret life. Their public and private lives are essentially scripted by everything around them and the pressures of their world. And so, they never find the key to the secret life: self-awareness. It takes courage to connect with our secret life. If we continually distract ourselves rather than seek the uncomfortable journey to the secret life, we distance ourselves from our true identity and the roots of meaning and purpose.

Leaders who attend our Authentic Leadership Academies have said, “This is the first time I’ve ever done any soul searching…” “This experience is the first time I’ve ever slowed down long enough to truly see myself…”

Most of us spend our busy days in our public and private lives, never pausing long enough to enter the secret life, the secret garden, where masterpieces are created, great truths are discovered, and every aspect of our existence is enhanced.

S-L-O-W-I-N-G D-O-W-N TO THE SPEED OF LIFE  Lessons on Leadership and Life from a Fly Fisherman

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Everything moves in rhythm. Atomic particles, waves of electrons, molecules in wood, rocks, and trees, amoebas, mammals, birds, fish and reptiles, the earth, the moon, the sun, and stars… and we ourselves.

In a world alive with a myriad of rhythms, “entrainment” is the process by which these rhythms synchronize. Rhythmic entrainment is one of the great organizing principles of the world, as inescapable as gravity. And in the fast-paced era of technology, immediate gratification, and on-demand news and entertainment, the heart yearns to find its own rhythm away from the demands of consumption and pressures of the world. As the percussionist Tony Vacca once said, “If you can’t find your rhythm, you can’t find your soul.”

This summer, I experienced finding my own rhythm. I spent a day on the Bow River with Chas Waitt, an inspiring, caring, and human leader on our team, and Dana Lattery, a gifted fly-fishing guide (https://www.flyfishingbowriver.com). As a fly-fishing guide, Dana doesn’t just guide you to the fish. He guides you to yourself. The day wasn’t as much about fly fishing as it was about living connected to my heart, to each other, and to what truly matters.

And it was also a course in leadership. With the tag line, “Love People; Catch Fish,” love and service were integral principles in everything that went down: from the grace in the coffee shop to start the day, to the support, patience, and encouragement in learning to cast and untangling line, to his commitment to stewardship of the river, to how the fish were carefully handled before they were released, and to how I was treated in every interaction.

Here are a few of the lessons on leadership and life from spending a day on the river with Dana and Chas:

1. Leadership, like fly-fishing, requires a relaxed presence of mind. Fly fishing is an extremely complex process that takes time and experience. You don’t have to be perfect, but you miss opportunities if you aren’t present. You must, for example, wait and watch for any sign of movement in the water, mending when needed, and make sure the fishing line drifts naturally and effortlessly. This is the mastery behind guiding that enables Dana to make it look easy. But he’s paid attention for years so he can take his students to the fish with such accuracy it truly seems like magic.
2. You’ll never see a hearse pulling a U-Haul. No matter how many fish you catch, they all go back into the river. No matter what you accumulate, accomplish, or achieve in life, it all goes back into the river of life when it’s over. All that ever truly counts in life is the experience you have, the person you become, and the difference you make along the way. Life is lived in the present.
3. You won’t find ego in authentic leadership. Kindness crowds out arrogance. A genuine interest in others and what they care about replaces making yourself look good. Your self-confidence allows others to grow and flourish in an atmosphere of support because you don’t need the approval of others to evaluate yourself or make yourself look better than you are. Even the masters know they aren’t the smartest person on the boat.
4.  Humanity is more important than the illusion of perfection. You don’t have to be perfect or create an appearance of flawlessness to be called a leader. Being human, creating a safe place to make mistakes and learn and grow and be inspired together, is some of what it takes to be a leader.
5. It’s all about showing up. None of this matters if you don’t show up. Accountability isn’t just about being able to be counted on when it’s easy. It’s about being there in the grind. It’s about embracing the suck. Showing up not only earns self-respect. Showing up inspires the respect and love of everyone around you.
6. Service is at the core. Servant leadership is a timeless approach that emphasises your priority as a leader: to attend to the people in your care. You won’t win in the marketplace until you win in the workplace. Take care of your people so they will take care of their people.
7. Fly-fishing is a call to simplicity that makes leadership and life better. The art of being authentic is really the art of being, of knowing and living in harmony with ourselves, connecting with the highest possibilities of our nature. And being connected with our nature requires being connected with nature. This requires stopping, disconnecting from the distractions and demands, and being present to the world around you. The good life and good work require good leisure: not just time that we are not on the job, but that is free from pressing expectations. Simple living doesn’t necessarily mean a quiet life. It can be filled with challenges and excitement. But it is important to take time to go slowly and to do things at the pace they are meant to be experienced – such as when eating a meal, talking with a colleague, returning an email, telling a story to a child, or walking the dog.

Discovering your authentic leadership concerns not the what and how but the who: who we are and the source from which we operate, both individually and collectively. We are clever people, efficient and high-powered, but in the zeal to get things done we can forget our humanity and the simple art of living. Let us make a resolve that we will begin to relax and saunter and be present, and take time to meditate and watch the sun go down behind the hill. Let us be good to ourselves. Let us s-l-o-w d-o-w-n to the speed of life.

Knowing Your Authentic Self

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At the conclusion of my book, The Other Everest: Navigating the Pathway to Authentic Leadership, I tell a Sufi story about a pregnant tigress who chases a flock of goats in search of a meal. As she pounces upon them, she brings on the birth of her baby as well as her own death.
After returning to their grazing place, the goats found the just-born tiger cub and his dead mother. They adopt the little guy and, surrounded by goats as his only models, he began to believe he was one. He learned to bleat and eat grass, even though the grass was very hard on his digestive system.
Months later a male tiger chased the flock, and as they scattered, only the young tiger was left to stand helplessly and bleat.
“What are you doing living with goats?” the tiger asked the young feline.
When the little tiger responded with, Maaaaa, and started nibbling grass, the big fellow was mortified and carried him to a pond. For the first time, the young tiger saw his face in the reflection. When the big fellow gave a roar, the young tiger could only bleat, and the elder tiger said, “No, you have to roar like a true tiger!”
After several attempts, the young fellow could roar fully with the sound of a tiger. That deep, loud roar is what the Sufis say is equal to one human being who discovers his true nature.
As authentic leaders, we must decide if we want to live a mistaken life or live the life we are destined for. The decision to live in alignment with our true nature means deepening our self-awareness.
A commitment to awareness – the will to understand – is a central pillar of authentic leadership. The 75 members of the Stanford Graduate School of Business’s Advisory Council unanimously agreed that self-awareness is the most important capability for leaders to develop.
So, how is self-awareness developed? While attending presentations, reading or listening to books, and investing in leadership training is useful, self-awareness ultimately involves deep personal honesty and asking and regularly answering the hard questions. Self-awareness is like fitness – you don’t get there by going to the gym once a year. It’s a daily habit.
But unlike fitness, self-awareness can’t be done alone. While personal reflection is a component of self-awareness, it’s not sufficient. You can’t see what you can’t see. Your gifts and your blind spots are too close to you for you to be aware of them. You can’t see yourself accurately through your own lenses. A mirror – in the form of a guide, community, confidant, or mentor – is essential to see yourself.
And that’s why I’m excited to be launching the SAGE (Self Awareness Group Experience) Forums.
It consists of a group of ten to twelve like-minded leaders who meet in a virtual four-hour session each month and potentially once a year in a retreat. The group is facilitated by one of our trained and experienced leaders, designed to offer a safe and supportive community to discuss how to authentically navigate any of the issues and opportunities you face.
We sincerely hope you will consider applying for this life-changing program.