Tag Archive for: Caring

What portion of your day is spent intentionally connecting with your team?

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Why it matters and how to make it part of your routine in a meaningful way.

I’m usually very reluctant to reach out spontaneously to my teams – my work team and the one I chair in my non-profit world. I score high on the introvert scale, so it isn’t easy to initiate conversations. I also don’t like to interrupt people and intrude on their time.

But when I don’t reach out enough I know it can be interpreted as a lack of caring – which is the furthest thing from the truth.

Both teams under my care are remote teams, so to reach out regularly means phone calls or virtual conversations. What’s important is that I take the time to understand what the expectations are and to sincerely make the effort to reach out more often. My teams need to know I care about their work and more importantly, they need to know that I care about them as people.

How that gets expressed is dependent on individual needs, personalities, and preferred styles of communication.

A Token Of Appreciation

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After my webinar on Psychological Safety this past week, I had a great conversation with Marg, my VP of Client Care. We reminisced about when she was the Senior Manager of Learning and Development at Lilydale and I consulted on some projects there. Lilydale was established over 75 years ago as an Alberta Farmers’ cooperative and today is a proud member of the Sofina Foods family. It always promised to provide Canadians with great tasting and high-quality Canadian poultry products as it built an incredible culture with some incredible leaders.

One of the great tools they used for building and reinforcing their culture was a Token of Appreciation. You were encouraged to give this token to anyone you sincerely appreciated. It was a coin, along with a little poem, to remind them not to take each other for granted and to continue strengthening the muscle of expressing gratitude.

I’ve learned that this kind of tool has to be built on sincere, honest, and caring relationships – which were evident at Lilydale. No tool can compensate for failure to connect.

What do you do when someone on your team stops caring – and what if that person is you?

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Caring is a part of who we are. If you’ve stopped caring, it is a coping strategy in response to stress. Not caring means you have built a wall to protect yourself. Maybe you’ve been hurt and are shielding yourself from further pain. Or perhaps you are exhausted from too many demands and expectations of others. Maybe you’re burned out from being pulled in too many directions and are simply backing away.

If this is a person on your team, treat it as an opportunity to explore this with them. If it is you, explore these issues with yourself. Remember that there is a legitimate reason that you stopped caring. There’s no sense judging yourself for it, but by all means, get to the bottom of it so you can open your heart and move forward with compassion. Life is more enjoyable and fulfilling when you bring yourself back to a caring place. And be sure you get there in a caring way.

When is help not helpful as a leader?

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We raised chickens on the farm growing up. It’s painful to watch a chick hatch when you’re a born caregiver like me. One day I “helped” a chick by breaking the egg for it. To my horror, it died.

On that fateful day I learned that sometimes help isn’t always helpful. Sometimes people need to go through the struggle to gain the strength to succeed. I see this when we do too much for kids. We call it snowplow parents when we prepare the road for the child rather than prepare the child for the road. Snowplow parenting and snowplow leadership can lead to entitlement, anxiety from a lack of confidence to deal with the reality of life, and burned out leaders.

Snowplow leadership is always fueled by caring, but expressed through overprotective.

What might you be doing as leaders to help your teams too much and thereby have them miss out on growth opportunities?

Simple Living in a Complex World: Transitions, Aristotle, and Coming Home

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Selling a house can be an emotional undertaking, a journey of self-discovery. It is a bittersweet experience as we downsize to simplify our lives.

Our peaceful home and the soothing nature reserve alongside it has been a haven to me and our family for almost two decades. It’s a place where I connected with my soul on walks in the forest, where I have meditated in the stillness and beauty of the valley, where our family appreciated the beauty of nature.

However, I’m coming to realize that a large part of my motivation to acquire this property was my need to prove myself and it has consumed much of my energy. That my worth has been tied to this place came, in part, from my early upbringing, driven by the voice of my mother who lived through poverty in the depression and who defined herself by her belongings as a result. This drive for status acquired from material possessions became part of my personal identity and has been a weight on my shoulders.

Like all patterns we create, this pattern has both a good side and a destructive one. I still love an aesthetic home that feeds my soul and am proud that we created that space for myself and loved ones. However, I know that the source of the drive to sustain it was not good for my wellbeing. In the words of the Quaker theorist of the simple life, John Woodman, I “necessitated to labour too hard.”

This struggle brings to mind Aristotle’s challenge to an external-oriented life which is as relevant today as it was twenty-three hundred years ago. He identified “external goods” as wealth, property, power, and reputation. These still create the standard vision of success in our modern times. Aristotle contrasted these external goods with elements of character or the “good of the soul”: fortitude, temperance, justice, and wisdom. When we consider what we truly want for ourselves and our children, are we overly concerned about being wealthy and successful? Or is success a means to the higher goal of being a good human being?

This transition to downsizing has inspired me to reconnect with my deepest self. Letting go is agonizing, yet it is leading me to a deeper homecoming to my authenticity.

I am looking forward to living more simply in this complex world, with less pressure and more focus on work that matters to me and the activities in life that I truly value. It’s never too late to start anew. And a huge reminder of this is that my new granddaughter, Juno, has just arrived! I look forward to spending more time with her.

Here are three lessons from my experience that I hope will be useful on your path to a simpler life:

  1. Practice making decisions based on sustainable values, not emotions. Decisions motivated by appearances, impressions, and impulses most often lead to a financial burden that you don’t need to carry.
  2. The good life is not one of consumption or size or external appearance, but of the flourishing of our deepest selves. It’s ultimately about the expression of love, giving of ourselves, and developing strong character.
  3. True belonging and worth ultimately don’t come from a physical place. They come from within.

Get the relationships right

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As I help CEOs and senior executives develop strategy and execute that strategy with a good accountability process, I have come to realize that if we don’t get the relationships right, none of this matters.

John Maxwell said, “People buy into the leader, then the vision.” But many people have this all backwards. They believe that if the cause is good enough, people will automatically buy into it. But that’s not how leadership works. You have to get the relationships right. It’s good to inspire people with a worthy vision, but you have to care about the people you need to realize that vision at least as much as you care about the cause. Otherwise they feel used and will eventually shut down, disengage, resist, or quit.

Three things I know about relationships:

  1. Care. If people know you care they’ll get behind you and cut you a lot of slack. If they know you don’t, it won’t end well. You might get compliance as a boss, but it takes a true leader to get commitment. And you won’t get commitment if people don’t genuinely know you’re in their corner and have their back.
  2. Listen with humility. Notice your ask/tell ratio. It’s good to spend at least twice as much time listening than talking. People will open up and provide input if you know you are aren’t the smartest person in the room and that everyone has something to teach you. And empathic listening becomes easier and builds trust if you sincerely care about the answers you get.
  3. Authenticity breeds connection. When it comes to leadership, ability matters. But inner qualities matter more. To bring these inner qualities out you need to get comfortable with yourself and past the gimmicks, fads, and flavours of the month and be real with each other.