Tag Archive for: authenticity

What is job security – really?

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If you pay a visit to Crystal glass in Cochrane to get your windshield fixed or a window replaced, chances are you’ll meet Amanda. Amanda is one of the most positive, helpful, and enthused people you’ll ever meet. She’s always smiling, always ready to be of service.

For a long time I thought she owned the shop, until I found out she was employed as a customer service professional.

“How do you stay so positive, especially when you are dealing so often with demanding, negative customers?” I asked her.
“My grandma. She inspired me to always smile.” Amanda replied and then she showed me the tattoo on her arm.

“Just before Grandma died, I had this tattooed on my arm. In part to honor her, in part to remember her, and in part to keep being inspired by her.”

“You know you could have a job in a lot of places with your attitude,” I told her.

“I know,” she said. She then opened her desk drawer and pulled out a stack of business cards two inches thick. “These are all the people who have offered me a job since I started working here.”

Amanda reminds us all that job security is an inside job. It doesn’t come from your employer. Job security comes from your employability. If you bring value and the right attitude to the marketplace, the marketplace will reward you in return.

While the best leaders will do their best to make the workplace safe and secure, there is ultimately no true security in the world.

Security is determined by your philosophy, not by the economy.

The difference between intuition and assumptions.

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A good friend called the other day and asked if I could explain the difference between intuition and assumptions.

I’d never thought of making that distinction before, and nothing intuitively came to me. However, I think that a summary of our conversation is worth sharing.

Here’s what we came up with:

Assumptions and intuitions may look similar because they are an impulsive response to an external stimuli. However, they are very different.

Assumptions come from your head. They may originate from an emotional place, but they are essentially an opinion.
Intuition, on the other hand, comes from the heart. It bypasses the reasoning mind. It originates from a deeper, authentic internal place beneath thinking or emotion.

Assumptions are judgements, and as such, they are arguable. Intuition originates from a hidden, deep-seated truth from within and therefore is inarguable.

Intuition can surface, usually unexpectedly, from a “pit in my stomach” feeling in the midst of a difficult decision when I temporarily suspend conscious thought. It can happen in a “light bulb” moment where I suddenly understand something or get a good idea out of seemingly nowhere. It can appear when I’m reading non-verbal communication cues to understand what people are saying “between the lines.”

Intuition requires some self-awareness. When we’re in emotional turmoil, intuition generally isn’t very reliable. To attend to this deeper voice from within takes effort to distinguish it from an impulsive thought, opinion, or feeling. It requires some concentration, consideration, and mindfulness.

Assumptions, we decided, are a lazy person’s form of intuition.

Why is it so difficult to apologize for a mistake and why is it important to leadership?

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  1. False pride. We like to appear competent. A part of us may think it’s a weakness to show imperfection. We hate to be wrong when our identity and work are based on being right. Apologizing risks falling from the artificial pedestal.
  2. A lack of self-awareness. Sometimes we don’t even know an apology is required because we are unaware that our actions were hurtful. What’s common to one might be harmful to another.
  3. Rationalization. A close cousin to pride, rationalization is about avoiding reality. Justifying that your actions “weren’t that bad,” means you can avoid the hard work of changing your behavior. Without a commitment to change, it’s not an apology, it’s a regret. Perhaps you have a habit of hurting people and know it, but you’re embarrassed about it. And you are afraid or unwilling to actually change.
  4. You don’t know how. We often avoid apologizing because we are not sure of the best way to approach the situation. It takes skill to make an apology and admit being wrong. Sincerity and a commitment to change are ultimately what’s required.

Apologizing is critical to leadership for four reasons:

  1. Leaders are always failing somebody. While you’ll never please everybody, if you aren’t willing to apologize, people won’t connect to your humanness and won’t trust you.
  2. False pride never inspired anyone. Being unwilling to acknowledge your mistakes keeps you in the ivory tower of your superiority. Leadership is about working with people, not above them.
  3. Leaders require self-awareness. If we don’t see our blind spots, we can’t grow. And if we aren’t learning and growing, we can’t expect those around us to feel safe enough to engage fully and bring their whole self to what they do.
  4. People feel valued and respected when you apologize to them.

Leadership Lessons From Nature

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The late renowned Canadian artist and my good friend, Murray Phillips, used to spend a third of his time living in the woods and painting nature. He once said, “there are no straight lines in nature.”

Nature is perfect in its imperfection. It does not struggle against the whole universe by struggling against this moment. Its acceptance is total and complete.

We can learn a lot about ourselves when we take the time to commune with nature and witness the intelligence within every living thing.

When I sit silently and watch a sunset, or listen to the sound of the ocean or a stream, or hang out with the horses – when I take the time to s-l-o-w d-o-w-n to the speed of life, I recognize beauty everywhere and find myself surrounded by pure potentiality and unbounded creativity.

Murray gifted me a sketch pad and artist’s pen, and encouraged me to take time to draw something every day. Like a journal, I never show anyone my drawings. “Artists don’t necessarily produce ‘art.’ Murray used to say. Being an artist is, instead, the way you see the world. Being an artist is about having the eyes to see things more clearly. Artistic living means seeing life more slowly. It means seeing beyond the obvious.”

Leadership starts with connecting with ourselves. Appreciating our humanity and imperfection. Letting go of the expectation of straight lines, formulas and flavors of the month management fads. People want from their leaders what they want from themselves – to be real.

Depositing Into The Trust Account

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I learned years ago from my mentor, Steve Covey, about the emotional bank account.

We all know what a financial bank account is. We make deposits into it and build up a reserve from which we can make withdrawals when we need to. An Emotional Bank Account is a metaphor describing the amount of trust built up in a relationship. If we invest in a relationship, we are bound from time to time, either knowingly or unknowingly, to make withdrawals.

The key is to be sure that you always have something in the account to withdraw from. Always be sure your deposits are more than your withdrawals.

Here’s some example of deposits:

  • Courtesy and Kindness
  • Honoring your agreements
  • Showing appreciation and recognition (in ways that are meaningful to the recipient)
  • Apologizing
  • Humility, being open to learn from others
  • Truly listening, with empathy, for their concerns, their desires, and what matters to them
  • Taking responsibility for your actions
  • Taking people for coffee

Here’s some examples of making withdrawals:

  • Discourtesy and disrespect
  • Ignoring the people in your life and the mistakes you make in your relationships
  • A lack of openness to listen or to get feedback
  • Arrogance, being closed to learning
  • Being blind to the impact your actions are having on others or the mistakes you make
  • Abuse of power
  • Blaming, complaining, and gossiping
  • Taking people for granted

I’d love to hear about how you make deposits or withdrawals into the trust account in the relationships in your life.

5 signs that you are not showing up as your authentic self.

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My purpose is to help people connect with their true nature and express it consciously in their life and work. It is my belief that we are naturally creative, compassionate, calm, committed, and capable. If you don’t experience these qualities, there’s nothing wrong with you; you are simply disconnected from your true nature.

Indicators that you’re not showing up as your authentic self:

  1. Overaccommodation. (Pleasing, permissive or indulgent.) While generosity is an obvious strength, when you’re nice all the time, you can bury a lot of feelings. Resentments, depression, irritation, impatience, irritability, insecurity, and psychosomatic illnesses can result from suppressed emotions.
  2. Disengagement. (Blaming, complaining, resisting, shutting down, passive resistance, gossiping, quit and stay.) This occurs when lacking the courage to bring yourself whole-heartedly to your work or relationships.
  3. Transaction tyranny. (Allowing the urgent demands of others to crowd out what matters most.) A close relative to overaccommodation, transaction tyranny means saying yes to everyone and everything, losing yourself in the demands of your inbox, and forgetting to attend to your most important contribution. No one wants written on their headstone, “They got all their emails returned.”
  4. Dishonesty. (Unwilling to face the truth about their life.) Unhappy with their life and hating their job, they unload their misery on people around them. Dishonesty isn’t just about stealing, lying, or fraud. It’s also about being dishonest with yourself.
  5. “Bad” Tired. (Inauthentic exhaustion.) There are two kinds of tired: “good” tired, and “bad” tired. Good tired comes from working hard and getting fulfillment from your contribution. “Bad” tired means you are depleted from taking care of the needs of others at the expense of your true self. You never fully recover from “bad” tired until you live in closer alignment with your true nature – a place that fills you rather than depletes you.

For those interested in discovering your authentic leadership, we still have a few seats available at our academy. I hope you will join us. Check us out at: https://lnkd.in/gMi2euzp