How To Build A Respectful Workplace: It’s Not A Program

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I recently overheard a manager talking with a colleague about how he was being sent to a “Respectful Workplace Program.” I couldn’t help but interrupt and ask him about it.

“Yes,” he explained. “Everyone in our company is required to attend a one-day training seminar on how to build a respectful workplace.”

Be assured that I am respectful of whoever might, with good intentions, be running a workshop on building respect in an organization. And even without any knowledge of what will be presented in the workshop, I’m sure that this program will undoubtedly bring valuable information.

But with all due respect (pun intended!), respect can’t be taught like mathematics. Building a respectful workplace, like building respect in your home or community doesn’t come from a training program. Respect isn’t about speaking to each other nicely or holding hands or hugging each other. While we could all use a refresher in good manners, respect goes much deeper than techniques or even behavior.

If you want improve a disrespectful workplace you have to get to the root cause of the problem. A respectful workplace is achieved – and sustained – through one critical element: respect for yourself. When you have self-respect you won’t tolerate bullying, inappropriate, disrespectful comments, or people acting unprofessionally. You have the same standards for yourself as you expect from others. When you have respect for yourself you don’t demean others or act in ill-mannered ways. You have better things to do with your time, and you have no interest in being disrespectful to others. You won’t find yourself entangled in hurtful, useless and hurtful arguments. And you won’t let others disrespect you.

Here are four strategies for increasing your level of self-respect. Just as anyone can be a leader, anyone can put these into practice, beginning today. As you do, notice the positive impact and benefit to your workplace by increasing the respect around you.

  • Never make a promise you aren’t prepared to keep. Self-respect, like confidence, is an outcome of right choices, not a prerequisite. Learning to keep promises, whether it is to your child to attend his baseball game or to yourself to keep up good health habits, results in personal integrity. Keeping promises to yourself and others, even in the face of discomfort and the tendency toward complacency, gives you confidence to get through the hard times. As the late Stephen R. Covey used to say, private victory precedes public victory.
  • Create focus in your life. Clarity around your highest values, a sense of purpose, daily disciplines around your health, and an ongoing personal development plan are all ways that contribute to how you feel about yourself. People who respect themselves take care of themselves. And they spend their time being of service to others. When you start paying attention, you will notice that people with focus and clarity in their lives aren’t part of the gossiping crowds. They don’t have time for complaining or blaming others or being a part of disrespectful conversations. They are too busy focused on being useful in the world.
  • Take the high ground. If you are wondering why people yell at you or degrade you or act in disrespectful ways, it’s simple. Because you let them. You don’t have any obligation to tolerate disrespectful behavior. You don’t have to become lazy even if the people you work with are lazy. You don’t have to get involved in ill-mannered arguments. A leader I have high regard for told me once, “Never argue with an idiot because they will bring you down to their level and beat you with experience.” Live on the foundation good principles, even if the people around you don’t appreciate it. Do the right thing, because the right thing will make things right inside of you.
  • Be a light, not a judge. The disciples of a Hasidic rabbi approached their spiritual leader with a complaint about the prevalence of evil in the world. Intent upon driving out the forces of iniquity and darkness, they requested that the rabbi counsel them. The rabbi’s response was one that can help us all come to grips with the malevolent forces of darkness that at times seem to surround our world. The rabbi suggested to his students that they take brooms, go down to the basement, and attempt to sweep the darkness from the cellar. The bewildered disciples applied themselves to sweeping out the darkness, but to no avail. The rabbi then advised them to take sticks and beat vigorously at the darkness to drive out the evil. When this likewise failed, he counseled them to again go down to the cellar and to protest against the evil. When this failed as well, he said, “My students, let each of you meet the challenge of darkness by lighting a lamp.” The disciples descended to the cellar and kindled their lights. They looked, and behold! The darkness had been driven out.

Self-respect doesn’t guarantee that others will treat you with respect. What it does do is guarantee that you won’t tolerate disrespect. When disrespect is no longer tolerated, it will soon cease to exist.

I’d love to hear from you about some of your organizational challenges if you are working in a disrespectful workplace or relationship. Send me your thoughts on my contact page. I’d be glad to schedule a complimentary ½ hour session to discuss your situation.

Four Ways To Be a Good Leader By Being A Good Person

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John Coltrane, the great American jazz saxophonist and composer, once said that to be a better artist you have to be a better person. He could easily have been talking about leadership. It’s not about your title; it’s about who you are as a person. And you can be a better leader by working on being a better person. You must be, before you can do. To accomplish much, be much. The doing must be the expression of the being. It is foolish to think that we can accomplish much without first preparing ourselves by being honest, caring, unselfish, and trustworthy.

Leadership is about creating results through others, while helping people around you grow and flourish – without the use of positional power. It’s about presence, not position. The question is: Where does that sense of presence come from? How does one develop that presence? After years of research and observation, I’ve come to understand that sense of presence comes essentially from being a good person. It’s that easy, and it’s that difficult. Here are a few ways to develop your leadership presence by being a good person:

  1. Earn the respect of others through self-respect. We’ve all met people who are bright, talented, competent, and good at making deals, but something about who they are as a person got in the way of all their ability. Certain abilities belong on a resumé, and certain virtues belong in a eulogy. If you think about it, it’s the qualities written in a eulogy that are the ones that truly matter when it comes to earning trust as a leader. People of strong character are integrated human beings.
  2. To lead you have to connect. To connect, you have to care. You can’t fake caring, just like you can’t fake character. When coaching an executive and discussing possible reasons for the lack of results from his team I asked, “Do you care?” he kept going on about his frustration for the lack of accountability on the team and the poor attitude of his employees. I pushed further, “I know you care about results, but do you care about the people around you? Do you care about what matters to them, about their families and their values and their unique gifts?” After a long pause he shrugged his shoulders and said, “No, not really.” I then suggested he do his organization and himself a favor and step down from the responsibility of management. People don’t care how much you know until they know how much you care. Leadership is a largely a matter of caring about people, not manipulating them.
  3. Centered leaders know their worth, strength, and security comes from within. Because they don’t define themselves by their external environment, they can remain calm in the midst of the storms, secure in the midst of failure, and keep perspective in the midst of success. Centered leaders are guided by an internal compass based on their own values and their own approach to life rather than the fleeting opinions of others or comparisons to others. They are focused on what matters and are able to go within and find inner strength, wisdom, and stability, even in the midst of a demanding external world.
  4. A commitment to contribute beyond yourself, whether it’s across the world or across the corridor, makes a great leader. Bill Gates and his wife, Melinda, have devoted much of their energy to global development philanthropy. While in Ottawa to discuss overseas aid with the Canadian government, he said, in part, “In countries such as the U.S. and Canada, where a lot of people are doing quite well, the question is: Can you take your loyalty and your values and go further than yourself and your family, even beyond your region and your country? Can you have, as a member of the human race, the idea that you would volunteer time or your voice, or whatever means you have to give? … people want to be associated with more than their own success – they want to have knowledge and a sense of progress that they contributed to [something beyond themselves]… We call that our ‘global citizenship’ movement.” Bill Gates understands that being a good person means allowing your success to overflow into making life better for others.

Being a good leader by being a good person cannot be taught in a leadership course or from a textbook. But it can be learned. It can be developed. My dad would say that it can be caught even though it can’t be taught. It means your motive is do good by being good. And it amounts to leading well by living well.

Integrity: Be An Integrated Human Being

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In my leadership development programs I teach that if you want to make a positive impact on the world, your most important goal as a leader is to be an integrated human being. Being integrated means living with integrity. Integrity comes from the word integer, which means wholeness, integration, and completeness. Integrity is about integrating your inner life with your outer life. Gandhi said that, “A person can not do right in one department of life whilst they are occupied in doing wrong in any other department. Life is one indivisible whole.” Because life is not compartmentalized, any area in your life where you breach integrity impacts every other area.

Dr. Henry Cloud defines integrity as, “the courage to meet the demands of reality.” He wrote a great book by the same title. Consider some of the ways people “go around” difficulties in front of them, and what the price is, personally and collectively, for these choices:

  • A recent study showed that 82% of the top 10% of academic students in the US said they cheated to get there. 70% of them said they turned in someone else’s work.
  • A group of high school athletes were asked, “If you were given a drug that would guarantee you a gold medal at the next Olympics, knowing it would kill you in five years, would you take it?” 68% said, “Yes.”
  • You spend more than you earn and end up living on credit card debt, trying to prove to yourself or others that you have more money than you actually have.
  • Weight lifters know about compromising the integrity of a lift by “cheating” when lifting a weight by “jerking” it up, appearing that you can actually lift more than you would if it was done properly. This is going “around” the lift rather than “through” it with the intent to make an impression.
  • You pretend to be putting in a full day’s work but are actually occupying a good part of the day surfing the internet.
  • People loose trust and confidence in themselves and seek to regain it through entitlement rather than applying the work required to rebuild themselves.
  • You avoid following through on a promise because it became “hard” to keep.

To master integrity, ask yourself three questions consistently:

  1. Are you being honest with yourself? Are there any areas of your life where you are lying to yourself? Are you struggling with an addiction that you aren’t facing? Do you have an issue with anger or control that is hurting someone else? Are you neglecting an area in your life that is important you? Are you living in alignment with what you say that you value? Self-respect and inner peace flow from a clear spring. If you don’t have honesty with yourself you will find that the relationships you are in – at work and at home – will all be contaminated. You don’t have to be perfect to be honest. But have the courage to take a careful inventory.
  2. Are you being honest with others? I coached an executive that confessed he was having an affair. He thought he was “getting away” with it because nobody knew. Yet every member of his team, on a recent 360 Feedback exercise rated him low in terms of being trustworthy and approachable. Even though people may not be consciously aware of a person’s lack of integrity, they still know. And most importantly, you Breeching integrity leads to distortions in your relationships. Where are the lies in your life? You will inevitably hurt people when you are not honest with them. Are you hurting anyone in your life? Are you hiding the truth from anyone?
  3. Are you keeping your agreements? Corporations and lives across the country are being littered with habitual excuse-makers and blamers. Think carefully before you make an agreement. Be careful to only make agreements that are in alignment with your values and your purpose. Then scrupulously keep the agreements you make, even the small ones. If circumstances prohibit you from fulfilling your promise, let the creditor know as soon as you know, that the commitment is jeopardized. Negotiate, at that point, to minimize damages and re-commit to a new course of action. Do you honor your promises? Do you have a recovery process if you are unable to keep an agreement – while learning from the experience?

Integrity is the essence of everything successful.