Operational accountabilities are about what has to be done in an organization. Leadership accountabilities, on the other hand, are about how the work gets done. You have to take both into consideration if you want to build a great culture. Culture defines the how. It is important to regularly assess how your people are achieving […]
The Q12 Talent Engagement Audit The Gallup Q12 (https://q12.gallup.com) is a survey designed to measure employee engagement. The instrument was the result of hundreds of focus groups and interviews. Researchers found that there were 12 key expectations that when satisfied, form the foundation of strong feelings of engagement. So far more than 90,000 work units […]
A first-grade teacher recently told me of a sad trend among her students. At the end of the day, she stands in the playground waving good-bye as her kids climb into the backseats of their parents’ cars. As they excitedly scramble into the car seats she witnesses their enthusiasm as they can’t stop talking about […]
Last month I was meeting with a group of very talented managers in a debrief session for an event I facilitated in December. We were discussing, among other things, employee engagement when one of the leaders said that what he learned in my session is that employee engagement can be boiled down to one word: […]
A long-time client told me a few weeks ago that his first task, as a recently hired manager in a power company, was to “humanize” the plant. When I asked what he meant by this, he explained that he was brought in to change the culture from one that was described as “management by chopping […]
Making New Year’s resolutions is for those interested in growing, being a better person, and improving themselves. New Year’s is a good time for taking an inventory of our lives to discover where changes need to be made. Just as the fiscal year end of a business provides an opportunity to take an inventory of […]
