Mentor Leaders – Lessons From School Teachers
I always love working with teachers. Like every profession, there are good teachers and bad teachers, but I have learned a lot over the years about leadership from having teachers in my leadership development programs. In Oprah’s final show, she introduced and praised her grade four teacher, an early “liberator” who made her feel valued. […]
Developing A Service Culture – The Power of Servant Leadership
In 1938, while on ski trip in Switzerland, Nicholas Winton took a side trip to help the children of refugees. Nazi Germany had begun the Kristallnacht, a violent attack on Jews in Germany and Austria, and it had just reached Czechoslovakia. Winton set up a rescue operation for the children, filling out the required paperwork […]
Are You Connecting?
The other day a flight attendant asked me if I was connecting. This is a good question to ask yourself every so often. “Are you connecting?” Life depends on connections, and the quality of your life depends on the quality of your connections. Every system depends on connections. Circulatory systems, nervous systems, organizational systems, ecosystems, […]
Humanizing Your Organization – The Power Of Caring Stewardship
On a recent errand to the hardware store I was between meetings and impatient, rushed, and abrupt with the cashier. She was trying her best but I was frustrated with having to wait through the long line up, and tense about missing my next appointment. It wasn’t long afterwards that I became uncomfortable with my […]
Employee Engagement Surveys – Not The Whole Story
I’m not against employee engagement surveys. I’m just not in favor or our over-reliance on them for an accurate picture of an organizational culture. Reading employee engagement surveys is like reading a newspaper or watching the news. It’s interesting, there’s an element of truth in them, but it’s not the whole picture. It’s more of […]
Work Life Balance – It Isn’t About Balance
Balancing poses in my yoga practice are the most difficult for me. I’ve learned that the harder I try to balance myself, the more I lose my balance. I’ve learned, from good yoga teachers over the years, that instead of trying to balance to: “Relax. Stop judging. Stop ‘trying.’ Breathe. Sometimes you’ll find the balance; […]
Personal Leadership – A Culture of One
Operational accountabilities are about what has to be done in an organization. Leadership accountabilities, on the other hand, are about how the work gets done. You have to take both into consideration if you want to build a great culture. Culture defines the how. It is important to regularly assess how your people are achieving […]
Q12 Engagement Survey: Who is Responsible?
The Q12 Talent Engagement Audit The Gallup Q12 (https://q12.gallup.com) is a survey designed to measure employee engagement. The instrument was the result of hundreds of focus groups and interviews. Researchers found that there were 12 key expectations that when satisfied, form the foundation of strong feelings of engagement. So far more than 90,000 work units […]
THE IMPOVERISHMENT OF ATTENTION
A first-grade teacher recently told me of a sad trend among her students. At the end of the day, she stands in the playground waving good-bye as her kids climb into the backseats of their parents’ cars. As they excitedly scramble into the car seats she witnesses their enthusiasm as they can’t stop talking about […]
The Essential Matters – What Is Your Reason For Being?
Last month I was meeting with a group of very talented managers in a debrief session for an event I facilitated in December. We were discussing, among other things, employee engagement when one of the leaders said that what he learned in my session is that employee engagement can be boiled down to one word: […]
