Tag Archive for: leadership

How To Deal With a Psychologically Unsafe Workplace – The Authentic Way

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For those who were able to attend our webinar on Psychological Safety we want to thank you for attending and for the overwhelmingly positive responses. If you missed it, here is the link: https://youtu.be/80oVGPcXimc
Please pass along this link to anyone you believe would find value from it. Our hope is that it will generate some productive dialogue with your team and the people in your life.
The number one question we received from the webinar is, “How do you effectively deal with a psychologically unsafe workplace?”
Here are ten suggested strategies. We get it. You’re likely busy today. If you don’t have time to read all these go straight to the last one.
We sincerely hope to see you in the upcoming Masterclass.
Know you aren’t alone. When you are in an unsafe situation and feel like you can’t be honest, it’s natural to feel isolated and alone. However, in reality, everyone meets this kind of experience at some point in their life and chances are many of your colleagues are dealing with the same experience. You’ll want to resist the tendency to create a “culture of complainers,” but it is important to create a support network – people who provide encouragement and who challenge each other to take responsibility to change.
Be honest about the avoidance and assess your investment. Reflect on how you have avoided facing the reality of the situation. Hiding is an understandable and human response, done in a variety of ways: gossiping, complaining, blaming, or simply withdrawing. Although it is safe for a while, the problem with hiding is that you stay stuck wherever you are hiding. Honestly and carefully evaluate if you are committed to facing this. It is a risk to courageously stand up in any relationship that does not feel safe. We can’t promise that this will be an easy, comfortable journey or that it will result in a transformed workplace or relationship. What we can guarantee is that you will come out of it a better, stronger person.
Connect before you expect. This is a fundamental leadership principle that we teach in all of our leadership programs. However, it doesn’t only apply to your team or to the important relationships in your life. It can also apply to people that you don’t feel safe around. Before going any further, be sure that you have done everything you can as far as encouragement, appreciation, recognition, and commitment to your work.
Identify precisely what you don’t feel psychologically safe about. Ambiguity is a formula for mediocrity. If you are going to change something, you have to shift from a vague, inarticulate emotion to a well-defined understanding of the problem. For example, do you feel judged, dismissed, or evaluated unfairly – and if so, how? Do you feel someone is bullying or harassing you – and if so, what exactly are they doing? Do you feel that someone in a position of authority is expecting something from you that compromises you in some way – and if so, what exactly are they demanding? Do you feel like your ideas are not respected and valued – and if so, how?
Distinguish between safety and security. Safety is not the same as security. Safety is external in that it originates from the environment around you; security, on the other hand, is internal. It originates from within you. While the line between the two is sometimes muddled, be careful that you don’t expect your boss to make you comfortable, secure in your position, or happy. Facing some discomfort, increasing your confidence, and growing your job satisfaction are on you, not your boss.
Face the lack of safety responsibly. Approach the person you don’t feel safe around, or your manager, with both honesty and personal responsibility. This means being as precise as possible about what is happening – without blame and without compromising who you are. Express your commitment to do your part to learn from the experience and to make the necessary changes on your end, without diminishing your self-respect.
Control what you can. It’s never a good investment of time or energy to attempt to change another person. If you set out to change someone else, you’re destined for frustration and despair. It’s simply not realistic. That said, although we can’t completely control the world around us, we can influence how we act within it and the way we react to it. Each person’s behavior impacts the formation of an organization’s culture, and your small, seemingly insignificant contribution does matter, even though its impact might not be immediately apparent.
Ask for an agreement. While listening to the response to your concerns and requests, at some point you need to identify a clear request and get a well-defined agreement as to whether the person you don’t feel safe around will make the necessary changes. What is within your sphere of influence is to identify a request and seek an agreement to respond to that desire.
Weigh your options. If there is no good will, the responsibility lies on you to assess whether it supports your self-respect to stay in that relationship. One option is to leave. Another is to decide to leave at a later date. Another option is to stay as authentic as you can be and remain in the relationship even if it isn’t 100% safe. Another option is to continue to hide in a toxic situation and avoid facing the reality. What’s important is to recognize that the choice lies in your hands.
Assess your growth – and persist. Every challenge creates a growth opportunity. While you may find yourself saying, “Enough already! I’ve had enough growth opportunities this past year to last a lifetime!” keep your chin up and keep walking. Know that if you are committed to staying authentic, growth will be your reward. Dag Hammarskjöld, the Swedish economist and diplomat who served as the second Secretary-General of the United Nations, put it this way: “When the morning’s freshness has been replaced by the weariness of midday, when the leg muscles quiver under the strain, when the climb seems endless, and suddenly, nothing will go quite as you wish – it is then that you must not hesitate.”
A psychologically unsafe workplace is not something anyone should have to tolerate, but unfortunately this is the reality for far too many. For committed leaders, creating a psychologically safe workplace is among the most important steps you can take. For those grappling with how to deal with the situation, sometimes the best you can do is to honestly face your emotions and find a residue of growth. What’s important is your own self-respect. Don’t let anyone take this from you.
Feel free to reach out to us for support or guidance.

Staying Connected: Making The Beast Beautiful

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Learn the alchemy
True human beings know.
The moment you accept
what troubles you’ve been given,
the door will open.
-Rumi
Some people break during difficult times, while others break open and lead us into a better world. As this pandemic wears on, it is time to examine how to allow the pain of it to break us open so a stronger, wiser and kinder self can emerge. If we can use the present reality as an opportunity to clarify our values and grow into better people, we can inspire others to pull out of their despair and fear and trade distraction and denial for deepening and connecting.
In other words, if we can open our hearts to ourselves, with all our shortcomings and all of our beauty, we can then open our hearts to others and do our part to create a new world.
And we can begin to do that by taking the authentic journey, which I suggest starts with the following:
Be Real
There’s something attractive about realness. We are drawn toward what is real, like sunsets, beauty, and honesty. There’s an unwritten rule in the speaking profession: Don’t give a motivational speech at a funeral. It might be a good message but the timing sucks.
Being real means we respect ourselves enough to be honest with ourselves and the people that matter to us. We have to be willing to face our fears honestly before we can call ourselves courageous. And the most courageous thing we can do is ask for help.
Being real means it’s okay to not be okay, and trust that we’ll get through this and move forward together – with honesty, grace, and compassion. We have to grieve before we build.
Find a champion
An inspiring cornerstone of the Calgary Catholic School District is the commitment to every student having a champion. Every child deserves a one-on-one relationship with an adult in the school who believes in them unconditionally, who knows they have their back, and who is in their corner. In order to ensure that every child has a champion, every employee must have a champion.
The journey of transforming difficulty into an adventure that opens us to growth may be a lonely journey, but it can’t be done alone. The lone-warrior model of leadership is heroic suicide. We all need champions in our lives – confidants that hold space for us while we hold the space for others and allies that stand beside us and behind us. We all need at least one person in our life who believes in us when we can’t find it in ourselves.
Choose a growth mindset
Carol Dweck, a Stanford University psychology professor, has done extensive research on mindset.  She has found that our mindset exists on a continuum, from fixed to mixed to growth.
People with a fixed mindset are attached to the comfort of their current perception of themselves and others and to not failing. People with a growth mindset, on the other hand, don’t let their fears determine their choices. They are less attached to the opinion of others and thus are more willing to step into the possibility that comes from uncertainty. A growth mindset – a willingness to be vulnerable, learn, grow, and be up for challenges that are ahead – thrives in periods like the pandemic. When difficulty or obstacles arise, instead of, “Why is this happening to me?” a growth mindset asks, “How is this happening for me?”
Get stronger
After recovering from polio meningitis when I was four, my father took painstaking efforts to incrementally build my strength each day. He would lift me up on the parallel bars and have me practice holding myself there. We had a daily routine of 5BX exercises and time on the tumbling mat. He was a nationally ranked gymnast and he encouraged me every day to get stronger.
Even today, forty years after his passing, I can hear him say, “Don’t pray for life to get easier. Pray for you to get stronger.” Both his wisdom as well as his health habits have stayed with me through all kinds of difficult periods in my life. It’s a reminder that resilience and security don’t come from the world; they come from my capacity to access resources from within. Strengthening habits – like weight training, meditation, yoga, relaxation, rest and opening up to others – have sustained me through all the difficult times of my life.
Clarify A Compelling Vision
A friend of mine works for an organization called AAWEAR, a group of people in Alberta with a history of hard drug use. Through supporting each other, educating others, and raising awareness of health issues, AAWEAR strives for an improved quality of life for those in the drug using community.
My friend meets daily with people who live in tents and on sidewalks in the city of Edmonton. His vision is to help those who struggle with drug abuse and homelessness recognize that they deserve respect and understanding within their community. No matter how dark things get around him, Tyler is inspired by a vision to help others live a better life.
What inspires you in the difficult times? What gets you up early? What keeps you up late? What inspires you to keep walking through the rough terrains of your life to see you through to the other side? We all need a vision – beyond our own self-interest – to keep us moving forward through inevitable doldrums and disillusionments of life’s journey.
We all have the capacity to inspire and empower others. But it takes a devotion to our personal growth and development to embrace times of change and difficulty, such as this pandemic, and reach within so a better person can emerge. Hard times can motivate us to embody the hero within us. The psychologist, Carl Jung, believed that “the privilege of a lifetime is to become who you truly are.” This journey is described in my book, The Other Everest: Navigating the Pathway to Authentic Leadership, and the journey we go through in our Life In Transitions course. It is the journey to the deeper aspects of our nature that awaken us to who we are meant to be. And that is how we can use this beast of a pandemic to find what is beautiful in ourselves and the world around us.

HOW TO BUILD COMMUNITY IN A TIME OF ISOLATION

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A research project from the 1980s, documented in the New England Journal of Medicine, showed that male heart attack survivors who were socially isolated had more than four times the risk of death than men with strong social connections. And a study of more than four thousand men of Japanese ancestry living in Hawaii found that social networks guarded against coronary artery disease (independent of known health hazards such as high blood pressure and cigarette smoking).
Over the past four decades, there has been a sizable body of evidence documenting that being socially isolated significantly increases a person’s risk of premature death from all causes, a risk equal to that of smoking, obesity, and physical inactivity.
Simply put, people are nourished by other people. Research suggests that belonging to a tightly knit community is a significant predictor of health and mental well-being. Living beings yearn for the proximity of other living beings. Humans are happiest and healthiest when around other people, working together and helping each other. For much of history, humans have banded together as a matter of survival.
Even with pandemic fatigue, where we are weary of social distancing and isolating for the sake of our community’s health, our need for community has not changed – we desire to be heard, to be connected, to belong. Social distancing is not the same as social disconnecting. Isolating is not the same as detaching. Working together for the good of the whole is not the same as living in fear and withdrawing from each other. In our current conditions, we are called to develop a renewed connection to ourselves, to learn to enjoy solitude, to appreciate smaller spaces, and to be creative and intentional about sustaining our relationships with each other – thus finding innovative ways of sustaining community.
Living with a propensity for depression and having walked through some very dark periods in the course of my lifetime, I can suggest five strategies for fostering community during this pandemic that have worked for me:
1) Develop self-awareness. When a Stanford Graduate School of Business Advisory Council was asked to recommend the most important capability for leaders to develop, their answer was almost unanimous: self-awareness. But how do you develop self-awareness? Self-awareness starts with checking in on yourself in the present moment. Are you afraid? Stressed? Inspired? Exhausted? Angry? Renewed? All of the above? Self-awareness comes from introspection and feedback from others. It takes time and intention but is a journey worth taking. You can only connect with others to the degree you connect with yourself.
2) Find a confidant. A confidant is a person with whom you can be real and honest. Confidants provide a space for those who are busy holding a space for everybody else. At this point in the pandemic, as fatigue is settling in for so many of us, we all need at least one confidant who can put us back together at the end of the day. Confidants are friends, spouses, coaches, lovers, or trusted colleagues that provide support, perspective, and accountability in the midst of our frustrations and challenges.
3) Practice kindness wherever you go. We are all doing the best we can to get through these challenging times. Let’s make it a point to grant each other a little grace. Even while wearing a mask we can smile with our eyes, offer encouragement with a hand gesture, and practice patience with our tone of voice. We’ve never been more alone, but we have also never been more together, sharing this experience with eight billion people on this planet. Community is developed one kind act at a time.
4) Find a reason to get out of bed in the morning. In a world preoccupied with problems, community is about discovering our gifts and finding ways to bring them into focus. Community is ultimately about being needed, belonging to something beyond yourself, being inspired with a reason to face the day. It is the task of leaders, indeed the task of every citizen, to shine a light on the gifts of those in the periphery and bring them into the centre. Especially in the midst of a pandemic, we need to find a reason to put our feet on the floor each morning.
5) Get comfortable being alone. Loneliness and being alone are distinct. A desire for solitude is a defining characteristic of an authentic person. A quest for community can be one more form of manic activity if it is not rooted in a continual practice of silence and time for reflection. If you work on creating a balance between reaching out to others and enjoying what the Finns call hiljaisuus, or solitude in one’s being, you’ll strengthen your sense of self-worth and find more meaning in your life.
Our intention, in our upcoming Authentic Leadership Masterclass is to do our part to help build communities with like-minded authentic difference makers. While we show how authentic leadership presence can be applied to the leadership practices of fostering trust, building accountability, navigating change, and engaging talent, a major part of the program is to connect leaders with each other to sustain their growth, connections, and sense of community. We work with accountability partners between sessions to support each other’s growth, help each other stay on track, and sustain the insights you glean from the class experience.
We still have a few seats available for our January and February programs for those of you committed to renewed leadership development this year in a community of incredible like-minded difference makers. I hope you will join us.
To mark the passage into the promise and hope for a safe and prosperous new year, I want to borrow from history and visualize an ancient and meaningful ritual. For 2,500 years, the Japanese have been making and drinking sake, a type of rice wine brewed from fermented rice. Throughout all that time, sake has been used to mark special occasions with the people that matter most. In most celebrations involving sake, a glass is placed inside a masu cup and the host pours sake until it overflows like a waterfall. The overflowing is an act of kindness and generosity to show appreciation for the people around them. It also works as a little act of celebration, to lift the spirits and to enjoy the present state of life. Watching the sake overflow and not knowing whether it will tip over presents a beautiful moment of suspense, when time seems to slow down. By introducing a moment of suspense, the ceremony keeps your mind in the present moment, focused only on the beautiful waterfall of sake.
As a message of appreciation to all my readers over the years, I’m taking the liberty to borrow from this little Japanese ritual and overflow some sake with you. My hope is that the image of this overflow will remind us all to bring presence and generosity into this new year. May we all experience the overflow of kindness through our actions as we build community together and navigate into 2021.

How To Find Security In A World Filled With Uncertainty

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“Circumstances do not determine a person; they reveal a person”

Reality has always been filled with uncertainty, but I’ve never had more uncertainty in my life than now. Here are just a few of the questions that have been on my mind recently:
• Will we ever get back to relating comfortably with each other again?
• Will my daughter be able to come home for Christmas? When will I see my grandkids (who live in the US) again?
• What if I unknowingly pass Covid on to someone else? If I contract Covid, what impact will it have on me? How about on my family?
• What will the impact of zoom meetings and remote working conditions have on my business long term?
• Will this pandemic ever actually be “over?” And what will the new reality look like? And how will we even know it is “over?”
With my sensitive nervous system and propensity toward worry, I struggle to find strength and peace of mind. Here are seven ways I have found security and inner well-being in the midst of the uncertainty:
1. Separate Security From Safety. Safety is a condition of being protected from harm in order to achieve an acceptable standard of risk. Safety comes from your environment. In its simplest terms, your workplace or relationship is either physically safe or it is physically unsafe. Psychologically, it is either safe for interpersonal risk-taking or it isn’t safe. Security, on the other hand, is a state of confidence that arises from one’s capacity to face the demands of reality. Security comes from within. “Security,” Helen Keller said once, “is mostly a superstition. It does not exist in nature, nor do the children of men as a whole experience it. Avoiding danger is no safer in the long run than outright exposure. Life is either a daring adventure, or nothing.” It is the organization’s responsibility to ensure a safe work environment, but it is an employee’s job to be secure within that environment. The best companies create loyalty through great leadership and culture, not through the illusion of job security. Job security comes from one’s employability, one’s capacity to be employed. Like an employer, it is the responsibility of our public health system to create a safe society. However, the path of security, in the world of a pandemic, is to take responsibility for our own health and well-being – so we’ll have the strongest immune system possible. No one else is going to do that for us.
2. Become Stronger. My father used to say to me, “Don’t pray for life to get easier. Pray, instead, for you to get stronger.” To quote American author, Van Jones, “I don’t want you to be safe, ideologically. I don’t want you to be safe, emotionally. I want you to be strong. That’s different. I’m not going to pave the jungle for you. Put on some boots and learn how to deal with adversity. I’m not going to take all the weights out of the gym; that’s the whole point of the gym. This is the gym.” I find it strengthening to regularly workout on the weights and hit the bag. While sustaining and growing physical strength is helpful, what it does to strengthen my mind is even better. You get stronger by doing something difficult. What are you doing every day that’s hard, but you do it anyway? We’ve all heard that self-care is important. But self-care usually isn’t comfortable or easy or painless. Self-care is what you don’t want to do but you know you need to do because of how you feel after you do it. Becoming stronger can be as simple as making your bed every morning. Strength is not about velocity; it’s about direction. What direction are you headed?
3. Build Community. Through this pandemic, I’ve never felt more isolated, and I’ve never felt more connected. We are all in this together. No one is unscathed from the impact of COVID-19. Every day I reach out and deepen my relationship with my community – my handful of trusted confidants. Not only am I using this time to get stronger physically and mentally, I’m using this time to strengthen my relationships with the important people in my life. Every day I share something with someone about my fears, my doubts, my insecurities, and my dreams. I talk about my losses and my grief, my anxiety and my worry, my vision and my intentions. It doesn’t need to go on Facebook, but it does need to be shared with the people who matter most. Sunlight is the best disinfectant.
4. Replace Optimism With A Firm Resolve. Admiral Jim Stockdale, who Jim Collins referred to in his classic book, Good To Great, was held captive in a prison camp in Vietnam for seven years. When asked how he did not allow his oppressive circumstances to beat him down, he talked about facing the honest truth of one’s situation. “You have to understand, it was never depressing. Because despite all those circumstances, I never ever wavered in my absolute faith that not only would I prevail – get out of this – but I would also prevail by turning it into the defining event of my life that would make me a stronger and better person…” He also commented on who didn’t make it out of those circumstances: “It was the optimists. They were the ones who always said, ‘We’re going to be out by Christmas.’ Christmas would come and it would go. And there would be another Christmas. And they died of a broken heart…. You must never, ever, ever confuse the need for absolute, unwavering faith that you can prevail despite those constraints, with the need for the discipline to begin by confronting the brutal facts, whatever they are. We’re not getting out of here by Christmas.” There’s no end in sight to the pandemic and we don’t even know what the end will look like. What we do know is that strength lies in staying present in the present moment and power comes from a firm resolve we will get through this and will be better for it. “I wish it need not have happened in my time,” said Frodo. “So do I,” said Gandalf, “and so to all who live to see such times. But that is not for them to decide. All we have to decide is what to do with the time that is given us.”
5. Choose Service over Self-Interest. In my book, Caring Is Everything: Getting To The Heart of Humanity, Leadership, and Life, I discuss the value of expressing our innate generosity as an antidote to most of what ails us. At times, caring happens as a reflex. It isn’t something we think about or “try” to do. It’s the instinctive response of an open heart. Someone slips, our arm goes out. The car in front of us is in an accident and we stop to help. A colleague feels down, and we buy them a cup of coffee. It all seems natural and appropriate. Through caring naturally for one another, we can glimpse an essential quality of our being. We may be sitting alone, lost in self-pity, feeling sorry for ourselves, when the phone rings with a call from a friend who is really depressed. Instinctively, we come out of ourselves and are there for another. It doesn’t matter what is said, but when a little comfort is shared, we hang up and feel a little more content with ourselves. We’re reminded of who we really are and what we can offer one another.
6. Practice Gratitude. In The Hiding Place, Corrie Ten Boom tells of her involvement in the Dutch resistance during World War II, and how she managed to survive Hitler’s concentration camps and afterward travel the world as a public speaker. “Every experience God gives us, every person He puts in our lives, is the perfect preparation for the future only He can see.” The practice of gratitude carried her through the years of torture and the death of her family members. At one point, she even practiced gratitude for the fleas, for they were a part of “all circumstances.” She was a courageous woman who brought to life the precious perspective of seeking the gift in everything. I’ve learned to always make your gratitude bigger than your circumstances. Here’s a quick exercise to try that proves that gratitude can change your outlook. Pick any person you know and ask yourself, what do I appreciate about this person? Try to write down at least ten things. Now observe how your attitude toward that person has shifted. You can even take it a step further and let the person know what’s on your list. Gratitude changes everything. What you appreciate appreciates. Gratitude is like a muscle. Just as it is strengthening, so it has to also be strengthened. It has to be practiced.
7. Find Strength From Within. Whether you call it faith or inner well-being, security ultimately must come from within. I’ve learned this in my work with addictions for the past two decades. To get well, drug addicts and alcoholics have to find some kind of strength beyond their own capacity. They have to come to grips with the brutal facts that there is no security outside of themselves. Alcohol won’t do it. Drugs won’t do it. Food won’t do it. Order and control won’t do it. Fame and money and notoriety won’t do it. Security is an inside job. There is simply not enough stuff in the world to fill the emptiness inside of us. It’s an inside job. William Stafford’s journey with words began most mornings before sunrise. This simple poem, “The Way It Is,” written 26 days before he passed, expresses brilliantly what it means to find an inner place of calm and steadiness in the midst of the vicissitudes of life.

There’s a thread you follow. It goes among
things that change. But it doesn’t change.
People wonder about what you are pursuing.
You have to explain about the thread.
But it is hard for others to see.
While you hold it you can’t get lost.
Tragedies happen; people get hurt
or die; and you suffer and get old.
Nothing you do can stop time’s unfolding.
You don’t ever let go of the thread.

Uncertainty is integral to life. Without uncertainty there would be no room for new possibility. In our willingness to accept uncertainty, solutions will spontaneously emerge out of the problem, out of the confusion, disorder, and chaos. The more uncertain things seem to be, the more secure you can feel, because accepting uncertainty is the path to freedom. In the wisdom of uncertainty lies the freedom from our past, from knowing, from the prison of past conditioning. Through the willingness to step wholeheartedly and fully into the unknown, we step into the field of possibility. When we discover both inner well-being and wisdom amid the uncertainty, we find security.

MOVING FORWARD TOGETHER What Prisoners of War Can Teach Us About Getting Through The Pandemic

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“Freedom has a taste to it to those who fight and almost die that the protected will never know.” – Written on a prison wall by a captive in Vietnam

I heard once that the purpose of a crisis is not to break us as much as it is to break us open. As Remembrance Day approaches in Canada, I felt it important to honour our veterans and find strength from their courage. May we use this pandemic as an opportunity to open our hearts and examine our lives more deeply as we find the courage to keep walking with compassion and authenticity.

What has given me strength and inspiration through this pandemic is to compare our current reality to the lives of people who had it much worse than what we are experiencing now. With Remembrance Day upon us, I have been reading about the experiences of POWs and the horrors many experienced. It is impossible to imagine the unfathomable atrocities and man’s inhumanity to man throughout the two World Wars and the numerous wars since. We’ve heard of months of solitary confinement, suffocating heat, freezing cold, grueling physical and psychological torture, humiliation, slave labour, constant hunger, disease, and unimaginable mental duress the POW’s endured. And yet, time and again, darkness could not overcome the light that helped so many of the sick and scarred to the other side.
In honour of our veterans this month I offer three lessons that POWs can teach us about surviving – and thriving – in times of crisis. Lest we forget…
Stay Connected. One crucial means of survival in the camps was to form strong bonds with fellow prisoners. Having a small group of three to four mates was essential. Within these small pods they shared food and workload and nursed each other when they were sick. British RAF aircraftsman Derek Fogarty, a Japanese POW, recalled in a 2008 interview: “You bonded like a brother. If a person was sick you took them water, you did their washing. We were so close, and got closer and closer over the years; people would die for their mates; that’s how close things got.” Without their mates, many more prisoners would have died. Captain David Arkush remembered how “everybody had dysentery. They lay in their own excrement. Unless they had a mucker, a pal, to look after them, they stood little chance of survival.”
Even when confronted with solitary confinement, POWs depended on secret communication with their fellow captives to relay vital information, and to keep up morale. It was said that POWs in a German camp in World War II communicated between buildings undetected by tapping a secret code on a common water pipe.
We may not need a lot of people, but we need a strong band of allies.
Get Stronger. POWs who were able to survive their ordeals found a way to be with the torment by keeping themselves strong – mentally, physically, and spiritually. Rather than expecting the hardship to diminish (which they couldn’t control), they worked at getting stronger to counter it. To quote American author, Van Jones, “I don’t want you to be safe, ideologically. I don’t want you to be safe, emotionally. I want you to be strong. That’s different. I’m not going to pave the jungle for you. Put on some boots and learn how to deal with adversity. I’m not going to take all the weights out of the gym; that’s the whole point of the gym. This is the gym.”
For some POWs, strength came from the incredible encouragement they gave each other; for others, from their imagination – a vision for a better future; for others, faith that the trying times had a purpose and would make them stronger. For many, a positive attitude and humour were a key to survival. All of them had a disciplined way of keeping a strong mind. As former POW Captain Eugene McDaniel wrote, “All I had was tomorrow, and maybe that was the height of my confidence. Well then, I would make tomorrow count for something.”  For still others, honestly facing their fears and doubts gave them the strength to go on.
Admiral Jim Stockdale, who Jim Collins referred to in his classic book, Good To Great, was held captive in a prison camp in Vietnam for seven years. When asked how he did not allow his oppressive circumstances to beat him down, he talked about facing the honest truth of one’s situation. “You have to understand, it was never depressing. Because despite all those circumstances, I never ever wavered in my absolute faith that not only would I prevail – get out of this – but I would also prevail by turning it into the defining event of my life that would make me a stronger and better person…” He also commented on who didn’t make it out of those circumstances: “It was the optimists. They were the ones who always said, ‘We’re going to be out by Christmas.’ Christmas would come and it would go. And there would be another Christmas. And they died of a broken heart…. You must never, ever, ever confuse the need for absolute, unwavering faith that you can prevail despite those constraints, with the need for the discipline to begin by confronting the brutal facts, whatever they are. We’re not getting out of here by Christmas.”
Be Needed. It is a fundamental human need to know that we matter, that we make some kind of impact, to feel needed.Humans can carry a deep-seated fear that life is futile, that death will surprise us when our song is still unsung. Whether we are employed or unemployed, laid-off or retired, have a fulfilling career or a “dead-end-job,” we all need to know, deep inside, that the life we are living matters.
During WW II, across the camps, the POWs who stayed strong and vital pooled their skills and trades to help one another. Doctors, denied tools or medicine, needed the expertise of others. Medical orderly and former plumber, Fred Margarson, ran secret POW workshops at Chungkai hospital camp in Thailand where he supervised the making of artificial legs for tropical ulcer patients. His friend Gordon Vaughan, a Post Office engineer before the war, made vital medical instruments for examining dysentery patients from old tin cans, and surgical forceps from pairs of scissors. Those who stayed strong within the confines of the camps lived through giving of themselves. Comforting others. Giving away their last spoonful of rice. Putting others ahead of their own comfort.
Each one of us makes a difference. Each one of us is required. Look around you. See where you can help. Be needed.
Every single veteran—whether they are alive, no longer with us, a POW or MIA—deserves our utmost respect and support. May we never forget. May we continue to honour them. And may we continue to allow them to inspire us and teach us.

HOW TO RECOVER THE HUMAN ELEMENT

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The students of a Hasidic rabbi approached their spiritual leader with a complaint about the prevalence of evil in the world. Intent upon driving out the forces of darkness, they requested the rabbi to counsel them. The rabbi suggested they take brooms and attempt to sweep the darkness from a cellar. The bewildered disciples applied themselves to sweeping out the darkness, but to no avail. The rabbi then advised them to take sticks and beat vigorously at the dark to drive out the evil. When this also failed, he counseled them to go down again in the cellar, and to protest violently against the darkness. When this failed too, he counseled his followers to meet the challenge of darkness by lighting a lamp.
Here are four ways, we, as authentic leaders, can light a lamp in the darkness of the incivility, inhumanity, and disconnection that we may be experiencing during these trying times:
1)    Be diligent about self-care so you can care for others. Self care isn’t always comfortable. On the farm growing up, we had no central heating. It was my job to stoke the potbelly stove to heat the house in the morning. It was a ritual before starting my day. Just as stoking the fire takes some effort, if we are going to be a strong source of light in the world, I find the first hour of the day to be critical for stoking that light. My ritual, in the first hour of my day, includes meditation, reading inspirational literature, and walking with the dogs. To keep my lamp strong throughout the day, I pay careful attention to what I eat, how much rest and exercise I get, and how I connect with my community. These aren’t just habits of the body; they are habits of the heart. Bringing a strong lamp into the world starts with being good to myself.
2)    Be real. Yesterday I received a call from a friend I hadn’t heard from in months. “How are you?” she asked. I responded with my usual upbeat spiel about how we are adjusting to the new reality, getting our material online, learning how to use zoom and present live-streaming events, etc.
After a couple of minutes she asked, “How are you, really? We’re on the phone, so we don’t need our masks.” After a pause we both became emotional.
“I don’t miss the traveling and the airports and the hotels… But I miss the connections. This has been one of the most challenging years I have ever faced. My business is based on being face-to-face with people and is built on hugs and handshakes; creating an environment for human connection. It’s what makes my business thrive. My strength is human touch, and I miss not being able to express this fully. We are, after all, social creatures. Even us introverts long for the symphony and the concerts and the hockey games.”
If you can’t be real you can’t stay connected.
3)    Be still – and smile. In Vietnam, when the boat people left the country in small boats, they were often caught in rough seas or storms, and if people panicked, boats would sink. But if even one person aboard remained calm, lucid, knowing what to do and what not to do, they could help the occupants survive. By communicating, through face and voice, clarity and calmness that comes from trust in ourselves and in the resources available to us, we earn trust from others. One such person can save the lives of many. I know it is hard to show you are smiling when you are wearing a mask. I learned from a great photographer once that you can smile with your eyes. Try it. It’s a great way to connect.
4)    Be clear, focused, and committed to human values. Most of the world functions under the belief that business and people are separate, that business is all about KPIs and numbers and financial results. They don’t have to be. You can drive the bottom line by integrating the human experience into business processes. This pandemic has created an opportunity for all of us to slow down, get our bearings, and examine more carefully and more deeply, how we are living and how we are leading. It’s a time for self-reflection and careful investigation of what we mean by success. Don’t confuse wealth with money or success with meaning. To paraphrase the words of the great Zig Ziglar, money will buy you a house, but not a home; a companion but not a friend; a bed but not a good night’s sleep. Money will buy you sustenance, but it won’t buy you substance; it will buy you clothes, but it won’t buy you class; it will buy you a car, but it won’t buy you character; it will buy you information, but it won’t buy you wisdom.
If these ideas resonate with you and you want to step away from the tyranny of the urgent, renew your perspective on life and leadership, and join a community of like-minded leaders, we are hosting a masterclass in authentic leadership practice where participants heighten their leadership capacity in ways that will powerfully impact their lives. https://ally-stone-9892.mindmint.com/irvinestone
It is an experience that takes you deeply into the work of authentic leadership and offers you sustaining principles, insights, and practical tools for inspiring trust, engaging talent, embracing change, and ensuring accountability. Are you ready to take the journey? I hope you will join us for this exciting adventure.