Tag Archive for: Caring

What do you do when someone on your team stops caring – and what if that person is you?

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Caring is a part of who we are. If you’ve stopped caring, it is a coping strategy in response to stress. Not caring means you have built a wall to protect yourself. Maybe you’ve been hurt and are shielding yourself from further pain. Or perhaps you are exhausted from too many demands and expectations of others. Maybe you’re burned out from being pulled in too many directions and are simply backing away.

If this is a person on your team, treat it as an opportunity to explore this with them. If it is you, explore these issues with yourself. Remember that there is a legitimate reason that you stopped caring. There’s no sense judging yourself for it, but by all means, get to the bottom of it so you can open your heart and move forward with compassion. Life is more enjoyable and fulfilling when you bring yourself back to a caring place. And be sure you get there in a caring way.

When is help not helpful as a leader?

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We raised chickens on the farm growing up. It’s painful to watch a chick hatch when you’re a born caregiver like me. One day I “helped” a chick by breaking the egg for it. To my horror, it died.

On that fateful day I learned that sometimes help isn’t always helpful. Sometimes people need to go through the struggle to gain the strength to succeed. I see this when we do too much for kids. We call it snowplow parents when we prepare the road for the child rather than prepare the child for the road. Snowplow parenting and snowplow leadership can lead to entitlement, anxiety from a lack of confidence to deal with the reality of life, and burned out leaders.

Snowplow leadership is always fueled by caring, but expressed through overprotective.

What might you be doing as leaders to help your teams too much and thereby have them miss out on growth opportunities?

Simple Living in a Complex World: Transitions, Aristotle, and Coming Home

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Selling a house can be an emotional undertaking, a journey of self-discovery. It is a bittersweet experience as we downsize to simplify our lives.

Our peaceful home and the soothing nature reserve alongside it has been a haven to me and our family for almost two decades. It’s a place where I connected with my soul on walks in the forest, where I have meditated in the stillness and beauty of the valley, where our family appreciated the beauty of nature.

However, I’m coming to realize that a large part of my motivation to acquire this property was my need to prove myself and it has consumed much of my energy. That my worth has been tied to this place came, in part, from my early upbringing, driven by the voice of my mother who lived through poverty in the depression and who defined herself by her belongings as a result. This drive for status acquired from material possessions became part of my personal identity and has been a weight on my shoulders.

Like all patterns we create, this pattern has both a good side and a destructive one. I still love an aesthetic home that feeds my soul and am proud that we created that space for myself and loved ones. However, I know that the source of the drive to sustain it was not good for my wellbeing. In the words of the Quaker theorist of the simple life, John Woodman, I “necessitated to labour too hard.”

This struggle brings to mind Aristotle’s challenge to an external-oriented life which is as relevant today as it was twenty-three hundred years ago. He identified “external goods” as wealth, property, power, and reputation. These still create the standard vision of success in our modern times. Aristotle contrasted these external goods with elements of character or the “good of the soul”: fortitude, temperance, justice, and wisdom. When we consider what we truly want for ourselves and our children, are we overly concerned about being wealthy and successful? Or is success a means to the higher goal of being a good human being?

This transition to downsizing has inspired me to reconnect with my deepest self. Letting go is agonizing, yet it is leading me to a deeper homecoming to my authenticity.

I am looking forward to living more simply in this complex world, with less pressure and more focus on work that matters to me and the activities in life that I truly value. It’s never too late to start anew. And a huge reminder of this is that my new granddaughter, Juno, has just arrived! I look forward to spending more time with her.

Here are three lessons from my experience that I hope will be useful on your path to a simpler life:

  1. Practice making decisions based on sustainable values, not emotions. Decisions motivated by appearances, impressions, and impulses most often lead to a financial burden that you don’t need to carry.
  2. The good life is not one of consumption or size or external appearance, but of the flourishing of our deepest selves. It’s ultimately about the expression of love, giving of ourselves, and developing strong character.
  3. True belonging and worth ultimately don’t come from a physical place. They come from within.

Get the relationships right

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As I help CEOs and senior executives develop strategy and execute that strategy with a good accountability process, I have come to realize that if we don’t get the relationships right, none of this matters.

John Maxwell said, “People buy into the leader, then the vision.” But many people have this all backwards. They believe that if the cause is good enough, people will automatically buy into it. But that’s not how leadership works. You have to get the relationships right. It’s good to inspire people with a worthy vision, but you have to care about the people you need to realize that vision at least as much as you care about the cause. Otherwise they feel used and will eventually shut down, disengage, resist, or quit.

Three things I know about relationships:

  1. Care. If people know you care they’ll get behind you and cut you a lot of slack. If they know you don’t, it won’t end well. You might get compliance as a boss, but it takes a true leader to get commitment. And you won’t get commitment if people don’t genuinely know you’re in their corner and have their back.
  2. Listen with humility. Notice your ask/tell ratio. It’s good to spend at least twice as much time listening than talking. People will open up and provide input if you know you are aren’t the smartest person in the room and that everyone has something to teach you. And empathic listening becomes easier and builds trust if you sincerely care about the answers you get.
  3. Authenticity breeds connection. When it comes to leadership, ability matters. But inner qualities matter more. To bring these inner qualities out you need to get comfortable with yourself and past the gimmicks, fads, and flavours of the month and be real with each other.

Twelve Indicators Of Authenticity

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For seven decades, leadership scholars have conducted thousands of studies to determine the traits of great leaders. Thankfully, none have constructed a clear profile of an ideal leader. There’s no single leadership style or approach to leadership you can imitate to become a great leader. We can certainly learn from others, but we all have to find our unique authentic self.

Being an authentic leader comes from being more fully who you are. It’s that simple and it’s that complex.

Here are twelve indicators of being authentic:

  1. A sense of purpose. Authentic people have a sense of purpose that gives them a reason to get up in the morning and keep walking through the hard times.
  2. They resist conformity. Authentic people don’t need others to validate their worth. They can express their opinions openly when needed. Not to be compliant or defiant, but simply to be honest.
  3. Deep-seated curiosity. Authentic people are life-long learners and actively pursue feedback from others.
  4. The courage to be vulnerable. They have a close community where they share their struggles, fears, values, self-doubts, dreams, uncertainties, grief, and deepest joy – so they are comfortable bringing the full spectrum of their humanity to the world.
  5. They care about others. They are present and engaged, taking time to listen, tune in, and sincerely value others.
  6. They own their mistakes. Authentic people take responsibility for their actions, including their mistakes. and can admit when they are wrong.
  7. Humility. They know they are never the smartest person in the room and shine the light on others.
  8. They know their values, set good boundaries, and can say no.
  9. They work for the greater good. They are committed to service over self-interest.
  10. They respect others. Authentic people value of diversity, and are not threatened by, but welcome and celebrate differences. They seek to understand as many alternative work views as deeply as they can.
  11. They are accountable. They show up. You can count on authentic people.
  12. Authentic people are self-accepting. They know they can’t always exhibit some of these traits and somehow find a way to be okay with their imperfect humanity.

Tag a leader in your life that demonstrates these traits.

How to Demonstrate Caring in the Workplace

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I care a lot about caring. So much so I wrote about it: Caring Is Everything: Getting To The Heart Of Humanity, Leadership, and Life. When people feel cared for, appreciated and valued, the workplace becomes a happier and more productive place. Here are five ways to help your team feel cared for:

  1. Look in the mirror. Honestly ask, “Do I care about the people on my team and what matters to them? Do I care about their success? Am I truly serving them or am I expecting them to serve me?” You can’t fake caring. People will see right through you. People will grant you a lot of grace if they know you care, but won’t give you much if they know you don’t. If you truly don’t care, do yourself and your organization a favor and get out of management.
  2. Listen. Listen. Listen. Take an honest inventory of the amount of time you spend listening to your people versus the amount of time you spend talking. Ideally, it’s good to spend at least twice as much time listening as talking. Listen to what matters to them. Get their input on how to make the workplace better. Get feedback on your leadership. It may start with complaints, then move to problem solving, but what matters is to keep the conversations going.
  3. Get to know – and respond to – people’s appreciation language. Gary Chapman and Paul White’s book, “The Languages of Appreciation in the Workplace,” explains that everyone has a unique way of feeling appreciated. Some need words of affirmation while others respond best to tangible gifts. Some need quality time and may not need praise and recognition. Others intrinsically enjoy working and seeing tasks completed. Some need to be left alone while others need hugs and handshakes. Care enough to get to know their unique nature and preferences and how to best respond to people uniquely. Don’t assume that your style is what everyone needs.
  4. Practice flexibility. Caring leadership is not the same as pleasing leadership. Leading doesn’t mean trying to make people happy. Caring means a commitment to serve, to help people get the resources they need to get their job done, not necessarily what they want. One thing the pandemic taught us is the importance of flexibility. While some positions require being in the office, others can be done remotely. To care about people, you need to be flexible in negotiating a win-win relationship.
  5. Be honest. Tell people what you know; tell them what you don’t know; and tell them why sometimes you need to withhold some information for the greater good. Set high standards. No one takes pride in doing something easy. While support statements need to accompany expectations, let people know when they aren’t meeting your expectations. Have a process for ongoing honest and mutual developmental feedback. Don’t be a “seagull manager,” where you fly around and crap on people.