Tag Archive for: Culture

Personal Leadership – A Culture of One

Operational accountabilities are about what has to be done in an organization. Leadership accountabilities, on the other hand, are about how the work gets done. You have to take both into consideration if you want to build a great culture. Culture defines the how.

It is important to regularly assess how your people are achieving operational results, and it is just as important to regularly assess your culture with a Culture Inventory:

  • Are people clear about the values that are espoused – the way we do the work?
  • Are there clearly defined behaviors attached to each of the values so that the expectations of the how are explicit?
  • Are there clearly defined promises between the manager and the employee about what both are agreeing to?
  • Are there clearly defined support agreements, so everyone feels supported?
  • Are there clearly defined consequences – both positive and negative?
  • Is the follow-through clear, so that the agreements remain current and remain useful?

Just as it is good for a regular Culture Inventory, is it important to take a Character Inventory – an assessment of our own personal way we are at work and in the world. Similar to how an organization has a culture – a way of doing things, individuals also have a way.

Much emphasis in organizations is put on the what, and this is true with individuals as well. How many people do you know emphasize the achievements in their life but don’t pay attention to the kind of person they are becoming in the pursuit of these achievements? A Character Inventory assesses the kind of person you are – how you are living your life.

If you want to attract others, you must be attractive. Strong character demands that you shift from being the best in the world to being the best for the world, to strive not for what you can get, but what you can give, to endeavor not for what you can have or what you can do, but for who you can be. A job title, the letters behind your name, the size of your office, or your income are not measures of human worth. No success by the world’s standards will ever be enough to compensate for a lack of strong character.

It’s an act of caring to pause every so often and take an inventory of your character.

  • How are you doing in areas such as compassion, reliability, honesty, courage, prudence, contribution, and maturity?
  • Are you one person in public and another in private?
  • Do you focus as much on what kind of a person you are in the world as much as on what you want to achieve in the world?

Like a business that takes regular stock of its inventory, this is a fact-finding process. There can be blind spots to seeing yourself, so get feedback from the most important people in your life. Being a good person precedes being a good leader in any capacity.

Here’s a list of actions that demonstrate strength of character. See how you measure up with this list, or take the time to write your own list:

Let go of what you want.

Prudence is the common sense – that unfortunately is not so common any more – to live with what you can do without, and the ability to find joy in what is here. Every so often it’s good to surrender something we want, but don’t need. In a world that confuses wants with needs, debt continues to rise as character continues to erode. Practice living below your means, not getting everything you want, and finding freedom in enjoying what you have.

Do something difficult every day.

“Do the hard stuff first,” my mother used to say. The earlier in the day you get the difficult work done, the better you’ll feel about yourself and the rest of your day will improve. Whether it’s having a difficult conversation, getting some exercise, or taking a risk, character is built on the foundation of overcoming the natural tendency to take the course of least resistance.

Clean up after yourself.

Something eats away at your character when you sit in your mess or leave your messes for someone else to look after. And if you really want to experience character, walk through a park close to where you live and clean up garbage left behind by someone else.

Look beyond yourself.

Character means choosing service over self-interest. Character grows in the soil of concern for others and the commitment to act on that concern. We can all find ways to make life better for someone less fortunate than ourselves.

Spend less than you earn.

This is truly one of the best character habits you can develop. Spending less than you earn, whether it’s reflected in your home, your car, or the stuff you buy, is another version of prudence. The space you create in your life by doing so will give you freedom, renewed worth, and contentment that money will never buy.

Practice gratitude.

Gratitude is integral to strong character. It’s the antidote to the entitlement that contaminates character. Be an appreciator, rather than a depreciator, of everything that shows up in your life, including opportunities disguised as problems. What you appreciate, appreciates.

Before you criticize the culture you work in or the leaders of the culture, take a good look in the mirror. Leadership is about PRESENCE, not position. What kind of presence do you bring to your work? What kind of person are you? What is your “way” of being in the world? As a personal leader, you are a culture of one. Make it a daily practice to review your character in relation to your daily life, your friends, your acquaintances, and your work. Keep striving to be a better leader by being a better person. This is the real satisfaction and ultimate goal in life.

Q12 Engagement Survey: Who is Responsible?

The Q12 Talent Engagement Audit

The Gallup Q12 (https://q12.gallup.com) is a survey designed to measure employee engagement. The instrument was the result of hundreds of focus groups and interviews. Researchers found that there were 12 key expectations that when satisfied, form the foundation of strong feelings of engagement. So far more than 90,000 work units and 1.7+ million employees have participated in the Q12 instrument.

Comparisons of engagement scores reveal that those with high Q12 scores exhibit lower turnover, higher sales growth, better productivity, better customer loyalty and other manifestations of superior performance.

The Gallup organization also uses the Q12 as a semi-annual employee engagement Index – a random sampling of employees across the country.

The engagement index slots people into one of three categories:

  • Engaged employees work with passion and feel a profound connection to their organization and their work.
  • Not-Engaged employees are essentially “checked out.” They are sleepwalking through their workday. They are putting in time, but not enough energy or passion into their work (“Quit and stay”).
  • Destructively Disengaged employees aren’t just unhappy at work; they’re busy acting out their unhappiness. Every day, these workers undermine what their engaged co-workers accomplish.

The Q12 Index

  • Do you know what is expected of you at work?
  • Do you have the materials and equipment to do your work right?
  • At work, do you have the opportunity to do what you do best every day?
  • In the last seven days, have you received recognition or praise for doing good work?
  • Does your supervisor, or someone at work, seem to care about you as a person?
  • Is there someone at work who encourages your development?
  • At work, do your opinions seem to count?
  • Does the mission/purpose of your organization make you feel your job is important?
  • Are your associates (fellow employees) committed to doing quality work?
  • Do you have a best friend at work?
  • In the last six months, has someone at work talked to you about your progress?
  • In the last year, have you had opportunities to learn and grow?

The limitation of the Gallup Q12 Employee Engagement Survey (https://q12.gallup.com) is that it only measures half of the equation: the manager’s responsibility to build an engaging relationship with their employees and to foster an engaging workplace culture. The Q12 Talent Engagement Audit below, adapted from Gallup’s Q12, measures the employee’s responsibility to build an engaging organizational culture.

Take an honest inventory of yourself in the following areas to assess your level of personal responsibility and commitment to do your part as an employee to build a workplace culture that is worth working in.

  • Have you clarified with your boss what is expected?
  • Have you clearly and respectfully asked for the resources you need to do your work right?
  • At work, have you created the opportunity to do what you do best every day?
  • In the last seven days, have you given recognition or praise to your colleagues for doing good work? How about to yourself?
  • Does your supervisor, or someone at work, know that you care about them as a person?
  • Is there someone at work who you encourage in their development?
  • Have you earned the credibility so that your opinions seem to count?
  • Does your own personal purpose make you feel your job is important?
  • Are you committed to doing quality work?
  • Have you taken the time to create a good friendship at work?
  • In the last six months, have you taken the responsibility to talk with your boss about your progress?
  • In the last year, have you had created opportunities to learn and grow?

What do you need to continue doing to sustain your commitment to 100% responsibility for the culture you work in?

What do you need to start doing to take more responsibility for the culture you work in?

What support do you need? Who will help hold you accountable?


Culture and Kindness

This week I presented to an amazing group of education and health care leaders – an organization called Ever Active Schools: professionals who are committed to building programs in our schools that will get – and keep – kids healthy. I always get inspired when I am with a group of passionate visionaries who are truly shaping the future. And what wonderful values: kids and health. As I spent the day with this group, one conversation stood out. I asked one of the old-timers in the room what he did. “I get asked to do workshops for schools on bullying,” he replied. “But I don’t do workshops on bullying. I do workshops on kindness. Instead of bullying, we need to focus on being considerate of each other. Kindness will then dissolve bullying.”

Now that’s wisdom. For the past few days I have been reflecting on the application of this simple truth. Not only could we use more kindness in all of our cultures, we could all benefit from concentrating on the positive, instead of attacking our problems by focusing on the negative. Where have you turned problem into a solution by focusing on the positive side? I’d love to hear.

Creating A Remarkable Culture: Learning To Lead Without A Title

Do you work in a culture that you would call “remarkable?” Are you depending on someone else to make it remarkable, or do you take ownership to create a remarkable culture in the area where you work and can influence? The title of this blog is the title of some of my most recent presentations and workshops. Here are some of the key messages I have been giving to organizations these days:

Building resilient, vibrant organizational cultures is about building leadership capacity at every level and in every position. I define leadership as the capacity of human beings to shape and create a new future by inspiring and engaging others. Leadership is what transforms mediocrity into greatness.

You don’t get promoted to leadership. Leadership is about presence, not position. It’s not a title; it’s a decision. Every person in your organization is a potential leader.

Growing and developing the leadership talent of every single person throughout your organization is your greatest competitive advantage in a turbulent economy.

Learning to lead without a title is the responsibility of every employee.

I love what Dr. Martin Luther King said about personal leadership:

“If a person is called to be a street sweeper, they should sweep streets as Michelangelo painted or Beethoven composed music, or Shakespeare poetry. They should sweep streets so well that all the hosts of heaven and earth will pause to say, ‘Here lived a great street sweeper who did their job well.’”

Even if you have a title, you have to learn to lead without one. One of my clients is very wise. Before he promotes someone into a leadership position, he assesses their leadership capacity by inviting them to work in a nonprofit organization (of their choice) for six months, to see how well they influence with no positional power. “If you can’t lead volunteers, you’ll never be able to lead with a title,” he proposes. Not a bad philosophy.

How do you help people in your organization – with or without positional power – develop their leadership capacity? I’d love to get your thoughts on this.

Remembrance Day, The Horrors of War, and Living Honorably: “Earn This.”

My sister, Kate, lost her father (my mother’s first husband) in WWII, so Remembrance Day has always had significance to me. But with our Canadian Armed Forces in Afghanistan, Remembrance Day now has a different feel to it. It’s more real. It’s closer to home. I was moved this year by CBC’s stories of some of the Canadian families who have lost loved ones in the Afghanistan conflict.  I like to watch war movies this time of year, at least war movies with a message.

Saving Private Ryan is a classic. The opening scene of Steven Spielberg’s classic finds us in an American military Cemetery in present-day Normandy, France. An older Ryan, accompanied by his family, searches for one particular grave — Captain John Miller. When he finds it he’s overcome with emotion and his memory sweeps back in time to D-Day, the Sixth of June 1944.

A discovery is made in the condolence section of army headquarters. Three brothers of the Ryan family have been killed almost at the same time. A fourth brother, James Francis Ryan, is somewhere in Normandy with the 101st Airborne Division. The Chief of Staff of the Army, General George Marshall, orders him found and “get him the hell out of there.”

Captain Miller and a small patrol of his Rangers are ordered inland from the beach to find Ryan. At last, after taking much hardship through enemy lines, they find  Ryan. But in the village, where remnants of the 101st are defending the bridge, Ryan refuses to abandon his duty and his buddies. Reluctantly, Miller decides to stay and join in the defense. The prospects are bleak. Nevertheless, Miller organizes the men and plans the defense.

The Germans show up with two Tiger tanks, several armored vehicles and infantry. The fight for the town is vicious. The Americans fall, one by one. Miller won’t give in, even as the German tank approaches the bridge. But the tank is blown up at the last minute by a P-51 just as American reinforcements arrive. Miller, at the end, gives Ryan a life mission to take home with him: “Earn this.”

Ultimately, Spielberg’s message is not hard to get across: war is brutal. But this film is not simply about the horrors of war, it is a story of men and sacrifices. While all eight men lost their lives in the mission to find Private Ryan, we have all been given a similar life challenge. Think of the men and women who have lost their lives, their limbs, and their mental well-being for us. Are we earning the life we are living? Are we living honorably? Do we remain grateful?

Contentment and Culture

For those who follow me, you know that my focus is on building strong organizational cultures. It seems evident that cultures are a reflection of the people that live and work in them. I came across a great article in the New York Times about Costa Rica and how contented they are as a people. Costa Rica is certainly one of my favorite places on the planet. Take five minutes out of your day today to sit and read this article (link is below). Then reflect on how contented you are, and how your level of inner peace contributes to the cultures that you live and work in: your organization, your community, your family. Maybe culture isn’t so much what we “get from,” as much as it is what we “give to.”