Tag Archive for: Articles by David Irvine

The Big Value Of Small

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According to the Greek storyteller Aesop, a little mouse ran up and down a sleeping lion who awoke, grabbed the poor helpless rodent and opened his big jaws to swallow him.

“Pardon, O King,” cried the little mouse, “Please forgive me. I promise never to climb on you again. And if you let me go, who knows what I may be able to do for you some day.”

The lion was so intrigued by the idea of a mouse being able to help him that he lifted up his paw and let the critter go. Some time later, the lion was caught in a trap, and the hunters tied him to a tree while they went in search of a wagon to transport him to the king. Just then the little Mouse happened to pass by, and seeing the lion’s sad plight, quickly jumped at the opportunity to help him. He gnawed away the ropes, setting the lion free.

We live in a society that values big. Big profits. Big paycheques. Big companies. Big titles. Big fame. Big offices. In this world of big it’s easy to get the crazy idea that you aren’t valuable if you are small, or perceive yourself to be small. But Aesop’s little tale of the lion and the mouse teaches a wise lesson. The tiny mouse is every bit as valuable as the lion. According to Aesop, importance is not based on size, but rather on the value you bring to others. It’s a simple matter of changing the context. The person who brings the most value is the most valuable.

I spoke with a good client the other day, a manager in a university, whose employees run the fitness centers, indoor tracks, pools, courts, and arenas for students. They drive the Zambonis, keep the pools clean and look after students when they come to work out or play in the facilities. And, in an institution where the academic mandate is the highest priority, these employees don’t feel valued. “All they do is keep the buildings clean, the rinks and the fitness centers maintained.”

“So that students have a chance to keep themselves renewed, refreshed, connected, and healthy amidst a busy academic life,” I concluded for her.

Who’s to say that those who provide for the health of a student and the health of the community in which that student lives are any less valuable than the professors who hand out the grades and grant the degrees. Without a healthy, well-rounded student, the degree doesn’t mean much. And without a great student experience, they are going to find other universities. Everyone is unique, and everyone has value. Everyone makes a contribution.

And each person’s unique contribution is vitally important.

Value isn’t measured by the size of your office, the size of your paycheque, or the size of your business. Value is measured by your contribution to others.

How are you making people around you feel valued? Here are five simple strategies.

  1. Believe in yourself. In order to believe in others, you have to believe in yourself. Henry Ford once said, “Whether you believe you can or you believe you can’t, you are right.” Everyone is talented, unique, and has something to offer. If you don’t believe that applies to you, then start hanging around people that believe it and soon it will start sinking in.
  2. Get moving. Don’t wait to be appreciated or valued. My dad used to tell me that waiting is not a very good strategy. Instead of waiting, bring to others whatever you expect from others. Instead of waiting to be seen as being valuable, bring more value, every day, to the people in your life. If you want to be appreciated, get so busy appreciating others that you don’t have time to feel sorry for yourself.
  3. Stop to recognize beauty. Don’t take people for granted. Especially not your best people. We’re all busy. Like beauty, you don’t see the value others bring when you’re in a hurry. Slow down. The best way to recognize value is to stop and listen to what people have to say. Listen for their opinions. Listen for their input. Listen for their wisdom. Stop every so often to recognize the beauty and the value in the people around you. Express appreciation. You never know when you may be in need of their unique talents.
  4. Create space. Just as you have to recognize the value of others, you also have to pay attention to people or projects that aren’t adding value to your life or your business. When people or projects are sucking the energy out of you or your organization, it might be time to let go and move on.
  5. Choose quality over quantity. Don’t strive to be the biggest. Instead, strive to be the best. Don’t confuse the concept of doing big things with doing great things. It’s not about making the news; it’s about making a difference. Bigger is not the objective. Bigger is a side effect – when you are committed to bring value instead of size to whatever you do.

When it comes to bringing value to others, the little things are the big things. How do you bring value to those you serve? I’d love to hear from you.

The Roots Of Employee Accountability

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“There are a thousand hacking at the branches… to one who is striking at the root.” – Henry David Thoreau

Certain species of bamboo trees in Southeast Asia grow less than an inch in four years, but in their fifth year will grow over a hundred feet. An unseen root system develops below the surface that enables the plant to support its enormous growth in that fifth year.

All systems, whether they are bamboo trees or employee accountability systems, require solid roots to be both enduring and regenerative. After all, it’s not the fierceness of the storm that determines whether we break, but rather the strength of the roots that lie below the surface. Far too many employee accountability and performance management systems don’t have a strong, established root system. Tasks are assigned to employees in a haphazard way, hoping that the worker will “figure it out” and deliver an adequate, even superior, performance, or alternatively, you find yourself coerced into using a rigid, bureaucratic performance review system that is demeaning and disconnected with the needs of the human spirit. If either of these are your accountability process, you will soon realize that neither ‘hope’ nor rigidity are very effective strategies for holding people accountable.

An effective, engaging, and enduring employee accountability process must grow from good roots. After helping organizations develop accountability processes for more than two decades, I have found seven key principles that form strong roots of accountability in a workplace.

  1. Clarity. Ambiguity breeds mediocrity. People need to have pristine clarity about what is expected of them in terms of operational results as well as expected behaviors. Whenever possible, write down what you expect from each other. Visibility drives clarity. But the most important thing to be clear about is the results expected. If it’s in your area, function, or project, you are accountable. The organization is depending on a set of results. Accountability – the ability to be counted on – is about making a promise to deliver.
  2. Agreements. A request is not an agreement. Clear expectations must be followed up with a mutually decided upon arrangement. Every request needs a question, “Can I count on you to meet my expectation?” Be sure the person you are holding accountable has the resources, the capability, and the willingness to come through.
  3. Support. Accountability without support is pressure. To be sustainable, every agreement must come with support requirements. Whenever you expect something from someone, it is vital to ask how you can support them. Support requirements make the accountability agreement mutual and respectful.
  4. Connection. Accountability without connection is compliance. In the age of the internet, everybody is communicating, but few are actually connecting. You can’t hold employees accountable by emailing them your expectations. You have to get out of the office, get in front them, and make the connection. Connection is about listening, supporting, and being genuinely interested. You’ll have a hard time holding anyone accountable for long if they don’t believe you care – not just about the results they produce, but also about who they are as a person.
  5. Authenticity. Accountability without passion is drudgery. Often, if people aren’t accountable, it means they don’t have enough reason to be accountable. It’s a whole lot easier to hold someone accountable when you have helped them identify their passion and make the link between meeting your needs and meeting their own. Commitment has to be authentic in order to last.
  6. Consequences. Accountability without consequences is meaningless. But consequences are not the same as punishment. Consequences are the result of delivering – or not delivering – on your agreements. If you do what you say you are going to do, there are positive consequences. If you fail to do what you agreed to, there are negative consequences. It’s important to negotiate and clarify consequences as early as possible in the agreement process. Consequences are the some of the key motivators to accountability. Be sure to explore both the internal and external consequences of honoring your agreements.
  7. Follow up. What is the required follow up? How often – and when – do you need to meet to ensure the accountabilities to each other are met? These are vital questions in the accountability process.

You might have noticed that the fundamental principles that form the roots of an effective accountability process with others are also the principles that underlie accountability agreements with yourself. Whether keeping agreements to others or yourself, or holding others to account, be sure to take the time to ensure good roots.

Supervisory Skills: Make the Journey Worthwhile

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Do you ever worry that you do not have what it takes to be a good manager; that your supervisory skills fall short of your staff’s expectations? If you do worry about it, what are some of the things you can do to gain the skill and confidence to perform at a higher level? let’s discuss some very simple yet powerful supervisory skills you can employ immediately.

Fundamentally, if you focus on becoming a better you, then you can acquire and embody the skills that will give you a career edge and help you to reach your goals by leading your team to achieve theirs. You are responsible for your own success and ultimately the success of your team, so make the journey worthwhile.

Improving your leadership skills involves a plan of learning and doing, reacting and progressing – a journey that can inspire your team by example. Implement these positive steps into your skill set and enjoy the benefits!

Create a positive learning environment

  • Frequently take the time to focus on your people rather than the tasks at hand and find out what makes them tick. Provide people the opportunity to receive both High Task (technical, strategic, tactical) as well as High Touch ( attitude, behavioral, cultural) learning, and your employees will give you higher grades for your efforts.
  • Sometimes creating a positive learning environment can be as simple as keeping offices at a comfortable temperature, having a water cooler or coffee machine or letting your staff decorate their own space. Explore different avenues and implement solutions based on the needs of your team.

Allow people to make mistakes

  • This step is imperative to developing your supervisory skills and is often the biggest hurdle to jump. One can choose to see mistakes as failure, obstacles, or opportunities. The manner in which you view mistakes is entirely up to you. If you use these situations wisely, you can instill confidence in your employees.
  • Guide them to learn from mistakes. Offer them a vehicle to improvement and they become less likely to make the same mistake twice. In turn, they will appreciate you for how you handled the situation – turning them into the kind of people that will help you move up the organizational ladder.
  • By offering employees support and guidance when they make mistakes, you will garner goodwill and trust. They will see that you have their best interest at heart, which will improve employee morale and increase productivity. People will naturally work harder for someone who encourages and supports them. When mistakes are made, help your employees provide a solution. Their gratitude will be reflected in the increased quality of their work.

Evaluate variables that both increase and decrease performance

  • At the end of every week, evaluate when performance was good and when it was lacking. This can prove to be beneficial, as you will begin to identify patterns of behavior – both positive and negative and will prove to be a useful tool in your skills toolbox.
  • Once performance problems and successes are identified, you can begin introducing strategies to bring poor performance up to par, and allow good performance to grow even more. Try to understand what motivates employee behavior by evaluating your leadership style and adjusting it accordingly for the engagement style of each employee. Being open and honest with your staff members fosters a team relationship rather than a boss-employee relationship. Be a leader, not a boss.
  • The more time you spend with your employees, the better off you will understand them and their behavior patterns. This can provide you with the information needed in order to produce better results. Again, it’s a matter of growing your supervisory skills and enabling your team to function in a trust-based culture to produce to the maximum of their capacity and be recognized for their accomplishments.

Manage differences between others

  • Recognize that people think and act differently. It is important to understand that people will have differing opinions. However that does not necessarily mean that something is wrong. There can be two totally different methods of achieving a desired outcome that are both equally effective.
  • Training your team to understand the concept of different methods of approach allows them to begin managing the differences between each other. This will definitely make your job easier. It takes knowledge of individualistic communication styles to know how to manage differences, especially in a situation of interpersonal conflict. Your coaching here will make all the difference in how people respond in kind.

These are some supervisory skills that can improve the chances of your teams’ success. Be aware of the potential rewards that you stand to gain from working with and supporting a positive atmosphere of good morale and teamwork.

By exercising your learned supervisory skills, you are providing your people with leadership and direction. Fostering a more effective team will help make the journey worthwhile. For additional information on management / supervisory skills, feel free to look at our website vantagepath.com.

Triple Your Personal Productivity

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Have you ever had the experience of looking back on your week with the sinking feeling that you didn’t get as much done as you’d hoped? When building a successful career or a business of your own, your time is perhaps your most valuable asset, and your income is a direct result of how you spend your time. You cannot buy any more time than you’re given, and the clock is always ticking. A few years ago, I discovered a simple system that allowed me to nearly triple  productivity. In this article I’ll share some very practical ideas you can apply right away to increase your effectiveness without working any harder than you do now.

Keep a detailed time log.

The first step to better managing your time is to find out how you’re currently spending your time. Keeping a time log is a very effective way to do this, and after trying it for just one day, you’ll immediately gain tremendous insight into where your time is actually going. The very act of measuring is often enough to raise your unconscious habits into your consciousness, where you then have a chance to scrutinize and change them.

Here’s how to keep a time log. Throughout your day, record the time whenever you start or stop any activity. Consider using a stopwatch to just record time intervals for each activity. You can do this during only your working time or throughout your entire day. At the end of the day, sort all the time chunks into general categories, and find out what percentage of your time is being spent on each type of activity.

If you want to be thorough, do this for a week, and calculate the percentage of your total time that you spent on each type of activity. Be as detailed as possible. Note how much time you spend on email, reading newsgroups, web surfing, phone calls, eating, and going to the bathroom. If you get up out of your chair, it probably means you need to make an entry in your time log. I typically end up with 50-100 log entries per day.

You may be surprised to discover you’re spending only a small fraction of your working time doing what you’d consider to be actual work. Studies have shown that the average office worker does only 1.5 hours of actual work per day. The rest of the time is spent socializing, taking coffee breaks, eating, engaging in non-business communication, shuffling papers, and doing lots of other non-work tasks. The average full-time office worker doesn’t even start doing real productive work until 11:00am and begins to wind down around 3:30pm.

Analyze your results.

The first time I kept a time log, I only finished 15 hours worth of real work in a week, whereas I actually spent about 60 hours in my office. Even though I was technically about twice as productive as the average office worker, I was still disturbed by the results. Where did those other 45 hours go? My time log laid it all out for me, showing me all the time drains I wasn’t consciously aware of: checking email too often, excessive perfectionism doing tasks that didn’t need to be done, over-reading the news, taking too much time for meals, or succumbing to preventable interruptions.

Calculate your personal efficiency ratio.

When I realized that I spent 60 hours at the office but only completed 15 hours of actual work within that time, I started asking myself some interesting questions. My income and my sense of accomplishment depended only on those 15 hours, not on the total amount of time I spent at the office. So I decided to begin recording my daily efficiency ratio as the amount of time I spent on actual work divided by the total amount of time I spent in my office. While it certainly bothered me that I was only working 25% of the time initially, I also realized it would be extremely foolish to simply work longer hours.

Efficiency Ratio = (Time Doing “Real Work”) / (Time Spent “At Work”)

Cut back on total hours to force an increase in efficiency.

If you’ve ever tried to discipline yourself to do something you weren’t really motivated to do, you most likely failed. That was naturally the result I experienced when I tried to discipline myself to work harder. In fact, trying harder actually de-motivated me and drove my efficiency ratio even lower. So I reluctantly decided to try the opposite approach. The next day I would only allow myself to put in five hours total at the office, and the rest of the day I wouldn’t allow myself to work at all.

Well, an interesting thing happened, as I’m sure you can imagine. My brain must have gotten the idea that working time was a scarce commodity because I worked almost the entire five hours straight and got an efficiency ratio of over 90%. I continued this experiment for the rest of the week and ended up getting about 25 hours of work done with only 30 hours total spent in my office, for an efficiency ratio of over 80%. So I was able to reduce my weekly working time by 30 hours while also getting 10 more hours of real work done.

If your time log shows your efficiency ratio to be on the low side, try severely limiting your total amount of working time for a day, and see what happens. Once your brain realizes that working time is scarce, you suddenly become a lot more efficient because you have to be. When you have tight time constraints, you will usually find a way to get your work done. But when you have all the time in the world, it’s too easy to be inefficient.

Gradually increase total hours while maintaining peak efficiency.

Over a period of a few weeks, I was able to keep my efficiency ratio above 80% while gradually increasing my total weekly office time. I’ve been able to maintain this for many years now, and I commonly get about 40 hours of real work done every week, while only spending about 45 total hours in my office. I’ve learned that this is ideal for me. And as with most personal habits, the amount of time required for adjustment can and will vary according to the individual.

If I try to put in more time at the office, then my productivity drops off rapidly. The interesting thing is that the system that allowed me to optimize my effectiveness at work also created a tremendous amount of balance in all other areas of my life. Even though I was able to use this approach to triple my business productivity, I still gained plenty of time to pursue personal interests.

Time logging is the intelligent choice to ensure optimal productivity without increasing your hours. But time logging need only be done periodically to provide these benefits. I do it for one week every 3-6 months, and over the years it has made a huge difference for me, always providing me with new distinctions. If I go too many months without time logging, my productivity gradually drops as I fall back into unconscious time-wasting habits.

You’ll probably find as I do that your gut feelings about your productivity are closely related to how much real work you actually get done. When you feel your productivity is lower than you’d like, raise your awareness via time logging, measure your efficiency ratio, and then optimize your efficiency to boost your productivity back up where it belongs. Time logging is a high leverage activity that takes very little time and effort to implement, but the long-term payoff is tremendous.

The continual balance is between Efficiency vs Effectiveness. We can be efficient but are we also effective because it is the combination and balance of theses two elements that will determine your worth.

Give the Gift of “Attending”

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It’s always nice to receive an unexpected gift, especially this time of year. This week I was genuinely surprised by one of those presents. The staff of the Southeast Regional College in Weyburn, Saskatchewan, sat with me for a day and gave me their presence as I led them through a workshop on building an accountable organization. They are a delightful organization whose byline reads:
“Where minds and possibilities meet.” Gracious, open, receptive, supportive, caring… just a few of the words I would use to describe this remarkable group of people.

I was particularly appreciative of their generous attentiveness under the circumstances as when I arrived, I was suffering from a head cold and throat infection that substantially diminished the quality and volume of my voice. My energy was so low that at times it was difficult to remain standing.

But they patiently hung in there with me the entire day. They willingly engaged in the learning experience. And they gave freely of themselves and to each other in the process. I was uplifted by their presence and by the end of the workshop I had more energy than when I began.

Since I’ve come home and recovered from the head cold, I have been attentive to a rather odd little word, a word that I’ve been mulling over the past few days that came as an unwrapped gift, given so sincerely to me by this humble learning community in Southeast Saskatchewan. The word is ‘attend.’ Merriam Webster describes attend as: “to pay attention to, to look after, to be present with, to apply oneself, to be listened to, to be valued…”

To be attended to is uplifting, heartening, and inspiring. It is a gift in the truest sense as it responds to a fundamental human need: the need to make an impact.

Here are five simple ways to offer the gift of ‘attending’ to others, especially at this time of year:

  1. Pay attention to people’s names. Cashiers, waitresses, and customer service representatives – they have a name-tag for a reason. Everyone is uplifted, even if ever so slightly, when they hear the sound of their own name. On the farm, my mother was adamant, “don’t name the chickens.” She understood that naming transforms your relationship. Naming someone changes them from an object or a number to a human being – with emotions, needs, and values. Naming someone turns a ‘transaction,’ into a ‘transformation.’
  2. Replace waiting with something more constructive. By simply attending to what’s going on inside and around you, you’ll soon discover that waiting is not a very healthy state of mind. It’s focused on the future. It breeds impatience. Waiting comes with expectations, which are premeditated resentments. Waiting leaves you empty and frustrated because it’s self-serving. Whether you are waiting for the red light to change or for a teller at the bank, practice choosing an alternative state of mind. Take a moment for some deep breaths and have some rest. Cheer up the person in front of you. Or let the person behind you, who is even  more impatient than you, in the line front of you.
  3. Practice small acts of generosity. Attending means taking the time to be present for both yourself and others. When you attend, even briefly, to your inner sense of well-being, you know that it takes the same effort to be generous as it does to be selfish, and the result is completely different. Just for one day this week, practice giving to others whatever you expect from others. When it comes to generosity, the small things are so often the big things. A smile. A message of encouragement. A pat on the back. A little patience. Doesn’t cost a thing and can make such a difference.
  4. Be present. It has been said that the best present you can ever give someone is to be fully present in the present. There aren’t many ways better to attend to someone than to be present with them; to tune in, to feel with, to listen without judging or a need to fix. The giving of advice can never take the place of giving of yourself. It is interesting how our fast-paced, crazy, demanding world has created a syndrome called ‘attention deficit disorder.’ Maybe our biology is simply asking our souls to s-l-o-w d-o-w-n and attend to ourselves and each other more simply and more deeply. There is more to life than increasing its speed.
  5. Practice gratitude. It appears to be human nature that the more we get the more we want. It is easy to become spoiled in the self-demanding, post-modern society we live in. Try living in a third world country for a few months and see how it changes your view. Entitlement, along with its accompanying self-centered expectation for self-gratification, is not taking us any closer to a more peaceful, contented world. What you attend to grows. What you appreciate appreciates.

I hope that you will make a little room over the upcoming holidays to practice attending. It will go along way. And, when you make more room for attending it will improve the quality of your life and all the relationships in it.

I view the world as a big pot. We all contribute and remove what we need from the ‘community pot.’ Every time you need something, you dip in and take it out of the pot. When you don’t need anything from the pot, you put a little something back in: a little attention, support, comfort, kindness, love, and so on. If we all throw a little in every day, then when we need it, the pot will have just what we need.

Change Requires Preservation

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When we moved to Cochrane, Alberta to raise our children in 1991, there were no stop-lights in this small foothills community. Today, there are more than fifteen and it takes about five times longer to cover the same distance through town. You no longer buy fly rods at the fly shop. You buy them at Canadian Tire. The fly shop has gone out of business. The two locally owned bookstores, the best you could find anywhere, no longer exist. We now have a Walmart, Staples, and Sport Check. This little town has changed a great deal in the past quarter century.

I’m all for change. Change is not only a good thing; change is required. Change is an integral part of life. “In times of change,” wrote the philosopher Erick Hoffer,“learners inherit the earth, while the learned find themselves beautifully equipped to deal with a world that no longer exists.” What I’ve been reflecting on though, is that, as necessary as change is, not all change is necessary.

Not all change is healthy. Whether you are renovating your home, re-organizing your workplace or redesigning your organization, starting a new relationship or new job, moving, adjusting to being new parents, loving your parents through the aging process, coming to grips with a life-threatening illness, or maybe several of these things at once – remember to ask one fundamental question of yourself and of those you are entrusted to lead: “What are we committed to preserve in the midst of this change?”

While reflecting on the changes that are happening in my life, I developed a list of what I’m committed to preserve. In the middle of the changes you are going through, what are you and those you live and work with committed to preserve? Here’s my list:

  1. Character. Character means knowing what’s right and doing what’s right, even when it causes you discomfort. Character is doing what’s honest and honorable, even when costs you financially. If your character is situational, that is, if it changes with the whims of your circumstances, you won’t have the foundation of self-respect to get through the change.
  2. Faith. Faith is the inner sanctuary where hidden permanence and power reside. My faith strengthens and supports me, allowing me to lean on a compassionate force beyond myself. My faith gives me a compass in the wilderness, a private north star to navigate the journey.
  3. Family. Family is the base camp on life’s Mount Everest ascent. Family is where you stock up, replenish, and take shelter from the storm. Family gives you a place to come home to. Family – whether immediate, extended, or inner circle of most trusted friends – gives you the stability and constancy you need to deal with whatever life throws at you. Change can be lonely, but it can’t be done alone.
  4. Health. Regardless of whatever changes are happening in the tyranny of the urgency around me, rigorous healthy habits sustain me. Ensuring that I get adequate rest and exercise, spending time in the sunlight and in nature, and eating food that strengthens rather than depletes, gives me the energy needed to thrive in the change and embrace new possibilities.
  5. Traditions. What I admire about the RCMP, the armed forces, and other law enforcement and emergency services agencies is that they are steeped in tradition and fortitude. But families, communities, and individuals must also maintain traditions. Traditions and strong rituals keep people anchored and stable during the storms of life.
  6. Caring. It doesn’t cost to care. Caring is about taking time for the people in your life that matter, even if you don’t have the time. Caring is about paying attention to the little things, despite the chaos that may surround and pull you into the fray. Caring is about staying connected, even when the world seems to be falling apart.
  7. Attitude. “Everything,” wrote Viktor Frankl, the Holocaust survivor and author, “can be taken from a man but one thing: the last of the human freedoms-to choose one’s attitude in any given set of circumstances, to choose one’s own way.”Whether it’s an attitude of caring or an attitude of building, when the world around you is a problem finder, you can always be a solution maker.

So… in the midst of all the changes happening all around you, what are you committed to preserve?