For those who were able to attend our webinar on Psychological Safety we want to thank you for attending and for the overwhelmingly positive responses. If you missed it, here is the link: https://youtu.be/80oVGPcXimc
Please pass along this link to anyone you believe would find value from it. Our hope is that it will generate some productive dialogue with your team and the people in your life.
The number one question we received from the webinar is, “How do you effectively deal with a psychologically unsafe workplace?”
Here are ten suggested strategies. We get it. You’re likely busy today. If you don’t have time to read all these go straight to the last one.
We sincerely hope to see you in the upcoming Masterclass
Know you aren’t alone. When you are in an unsafe situation and feel like you can’t be honest, it’s natural to feel isolated and alone. However, in reality, everyone meets this kind of experience at some point in their life and chances are many of your colleagues are dealing with the same experience. You’ll want to resist the tendency to create a “culture of complainers,” but it is important to create a support network – people who provide encouragement and who challenge each other to take responsibility to change.
Be honest about the avoidance and assess your investment. Reflect on how you have avoided facing the reality of the situation. Hiding is an understandable and human response, done in a variety of ways: gossiping, complaining, blaming, or simply withdrawing. Although it is safe for a while, the problem with hiding is that you stay stuck wherever you are hiding. Honestly and carefully evaluate if you are committed to facing this. It is a risk to courageously stand up in any relationship that does not feel safe. We can’t promise that this will be an easy, comfortable journey or that it will result in a transformed workplace or relationship. What we can guarantee is that you will come out of it a better, stronger person.
Connect before you expect. This is a fundamental leadership principle that we teach in all of our leadership programs. However, it doesn’t only apply to your team or to the important relationships in your life. It can also apply to people that you don’t feel safe around. Before going any further, be sure that you have done everything you can as far as encouragement, appreciation, recognition, and commitment to your work.
Identify precisely what you don’t feel psychologically safe about. Ambiguity is a formula for mediocrity. If you are going to change something, you have to shift from a vague, inarticulate emotion to a well-defined understanding of the problem. For example, do you feel judged, dismissed, or evaluated unfairly – and if so, how? Do you feel someone is bullying or harassing you – and if so, what exactly are they doing? Do you feel that someone in a position of authority is expecting something from you that compromises you in some way – and if so, what exactly are they demanding? Do you feel like your ideas are not respected and valued – and if so, how?
Distinguish between safety and security. Safety is not the same as security. Safety is external in that it originates from the environment around you; security, on the other hand, is internal. It originates from within you. While the line between the two is sometimes muddled, be careful that you don’t expect your boss to make you comfortable, secure in your position, or happy. Facing some discomfort, increasing your confidence, and growing your job satisfaction are on you, not your boss.
Face the lack of safety responsibly. Approach the person you don’t feel safe around, or your manager, with both honesty and personal responsibility. This means being as precise as possible about what is happening – without blame and without compromising who you are. Express your commitment to do your part to learn from the experience and to make the necessary changes on your end, without diminishing your self-respect.
Control what you can. It’s never a good investment of time or energy to attempt to change another person. If you set out to change someone else, you’re destined for frustration and despair. It’s simply not realistic. That said, although we can’t completely control the world around us, we can influence how we act within it and the way we react to it. Each person’s behavior impacts the formation of an organization’s culture, and your small, seemingly insignificant contribution does matter, even though its impact might not be immediately apparent.
Ask for an agreement. While listening to the response to your concerns and requests, at some point you need to identify a clear request and get a well-defined agreement as to whether the person you don’t feel safe around will make the necessary changes. What is within your sphere of influence is to identify a request and seek an agreement to respond to that desire.
Weigh your options. If there is no good will, the responsibility lies on you to assess whether it supports your self-respect to stay in that relationship. One option is to leave. Another is to decide to leave at a later date. Another option is to stay as authentic as you can be and remain in the relationship even if it isn’t 100% safe. Another option is to continue to hide in a toxic situation and avoid facing the reality. What’s important is to recognize that the choice lies in your hands.
Assess your growth – and persist. Every challenge creates a growth opportunity. While you may find yourself saying, “Enough already! I’ve had enough growth opportunities this past year to last a lifetime!” keep your chin up and keep walking. Know that if you are committed to staying authentic, growth will be your reward. Dag Hammarskjöld, the Swedish economist and diplomat who served as the second Secretary-General of the United Nations, put it this way: “When the morning’s freshness has been replaced by the weariness of midday, when the leg muscles quiver under the strain, when the climb seems endless, and suddenly, nothing will go quite as you wish – it is then that you must not hesitate.”
A psychologically unsafe workplace is not something anyone should have to tolerate, but unfortunately this is the reality for far too many. For committed leaders, creating a psychologically safe workplace is among the most important steps you can take. For those grappling with how to deal with the situation, sometimes the best you can do is to honestly face your emotions and find a residue of growth. What’s important is your own self-respect. Don’t let anyone take this from you.
Feel free to reach out to us for support or guidance.