SAGE Forum

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After thirty years of requests from people who want to go deeper with my teachings and find support in an authentic community, I have helped to co-create the SAGE Forums. These Forums go beyond the benefits gained from a presentation or Academy.

A SAGE Forum creates a community to support authentic difference makers and help hold them accountable to stay authentic. Their purpose is to ensure individuals stay true to their passion and purpose, be deeply connected to the people they care about, and live lives of meaning and significance.

Pruning: Growth Depends on Letting Go Of The Unwanted Or Unessential

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We have a thirty-foot rubber tree growing in the middle of our living room. About every six months we have to get up on the ladder and cut back the branches that push into the ceiling and the window.

Leading is akin to gardening, where we co-create an environment around us that enables the flourishing of life. Any gardener knows that pruning is a part of tending to a garden. A plant that is overgrown, gangly, or unhealthy needs to be thinned, cut back, or dug up. In its exuberance to grow, it seems to be the nature of growing things to get overgrown at times. In our case, we prune in order to manage the size of this tree. When it’s overgrown, it will crowd out the very light of the window it’s reaching for.

Like pruning a garden, our lives periodically need some cutting back.

What, in your life or your leadership, needs pruning?

  • What relationships that you have outgrown need to end?
  • What habits need to be re-evaluated and discarded?
  • What clutter in your life needs to be let go of?
  • What needs to end in order to allow for new growth?
  • What people on your team are holding you back and need support to move on?
  • What difficult conversations are needed now?

The Law Of The Echo

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Years ago, when I was first teaching about accountability, a young, enthused leader approached me.
“Your philosophy of bringing an ownership, self-responsible mindset to work reminds me of the Law of the Echo.”
“What’s the Law of the Echo?” I asked her.

“It means that whatever you bring to the world will come back to you – ten-fold. It’s like what Gandhi meant when he said, ‘Be the change you wish to see in the world.’ If you want more accountability in your organization, don’t wait for others to step up to the plate. Instead, be more accountable. If you want more love in a relationship, be more loving. If you want more appreciation at work, get so busy appreciating others that you won’t have time to feel sorry for yourself for not getting enough acknowledgement.”

This conversation and explanation of the Law of the Echo has stayed with me for years. It’s worked for me on my team, in my volunteer work, and in my family. It’s a great formula for having a better marriage. It’s a great reminder when I find myself frustrated, blaming, or waiting for someone else to change.

My father likely would have said it this way: “It isn’t greener on the other side of the fence. It’s greener where you water it. “Grow where you are planted,”

How to Fix an Accountability Problem

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“We need more accountability on our team!”

It’s easy to turn to this all-too-common refrain when numbers are down or team members aren’t meeting expectations. But when you announce, “we need more accountability,” your team actually hears, “We’re failing, and it’s your fault.”
No one is inspired by being blamed. While there may be times when your team could put in more effort, a lack of accountability is rarely intentional.

A lack of accountability is a downstream problem that requires upstream action. It’s always better to prevent pollution than to clean it up. Leaders who default to a plea for accountability will inevitably become frustrated.

Further, verbalizing that there is “a lack of accountability” on your team can come off as condescending to people on the receiving end. This is hardly productive when you are trying to inspire change, and more importantly, it doesn’t help get to the root of the problem.

Rarely is an accountability problem actually an accountability problem. It’s an agreement problem and you fix it through a better agreement process:

  1. Clarify your expectations. Ambiguity breeds mediocrity.
  2. Create a compelling shared WHY. Purpose fuels commitment.
  3. Assess fit. Passion proceeds accountability.
  4. Aim high. No one takes pride in doing something easy.
  5. Get an agreement. A request is not an agreement.
  6. Clarify support requirements. We all need people in our corner.
  7. Identify consequences. Start with positive consequences.
  8. Follow-up plan. How will we keep our agreements to each other alive?

How to Attract and Retain Talent in a Labor Shortage

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After a recent team meeting, I realized I have not been practicing what I preach. We have been so busy these days taking care of clients, filling programs, training SAGE Forum facilitators, keeping our website current, developing marketing initiatives and more – that I have neglected to ensure that we are achieving the authentic alignment so critical to our success.
From my years of experience and observation, I have come to recognize that authentic alignment is the key to attracting and retaining talent. As we navigate challenges from a global pandemic, economic crisis, and high rates of retirement, we face a deeper challenge that’s difficult to see, yet lies at the heart of all others— supporting our people to acknowledge and fulfill their authentic selves. Our deepest calling is to find fulfillment and satisfaction along our path of authentic service and our workplace can provide the perfect opportunity realize this calling.
They say that race car driving is often won not on the track but in the pit stop. In our workplace it is in the pit stop that we take a pause to ensure there is an authentic alignment, an alignment of our values, unique talents, and purpose, with what the organization requires. However, we are usually so focused on driving on the racetrack, we aren’t taking time for a pit stop.
The pandemic was one giant pit stop of self-reflection and even a time to get out of the rat race altogether for some. Indeed, more than 300,000 Canadians have already retired so far in 2022, according to Statistics Canada, up from 233,000 last year. Plus, the number of people nearing retirement age is higher than ever – more than one in five Canadians of working age are between 55 and 64 years old. With the average age of retirement now 64, many more Canadians are set to leave their jobs.
I bellieve that this migration of workers out of the workforce indicates that we haven’t ensured an authentic alignment along the way. If we don’t stop to ensure an alliance between their hearts and the work they do, should we be surprised if one day our people resign? Maybe instead of being surprised that people leave, we should be surprised that they stay.
It’s no secret: there’s a mismatch between what employees deeply desire and what the current workplace is providing. We can realize the importance of culture and let people know that they are valued and appreciated. We can offer a competitive salary and benefits package. We can offer opportunities for development. We can promote a healthy lifestyle and encourage work/life balance and a flexible, hybrid workplace. We can administer yet more employee engagement surveys and keep working at communicating openly and frequently. We can address burnout and mental health challenges and offer effective exit interviews.
While all these actions may make an increment of impact, unless we address the issue of authentic alignment, retention of talent will remain elusive.
I propose that we use “pit stop conversations” and “pit stop agreements” to foster authentic alignment and offer here some sample questions for your onboarding or ongoing relationships.
Pit Stop Conversations:
  • Our mission is focused on… Why is this mission important to you? What meaning does it have for you?
  • Our values are focused on… How were these values formulated in your life? How do they align with your own personal values?
  • How do you define success in your work – and in your life?
  • Describe your ideal workday… What would you be doing throughout a day in your ideal job?
  • Answer this question: “I’m happy when…” (at work and away from work). How does your ideal workday align with what we are offering you here?
Pit Stop Agreements:
  • Here are the behaviors we expect from every team member (including us, as leaders) that demonstrate our values… Can we count on you to behave this way here? Here’s what you can count on from me…
  • What expectations do you have of us to ensure you will stay engaged? What is the best way to talk to each other if we aren’t meeting each other’s expectations?
  • What agreements would we make to each other?
  • What kind of environment do you need to inspire you to come to work every day? What do you see as the leaders’ responsibility to make that happen? What do you see as everyone’s responsibility to make that happen?
  • Have you ever worked in an organization where leaders did not demonstrate their values? How was that experience? We don’t want that to be your experience here. How can we work together to ensure that we live these values?
  • What are things I do that make it hard for you to support me?
Wrapping up
The pandemic and current world disruptions have provided fertile ground for reflection. Many are examining the meaning of their lives and where their work fits into the larger context of their existence. If we, as leaders, don’t take the time to pause and have pit stop conversations and make pit stop agreements, we will continue to have a challenge keeping our best people. While the answers to these questions are not always clear, and we must respect that not everyone wants to be this open with their boss, it’s on every one of us to care enough to earn the trust of those under our care and understand and support their deepest calling. Ensuring authentic alignment requires continual intention, investigation, and vigilance.

How to Fix an Accountability Problem on Your Team

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“Everyone on a team knows who is and who is not performing,
and they are looking to you as the leader to see
what you are going to do about it.”
The late Collin Powell,
Former US Secretary of State
How many times in the past year have you heard, “We need more accountability on our team?”
When you’re frustrated and things aren’t going well — maybe your numbers are down, or people aren’t showing up the way you need them to, or team members aren’t meeting your expectations — it’s easy to turn to this all-too-common refrain. But when you announce that you “need more accountability here” what your team actually hears is: “You’re failing, and it’s your fault.”
No one is inspired by being blamed. While there may be times when your team could put in a more focused effort, a lack of accountability is rarely intentional. Any lack of accountability is a downstream problem that requires upstream action. It’s always better to prevent pollution than to clean it up. Leaders who default to a plea for accountability will inevitably hit a wall of frustration.
Further, verbalizing that there is “a lack of accountability” on your team can easily come off as threatening or condescending to people on the receiving end. This is hardly productive when you are trying to inspire change, and more importantly, it doesn’t help you get to the root of the problem.
Rarely is an accountability problem actually an accountability problem. It’s an agreement problem. The way you fix it is through a better agreement process:
  1. Clarify your expectations. Ambiguity breeds mediocracy. It also breeds frustration. Clearly communicate the measurable results you expect, including the kind of behavior that demonstrates your values.
  2. Create a compelling WHY. People need to understand how what you expect from them makes a meaningful impact toward the overall success of the organization and the people you serve.
  3. Assess fit. Be sure that people are passionate about what you expect from them, and that it lies in their wheelhouse of strength. Accountability without an element of passion is drudgery. Leaders are accountable to ensure that you have the right people on the team.
  4. Aim high. Expect high standards, both for yourself and others. Challenge yourself and those under your care with lofty goals, a commitment to results, and high expectations so everyone will grow and feel great about themselves at the end of the project.
  5. Get an agreement.  A request is not an agreement. Be sure to get a clear yes to your request to deliver expected results. Every defined expectation needs to end with, “Can I count on you?”
  6. Clarify support requirements. Aside from a lack of understanding the expectations, people fail to perform as expected when they lack the required skill or capacity. Leaders are accountable to assess workplace competencies and ensure adequate resources are available. Ensure the person you have expectations of feels supported.
  7. Identify consequences. Clarify what the results will be for delivering on your promises – to the individual and to the organization. What’s important to the individual? What’s important to the organization? Negotiate a win-win relationship. And sometimes, especially if you’ve made a mistake around fit, help people make a career decision and move on from their role.
  8. Have an evergreen plan. Map out a process for keeping your agreements to each other current and useful. How often do you need to meet to review expectations? Be sure to have a clear process for tracking and measuring success and how you will discuss it when your expectations of each other are not being met.
When you are promoted, you don’t get more power, you get more accountability to assess and implement the accountability process. Any accountability problem on your team is corrected by being accountable. Just as blame is never a good strategy, pleading for more accountability isn’t the answer either. Those who develop self-awareness, clarity, empathy, and courage to have the tough conversations will create powerful solutions, build winning teams, and create workplaces where people are inspired.
If you want to be an authentic leader that people want to work with, shift your mindset from blame to ownership, assess the gaps, and practice filling the gaps with these eight strategies. You’ll drive better results, make lasting impactful change, reduce your frustration, and create unstoppable workplaces.