Tag Archive for: Articles by David Irvine

A RESPECTFUL WORKPLACE – Holding Each Other Accountable To Create One

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Just about every organization will have respect, in one form or another, as one of their espoused values. We are told that a respectful workplace is one where all employees are treated fairly, diversity is acknowledged and valued, communication is open and civil, conflict is addressed early, and there is a culture of empowerment and cooperation. This all sounds wonderful, but there still remains far too much bullying, intimidation, and incivility in workplaces where people spend much of their lives.

So what is your process of ensuring that the value of respect is actually manifested in your culture? Respect is one of those platitudes that receive a great deal of attention, but are you ensuring that it is actually lived – both at work and in your family?

I have a passion for accountability and below is a suggested process for holding yourself and others accountable for living any value that you wish to instill in your organization. I’ll use respect as an example.

Step 1. State your intent. When I open a workshop I make it very clear that respect is a value that I hold to be vitally important in my work. I then state that if anyone perceives in any way that I am not respectful of any person within the group, they can call me out on it – either personally or publicly. As a positional leader, you have to lead the way to make your intention clear. You set the tone. You must model the way.

Step 2. Turn values into behaviors. Unless you can clearly measure a value, you can’t hope to hold anyone accountable for living it. And a way you make a value measurable is to describe in precise terms, the exact behaviors that demonstrate the value, along with the results that the behaviors should bring about. In my workshop example, I tell participants that, “all my behaviors need to leave you feeling 1) safe – free to be who you are, and 2) better about yourself. If you don’t feel safe, and if your confidence is not enhanced by our time together, then I am not living the value of respect. And if this is the case, I invite you to bring it to my attention at any time, either privately or publically. I promise no repercussions for having the courage to do so.”

Step 3. Turn behaviors into agreements. Accountability is the ability to be counted on. By making an agreement that you will act with respect in the behaviors you described, you create a condition for success. What you agree to must be perceived by everyone as acting in alignment with your espoused values (in this case, respect). This is why every agreement must be accompanied by a support requirement. The support you require is that people bring it to your attention if there is a perceived incongruence. To cultivate accountability, you have to make it safe for people to have conversations.

Step 4. Continually reinforce your intent. If you are serious about creating a respectful workplace, then shine a light on respectful actions whenever you have the opportunity. Catch people being respectful. Describe what you saw in their behavior that was respectful and how it aligns with what you are committed to build. Before you start your next meeting, take five minutes to hear a story about how someone on your team acted respectfully. You, as a leader, will need to model the way by wandering around and identifying and tracking respectful behavior. Lead by telling the story first, until others have the trust and confidence to start sharing what they observe.

Step 5. Follow through. There is a difference between value statements and values. With no consequences, there can be no accountability. With no accountability, all you have are empty value statements, but no real values. Recently I was helping an executive team write their value statements. Respect was on the top of the list. We then clarified exactly what respect would look like on this team, what we all agreed to do to act respectfully, and what the organization could expect – and require – in terms of respectful behaviors. We then started to talk about one of the senior sales people who out sells everyone but is the most disrespectful person in the organization. After considerable discussion, I explained, “You don’t have to fire him, but if he continues to behave disrespectfully, and you keep him on as a sales person because of his sales competence, I suggest you cross off the value of respect and replace it with profit, because that is what you are telling your organization you ultimately value.”

Everyone wants a respectful workplace. Using these five steps can get you there. It’s imperative to remember that a respectful culture begins with self-respect. Anyone who abuses others doesn’t value himself or herself, and people who respect themselves have no tolerance for disrespect.

Most importantly, leadership means making it safe to have the conversations while ensuring there are no repercussions. Being respectful isn’t about being perfect or pretending to be flawless. Instead, it’s about acknowledging mistakes and being willing to talk about perceived incongruences. Respect means supporting each other to grow and develop in an environment that fosters mutual learning. Remember, we all have bad days or moments when we need the occasional reminder to stay vigilant.

AN UNDERVALUED VIRTUE CALLED GRIT – The Power To Persevere In The Pain

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When the morning’s freshness has been replaced by the weariness of midday, when the leg muscles quiver under the strain, the climb seems endless, and suddenly, nothing will go quite as you wish – it is then that you must not hesitate.
– Dag Hammarskyold

 

In the classic 1969 Henry Hathaway movie,True Grit, John Wayne plays a drunken, hard-nosed U.S. Marshal who helps a stubborn teenager track down her father’s murderer. In true John Wayne fashion, he demonstrates a most valued virtue: grit. It’s a short word with great power. Grit is tenacity, perseverance, stamina, sticking with the task at hand day in and day out, not just for the day or the month or the years, but for as long as it takes. Grit is about passion and purpose and persistence. Grit is about living life as a marathon, not a sprint or a walk in the park. According to the Merriam-Webster dictionary, grit is defined as “firmness of character… an indomitable spirit.” Those with grit know that everything will be alright in the end, and if it’s not alright, it is not yet the end.
It’s easy to start, but it takes grit to finish. While authenticity in leadership is learning to connect, to be vulnerable and open and humble, it doesn’t mean that you don’t have a spine. Leadership without backbone, without grit, isn’t leadership at all. Leadership means, at times, the toughness to stand for something, the toughness to finish, and the toughness to refine our soul with the sandpaper of hardship.
When my grandfather worked three jobs raising eight kids during the depression, he modeled grit. When I watch my friends, colleagues, and clients here in Alberta display courage, innovation, and tenacity to get through today’s challenging economic times, I see grit. When someone sets aside personal gain to be beside an ill loved one through a long illness, I am reminded of the value of this precious virtue. Grit means seeing the task through, not because it’s easy or comfortable or self-serving, but because it is the right thing to do.
Here are three qualities that both demonstrate – and inspire – grit:
A COMPELLING VISION
Dr. Martin Luther King Jr.’s unwavering persistence in fighting for civil rights, justice, anti-discrimination, and peace inspired a broken nation. An athlete training for the Olympics will persevere through the pain of getting up early, endure the hours of brutal workouts, and see it all the way to the end. Why? Because of the power of the dream. Thomas Edison allegedly tried 10,000 times before succeeding in his light bulb. A gritty undergraduate college student will study long into the night, night after night, with the vision of becoming a doctor. A young entrepreneur endures the challenges and setbacks of failures to find a way to bring her vision to the marketplace. A recovering alcoholic, with a vision of self-respect and a commitment to the wellbeing of his family he loves, will muster the grit to stay with he program. It’s a captivating vision, along with a profound and sustaining commitment to that vision, that inspires and awakens the human spirit.
COURAGE
Theodore Roosevelt, a true exemplar of grit, spoke of overcoming fear by embracing it with vulnerability and courage in an address at the Sorbonne in 1910.
It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, because there is no effort without error and shortcoming; but who does actually strive to do the deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement, and who at the worst, if he fails, at least fails while daring greatly…
It takes courage to dream, and even greater courage to persist in the realization of that dream. It takes courage to identify the habits that will create and realize your dream, and even greater courage to get up early and implement those habits and ignore a thousand possible excuses to stay in bed. It takes courage to keep making progress, to keep setting new standards, in the midst of the world telling you to settle for conformity and mediocrity.
Courage, however, isn’t always apparent. You can’t always see courage, nor can courage be accurately assessed by anyone else. It takes courage to finish a marathon, and sometimes it takes courage to stop. It takes courage to build a business, and it takes courage to find other priorities in your life. It takes courage to do a job right, and it takes courage to let go of perfection, and instead allow excellence to be your standard. It takes courage to get back on the proverbial horse, and sometimes it takes courage to walk away from the horse. It takes courage to stay in a relationship, and sometimes it takes courage to leave a relationship. It takes courage to love, and it takes courage to let go. Courage, a quality vital to grit, is developed with practice and identified by a well-tuned conscience.
CARING
Jeff Clark, President of Kitchen Partners Ltd. in Edmonton believes, “there are two kinds of people in the world: ‘me’ people and ‘we’ people.” My conversation with him got me thinking that ‘me’ people turn grit into greed. Without the ‘we,’ without humanity and a dedication to the greater good, grit turns into obsession and narcissism. Grit without caring isn’t grit at all. Grit without compassion is bullying and tyranny.
Grit combined with caring is character. As I write in my book, Caring is Everything, caring enriches every facet of our lives. Grit is caring enough about someone or something to persevere. Grit is caring so much that you’ll do whatever it takes. If you care enough, you will find the grit. If you can’t find it in you to dream, maybe all you need to inspire grit is to care.
Grit, like other qualities of character, cannot be “taught” to others like you teach algebra or organic chemistry. Grit, however, can be “caught.” It can be discovered. It can be fostered in the cultures where we work and live if we take the advice of Albert Schweitzer, the theologian, philosopher, and physician:

“Example is not the main thing in influencing others, it is the only thing”.

A New Year’s Message from David

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I’ve been wondering what it is about New Years and the desire to make resolutions. Sure there is the tradition and the date on the calendar that gives us a perception of starting anew. But there is something else going on, a desire inside of us to keep getting better, to evolve, to give more. And the start of a new year seems to be a good place to start.

This Year Will Be The Best Year Of My Life

This year will be the best year of my life.

It will be a return to enjoying the simple things like family & friends.

It will be the year of less complaining & more appreciating.

This year I will dance more, laugh more & love more.

And be healthier than ever because of it.

I will live more consciously, deliberately, joyfully.

(Excerpted from the poem “This Year” by Steward St. John)

Kier Barker cited this poem when we spoke together at a conference a few years ago. Kier was born with spina bifida. His parents were told that there was no point in taking him home as he would live less than a week. Kier is now in his 60’s and doing well. He has faced and conquered immense challenges in his life and he is an inspiration to all who know him. A note on Kier’s website says: “Life isn’t about waiting for the storms to pass; it’s about learning to dance in the rain.”

The year 2016 brought me a few storms. My brother, Hal, continues his third year on his journey with brain cancer. Diagnosed in November, 2013, he was expected to live about eighteen months. He is still at home, being cared for by his amazing wife and dedicated caregivers. I still value my weekly visits with Hal and his courage and grace continue to inspire me.

My sister, Kate, was also diagnosed with a brain tumor last year, but thankfully, hers was operable. In December she underwent a successful surgery and had it removed. Turns out it was a Grade I Meningioma, so the prognosis is good compared to Hal’s Grade III Astrocytoma. (I’ve learned a lot about brain tumors in the past three years!) Spending time with Kate over the holidays, we reflected on how precious and brief this “candle in the wind” of life is and were reminded of how to make this the best year you have ever had:

1)   Live well today. While it’s vital to have a compelling vision and focus for the future, we are made so that we can only carry the burden of twenty-four hours; no more. If you weigh yourself down with years behind you or the days ahead of you, your shoulders will bend and your back will break. The quality of your life is determined by your relationship with the present. The way to have a good year is to decide, every day, one day at a time, to have a good day. That good day will turn into a good year and that good year will turn into a good life.

2)    Change your habits, change your life. Once you decide to live well today, it’s good to realize that all life is a series of habits. If you want good health, find out the habits of healthy people and practice emulating them, one habit at a time. If you want to build a successful business, find out the habits of successful business entrepreneurs and change your habits. If you want a good relationship, learn and practice good relationship habits. A good life is a life of good habits. Good habits can include:

  • Walk everyday in nature. The sun and the air are good medicine for tired bodies and weary souls.
  • Watch less tv and read more. Spend one hour a day reading something that stretches your mind and makes you think more deeply.
  • Get more rest. Get to bed earlier. Learn to let go of all the stuff you can’t control, and relax. Breathe.
  • Take the most important person in your life on a date once a week.
  • Start the day s-l-o-w-l-y, and create pauses during the day to stop, appreciate, and go within. If you don’t go within, you will go without.
  • Bring an attitude of gratitude to everything you do. Look for ways to be grateful during the day and ways you can help lift the life of another.
  • Make it a habit of changing the habits in your life that aren’t producing the results you desire.

3) Decide to have a good year. It isn’t what happens in a given year that makes it good or bad. It is the response we choose to what happens that makes a year good or bad. Fortunately, we have the ability to choose our attitude and our response. One of the great revelations of our time is the awareness that changing the inner attitudes of our mind can change the outer aspects of our lives. As Abraham Lincoln said, “Folks are usually about as happy as they make their minds up to be.”

Today I challenge you to choose to make 2017 the best year of your life so far. Some will think it is possible. Some may say that you don’t know what will happen in 2017 so how can you think it will be your best year ever? My reply is that my attitude and response will make it the best year no matter what happens. It is my choice.

2017 will be the best year of my life so far, and 2018 will be even better. How do I know this? Because I choose it to be. 

Caring Is Everything: Getting To The Heart Of Humanity, Leadership, And Life

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After three years of pouring my heart and soul into another publication project, I am thrilled to announce that my most recent book, Caring Is Everything: Getting To The Heart Of Humanity, Leadership, And Life has been released. This project was inspired by and dedicated to my brother Hal, who, three years ago, was diagnosed with an inoperable brain tumor.

Facing death squarely and honestly magnifies what matters most in life. Paradoxically, the realization that the life we have today won’t last forever enables us to appreciate and grasp it more deeply. During the Middle Ages, Christian monks greeted one another with the salutation memento mori. It means “remember you must die.” Thus, with every encounter, the monks reminded themselves and each other about the impermanence of life and the precious value of each moment.

My purpose for writing books has always been to learn. The seeds of this book were planted early in Hal’s journey, when I decided to take on what I have since called my “caring project,” a vision to learn all I can about the nature of caring, the variety of dimensions that it takes in one’s life, and the impact it makes in all aspects of our lives. When I wrote this book my intent was not to change the world with a message about caring, but simply to write, in the words of Wordsworth, from the “breathings of my heart.” I really just wanted to leave a legacy for my daughters and grandchildren about what I learned – and have come to believe – about the power and impact of caring in all aspects of my life. If my children and grandchildren found value in it, that was good enough for me. What happened however, is that within those “breathings of my heart” was born a vision to start a national conversation about the power of caring.
This book is an investigation into a simple but profound idea: caring is everything. The stories within shine a light on the many dimensions of caring that so often go unnoticed and unacknowledged, but are vital to organizations, relationships, and life itself. This book is for leaders at all levels of organizations and in all walks of life, health care workers, educators, coaches and mentors, family and community members, and, really, pretty much anyone who wants to offer or receive caring.
At a crucial time in human history, when countless individuals are met with violence, terrorism, and a disregard for human life, when politicians use fear to appeal to the darkest side of humanity, when so many of us are afraid, cynical, or over-committed, the need to meet these trends with caring has never been greater. Caring, the most noble of human journeys, has a pervasive, enduring influence on the wellbeing of ourselves and those around us. It permeates who we are as people, and the places where we work and live. Caring is everything.
I have put my heart and soul into this book like none other I have written. And I am proud to bring it to the world. The official launch of Caring Is Everything takes place in three locations and I invite you to join me in the celebration at any of these events:
Calgary:  November 8th, 6 – 8 PM
                 Memorial Park Library 1221 2 St SW, Calgary
Cochrane:  November 12th 2 – 4 PM
                    Legacy Guitar & Coffee Shop 214 1 St W, Cochrane
Edmonton: November 15th 6 – 8 PM
                     Audrey’s Books 10702 Jasper Ave, Edmonton
If you are not able to attend a book launch, you may order the book through my website.

SHINING A LIGHT IN THE DARKNESS: 5 Ways Caring Can Make A Difference

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It is better to light a candle than to curse the darkness.     – The Christophers

Yesterday I received a note from a good friend and client of many years. It started a discussion on how, over recent months, we have both been gravely troubled by the violence in the world, the disregard for human life and politicians using fear to appeal to the darkest side of humanity. I don’t know what’s worse: the terrorism, shootings, and how people treat each other, or the fact that we are getting used to it.

While advancing age is undoubtedly a factor in increasing one’s concern about the world, I think it is more than that. There is a call to action needed. We need to be vigilant to create positive messages, thoughts and behaviors wherever and however we can.

Here are five ways you can implement some caring in your workplace and the world around you:

  1. Show you care before you show you’re competent. There is a growing body of research that illustrates when we judge our leaders we are looking for two primary characteristics: 1) How competentthey are, and 2) How much they care. It’s human nature to try to emphasize our strengths, abilities, and credentials to demonstrate our competence. We feel compelled to show others that we are “up to the job,” by striving to present the most innovative ideas in meetings and being the first to tackle a challenge. But this approach ends up backfiring. Trustworthiness is the first thing people look for in others and in leaders. Those who project strength before establishing trust run the risk of eliciting fear, distance and disengagement. And the first step in gaining trust is showing you care. In times of uncertainty, people look to a leader who they believe has their back. Those are the people we trust. Those are the people we listen to. Before people decide what they think of the message, they decide what they think of the messenger.
  2. Don’t wait for the boss to give you recognition and appreciation. Instead, get busy givingrecognition and appreciation to everyone on your team. I am a believer in peer recognition programs. Instead of waiting for the manager to acknowledge good work, each employee is encouraged to recognize positive attributes, stories of overcoming life’s challenges, and contributions at work that make a positive difference. I know of companies where staff are encouraged to give out actual certificates that recognize specific achievements of their peers either privately or at employee recognition functions. Done respectfully and meaningfully, these methods of appreciating and acknowledging each other can go a long way.
  3. Say thank you. Gratitude has transformative power. Gratitude is the antidote to hatred, fear, and entitlement. Next time you see a police officer, take a moment and thank them for their work. Next time you see a tired cashier at the grocery store, take a moment and express your gratitude. Thank a colleague for their contribution on a recent project. It’s easy to be grateful when you get what you want. The real challenge is being grateful when you don’t get what you want. It’s not a good life that makes us grateful; it’s being grateful that makes a good life.
  4. Apologize. To be human is to err. When you make a mistake and everyone knows it was a mistake, admit it, say you’re sorry, and tell the people who are impacted how you are going to remedy the situation. Having the humility to acknowledge when we are wrong and apologize for our errors is an indicator of strength, character, and integrity. Real leadership is impossible without a willingness to apologize and acknowledge when we make a mistake. It’s an act of caring to have the courage to take an honest look at ourselves, to take a truthful appraisal of the impact of our actions on others, and to have the willingness to make necessary changes.
  5. Create a circle of trust with your team. Whether your team is an executive team in a company, a project team in your division, a board of directors in a volunteer organization, or a family, a circle of trust is a helpful tool.  It revolves around kindness and understanding of the other person’s challenges and situation. A circle of trust is a process for taking the time to understand all the relevant and salient issues leading up to any particular decision or action in the team. The circle of trust approach ensures that each person on the team gives their peers the full benefit of the doubt until they fully understand why a decision was made. Complaining or expressing off handed comments concerning any team member has a negative effect on the reputation and wellbeing of all team members. Openness, honesty, and sincere caring for each other restores a sense of dignity and compassion until each person on the team can understand the challenges of the other.

How people interact, care and recognize one another impacts our lives and our world in unimaginable ways. A little human touch makes a big difference. Each of us may only be able to impact a small piece of the world through positive behaviors and influence. But eventually, with enough of us making some effort, we well might make a difference. This world could use a helping hand from all of us.

Let’s all do our part to make the world around us just a little better. What are you doing to bring some light to this darkened world?

Three Attributes of Authenticity – It Goes Beyond “Being Yourself”

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“We are in the age of authenticity,” writes Adam Grant, in a recent New York Times article, “where ‘be yourself’ is the defining advice in life, love and career… We want to live authentic lives, marry authentic partners, work for an authentic boss, vote for an authentic president. In university commencement speeches, ‘Be true to yourself’ is one of the most common themes…”
But I think we have to understand just exactly what we mean by authenticity and “being yourself”.
If you’ve been around as long as I have, you’ll remember the children’s story of Br’er Rabbit and the Tar Baby. Br’er Rabbit, in the famous Joel Chandler Harris story of the old south, walks along the road of life, whistling and happy, until he encounters a tar baby on the side of the road who he believes is insulting him. Br’er Rabbit strikes out at the tar baby because he thinks he would not be true to himself if he were to let someone say nasty things about him. But by kicking and hitting the tar baby he ends up getting completely embroiled in the tar. He actually loses his sense of self by reacting to someone else’s evaluation of him.
Just because you are upset with someone doesn’t mean you have to confront them in order to prove your authenticity. Being authentic is not about showing your “true self” indiscriminately to the world. It’s also not about erasing the gap between who you are on the inside and what you reveal to the outside world. In fact, if you aren’t careful, this approach can easily get you enmeshed in tar. We all have thoughts and feelings and tendencies and impulses in our lives that are better left unspoken, or at best spoken only with trusted friends or confidants.
An example of this is cited by Adam Grant in his NYT article. When Cynthia Danaher was promoted to general manager of a group at Hewlett-Packard, she announced to her 5,300 employees that the job was “scary” and that “I need your help.” She was supposedly authentic. She was “being herself,” and her team lost confidence in her.
I have learned from my colleague and co-author, Jim Reger, that authentic people exhibit three fundamental qualities:
1)  Their identity and security come from within, not from someone else’s view of them. Br’er Rabbit loses his way by reacting to someone else’s opinion of him. The more we react to other people’s evaluation of us, the more we demonstrate a lack of self-assurance.
People who are dependent on others for a sense of worth spend their time and energy seeking approval, rather than pursuing their own goals. Subsequently, they fall short of their potential. They are obsessed with getting recognition from others instead of relaxing and bringing to the world who they are meant to be.
Being authentic means you are able to clarify your own values and decide what is most important to you. You are able to live your life in a way that is truly expressive of your beliefs, values, and desires. This does not mean you express yourself without regard for the opinions or feelings of others. It means, instead, that you are self-aware enough to be both honest and respectful.
2.   Authentic people are comfortable with themselves. When your worth and security come from within, you have no interest in bullying, abusing, or disrespecting others because you are at peace with who you are. When you are at peace with yourself you are open to learn, to respond appropriately rather than impulsively, and are open to the possibility of change. Authentic people are willing to re-evaluate their point of view when presented with new information.
Authenticity means a willingness to think through your position when you encounter different points of view. Authentic people are humble enough to bring curiosity rather than rigidity to their relationships. They can set their own limits while also considering the views of others. Rather than needing to defend themselves or criticizing, they respect differing opinions and are open to learning.
3.   Authentic people care. They care about their work. They care about the people around them. And they care about themselves enough to not let themselves be disrespected. Authentic people seek the betterment of all constituents. They choose service over self-interest.
The ability to clarify and pursue what you genuinely want for yourself while also maintaining close relationships with others – and respecting them to also be themselves – is one of the major attributes of an authentic person. Most of us are able to do only one of these at a time. We either conform to the culture in order to be accepted, or cut ourselves off from others in order to be ourselves. It’s a sign of authenticity if you able to walk the line between seeking both independence and connection.
Authenticity is a tall order. However, if you are sincere (you don’t have a hidden agenda for personal gain) and you are honestly striving to work for what serves the greater good people are much more apt to trust you. Trustworthiness results from authenticity.
If you are interested in assessing your own authenticity or getting some input from others on how authentic you are perceived to be, you will find a quick no-fee authenticity assessment on the home page of my website: www.irvinestone.com
If you are interested in learning more about how to be authentic and deepening your authentic presence, send me an email or contact me at: www.irvinestone.ca/contact and we’ll schedule a ½ hour complementary call to explore your options.