Tag Archive for: AuthenticLeadership

FROM TRANSITIONS TO TRANSFORMATIONS:  Exaggerating The Essential

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My good friend Allan is currently in the hospital recovering from surgery that removed his voice box in response to a rare kind of throat cancer. He’s relying on tubes inserted into his abdomen for fluids and food. As a psychiatrist whose career relied on speaking and sharing his wisdom, his life will never be the same. (A white board that he uses for communicating displays the message in the image above.)

It is expected that he will soon find a way to communicate verbally through the amazing advances in technology. When I asked how he was without a voice, Allan wrote, “I am not frustrated with not speaking. I’ve attended fourteen silent retreats so lots of practice. They were voluntary, but I am surrendering with intention and permission to slowing down my typing and keeping things short while I’m here.” He then referred to a Vincent Van Gough quote, “I have learned to exaggerate the essential and leave the ordinary deliberately vague.”

In “The Starry Night,” the swirling sky and glowing stars were exaggerated, while the village below is rendered simple and vague, emphasizing the dreamlike, emotive qualities Van Gogh found essential. Similarly, Allan is surrounded by his faith, his perspective and approach to life, and the love of the people who care so deeply about him. He understands the vital importance of exaggerating these essentials.

Life’s interruptions – whether a health crisis, a job loss, the death of a loved one, becoming a parent, a move, a divorce – are like sudden storms that reroute even the most carefully charted journeys, forcing us out of familiar harbors into unknown seas. Navigating these transitions demands more than resilience; it calls for a willingness to let go of old certainties, embrace vulnerability, and discover new depths within ourselves. In those moments when life fractures the expected and invites us into uncertainty, we find the raw material for transformation and the unfolding of our true story.

According to Allan, “the idea of moving with transitions is to transform us into new visions of what we are now, have been, and continue to become. We then shift from transformation to transcendence and live in a new way with a vision of ourselves we never had before. Transaction to transformation to transcendence is predicated on recognizing the waves of transition that carry us from one to the other.”

Here are three essentials that Allan has reminded me to exaggerate, to turn a transition into a transformation.

  1. Acceptance. Suffering doesn’t come from life. It comes from resisting life. If you’re going to pick a fight with reality, you’re going to lose every time. Welcome the hard stuff and befriend all that it brings. In the pile of manure you will one day find a pony – if you keep digging. By meeting pain and fear with compassion and curiosity, we allow ourselves to be reshaped by the experience and discover new strengths and deeper self-understanding.
  2. Centering. To be transformed during change, it is essential to rely on something in our life that isn’t changing – a stable core from which to draw strength, clarity, and resilience. This inner sanctuary serves as a grounding point amid external turbulence and brings us into the present moment, enabling us to navigate uncertainty without losing our sense of self. By cultivating practices of reflection, self-acceptance, and emotional awareness, we create a personal anchor that supports us through the upheaval of change. Whether it’s daily prayer, meditation, or finding a sanctuary in nature, adhering to a daily practice for centering steadies us during the disorienting chaos of transition and fosters the emergence of new perspectives and renewed purpose.
  3. Community. Transitions are a lonely journey, but they can’t be done alone. Finding confidants, guides, partners, or allies to walk beside us are necessary to get us through to the other side. In a world marked by fragmentation and rapid change, it is community that weaves together what has been pulling us apart, anchoring transformation in the fabric of relationships.

Ultimately, life transitions teach us about ourselves: our capacity for adaptation, our core values, and our deepest yearnings. If we allow the pain of difficult experiences to break us open, a stronger, wiser, kinder self can emerge. The journey through change can reveal truths that were hidden when life felt certain and predictable. Transitions can illuminate new paths toward authenticity, purpose, and belonging. With patience, presence, self-compassion, and support, the uncertainty of transition is also the birth of new possibilities.

On a personal note, I, too, have had to practice exaggerating these essentials as I write my memoir this year. I’m processing the insights and healing impact that this endeavor has had on me thus far. It has been a catalyst for a significant transition as I move into the next chapter of my life. I look forward to sharing the ongoing journey with you over the coming months.

Intentional Culture, Exceptional Results – Integrating Authenticity with Accountability

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One habit of good leadership is to be out in your culture, shining a light on success, celebrating wins, and catching people doing things right. There are likely some amazing things going on around you that you may be missing if you aren’t intentional. It’s natural for human beings to fixate on what’s not in our lives instead of focusing on what’s in our lives. Lately I’ve been putting this habit into practice in my own community. What I’ve discovered is that our little town is full of small giants (a term coined by Bo Burlingham), companies that deliberately choose to focus on excellence, purpose, and community impact rather than pursuing relentless growth or becoming as large as possible.

One of the small giants in Cochrane, Alberta is the Spray Lake Centre. Erin Wagner and her incredible team of leaders have created a vibrant, thriving, customer-focused environment that is at the heart and hub of our community for fitness, sports and recreation, as well as family and community connection. The SLS Centre also regularly hosts the Cochrane farmers’ market, both indoors and outdoors, and many other community events every year. When you visit Cochrane, stop by and get a shot of energy from this amazing place.

There are also many other small giants in Cochrane such as Found Books, Route 22 – Artist Collective Gallery, Yamnuska Wolfdog Sanctuary, Pink Wand Cleaning Services, Flores and Pine Restaurant, Alberta Metal Works, Align Developments, and the Cochrane Public Library. All of these organizations are part of Innovate Cochrane, a community-driven non-profit dedicated to empowering entrepreneurs and business leaders to build authentic, accountable organizations.

Everyone talks about the importance of culture, but when the pressure to deliver results mounts, culture takes a back seat. Like taking care of your health in times of high demands, it’s easy to declare, “we don’t have time for culture.”

But culture is always present, regardless of whether you are intentional about it. It is not a flavor of the month management fad. It’s the fabric of your entire organization.

Organizational culture is complex and multi-layered. To create and sustain a great culture requires leaders at every level to look beyond visible behaviors and statements from culture surveys to understand and influence the deeper beliefs that truly shape how organizations function.

My framework for organizational culture focuses on integrating the two fundamental elements of a great culture: authenticity and accountability in three areas: organizational, interpersonal, and personal.

The Importance of Authenticity

Authenticity means living in alignment with your true values, living and working in a place where you don’t have to leave who you are at the door, where you can express yourself genuinely, fostering meaningful connections and trust. Authentic cultures encourage open communication, vulnerability, and psychological safety to support people to tell the truth in a respectful way.

Leaders who lead authentically strengthen the overall sense of belonging and engagement in an organization.

The Importance of Accountability

Accountability means that we remember that culture isn’t what we say. Culture is how we hold ourselves accountable for how we act. You can’t build a reputation on what you’re going to do. Accountability starts with ownership. Accountability means that individuals and leaders take ownership for their decisions and their actions. We institutionally deny the fact that each of us – through our perceptions and our choices – is creating the culture that we so enjoy complaining about. Deciding that you have created the culture you are living and working in – and therefore you are the one to step into healing it – is the ultimate act of accountability.

Accountability means taking responsibility to work with clear expectations and agreements and being a person who can be counted on. It means having the tough conversations, providing regular mutual feedback, helping each other grow, and delivering on the promises you make. It means holding each other to the same high standards and asking for the support needed to deliver on agreements made.

How Authenticity and Accountability Work Together

Authenticity and accountability are mutually reinforcing. Authenticity creates the psychological safety necessary for people to be honest, while accountability ensures that this honesty translates into clearly defined and necessary results.

Authenticity supports people to operate from a place of truth, caring, and integrity, while accountability ensures that this integrity is backed by responsible action. Together they foster trust, engagement, and sustainable success in any culture.

CHOICES MATTER How Small Decisions Unlock Big Potential

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It is our CHOICES that show who we truly are, more than our ABILITIES.

Harry Potter

Three decades ago, after an extended bout of depression, a struggling business, and a lengthy fight with addiction, I made a decision that changed my life. I didn’t “hope” my life would get better, because it wouldn’t. I decided it was going to get better. I decided, once and for all, that all blame was a waste of time. I decided that I was not going to be the product of my upbringing or my circumstances. Instead, I would develop from the choices I make in response to my circumstances. I decided that, if I was going to have a good day it wouldn’t depend on what was going on around me; it would depend on the choice I made. I decided to ask for help. And deciding made all the difference.

Spending the past thirty years in a recovery community I have come to know first-hand that small decisions truly unlock big potential. Every day I decide:

Will I take the path that leads to insanity and death, or will I take the path that leads to a reasonably fulfilled and useful life? Will I remain a sick person or will I choose to be a useful, contributing citizen?

When it’s a life-or-death decision you realize the power of a choice. One decision will shape our lives and direct our futures. One decision opens new possibilities while closing others. By making conscious choices, we exercise control over our paths and become active creators of our destinies rather than victims of our circumstances.

The Cost of Unconscious Choosing

Operating unconsciously means letting old habits, social conditioning, or fleeting emotions steer our actions. This can lead to patterns that don’t serve us: staying in unfulfilling jobs, repeating unhealthy relationships, or neglecting our well-being. When outcomes disappoint us, it’s easy to feel like life is happening to us, not for us. We become passive participants, attributing our dissatisfaction to bad luck or external forces.

From Victimhood to Mastery

The antidote to being a passive participant is conscious choice. When we pause and reflect on our motivations and intentions, we reclaim authorship of our lives. Even small decisions—like choosing to respond with kindness instead of irritation, or dedicating time to a personal goal—can have profound ripple effects. By becoming aware of our choices, we shift from being victims of circumstance to masters of our fate.

Empowerment Through Awareness and Courage

This awareness of our choices begins the journey to empowerment. By regularly checking in with ourselves—asking, “Why am I doing this?” or “Is this aligned with my values?”—we create space between stimulus and response. In that space lies our power to choose differently, to break free from limiting patterns, and to steer our lives in the direction we truly desire.

Choice is a fundamental human right and catalyst for personal growth. Not being conscious of our choices, however, can quietly erode our sense of control, leaving us feeling victimized without even knowing it. But by cultivating awareness and intentionality, we transform from passive recipients of circumstance into active creators of our destinies.

RISE ABOVE – Unleashing Potential Through the Power of Accountability

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From the ages of fourteen to eighteen I worked part-time alongside Bob Dye, a carpenter that my parents hired for renovation projects. I remember the care that Bob put into his work. He was a true craftsman. He left nothing to chance. He took pride in his work. He taught me how to hold a hammer and how to sink a nail. He taught me how to use a power saw safely and how to square a floor in a crooked house. He showed up every day on time with a smile on his face and a positive attitude. Whether he was framing or finishing, craftsmanship showed through in everything he did.

He was patient with me when I made mistakes. I think he liked working with me because I showed up on time and worked hard. In hindsight, I’m sure I slowed him down, but he never mentioned it. I remember cutting a dozen two-by-fours three inches too short. He smiled and responded, “I also had to learn the hard way that it’s always good to measure twice and cut once.” I imagine my dad talked with him about having him apprentice me, both in carpentry and in life. My attitude was certainly bigger than my skill level, and he respected me for that. He was shy and gentle and had a big heart and was always kind and generous to me. I looked forward to working alongside him on Saturdays, after school, holidays, and summers. Dad would work with us whenever he could. I’m grateful that I had older men in my life that loved me, took time for me, and were good role models.

My parents paid Bob by the project, and when the project was done, he would give them an invoice and say, “Take your time and inspect our work. If it meets your standards, pay me. If not, there’s no charge and we’ll re-do it.” Bob was serious, even though not getting paid would have put a severe financial hit on his family. He also had a respectful way of making me feel part of his team, that we had achieved this together, even though he did the real work and there was just the two of us.

That pay-me-when-you-know-it’s-done-right approach was not a show. It was a demonstration of integrity. It was an expression of his character. And not once, in all those years, did we have to re-do a job or not get paid. As it turned out, Bob inspired me with a blueprint for how to run my business for the past forty years.

It’s inspiring to be around an accountable person, a person that can be counted on, a person that takes pride in their work, who demonstrates care and civility, who shows up, is committed to creating value before they get paid, and who makes you a better person for being in their presence. I’ll always cherish Bob for being my mentor.

Accountability is not a hammer to punish people. Accountability was never meant to be used as a disciplinary measure. Even though we need to face the consequences of our choices, accountability is not an HR performance management process or appraisal program. Accountability – the ability to be counted on – is a philosophy of life that inspires and empowers us to rise above mediocrity, renews our workplaces, restores our mojo, and gives us our freedom.

RECHARGING LEADERS: Redefining Empathy and Resilience in the Workplace

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In a recent coaching session, a leader, who is very caring and in touch with his people, told me of a recent exchange he had with one of his team members where he outlined his expectations for the role he was in. The expectations didn’t seem excessive to me, but the employee responded with a letter to HR that his manager was “creating an unsafe work environment and putting unnecessary stress” on him. He expressed that this was a trauma he was experiencing at work that necessitated a stress leave.

I know there are always two sides to a story. I also know that many conscious, caring leaders grapple with how to build “high performing” cultures while navigating between holding people accountable for performance and avoiding being overly harsh or creating unnecessary stress on those they lead and serve.

There has been an important shift in recent years that emphasizes employees as whole people rather than “units of productivity.” This shift necessitates an attention to empathy, acknowledging the internal states and personal challenges of those around us.

But has all this sensitivity to people helped us to be mentally stronger? Is it empowering us and making us more resilient than previous generations? As critical as empathy and caring are, has it all gone too far? Are leaders working too hard to keep employees inspired and motivated? I believe it’s worth some consideration. It’s time to recharge leaders by redefining empathy and resilience in the workplace.

Some perspectives for leaders to consider:

  1. Take care of yourself. This has nothing to do with self-centeredness. It has to do with ensuring that your leadership comes from overflow not from emptiness. You can’t give what you don’t have. To inspire others, you must be inspired. Many of us give more attention to recharging our phones than recharging ourselves. Yet it still holds true that we need to look after ourselves so we can be there for others. Take care of yourself – whatever that means to you.
  2. Redefine empathy. Empathy has emerged as a critical component of effective leadership, reshaping how organizations approach workplace dynamics and employee well-being. But empathy isn’t about coddling people, making it easy, rescuing people from their unhappiness, or lowering your standards and expectations. Empathy fatigue often comes from working harder than the person we have empathy for. In the recovery and addictions field this is called enabling. Empathy, instead, is about supporting people, feeling with them, helping them find and develop the resources they require to do their job, and then being in their corner through the tough challenges that come with that responsibility. If empathy isn’t empowering people, it’s not empathy.
  3. Hire strong people. Work is hard. That’s why we call it work. Don’t use psychological safety as a weapon to hobble your manager. Managers have an accountability to hold themselves and their team to high standards that will require strength. Nobody takes pride in doing things that are easy. Let people know what is expected of them before you hire them and when they come on board. And make sure they’re up to the challenge. Hire people who are strong givers and are willing to do their part to co-create an inspiring, caring culture that will produce the right results.
  4. Make results your highest priority. Organizations are not in the business of taking care of people. Organizations are in the business of getting results. Of course, you won’t get results – and certainly not long term – if you don’t take care of people. We also won’t get the needed results if we burn our leaders out. Making results matter isn’t just good for organizations. It’s good for the mental health of the people who work in those organizations. It’s good for us all to be contributing to the world by producing meaningful results. It’s good for human beings to set our “problems” aside, lean into the grind, and push through to the other side. Getting stronger is what builds resiliency, not getting let off the hook. Just be sure that the results you are working on together are both challenging and meaningful and remember the purpose of business: it’s a tool to create what matters in life.

As leaders, is there value in sharing our mistakes, or is it okay to keep some things private?

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Sharing mistakes can foster a culture of learning, trust, and psychological safety within an organization. When leaders openly discuss their errors, it encourages team members to take risks, be innovative, and learn from failures without fear of punishment. Sharing mistakes demonstrates confidence, promotes humility, fosters collaboration, and improves performance through better problem-solving and faster resolution of issues. Sharing mistakes is critical to create a climate of collaboration and discovery.

It’s not appropriate to share mistakes in order to get unnecessary sympathy or to share confidential information. Sharing mistakes has to serve the team. It won’t make your team stronger by confessing you made a bad personal financial investment or you treated your spouse poorly before you came to work.

How do you discern between what needs sharing in the workplace and what is better kept private?