Accountability Quotes: A Request Is Not An Agreement

For more than thirty years, I’ve been helping people be more accountable. As a family therapist in the 1980s, I discovered that accountability – the ability to be counted on – is not just the foundation for succeeding in the marketplace; it’s the foundation for succeeding in your life. Developing accountability with kids is a […]


Granting Grace – A Key To Building A Good Culture

What if we could sit down and ask for what we need and want from each other? What if we could talk openly with each other, in the spirit of goodwill and respect, about what would make us happy and loyal in our workplace? What if we could then negotiate what we can do and […]


Employee Engagement In Economic Uncertainty

The recent economic slowdown has created great uncertainty for businesses and, adding to the pressure, are the debates regarding how much oil and gas companies will be affected and in what way. What we can be certain about is that employers that consciously manage their work culture and employee engagement during times of uncertainty will […]


Good Leadership: How To Motivate People

I recently returned home after leading a three-day leadership development program with a long-term client and her team of managers who run a successful grocery business. The morning of the first day I arrived an hour early to set up and was eagerly met by the VP of IT who was already had the AV […]


Employee Engagement and The Power Of Wholeheartedness

I was in the doctor’s office the other day for my annual physical. The receptionist at the front desk was absorbed in her computer work and did not see me come in. “I have an appointment to see the doctor.” I said, politely interrupting her. Without a response, and barely looking up from her computer, […]

Leadership: Lessons From My Father

As Father’s Day approaches this weekend, I have been reflecting on my late father, Harlie, one of the first leaders in my life. He was a true mentor leader – even though I didn’t fully realize it when he was alive. Here’s some lessons I learned from him and hopefully you can relate them to […]


Employee Engagement: It’s Not Rocket Science, But It Is Science

The Gallup Q12 is a survey designed to measure employee engagement. The instrument was the result of hundreds of focus groups and interviews. Researchers found that there were 12 key expectations, that when satisfied, form the foundation of strong feelings of engagement. So far 87,000 work units and 1.5 million employees have participated in the […]

Ten Steps For Building An Aligned Culture

A lot of people ask about our process for building an aligned culture. Here, in abridged form, is our process. We welcome your comments, suggestions, and feedback. Step 1. Define your culture. Decide on the scope of the culture that you are committed to build – that lays within your sphere of influence. Is it […]

Employee Engagement: What’s Making Us So Unhappy?

When getting to the nature of human performance and well being it is important to understand the relationship between three vital words: 1) Achievement; 2) Expectation; and 3) Happiness. Happiness results when our achievements meet our expectations. If you come to work, for example, with the expectation of your boss is “100,” and your boss […]

The Five Key Ways To Unleash Greatness On Your Team

I meet some amazing leaders in my work. People hire me to work with their organization and I end up growing by spending time with them. One such leader who has turned into a good friend is John Liston. John was formerly a regional director at Great West Life, and now is the principal of […]