Tag Archive for: leadership

SHINING A LIGHT IN THE DARKNESS: 5 Ways Caring Can Make A Difference

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It is better to light a candle than to curse the darkness.     – The Christophers

Yesterday I received a note from a good friend and client of many years. It started a discussion on how, over recent months, we have both been gravely troubled by the violence in the world, the disregard for human life and politicians using fear to appeal to the darkest side of humanity. I don’t know what’s worse: the terrorism, shootings, and how people treat each other, or the fact that we are getting used to it.

While advancing age is undoubtedly a factor in increasing one’s concern about the world, I think it is more than that. There is a call to action needed. We need to be vigilant to create positive messages, thoughts and behaviors wherever and however we can.

Here are five ways you can implement some caring in your workplace and the world around you:

  1. Show you care before you show you’re competent. There is a growing body of research that illustrates when we judge our leaders we are looking for two primary characteristics: 1) How competentthey are, and 2) How much they care. It’s human nature to try to emphasize our strengths, abilities, and credentials to demonstrate our competence. We feel compelled to show others that we are “up to the job,” by striving to present the most innovative ideas in meetings and being the first to tackle a challenge. But this approach ends up backfiring. Trustworthiness is the first thing people look for in others and in leaders. Those who project strength before establishing trust run the risk of eliciting fear, distance and disengagement. And the first step in gaining trust is showing you care. In times of uncertainty, people look to a leader who they believe has their back. Those are the people we trust. Those are the people we listen to. Before people decide what they think of the message, they decide what they think of the messenger.
  2. Don’t wait for the boss to give you recognition and appreciation. Instead, get busy givingrecognition and appreciation to everyone on your team. I am a believer in peer recognition programs. Instead of waiting for the manager to acknowledge good work, each employee is encouraged to recognize positive attributes, stories of overcoming life’s challenges, and contributions at work that make a positive difference. I know of companies where staff are encouraged to give out actual certificates that recognize specific achievements of their peers either privately or at employee recognition functions. Done respectfully and meaningfully, these methods of appreciating and acknowledging each other can go a long way.
  3. Say thank you. Gratitude has transformative power. Gratitude is the antidote to hatred, fear, and entitlement. Next time you see a police officer, take a moment and thank them for their work. Next time you see a tired cashier at the grocery store, take a moment and express your gratitude. Thank a colleague for their contribution on a recent project. It’s easy to be grateful when you get what you want. The real challenge is being grateful when you don’t get what you want. It’s not a good life that makes us grateful; it’s being grateful that makes a good life.
  4. Apologize. To be human is to err. When you make a mistake and everyone knows it was a mistake, admit it, say you’re sorry, and tell the people who are impacted how you are going to remedy the situation. Having the humility to acknowledge when we are wrong and apologize for our errors is an indicator of strength, character, and integrity. Real leadership is impossible without a willingness to apologize and acknowledge when we make a mistake. It’s an act of caring to have the courage to take an honest look at ourselves, to take a truthful appraisal of the impact of our actions on others, and to have the willingness to make necessary changes.
  5. Create a circle of trust with your team. Whether your team is an executive team in a company, a project team in your division, a board of directors in a volunteer organization, or a family, a circle of trust is a helpful tool.  It revolves around kindness and understanding of the other person’s challenges and situation. A circle of trust is a process for taking the time to understand all the relevant and salient issues leading up to any particular decision or action in the team. The circle of trust approach ensures that each person on the team gives their peers the full benefit of the doubt until they fully understand why a decision was made. Complaining or expressing off handed comments concerning any team member has a negative effect on the reputation and wellbeing of all team members. Openness, honesty, and sincere caring for each other restores a sense of dignity and compassion until each person on the team can understand the challenges of the other.

How people interact, care and recognize one another impacts our lives and our world in unimaginable ways. A little human touch makes a big difference. Each of us may only be able to impact a small piece of the world through positive behaviors and influence. But eventually, with enough of us making some effort, we well might make a difference. This world could use a helping hand from all of us.

Let’s all do our part to make the world around us just a little better. What are you doing to bring some light to this darkened world?

Ambition, Renewal, And Why Rest Is Essential To Achievement

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When my father, who was once a nationally ranked gymnast, coached me in high school track, his approach to training came from University of Oregon’s track coach Bill Bowerman. The legendary running coach, Arthur Lydiard, who presided over New Zealand’s golden era in world track and field during the 1960s, had mentored Bowerman. He introduced Bowerman to a philosophy of training that revolutionized American track and field in the 1960s.

Bowerman’s approach to training had been the same as virtually every other American long-distance running coach: push hard until you are exhausted. This philosophy was based on the belief that the harder you trained, the more progress you made. The results revealed severe limitations. Prior to Bowerman, Americans were virtually absent in the world long-distance running realm.

After returning from New Zealand, Bowerman began exhorting Oregon runners to finish workouts exhilarated, not exhausted… His credo was that it was better to underdo than overdo. He had learned from Lydiard that rest was as important as work to keep a runner from illness or injury. Bowerman realized that his runners’ training was more effective when they allowed ample rest between hard workouts. He trained and raced his men to seasonal peaks but would back off before they crashed. To incoming freshman he preached: Stress, recover, improve…

While commonly accepted now, the idea of alternating hard days in distance running training, was revolutionary at the time. And it didn’t go down so well with the coaching community. When Bowerman first articulated the hard-easy method, he was widely despised for it. Kenny Moore, one of his legendary athletes and author of Bowerman and the Men of Oregon, wrote, “The anthem of most coaches then was ‘the more you put in, the more you get out.’ In response to Bowerman, coaches were morally affronted. His easy days were derided… called coddling.” Moore adds parenthetically, “His common sense approach is still resisted by a minority, and probably always will be.”

Bowerman’s response to his critics was to “crush their runners with his.” His “Men of Oregon” won four NCAA team titles. Over his legendary career, he trained thirty-one Olympic athletes, fifty-one All-Americans, twelve American record-holders, twenty-two NCAA champions and sixteen sub-four minute milers. During his twenty-four years as coach at the University of Oregon, the Ducks track and field team had a winning season every season but one, attained four NCAA titles, and finished in the top ten in the nation sixteen times.

Bowerman also developed the first lightweight outsole that would revolutionize the running shoe. With some latex, leather, glue and his wife’s waffle iron, he created a durable, stable and light Waffle sole that set a new standard for shoe performance and helped him co-found the Nike Corporation. My dad bought me a pair of those original waffle running shoes. It was an amazing shoe at the time. Bowerman also ignited the jogging boom in America. How that happened is another great story.

Since Bowerman’s success days at the University of Oregon, the physiological foundation for the “hard/easy” system has been validated. In short, physiology has verified what Bowerman learned and applied. The trick is first to provide enough but not too much stress, and second, to allow enough recovery to replenish energy stores, heal and adapt.

As in the outdated “no rest system” for training distance runners, I wonder if we aren’t living our lives these days with an outdated belief that doesn’t take into consideration the importance of rest and renewal. In today’s world, with its unyielding emphasis on success, productivity, and efficiency, we have lost the rhythm of balancing between effort and recovery. Constantly striving, I see so many people exhausted and deprived in the midst of great abundance. How many of us long for time with friends, family, important relationships, even just a moment to ourselves, as we constantly look down at our devices and strive to achieve more? We now find ourselves compulsively checking for messages from work while in the midst of our vacations and times when we need to be connected to who and what really matters.

My challenge for you is to create some structured time over the summer to rest, attend to what is important to you, and make room for whatever you would call renewal. Whether it’s a two-week break, a one unproductive renewal day per week, or an hour a day to just to rest, take the time to simply walk in nature, spend some time hanging with kids, or sit and read a novel. Carve out some time to rest your body and mind, restore your creativity, and regain your natural state of inner peace and well-being.

We are clever people, efficient and high-powered, but in our fervor to get things done we are forgetting the simple art of living. Let us resolve that we will begin today to take a little time to relax, to be idle, to go more slowly and be more attentive to the world around us. Let us take time to be still, to be present, to notice the beauty in this world, to watch the sun go down behind the hill.

Renewal and relaxation aren’t a luxury. They, along with hard work, are a necessity to a life well lived.

Bill Bowerman knew the importance of rest in training Olympic athletes. We can all learn from the legacy he left us.

How To Build A Respectful Workplace: It’s Not A Program

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I recently overheard a manager talking with a colleague about how he was being sent to a “Respectful Workplace Program.” I couldn’t help but interrupt and ask him about it.

“Yes,” he explained. “Everyone in our company is required to attend a one-day training seminar on how to build a respectful workplace.”

Be assured that I am respectful of whoever might, with good intentions, be running a workshop on building respect in an organization. And even without any knowledge of what will be presented in the workshop, I’m sure that this program will undoubtedly bring valuable information.

But with all due respect (pun intended!), respect can’t be taught like mathematics. Building a respectful workplace, like building respect in your home or community doesn’t come from a training program. Respect isn’t about speaking to each other nicely or holding hands or hugging each other. While we could all use a refresher in good manners, respect goes much deeper than techniques or even behavior.

If you want improve a disrespectful workplace you have to get to the root cause of the problem. A respectful workplace is achieved – and sustained – through one critical element: respect for yourself. When you have self-respect you won’t tolerate bullying, inappropriate, disrespectful comments, or people acting unprofessionally. You have the same standards for yourself as you expect from others. When you have respect for yourself you don’t demean others or act in ill-mannered ways. You have better things to do with your time, and you have no interest in being disrespectful to others. You won’t find yourself entangled in hurtful, useless and hurtful arguments. And you won’t let others disrespect you.

Here are four strategies for increasing your level of self-respect. Just as anyone can be a leader, anyone can put these into practice, beginning today. As you do, notice the positive impact and benefit to your workplace by increasing the respect around you.

  • Never make a promise you aren’t prepared to keep. Self-respect, like confidence, is an outcome of right choices, not a prerequisite. Learning to keep promises, whether it is to your child to attend his baseball game or to yourself to keep up good health habits, results in personal integrity. Keeping promises to yourself and others, even in the face of discomfort and the tendency toward complacency, gives you confidence to get through the hard times. As the late Stephen R. Covey used to say, private victory precedes public victory.
  • Create focus in your life. Clarity around your highest values, a sense of purpose, daily disciplines around your health, and an ongoing personal development plan are all ways that contribute to how you feel about yourself. People who respect themselves take care of themselves. And they spend their time being of service to others. When you start paying attention, you will notice that people with focus and clarity in their lives aren’t part of the gossiping crowds. They don’t have time for complaining or blaming others or being a part of disrespectful conversations. They are too busy focused on being useful in the world.
  • Take the high ground. If you are wondering why people yell at you or degrade you or act in disrespectful ways, it’s simple. Because you let them. You don’t have any obligation to tolerate disrespectful behavior. You don’t have to become lazy even if the people you work with are lazy. You don’t have to get involved in ill-mannered arguments. A leader I have high regard for told me once, “Never argue with an idiot because they will bring you down to their level and beat you with experience.” Live on the foundation good principles, even if the people around you don’t appreciate it. Do the right thing, because the right thing will make things right inside of you.
  • Be a light, not a judge. The disciples of a Hasidic rabbi approached their spiritual leader with a complaint about the prevalence of evil in the world. Intent upon driving out the forces of iniquity and darkness, they requested that the rabbi counsel them. The rabbi’s response was one that can help us all come to grips with the malevolent forces of darkness that at times seem to surround our world. The rabbi suggested to his students that they take brooms, go down to the basement, and attempt to sweep the darkness from the cellar. The bewildered disciples applied themselves to sweeping out the darkness, but to no avail. The rabbi then advised them to take sticks and beat vigorously at the darkness to drive out the evil. When this likewise failed, he counseled them to again go down to the cellar and to protest against the evil. When this failed as well, he said, “My students, let each of you meet the challenge of darkness by lighting a lamp.” The disciples descended to the cellar and kindled their lights. They looked, and behold! The darkness had been driven out.

Self-respect doesn’t guarantee that others will treat you with respect. What it does do is guarantee that you won’t tolerate disrespect. When disrespect is no longer tolerated, it will soon cease to exist.

I’d love to hear from you about some of your organizational challenges if you are working in a disrespectful workplace or relationship. Send me your thoughts on my contact page. I’d be glad to schedule a complimentary ½ hour session to discuss your situation.

Three Attributes of Authenticity – It Goes Beyond “Being Yourself”

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“We are in the age of authenticity,” writes Adam Grant, in a recent New York Times article, “where ‘be yourself’ is the defining advice in life, love and career… We want to live authentic lives, marry authentic partners, work for an authentic boss, vote for an authentic president. In university commencement speeches, ‘Be true to yourself’ is one of the most common themes…”
But I think we have to understand just exactly what we mean by authenticity and “being yourself”.
If you’ve been around as long as I have, you’ll remember the children’s story of Br’er Rabbit and the Tar Baby. Br’er Rabbit, in the famous Joel Chandler Harris story of the old south, walks along the road of life, whistling and happy, until he encounters a tar baby on the side of the road who he believes is insulting him. Br’er Rabbit strikes out at the tar baby because he thinks he would not be true to himself if he were to let someone say nasty things about him. But by kicking and hitting the tar baby he ends up getting completely embroiled in the tar. He actually loses his sense of self by reacting to someone else’s evaluation of him.
Just because you are upset with someone doesn’t mean you have to confront them in order to prove your authenticity. Being authentic is not about showing your “true self” indiscriminately to the world. It’s also not about erasing the gap between who you are on the inside and what you reveal to the outside world. In fact, if you aren’t careful, this approach can easily get you enmeshed in tar. We all have thoughts and feelings and tendencies and impulses in our lives that are better left unspoken, or at best spoken only with trusted friends or confidants.
An example of this is cited by Adam Grant in his NYT article. When Cynthia Danaher was promoted to general manager of a group at Hewlett-Packard, she announced to her 5,300 employees that the job was “scary” and that “I need your help.” She was supposedly authentic. She was “being herself,” and her team lost confidence in her.
I have learned from my colleague and co-author, Jim Reger, that authentic people exhibit three fundamental qualities:
1)  Their identity and security come from within, not from someone else’s view of them. Br’er Rabbit loses his way by reacting to someone else’s opinion of him. The more we react to other people’s evaluation of us, the more we demonstrate a lack of self-assurance.
People who are dependent on others for a sense of worth spend their time and energy seeking approval, rather than pursuing their own goals. Subsequently, they fall short of their potential. They are obsessed with getting recognition from others instead of relaxing and bringing to the world who they are meant to be.
Being authentic means you are able to clarify your own values and decide what is most important to you. You are able to live your life in a way that is truly expressive of your beliefs, values, and desires. This does not mean you express yourself without regard for the opinions or feelings of others. It means, instead, that you are self-aware enough to be both honest and respectful.
2.   Authentic people are comfortable with themselves. When your worth and security come from within, you have no interest in bullying, abusing, or disrespecting others because you are at peace with who you are. When you are at peace with yourself you are open to learn, to respond appropriately rather than impulsively, and are open to the possibility of change. Authentic people are willing to re-evaluate their point of view when presented with new information.
Authenticity means a willingness to think through your position when you encounter different points of view. Authentic people are humble enough to bring curiosity rather than rigidity to their relationships. They can set their own limits while also considering the views of others. Rather than needing to defend themselves or criticizing, they respect differing opinions and are open to learning.
3.   Authentic people care. They care about their work. They care about the people around them. And they care about themselves enough to not let themselves be disrespected. Authentic people seek the betterment of all constituents. They choose service over self-interest.
The ability to clarify and pursue what you genuinely want for yourself while also maintaining close relationships with others – and respecting them to also be themselves – is one of the major attributes of an authentic person. Most of us are able to do only one of these at a time. We either conform to the culture in order to be accepted, or cut ourselves off from others in order to be ourselves. It’s a sign of authenticity if you able to walk the line between seeking both independence and connection.
Authenticity is a tall order. However, if you are sincere (you don’t have a hidden agenda for personal gain) and you are honestly striving to work for what serves the greater good people are much more apt to trust you. Trustworthiness results from authenticity.
If you are interested in assessing your own authenticity or getting some input from others on how authentic you are perceived to be, you will find a quick no-fee authenticity assessment on the home page of my website: www.irvinestone.com
If you are interested in learning more about how to be authentic and deepening your authentic presence, send me an email or contact me at: www.irvinestone.ca/contact and we’ll schedule a ½ hour complementary call to explore your options.

The Lean Management Approach – Five Keys To Building An Accountable Culture

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Last Thursday I had the good fortune of attending a one-day Lean 101 course, hosted by POS Bio-Sciences in Saskatoon. The Lean approach has been integral to their success, and I wanted to learn first hand how the tool of Lean is used to help build the “POS Way.” POS has inspired me over the years by their leadership, innovation, and customer driven entrepreneurialism.

I also had another reason for attending. Being passionate about accountability, I wanted to learn how the Lean management approach can help strengthen the accountability process I help organizations implement.

What I learned about Lean

Lean is a philosophy, an approach to business, and a set of tools designed to eliminate waste while adding value for the customer. At its core, business is a set of processes for delivering results. And Lean is a mind-set for continuously improving these processes. Lean turns employees into leaders by encouraging and empowering ownership and better contribution at every level.

But Lean isn’t just a business philosophy. It’s a philosophy for life. Who, after all, doesn’t have waste in the way we do our work and live our lives? Life is a series of processes, whether it’s doing the laundry, finding your keys, managing stress, or improving a relationship. Whenever you are systematic about improving these processes, you are practicing Lean.

As a novice to Lean, I am making it comprehendible by breaking it down and outlining a five-step approach. Below is a process you can use for applying the Lean philosophy to any aspect of life.

Take a look at anything in your life that is frustrating to you. It might be as simple as finding your keys in the morning or as complex as an under-achieving sales team.

Do a Value Stream Map of your process:

  1. Define your goal. Your goal can be as simple as having your keys in your pocket as you walk out the door – with zero frustration, or, in the case of your sales team, having achieved a specific sales quota.
  2. Clearly identify all steps in the process to achieving your goal. For finding your keys look specifically at what you do with your keys when you come home right through until you need them the next morning when you leave for work. On your sales team, break down the sales process from the time a salesperson enters the door to the end of the month when celebrating your team’s success. It is best if you do this with everyone who is involved in the process. With your keys, you might do it with your spouse, who experiences the impact of a stressed marriage partner in the morning. With your sales process, get the whole sales team to help you identify all the steps it takes to make it a successful sales division.
  3. Identify each step as value-added or non-value added. Value-added means it moves you closer to your goal and decreases frustration of everyone. It’s also what the customer is willing to pay for. Non-value added is waste: anything that doesn’t add value to the customer.
  4. Identify and remove waste. It’s a waste to hang your pants up in the closet with your keys still in the pocket because you’ll have to run into your bedroom the next morning when you can’t find your keys. It may be a waste for your sales team to be coming in to the office and returning emails unrelated to sales when they need to be spending time following up on leads.
  5. Focus on process execution. Once you have identified and removed waste:
    1. Decide who will own the process (one person needs to be accountable for the accomplishment of the process).
    2. Identify the most effective step-by-step process to accomplish your goal.
    3. Ensure everyone understands the process and their part in making the process a success.
    4. Get agreement on people’s contribution to the process.
    5. Monitor for success. Lean has a term called, “Hansei,” which means, essentially, “Looking back with critical eyes.” Self and group reflection is critical to process improvement. You will likely decide to hold regular meetings to see how the process is working. Above all, make it safe for anyone to identify waste and make suggestions for improvement at anytime. Always question. Don’t just accept what’s there. The only failure is failure to learn ways to improve.
    6. Don’t hold people accountable for results. Hold people accountable for following the process. If the results aren’t there, don’t blame the people. Instead, change the process and ensure that everyone understands it.

I am aware that this short summary from my rookie mind-set of Lean is incomplete and overly simplistic. I look forward to learning more and continually improving the processes that run my own organization and the processes that help me manage my life with the greatest ease. I also look forward to continuously learn about how to use the Lean philosophy in helping foster accountability in organizations – without blame.

The Power Of Finding Your Genius

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There’s a joke about a salesman who is driving along the highway and sees a sign, “Talking Dog for Sale.” He rings the bell and the owner tells him the dog is in the back yard. He goes into the back yard and sees a mutt sitting there.

“You talk?” he asks.

“Yep,” the mutt replies.

“So, what’s your story?”

The mutt looks up and says, “When I discovered this gift I was pretty young and wanted to help the government. So I told the CIA about my unique talent and in no time they had me jetting from country to country, sitting in rooms with spies and world leaders, because no one figured a dog would be eavesdropping. I was one of their most valuable spies eight years running.

“But the jetting around really tired me out, and I knew I wasn’t getting any younger and I wanted to settle down. So I signed up for a job at the airport to do some undercover security work, mostly wandering near suspicious characters and listening in. I uncovered some incredible dealings there and was awarded a batch of medals. Had a wife, a mess of puppies, and now I’m just retired.”

The salesman is amazed and asks the farmer what he wants for the dog. The farmer says, “Ten dollars.”

The guy says he’ll buy him, but asks the owner, “This dog is amazing. He’s worth a fortune. Why on earth are you selling him for only $10?”

The owner replies, “Because he’s a liar.”

Everyone is talented, original, and has something to offer the workplace where they are employed. The problem is that most people treat themselves and their employees like this old farmer treats his talking dog. We are so focused on the weakness and fixated on fixing that weakness that we completely miss the talents and the strengths and wonder why our employee engagement scores are so low.

The poet William Blake said, “He who knows not his own genius has none.” Leadership is, in large part, helping people discover – and unleash – their genius. Fit people; don’t fix people.

Here are five ways to tap into the genius in yourself and others:

  1. Look for people’s strengths: What you focus on is what grows. Start asking three simple questions of every one of your employees. Start to have the conversations. Give some feedback. Listen.
  • What are your strengths?
  • What do you do better here than anyone else?
  • What is unique about you?
  1. Invest in a formal inventory to discover your strengths and help others discover theirs. The best inventory I have found is: gallupstrengthscenter.com‎
  2. Track your energy. What energizes you? What depletes you? What fills you up? What’s working for you? What’s not? Today, it’s not about time management; it’s about energy management. Your energy level is a great indicator of how aligned you are to your genius.
  3. Delegate your weakness – at least whenever possible. Chances are, there is somebody in your organization that is good at what you aren’t. Talk it up. Discuss where you can pass on your weakness to somebody who has it as a strength.
  4. Let go of perfection. It’s unrealistic to expect that a hundred percent of your job be in your area of genius. What’s important is that at least a percentage of what you do is what you are great at. This is where the inspiration and the engagement lie. Keep working toward increasing the circle of strength and the time your employees spend there, and watch how engagement and productivity start to substantially increase.