Tag Archive for: effective leadership

Fostering Well-Being in Times of Mental Fatigue – The Authentic Way

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Brenda is a project manager at a large financial services company. For the past year, she has been leading a team tasked with developing a new product line on a tight deadline. She’s been working 60-70 hours/week, constantly juggling demands from her team, executive, and her clients. She has had to make numerous high-stake decisions under immense pressure. And she is a parent of three school age children.

She now feels completely drained, both mentally and physically. She’s having trouble concentrating and remembering key details. Simple tasks that were once easy now seem overwhelming. She’s getting cynical and detached from her work. She’s getting irritable with both her team and her family and lashes out at them over minor issues. Her sleep has been almost non-existent, and she relies on caffeine and energy drinks to get her through the day. And she’s on prescription muscle relaxants and pain medication for her headaches.

She’s starting to dread going into the office each morning and has considered quitting her job entirely, despite having worked so hard on this project. While this is likely an extreme case of chronic overwork, I hear versions of this story from many people these days.

What’s going on, and what can we do about it?

With fatigue and burnout, we see symptoms such as difficulty concentrating, impaired judgement and decision-making, increased forgetfulness, irritability, decreased motivation, increased mistakes, headaches, cynicism, changes in sleep patterns (e.g. insomnia), and increased absenteeism. I suggest five strategies for dealing with it:

  1.  Recognize. It takes courage to step up and be accountable. However, don’t confuse courage with the temptation of martyrdom. It takes humility – a true evaluation of conditions as they are – to truly be strong. Honestly acknowledge if you have gone from a healthy sense of tiredness that you recover from on the weekend, to real exhaustion. There’s no shame in recognizing that you are burned out. It can happen to anyone who is conscientious and loses touch with their values. Remember: self-centered, lazy sloths don’t get exhausted.
  2. Reach Out. Carrying other’s responsibilities often comes with accountable people. However, it’s not sustainable. The lone-warrior model of leadership is, in the words of Ronald Heifetz, heroic suicide. Each of us have blind spots that require the vision of others. Reach out for help from a guide.
  3. Relate. This may sound strange, but you can make friends with your exhaustion. It’s not your enemy. It’s here to teach you. If you stop long enough to get your bearings – away from the demands of the world – you can befriend your exhaustion and ask it, like you would a friend, what advice it would give you. Write down the guidance you get. It’s possible to create a relationship with, and learn from, your exhaustion.
  4. Reflect. Exhaustion means you have lost connection with your values by allowing yourself to be suffocated by the expectations of others. Getting your bearings includes reconnecting with your values. Make a list of things that are important to you. Now arrange the items in descending order of their importance. Notice where you’ve placed inner peace, well-being, or whatever you want to call it. How important is this to you? What comes before it on the list? Many responsible people don’t make themselves a priority. The way you see yourself is reflected in how you treat yourself.
  5. Renew. You don’t have to change yourself. Living authentically means simply coming home to yourself. It’s that simple and it’s that complex. The healing journey isn’t an overnight venture, but it does start with a single step. Ask yourself, “What do I need to STOP, START, and CONTINUE doing to live a life that is aligned with what truly matters to me?” “What one small decision would make all the difference?” Reflect on how you can make yourself a priority – so that your caring and commitment to others comes from overflow, not emptiness. What agreements will you make? What actions are needed? What support do you require?

Learning About Leadership vs Leadership Development

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What’s the difference between learning about leadership and leadership development?
Being in the leadership development field for many years has taught me that there’s a difference between learning about leadership and leadership development.
It’s like the difference between reading a recipe and cooking the meal. Learning about something is very different than rolling up your sleeves and immersing yourself in the experience. In this case, the difference is the growth experience gained from leadership development versus simply the knowledge that there is such a thing.
Learning About Leadership
  • Listening to a podcast or audio book on an aspect of leadership that interests you.
  • Watching an inspiring TED Talk or YouTube video.
  • Reading a thought-provoking book on leadership.
  • Hearing a good speaker on leadership.
  • Attending a seminar that comes up on your social media feed.
Leadership Development
  • Making a conscious decision to grow as a person and leader.
  • Taking time to get honest feedback on your leadership.
  • Clarifying the gaps between your current reality and your desired future.
  • Defining your goals as a leader.
  • Determining the biggest source of growth in your life.
  • Mapping a plan for your development to help close the gap(s) you identify. This plan could include coaching, a leadership course, and some support and accountability to keep you on track.
We’ve never had more access to information on leadership, but what have you done lately to invest in your own leadership development?
This past month I facilitated our eighth Authentic Leadership Academy, a transformational leadership development experience.
The Academy is built around three fundamental principles:
  1. Inner harmony precedes outer harmony. Everything flows from inner well-being.
  2. There’s a difference between secondary and primary success. Secondary success has to do with position, popularity, public image, and profit. Primary success is about the person you become on the journey. It’s important not to confuse the two.
  3. Connecting with your true nature and expressing it consciously in your life and work requires the greatest amount of change and makes the greatest amount of impact.
The recent Academy was a manifestation of these principles. We created a community of incredible difference makers who were deeply connected to their humanity. Being with these leaders for three days reinforced my belief that being a good leader is, first and foremost, about being a good person.
What was particularly inspiring was observing the growth of participants who came with their teams, knowing that they can take the learnings back to their organizations.

How to Attract and Retain Talent in a Labor Shortage

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After a recent team meeting, I realized I have not been practicing what I preach. We have been so busy these days taking care of clients, filling programs, training SAGE Forum facilitators, keeping our website current, developing marketing initiatives and more – that I have neglected to ensure that we are achieving the authentic alignment so critical to our success.
From my years of experience and observation, I have come to recognize that authentic alignment is the key to attracting and retaining talent. As we navigate challenges from a global pandemic, economic crisis, and high rates of retirement, we face a deeper challenge that’s difficult to see, yet lies at the heart of all others— supporting our people to acknowledge and fulfill their authentic selves. Our deepest calling is to find fulfillment and satisfaction along our path of authentic service and our workplace can provide the perfect opportunity realize this calling.
They say that race car driving is often won not on the track but in the pit stop. In our workplace it is in the pit stop that we take a pause to ensure there is an authentic alignment, an alignment of our values, unique talents, and purpose, with what the organization requires. However, we are usually so focused on driving on the racetrack, we aren’t taking time for a pit stop.
The pandemic was one giant pit stop of self-reflection and even a time to get out of the rat race altogether for some. Indeed, more than 300,000 Canadians have already retired so far in 2022, according to Statistics Canada, up from 233,000 last year. Plus, the number of people nearing retirement age is higher than ever – more than one in five Canadians of working age are between 55 and 64 years old. With the average age of retirement now 64, many more Canadians are set to leave their jobs.
I bellieve that this migration of workers out of the workforce indicates that we haven’t ensured an authentic alignment along the way. If we don’t stop to ensure an alliance between their hearts and the work they do, should we be surprised if one day our people resign? Maybe instead of being surprised that people leave, we should be surprised that they stay.
It’s no secret: there’s a mismatch between what employees deeply desire and what the current workplace is providing. We can realize the importance of culture and let people know that they are valued and appreciated. We can offer a competitive salary and benefits package. We can offer opportunities for development. We can promote a healthy lifestyle and encourage work/life balance and a flexible, hybrid workplace. We can administer yet more employee engagement surveys and keep working at communicating openly and frequently. We can address burnout and mental health challenges and offer effective exit interviews.
While all these actions may make an increment of impact, unless we address the issue of authentic alignment, retention of talent will remain elusive.
I propose that we use “pit stop conversations” and “pit stop agreements” to foster authentic alignment and offer here some sample questions for your onboarding or ongoing relationships.
Pit Stop Conversations:
  • Our mission is focused on… Why is this mission important to you? What meaning does it have for you?
  • Our values are focused on… How were these values formulated in your life? How do they align with your own personal values?
  • How do you define success in your work – and in your life?
  • Describe your ideal workday… What would you be doing throughout a day in your ideal job?
  • Answer this question: “I’m happy when…” (at work and away from work). How does your ideal workday align with what we are offering you here?
Pit Stop Agreements:
  • Here are the behaviors we expect from every team member (including us, as leaders) that demonstrate our values… Can we count on you to behave this way here? Here’s what you can count on from me…
  • What expectations do you have of us to ensure you will stay engaged? What is the best way to talk to each other if we aren’t meeting each other’s expectations?
  • What agreements would we make to each other?
  • What kind of environment do you need to inspire you to come to work every day? What do you see as the leaders’ responsibility to make that happen? What do you see as everyone’s responsibility to make that happen?
  • Have you ever worked in an organization where leaders did not demonstrate their values? How was that experience? We don’t want that to be your experience here. How can we work together to ensure that we live these values?
  • What are things I do that make it hard for you to support me?
Wrapping up
The pandemic and current world disruptions have provided fertile ground for reflection. Many are examining the meaning of their lives and where their work fits into the larger context of their existence. If we, as leaders, don’t take the time to pause and have pit stop conversations and make pit stop agreements, we will continue to have a challenge keeping our best people. While the answers to these questions are not always clear, and we must respect that not everyone wants to be this open with their boss, it’s on every one of us to care enough to earn the trust of those under our care and understand and support their deepest calling. Ensuring authentic alignment requires continual intention, investigation, and vigilance.

Knowing Your Authentic Self

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At the conclusion of my book, The Other Everest: Navigating the Pathway to Authentic Leadership, I tell a Sufi story about a pregnant tigress who chases a flock of goats in search of a meal. As she pounces upon them, she brings on the birth of her baby as well as her own death.
After returning to their grazing place, the goats found the just-born tiger cub and his dead mother. They adopt the little guy and, surrounded by goats as his only models, he began to believe he was one. He learned to bleat and eat grass, even though the grass was very hard on his digestive system.
Months later a male tiger chased the flock, and as they scattered, only the young tiger was left to stand helplessly and bleat.
“What are you doing living with goats?” the tiger asked the young feline.
When the little tiger responded with, Maaaaa, and started nibbling grass, the big fellow was mortified and carried him to a pond. For the first time, the young tiger saw his face in the reflection. When the big fellow gave a roar, the young tiger could only bleat, and the elder tiger said, “No, you have to roar like a true tiger!”
After several attempts, the young fellow could roar fully with the sound of a tiger. That deep, loud roar is what the Sufis say is equal to one human being who discovers his true nature.
As authentic leaders, we must decide if we want to live a mistaken life or live the life we are destined for. The decision to live in alignment with our true nature means deepening our self-awareness.
A commitment to awareness – the will to understand – is a central pillar of authentic leadership. The 75 members of the Stanford Graduate School of Business’s Advisory Council unanimously agreed that self-awareness is the most important capability for leaders to develop.
So, how is self-awareness developed? While attending presentations, reading or listening to books, and investing in leadership training is useful, self-awareness ultimately involves deep personal honesty and asking and regularly answering the hard questions. Self-awareness is like fitness – you don’t get there by going to the gym once a year. It’s a daily habit.
But unlike fitness, self-awareness can’t be done alone. While personal reflection is a component of self-awareness, it’s not sufficient. You can’t see what you can’t see. Your gifts and your blind spots are too close to you for you to be aware of them. You can’t see yourself accurately through your own lenses. A mirror – in the form of a guide, community, confidant, or mentor – is essential to see yourself.
And that’s why I’m excited to be launching the SAGE (Self Awareness Group Experience) Forums.
It consists of a group of ten to twelve like-minded leaders who meet in a virtual four-hour session each month and potentially once a year in a retreat. The group is facilitated by one of our trained and experienced leaders, designed to offer a safe and supportive community to discuss how to authentically navigate any of the issues and opportunities you face.
We sincerely hope you will consider applying for this life-changing program.

How To Deal With a Psychologically Unsafe Workplace – The Authentic Way

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For those who were able to attend our webinar on Psychological Safety we want to thank you for attending and for the overwhelmingly positive responses. If you missed it, here is the link: https://youtu.be/80oVGPcXimc
Please pass along this link to anyone you believe would find value from it. Our hope is that it will generate some productive dialogue with your team and the people in your life.
The number one question we received from the webinar is, “How do you effectively deal with a psychologically unsafe workplace?”
Here are ten suggested strategies. We get it. You’re likely busy today. If you don’t have time to read all these go straight to the last one.
We sincerely hope to see you in the upcoming Masterclass.
Know you aren’t alone. When you are in an unsafe situation and feel like you can’t be honest, it’s natural to feel isolated and alone. However, in reality, everyone meets this kind of experience at some point in their life and chances are many of your colleagues are dealing with the same experience. You’ll want to resist the tendency to create a “culture of complainers,” but it is important to create a support network – people who provide encouragement and who challenge each other to take responsibility to change.
Be honest about the avoidance and assess your investment. Reflect on how you have avoided facing the reality of the situation. Hiding is an understandable and human response, done in a variety of ways: gossiping, complaining, blaming, or simply withdrawing. Although it is safe for a while, the problem with hiding is that you stay stuck wherever you are hiding. Honestly and carefully evaluate if you are committed to facing this. It is a risk to courageously stand up in any relationship that does not feel safe. We can’t promise that this will be an easy, comfortable journey or that it will result in a transformed workplace or relationship. What we can guarantee is that you will come out of it a better, stronger person.
Connect before you expect. This is a fundamental leadership principle that we teach in all of our leadership programs. However, it doesn’t only apply to your team or to the important relationships in your life. It can also apply to people that you don’t feel safe around. Before going any further, be sure that you have done everything you can as far as encouragement, appreciation, recognition, and commitment to your work.
Identify precisely what you don’t feel psychologically safe about. Ambiguity is a formula for mediocrity. If you are going to change something, you have to shift from a vague, inarticulate emotion to a well-defined understanding of the problem. For example, do you feel judged, dismissed, or evaluated unfairly – and if so, how? Do you feel someone is bullying or harassing you – and if so, what exactly are they doing? Do you feel that someone in a position of authority is expecting something from you that compromises you in some way – and if so, what exactly are they demanding? Do you feel like your ideas are not respected and valued – and if so, how?
Distinguish between safety and security. Safety is not the same as security. Safety is external in that it originates from the environment around you; security, on the other hand, is internal. It originates from within you. While the line between the two is sometimes muddled, be careful that you don’t expect your boss to make you comfortable, secure in your position, or happy. Facing some discomfort, increasing your confidence, and growing your job satisfaction are on you, not your boss.
Face the lack of safety responsibly. Approach the person you don’t feel safe around, or your manager, with both honesty and personal responsibility. This means being as precise as possible about what is happening – without blame and without compromising who you are. Express your commitment to do your part to learn from the experience and to make the necessary changes on your end, without diminishing your self-respect.
Control what you can. It’s never a good investment of time or energy to attempt to change another person. If you set out to change someone else, you’re destined for frustration and despair. It’s simply not realistic. That said, although we can’t completely control the world around us, we can influence how we act within it and the way we react to it. Each person’s behavior impacts the formation of an organization’s culture, and your small, seemingly insignificant contribution does matter, even though its impact might not be immediately apparent.
Ask for an agreement. While listening to the response to your concerns and requests, at some point you need to identify a clear request and get a well-defined agreement as to whether the person you don’t feel safe around will make the necessary changes. What is within your sphere of influence is to identify a request and seek an agreement to respond to that desire.
Weigh your options. If there is no good will, the responsibility lies on you to assess whether it supports your self-respect to stay in that relationship. One option is to leave. Another is to decide to leave at a later date. Another option is to stay as authentic as you can be and remain in the relationship even if it isn’t 100% safe. Another option is to continue to hide in a toxic situation and avoid facing the reality. What’s important is to recognize that the choice lies in your hands.
Assess your growth – and persist. Every challenge creates a growth opportunity. While you may find yourself saying, “Enough already! I’ve had enough growth opportunities this past year to last a lifetime!” keep your chin up and keep walking. Know that if you are committed to staying authentic, growth will be your reward. Dag Hammarskjöld, the Swedish economist and diplomat who served as the second Secretary-General of the United Nations, put it this way: “When the morning’s freshness has been replaced by the weariness of midday, when the leg muscles quiver under the strain, when the climb seems endless, and suddenly, nothing will go quite as you wish – it is then that you must not hesitate.”
A psychologically unsafe workplace is not something anyone should have to tolerate, but unfortunately this is the reality for far too many. For committed leaders, creating a psychologically safe workplace is among the most important steps you can take. For those grappling with how to deal with the situation, sometimes the best you can do is to honestly face your emotions and find a residue of growth. What’s important is your own self-respect. Don’t let anyone take this from you.
Feel free to reach out to us for support or guidance.

AUTHENTIC LEADERSHIP: Using Deficiency to Earn Credibility

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A leader can be defined simply as a person who has followers. Not followers in the conventional sense of being subservient, compliant, or submissive. And not necessarily social media followers. Leaders have followers in the truest sense: they follow not because they have to but because they want to. They follow by seeking your advice, looking up to you, respecting your opinions and perspective, and working with you to produce results. They follow by trusting. True followers are engaged and committed.

True leadership development, then, is about becoming a person that’s worth following. It’s about attraction rather than promotion. And if you don’t know how to attract people to follow you when you don’t have a title, don’t expect a title to make it happen for you. You can get promoted to being “boss,” but you have to earn the right to be called a leader.

So, titles don’t make you a leader. What they do make is your flaws and deficiencies immediately visible and transparent. You don’t have to be vulnerable to show others your imperfections. Those around you already know them. With the position of leadership comes the responsibility of letting your people know that you are aware of what they already know. “Here are my flaws. Here are your flaws. And here’s what we are going to do to cover each other off because we have each other’s back…” For example, if interpersonal relationships aren’t your strength, let others know that you know this. Then acknowledge the people on your team who are good with people and give them the space and support to express their abilities for the betterment of the team.

This level of self-awareness is a critically important ability for leaders to develop. Everyone already knows you have flaws. The question is, “Do you know it?” If you want to be a credible leader who is capable of influencing others and inspiring others to follow you, you must acknowledge and be open to looking at your weaknesses.

If you do it right, leadership is a voyage of self-discovery. Make sure you know this before you get promoted and make sure you tell people this when you promote them. Authenticity does not mean perfection. It means embracing the brokenness as an integral part of life. If you want to live an unexamined life and avoid having all your flaws on public display, don’t become a leader!

This is a huge failing of many organizations. Historically, we promote people based on their professional or technical competence and ability to be an individual contributor. In the midst of the tyranny of the urgent, not enough rigor is put into assessing potential leaders’ ability to inspire followers and then supporting them on their voyage of self-discovery. Some people should never be put in a position of leadership. Desiring a raise or a promotion are simply not strong enough criteria for the arduous work of leadership.

Here are four ways to earn credibility in the face of deficiencies:
1) Be committed to self-discovery and self-awareness. If you don’t want your flaws on public display and if you aren’t dedicated to working with your deficiencies and coming out the other side a better person, then accept, with all due self-respect, that leadership is not for you. There is plenty of important work in the world that doesn’t involve leading others.

2) Be open about your weaknesses to those impacted by them, what you plan to do about them, and how you need others to compensate for your flaws. This gets to the heart of authenticity. Your flaws are already known to people whether you acknowledge them or not. It’s about being open about it and willing to answer the question, “What are you going to do about it?”

3) Don’t avoid leadership because it’s tough. Just know what you are in for. Go through it, with all its pains. Leadership, like love, hurts. But if you are committed to making a difference and to making the world a better place through your influence, it doesn’t matter. All those hurts strengthen you.

4) When you see leadership ability in others, don’t hesitate to a) acknowledge it; and b) encourage it. Leadership doesn’t start with people who have a title. It starts with instinctively knowing how to inspire people around them. Leadership about presence, not position. Let’s do a better job of recognizing leadership in ourselves and others.

If you are committed to be a better leader through increased self-awareness and a stronger, clearer purpose and presence, and could benefit from a community of support with other authentic leaders, then I invite you to join me for a renewed perspective on leadership and a life-changing experience at our public workshops at the Banff Centre. Check out my website for information: www.irvinestone.com